Trusted Agent profile · Tyne & Wear
★★★★★
1,652 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,652 reviews on 1 platform, rated 4.7 out of 5 overall.
1,652
Reviews on Google
All 4 offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSarah Mains is literally the best estate agent that I have ever used; but no doubt, this is due to level of professionalism amongst the individual team members. This is a company that truly understands customer needs and takes customer service seriously. An efficient company with great communication throughout; no wonder it has such a strong reputation. Thank you!
5/5
GoogleFrom the first phone call with Helen and her team, the service we’ve received throughout our house sale has been amazing. We had full confidence from the off that they’d handle everything professionally and we weren’t wrong. We’ve had no issues whatsoever and we’re more than happy with the work they’ve done. Highly recommended for anyone looking to sell their house.
5/5
GoogleCould not recommend the fantastic people at Sarah Mains more!! I have sold 2 properties with them in the last 3 years and each have sold within the first 2 weeks. My current home has just been sold for which they produced first class photos and a video tour for the brochure. They have been very professional and client focused and determined to get me the best sale they could for my property. They have all worked hard to negotiate the best sale they could for me, in particular Helen Knight, who has given me sound advice and guidance when faced with the dilemma of multiple offers. Thank you so much to Helen and the rest of the team!!
5/5
GoogleAll the staff who have helped with the sale of our house have been enthusiastic and eager to assist. Helen Knight has been our main negotiator and has supported and advised us through the process. It is almost 30years since we last moved house and we were feeling nervous however the guidance we received was very reassuring Thank you to Helen and all the team Pat and Janet O'Brien
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
thanks for doing this five star review Carl.
5/5
GoogleRating only, no written review.
Thanks very much for your great five star review Duncan!
5/5
GoogleRating only, no written review.
Thanks very much for your five star review Claire, it is very much appreciated! Kind regards, Julie Knox, Customer Success.
5/5
GoogleRating only, no written review.
Thank you very much for your five star review! Kind regards, Julie Knox, Customer Success.
5/5
GoogleRating only, no written review.
Thanks very much for your five star review, it is very much appreciated! Julie Knox, Customer Success.
1/5
GoogleShocking .... Absolute rubbish !
1/5
GoogleCall themselves an estate agent? Rubbish is what they are!!!
1/5
GoogleIf Carlsberg were an Estate Agents, then it wouldn't be Sarah Mains! Absolute rubbish customer service
1/5
GoogleIf Carlsberg were an estate agents, it wouldn't be Sarah Mains. Probably the worst estate agents in the world?
1/5
GooglePossibly the worst estate agents in the world! I only gave them one star as google wouldn't let me give them no stars. If you value customer service, stay well clear as they have none!
5/5
GoogleExcellent customer service, Wendy was really helpful and informative. 5*
Thank you Paul for such a great review. We are always happy to help and the team will be delighted with their five stars! Kind regards, Julie Knox, Customer Success.
5/5
GoogleWould recommend Sarah mains to anyone our property manager Anne Garden has been a big help from us moving in our home any problems or queries we have she has pretty much sorted and dealt with straight away
Thanks very much Benny for taking the time to do this fantastic review. Ann will be absolutely delighted! Kind regards, Julie Knox.
4/5
Googlevery professional agent
Many thanks for taking the time to leave this review. Sarah Mains, Director
5/5
GoogleGlynis was thoroughly helpful and knowledgable and a real pleasure to deal with. I can't recommend Sarah Mains Residential highly enough!
Thank you so much for such a fantastic review. Glynis will be absolutely delighted with your comments! Kind regards, Julie Knox, Customer Success.
5/5
GoogleGreat service, the girls in the branch kept me informed all the way and were always happy to help
Thank you very much for your five star review, we are absolutely delighted! Kind regards, Julie Knox, Customer Success.
5/5
GoogleThe Whickham team always actively kept us informed as to progress in the selling of our house.
Thanks very much for your five star review Graham! Kind regards, Julie Knox, Customer Success.
5/5
GoogleAs a first time buyer, the process can be a little overwhelming but nothing has been too much trouble for each member of the team I have spoken with at this branch and the Low Fell branch! Can't wait to move in!
Hi Aaron, thanks very much for such a fantastic review! Kind regards, Julie Knox, Customer Success.
5/5
GoogleI recently used chris from sarah mains in whickham for my first mortgage. He help me with everything and was very informative and professional. Chris saved me money because of his expert advise. I would definately recommend him and sarah mains residential.
Thanks very much for such a great review. I will make sure Chris sees your fantastic comments. Kind regards, Julie Knox, Customer Success.
5/5
GoogleSarah Mains in Whickham provides a first class service for both property sales and purchases. Second to none.
thanks very much David for your fantastic five star review, the team will be delighted! Kind regards, Julie Knox, Customer Success.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 820 reviews rated 4.7 out of 5, followed by Jesmond with 408.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Platinum; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Trusted Agent.
