Trusted Agent profile
★★★★★
747 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 747 reviews on two platforms, rated 3.4 out of 5 overall.
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Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleMy last review seems to have been removed. Probably reported by grant property themselves! I love the rebrand they did the last few years. You can't polish a turd! When I was with them they seemed to be focused on making sure you were being fined for something as that was how they made profits. Robbing vulnerable students!
1/5
GoogleI've lived and rented in Edinburgh for 7 years, and - against my better judgement - went for a flat viewing with GP this morning. People new to the rental market - do not arrange any viewings with this company! Despite the half-arsed rebrand, it's the same old problems and issues. Agent didn't know basic info about the property - like deposit and council tax band - but got really defensive when asked basic questions about rent, lease length etc. Really aggressive in trying to secure a tenant - practically forced us to call the office to put down a holding deposit (£100 per bedroom? They're having a laugh, the thieves) despite us making it clear we weren't interested. Windows were hanging out of the frames, big hole in the bathroom floor, exposed wiring, electrical appliances that were ancient and hadn't been PET tested in at least 5 years. Ridiculous amount of paperwork and money required upfront to secure a decrepit, overpriced flat. Agents will be ignorant, rude and very aggressive, especially if you're new to the market. DO NOT USE.
2/5
GoogleRented a flat from them during my year in Edinburgh. Had to pay a ton of money upfront because I am an international student, which was understandable. After move out was told I did not pay £75 from move in so that was to be deducted from our deposit, which is ridiculous as I have all the paperwork showing what and how much I paid at move in. Not to mention that the (ILLEGAL) admin fee was £75 which we should fight to get back anyway. They NEVER respond to e-mails, so don't even bother. Our property manager changed about 3 times over the course of a year so you never knew who to e-mail anyway. Repairs took ages, including taking over a WEEK for a broken SHOWER. Very little notice of flat viewings, and sometimes no notice at all, or there was a notice but they never showed. Same with inspections. The only nice lady was an outside contractor they hired to perform the inspections. Oh and let's not forget that our lease was only for 11 months and was not able to renew. We thought it was because they were going to rent it out during the festival, but we later found out it was not rented out and sat empty for the month when we all needed a place to live. Very annoying.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
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