Trusted Agent profile · Tyne & Wear

Sarah Mains reviews in Low Fell, Jesmond, Gosforth and 1 more

4.7

★★★★★ Excellent

1,652 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,652 reviews on 1 platform, rated 4.7 out of 5 overall.

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4.7 / 5

1,652

Reviews on Google

All 4 offices

Reviews may appear on more than one platform.

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Sarah Mains office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I cannot say how grateful I am to Susan for her support and guidance throughout the selling process of our - very large - family home. She has been both supportive and remarkably patient! Her very professional approach and expert advice has been much valued and I would not hesitate in recommending her to anyone considering putting their property on the market.

Roz · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you so much for your kind words Roz. I will pass your comments on to Susan and she will be delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Over the past many years, I have always used Sarah Mains Residential estate agents for both my purchasing and selling. As they truly are the best to company to use in the area. The staff are always professional and genuinely care about the quality of service they give and for their customers experience. I can but only highly recommend this company!

Dianne · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

I would highly recommend using Sarah Mains estate agents to sell your house. Helen, Donna and Dawn were very professional and provided me with amazing service and advice throughout the process, Sharon was also very helpful and proactive during the period after selling. All of the staff at Sarah Mains are exceptional. Thank you for going the extra mile to make my house selling experience as relaxed as possible.

Helen · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review. The team will be thrilled with your kind comments. Kind regards, Julie Knox, Customer Success.

5/5

Google

Amie Lynch is business savvy while being a genuinely nice person. Her valuation skills are elegant and she was right when she told me that marketing my home would be fun for both of us. Who would have believed it - it actually was! I got a cash offer right away and I believe that was as a result of having a great flat that was priced correctly and presented to the market with flair (and a great virtual tour). I highly recommend Amie, her colleagues from the Newcastle branch, and the Sarah Mains service.

Jane · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you very much Jane for such an outstanding five star review. Amie and the team in the Newcastle branch are absolutely delighted with your comments! Kind regards, Julie Knox, Customer Success.

5/5

Google

I couldn’t recommend the team at Sarah Mains more. Helen Knight worked her socks off to get us the buyers we were looking for and stayed with us every step of the way. The service given is professional, honest and helpful. In a competitive market they are the best!

James · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

We first contacted Sarah mains when we saw an apartment that we liked. After viewing the apartment we were asked if we would like our house valued. This was the first time we have sold and bought as we had been in our home for 36 years. We were very impressed with the valuer who was very professional and she advised us the way to go. Then we dealt with the girls in the office with viewing our apartment and buying it. Everyone led us by the hand and remained very professional and we could not fault them in any way. We would and have recommended Sarah Mains to other people..

Judith · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you very much for your fantastic review. Kind regards, Julie Knox, Customer Success.

5/5

Google

Susan Richardson handled our rental property very efficiently and was extremely proactive in finding the right tenant to meet our needs. Everything was handled promptly and we were kept informed at each stage of setting up the agreement. Phil now looks after the monthly management and deals with any maintenance issues our tenants may request, again keeping us informed with a quick phone call or email. I cannot recommend this company highly enough for their 1st class service.

Trish · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks Trish for such a lovely review. Susan and Phil will be absolutely delighted you are happy with our service. Kind regards, Julie Knox, Customer Success.

5/5

Google

When we put our house up for sale. Susan was the person who liaised with me. Susan always kept me up to date with a follow up from clients who viewed. She was always polite and very efficient. Although my house was up for sale for quite a while (because of the higher price bracket) she never forgot to keep in touch even when we had no viewings for sometime Susan would always catch up with us to let us know we weren’t forgotten. Everything was handles professionally and up until we sold she still kept in touch and wished us the very best. I can honestly say Fine & Country’s staff were very professional and I would recommend anyone selling their house to contact them. Thankyou everyone at Fine & Country for their excellent service and a special thanks to Susan sorry but I don’t know her surname.

Lasting · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you very much for your fantastic five star review. Susan will be absolutely thrilled at how happy you are with the service you have received. Kind regards, Julie Knox, Customer Success.

5/5

Google

having decided to sell my apartment i had 3 valuations carried. Sarah Mains were by far the most impressive with their pitch, very professional with good quality supporting documentation and a good clear plan of how they intend to market the property. i was kept informed throughout the entire process, if you needed to speak to the agent then getting hold of them by telephone was always easy and they were more than happy to listen to what i had to say and provide advice and feed back following viewings. following viewings my property was always left how i requested showing a certain respect for your property. The service which most impressed me was the photos and video of the property, it showed the property off with a true likeness without being air brushed or photo shopped. finally the team at sarah mains were determined to get me a good/ fair price for my property. If i ever have to buy or sell again then i wouldn't even bother looking at any other estate agent i would go straight back to sarah mains, very impressed with your work!! and thanks to wendy and Aimee who were excellent throughout.

Greg · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Susan Richardson is the most professional person I have dealt with in the property market. I have bought and sold quite a few properties now and Susan's level of care, consideration and effort was exceptional. Susan was always happy to go the extra mile and became more of a friend than anything else. I am delighted with the level of service from Susan and I am even slightly upset that we wont be having daily chats!! Thank you so much for all your efforts and I would recommend Susan Richardson to anyone trying to sell or purchase a house!!

Maximilian · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you so much for such an outstanding review Maximilian. Susan is very touched by your kind words and it has absolutely made her day! Kindest regards, Julie Knox, Customer Success.

5/5

Google

Helen Knight and everyone at Sarah Mains have been fantastic! Communication was excellent and I felt reasurred every step of they way. I would highly recommend Sarah Mains based on the experience that I have had.

Sophie · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Cannot fault Sarah Mains from start to finish. The service was impeccable. All of the staff that I dealt with (Amie, Wendy and Helen) were totally on the ball, very efficient, friendly and kept me completely in the loop. I would not hesitate to recommend them and I will be using them for all future sales.

Emma · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for such a fantastic review Emma. Amie, Wendy and Helen will be delighted with your lovely comments. Please do not hesitate to contact the team in the future if they can help you in any way. Kindest regards, Julie Knox, Customer Success.

5/5

Google

Helen has helped me to find my first home, I couldn’t be happier with the service Helen provided throughout my search. I spoke to Helen via Email and it was like I knew her in person, after having a property de valued I began my search again for a new property Helen listened to me when I told her about my previous experience and helped me to find my new home. I couldn’t be happier, Thank you again Helen x

Carly · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Simply outstanding support and help. Very helpful and very quick responses to all inquiries. Very flexible and understanding support at all levels.

Tony · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Helen Knight has been amazing throughout the process - always re-assuring as it is nerve racking but contacted me as soon as an update came through. Process so far has gone through extremely quickly - very happy! Thank you!

Emma · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Recently we had a house to sell and one of the estate agents we contacted was Sarah MAINS - my details were taken very efficiently and a valuer Aimee LYNCH attended our house very promptly armed with lots of information about the selling of houses in the area and gave us lots of information to have food for thought, Aimee was so professional and informative. Although I got other estate agents to attend Aimee was our immediate choice as she really sold the package. Next we had Wendy SOPWITH at the office who supported us with any information we needed and kept us fully informed with viewings and updated information. Within one day of our house going "live" on the market it was sold. On one occasion I had occasion to ring out of hours and spoke with Lauren at the Low Fell branch and she was so extremely helpful also. I have sold many houses in my time but this is the best experience I have ever had from an Estate agent by all members of staff involved and I would highly recommend them. The experience has been so easy and they make you feel like a valued customer. Keep up the good work one and all. by Anne NESBITT

Paul · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you very much for taking time to write this fantastic review Paul. We are absolutely delighted at how happy you are with the service provided by Sarah Mains Residential. Kindest regards, Julie Knox, Customer Success.

5/5

Google

Susan Richardson handled our sale in a manner which should be an example to other estate agents we have used in the past. Prompt courteous service

John · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Many thanks for the great review John. I know that Susan will be delighted. Sarah Mains, Director

5/5

Google

We recently took the momentus decision to sell our home and choose Sarah Mains as our agent. In these initial stages our primary contact has been with Amie Lynch. Amie has held our hand through the process from discussing our options and agreeing terms to arranging for the video to be produced, taking all internal and external stills herself, and drafting the descriptions. The video is excellent and the photographs are worthy of a professional, as is the full listing. Amie's approach to this entire transaction has been extremely professional, helpful and understanding.

Angela · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your lovely words Angela. Amie will be so grateful that you have taken the time to give such a fantastic review. We wish you the very best and please let us know if we can do anything at all. Kind regards, Julie Knox, Customer Success.

4/5

Google

Although the process was rather lengthy, and not all staff seemed as motivated as others, I was finally placed with Hannah who went the extra mile and found a suitable buyer.

R · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Excellent service and great communication throughout. Nothing was to much trouble. Very professional and I would highly recommend them.

Gillian · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Very helpful agents! The best one was Josh!

Pamela · 29 July 2019 · Sarah Mains Jesmond

Agent replied

I am so glad to hear that Josh was so helpful. Thank you for your review Pamela. Sarah Mains, Director

5/5

Google

Helen Knight has been fantastic, extremely efficient and knowledgeable.

Kayleigh · 29 July 2019 · Sarah Mains Jesmond

Agent replied

That's great to hear Kayleigh. Many thanks for your review. Sarah Mains, Director

5/5

Google

Sarah and Helen were happy to help arranging viewings and with all the extras

Selina · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you for taking the time to leave this great review Selina. Sarah and Helen will be delighted with your comments. Sarah Mains, Director

5/5

Google

Helen has been very helpful with my mortgage, highly recommended.

Paul · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you for the five star review Paul, we really appreciate it. Sarah Mains, Director

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Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 820 reviews rated 4.7 out of 5, followed by Jesmond with 408.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Platinum; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Trusted Agent.

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