Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow

★★★★★ 1/5

Google

Absolutly awful experience, left four students in a mold infested flat and refused to decrease rent regardless of the inexplicable living conditions. A shameful company and one I would never ever recommend. We were constantly ignored or told that it was our responsibility to sort the mold amongst other countless issues that were disregarded. We could never get incontact with someone as we were always told they were on anual leave.The only sollution has been to move out of the current flat and rent with southside which have already been so much more helpful. I would strongly advise AGAINST renting through sandstone and I will make sure that message is spread.

Francesca · 14 November 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

My experience with this agent has undoubtedly been the most unsatisfactory I've ever encountered. They have even changed their name multiple times, seemingly in an attempt to attract unsuspecting customers. Their team and services have been consistently subpar. To my dismay, they offered no assistance or support, failed to respond to emails, and neglected to answer phone calls. It was only when we ceased the direct debit that they agreed to communicate with us, albeit reluctantly. Furthermore, the team's behavior was quite distressing, as they unreasonably deducted a substantial £546 from our deposit upon check-out. This decision was made despite having the property thoroughly cleaned and verified by a reputable deep cleaning company, Angela Wales, located on Queen Street. Their refusal to engage with us directly and the arbitrary selection of a representative, who happened to be underage, created an additional layer of complexity. As the lead tenant, I found myself unable to liaise with SafeDeposit Scotland to contest the deposit deduction. Dealing with them has indeed been a nightmarish experience, and I strongly advise against engaging in any business dealings with this entity. Please exercise extreme caution and avoid them at all costs.

Alan · 14 November 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Horrible experience! Sandstone in Nottingham only serves to take costs from landlords and abuses insecure tenants like foreign students. If there is a problem, the manager and his employees do not want to help find solutions. No communication and no kindness. We are 2 foreign students who arrived in September in poor accommodation. Sandstone does not respond to emails. After a trip to the agency, they said they were going to send someone to manage the waste but ultimately nothing was done. We rented through the University Living site who lied to us by writing to us that the lease could be reduced to 3 months. I'm a novice and I didn't understand English well, so I trusted and signed the lease. Now that we want to give notice of departure, Sandstone only tells us "no, you had to read the lease which is for 1 year". Since then, no response to our requests for help. We cannot contact the owner. I have contacted agencies who do not want to advertise to find replacement tenants because I am not the owner. Sandstone doesn't manage anything at all. They are there just to offer a payment system (which is very good by the way). If I were an owner, I would not entrust them with my accommodation because they do not follow up, they did not come for the inventory of fixtures and clearly they did not follow the departure of the previous tenants either. For students: flee! Sandstone is taking advantage of our precarious situation. Now I don't know how to find replacement tenants and I can't afford to stay for a year. We are alone in facing the problems.

Clotilde · 29 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Robyn provides excellent help and responds rapidly. Also communication from sandstone is very clear and precise, not much in the way of confusion.

SaturnAlien · 25 October 2023 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 1/5

Google

My experience with Sandstone UK Property Management Dundee was a let down to say the least. Their lack of communication, confusion in who our property manager actually was and unfair deductions from our deposit left me feeling frustrated and deceived. From the beginning, their handling of maintenance was abysmal. Despite numerous emails, and talking with an employee in person, they failed to fix our boiler that was dropping water pressure at least two times a week. It became clear they had no intention in resolving our problems, as this remained unaddressed for the entire year. Furthermore, the constant turnover of property managers made it impossible to establish reliable communication. Each time we reached out for assistance, we met with a different person. This was frustrating and very confusing, as we had no solid link with which we could direct our queries. To make matters worse, after we left the property, and followed the move out guide they provided, they unexpectedly deducted money from our deposit. This was da surprise as they listed our cleanliness and condition as 'good' in every category in their own move out inspection. After this was queried, they sent us a different move out guide and claimed we had not met these standards, despite this information not being available to us when we were cleaning the flat. They made an arbitrary reduction in the money they were going to take from our deposit, but would not negotiate any further without us going to the deposit resolution through Safe Deposit Scotland. This felt like a betrayal, and felt like an attempt to exploit students out of money who may not know any better than to just accept their unjust demands. To make this even more frustrating, they claimed all flats need to be cleaned to a professional standard between tenancies to get your full deposit back. However, when we first moved in we found litter under the sofa and behind the fridge, as well as mould around almost every window. The flat had therefore obviously not been cleaned to a professional standard, so the agency are either sloppy and forgetful or straight up deceitful and exploitative. Overall, our experience with Sandstone was deeply disappointing, and I would advice anyone looking for a flat to look elsewhere with a more trustworthy agency. If it is not possible to go with a different agency, make sure you keep detailed records of your flat, the condition when you move in, the conditions you leave it, and don't hesitate to challenge the agency, as they have proved to take liberties with tenants deposits.

Adam · 24 October 2023 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 1/5

Trustpilot

Sandstone are Terrible letting agents!

Terrible agents! Greedy, they will not give back your deposit. They do not address issues logged, we went 3 days without a toilet because it was broken and had to travel to our nearest gym just to relieve ourselves. This was at the vey beginning of our tenancy, within the first few days of moving in.

Aaliya · 18 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Rating only, no written review.

David · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Zeng · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Very helpful and patient

Dan · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Letting with Sandstone was a smooth and transparent process

Ellie · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

Was every helpful in providing all the information and answering all questions when asked above all else very professional

Pierre · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

The other thing they're good at is NOT controlling their rowdy tenants.

Lauristonplaceeh3 · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Quick to respond and answer questions. They always made sure everything was laid out clearly and smoothly. Great customer service :)

Lauren · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Where’s my sons hmo license ?? ,Salford council are interested . your companies house on Peter grant is interesting reading to say least , 11 appts! , liquidation , resignations , charges inc high street banks , you can change your company files , names but it lingers , you can challenge poor unexpecting students ( shame on you all ), but you can’t avoid councils and parents whom have knowledge , I will not rest until my son is complete !, please don’t bother with a response to email someone , as I’m past that, you had your chance, ali ! , you can change company names/ directors all you like but at some point it’ll catch up , if dirty is game … touché !

Lisa · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Natalie was a tremendous help when fixing issues that were raised to her during my time living at a property in which she was the letting agent of. She was very knowledgeable and done her best to accommodate us. Thank you Natalie.

Jacob · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Just leased a property for my student daughter. Very thorough process. Lovely flat. Easy to communicate with. Minor issues sorted out fast. Good correspondence. Staff helpful.

Kevin · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I have rented through Sandstone for 2 and a half years. They are an excellent company who were always able to assist with any queries. I am sad to leave the flat I rented but its been a pleasure to deal with them, specifically Lesley. Thanks again.

Jim · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

The WORST company I have ever experienced! BEWARE PEOPLE! They do not know how to communicate at all and completely ignore their tenants. When we moved in we had no gas or electricity for a month and still had to pay rent. They don’t respond to any calls or emails and don’t even expect your deposit back as they pretend you don’t exist. After being ignored for over 3 months we have managed to get our full deposit back through TDS directly as you stand no chance through sandstone. AVOID

Christina · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

I have been trying to contact sandstone property ppl but there is literally no response when it was time to book the house they were behind me and now when it’s time to return the deposit they are not even responding to the emails. Please don’t book house with these agents you will be trapped and they will put u in joint contract even after finding ppl by themselves and then tell the other tenants to pay for the person who left. Pleas Don’t fall under their scam . I didn’t check their reviews and got fooled .

Anashwara · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Honestly the worst ever company ever I literally meant that with my whole heart and soul. Didn’t answer a single call during our tenancy then charged us over £1500 after for things such as “stains on the basement floor” just for context - this was the basement that had overflowed during the rain period and had mould growing down there which gave us chest infections. I will honestly save all of you and say DO NOT use this company . “Ali” the property manager and the rest of his team are honestly bad people . Very bad company if not the worst I’ve ever come across

Comfy · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Worst letting agencies I have ever had to deal with. We have had many inquiries as Uni students, that were hardly ever answered and if so they were answered months and months after. Now we have left and have waited over a month for a response about when we will be receiving our deposit back. After emailing and messaging multiple people still no response. No one response and no one gets back to you. Would not recommend to my worst enemy. Wish I could give no stars but…

Madeleine · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Since moving into our Nottingham property 3 weeks ago we have heard absolutely nothing from our landlord/sandstone or grant property and they have been absolutely awful. We have tried numerous times to contact them and raise serious issues we have experienced with our property (unsafe fencing outside, stains, damp, completely broken dishwasher and tap and faulty kitchen floor with gaps allowing slugs in) yet have been repeatedly ignored. We arranged with sandstone for someone to fix these issues yesterday but no one turned up. If it was possible I would give them 0 stars.

Megan · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Do not rent, they are money grabbers!!!!!! Poor poor service!!!!!! I am writing to express my deep dissatisfaction with the services I have received from your company. My experience has been far from satisfactory, and I feel compelled to share my concerns. First and foremost, the only time I seemed to hear from your company was when it was time to collect payments. This lack of proactive communication was quite frustrating. It left me with the impression that your company was solely interested in financial transactions and not in providing a quality service. Furthermore, I encountered a significant issue when I requested a repair for the property's boiler. Your technicians were unable to fix it properly and wanted to charge me £100 for nothing. This kind of behavior is not only unprofessional but also unethical. It left me feeling taken advantage of as a customer. Additionally, your customer service has been subpar. There have been instances where I called and sent emails seeking assistance, but I received no response whatsoever. This lack of responsiveness is highly disappointing and reflects poorly on your company's commitment to customer satisfaction. my experience with your company has been disappointing, and I believe improvements are necessary in several areas, including communication, professionalism, and customer service. I hope that you take this feedback seriously and work towards providing a better experience for your customers in the future. Last but not least, after several months I still have not received my deposit!!!!!

Mona · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Had the worst experience with Sandstone. I was looking for a student flat with three friends and we initially found a flat and went to pick up the keys, only to be told that we could no longer have the flat due to issues with the HMO licence. ON THE DAY WE WERE SUPPOSED TO PICK UP THE KEYS! This was a complete failure on their part, I have no idea how nobody noticed this issue sooner. We were dealt with by Gonca and Ellen, both of whom seem to have absolutely no clue how to do their job. We eventually found a second flat and we asked for a physical viewing because we were, quite understandably, skeptical of moving forward with just a virtual viewing. We had a viewing scheduled only to be told that the flat had been secured by another group right before our scheduled viewing. However, after complaining about how terrible our experience had been so far, they told us nothing was final, and the other group appeared to drop out and we were offered the flat and we have now moved in. But, of course, with such a useless company, the problems don't end there! I have attempted to contact my property manager Natalie, having emailed initially 20 days ago with two follow ups since, and it has been absolute radio silence. The only positive experience I have had is with Mark Fullerton, who seems to be the only person employed at Sandstone who seems to actually do their job. Mark was helping us with issues with our flat while Natalie was on holiday, and he has helped me while Natalie has been completely ignoring her responsibilities and my emails. Terrible company, and to Mark: this company doesn't deserve you.

George · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh