Sandstone UK Property Management Solutions Ltd reviews

★★★★★ 3/5

Google

Looking for a student house on its own was difficult enough, however my property manager Ellie did not make it any easier. When me and my housemates first moved in, the house seemed as though it had not been touched in months, overgrown garden, broken sealing in the bathroom, dirty walls and mattresses and so on. Yet contacting my property manager was impossible, i would call, text, email and receive nothing, for weeks and even months. And with this being my first rented property and sorting all the admin on my own, this definitely did not feel comfortable or exciting by any means. However, after reaching out to the company via phone multiple times, i managed to speak to Mark, based in Edinburgh (I rent in Nottingham). Since not being able to contact Ellie, i have spoken to Mark most days of the week about anything and everything to do with the house. He has totally changed this house around, with no hassle or stress. Mark is the only person at this company who i have received genuine help from, he is always happy to help and will happily reach out to me if there are any updates or issues. I also just read a similar review to mine about Mark and i simply cannot thank him enough. After reading this review i have realised the amount of work he does and the sheer love he seems to have for his job and the company itself. Thank you Mark!

Grace · 26 February 2024

★★★★★ 3/5

Google

Looking for a student house on its own was difficult enough, however my property manager Ellie did not make it any easier. When me and my housemates first moved in, the house seemed as though it had not been touched in months, overgrown garden, broken sealing in the bathroom, dirty walls and mattresses and so on. Yet contacting my property manager was impossible, i would call, text, email and receive nothing, for weeks and even months. And with this being my first rented property and sorting all the admin on my own, this definitely did not feel comfortable or exciting by any means. However, after reaching out to the company via phone multiple times, i managed to speak to Mark, based in Edinburgh (I rent in Nottingham). Since not being able to contact Ellie, i have spoken to Mark most days of the week about anything and everything to do with the house. He has totally changed this house around, with no hassle or stress. Mark is the only person at this company who i have received genuine help from, he is always happy to help and will happily reach out to me if there are any updates or issues. I also just read a similar review to mine about Mark and i simply cannot thank him enough. After reading this review i have realised the amount of work he does and the sheer love he seems to have for his job and the company itself. Thank you Mark!

Grace · 10 February 2024

★★★★★ 1/5

Google

Had the worst experience with Sandstone. I was looking for a student flat with three friends and we initially found a flat and went to pick up the keys, only to be told that we could no longer have the flat due to issues with the HMO licence. ON THE DAY WE WERE SUPPOSED TO PICK UP THE KEYS! This was a complete failure on their part, I have no idea how nobody noticed this issue sooner. We were dealt with by Gonca and Ellen, both of whom seem to have absolutely no clue how to do their job. We eventually found a second flat and we asked for a physical viewing because we were, quite understandably, skeptical of moving forward with just a virtual viewing. We had a viewing scheduled only to be told that the flat had been secured by another group right before our scheduled viewing. However, after complaining about how terrible our experience had been so far, they told us nothing was final, and the other group appeared to drop out and we were offered the flat and we have now moved in. But, of course, with such a useless company, the problems don't end there! I have attempted to contact my property manager Natalie, having emailed initially 20 days ago with two follow ups since, and it has been absolute radio silence. The only positive experience I have had is with Mark Fullerton, who seems to be the only person employed at Sandstone who seems to actually do their job. Mark was helping us with issues with our flat while Natalie was on holiday, and he has helped me while Natalie has been completely ignoring her responsibilities and my emails. Terrible company, and to Mark: this company doesn't deserve you.

George · 15 October 2023

★★★★★ 1/5

Google

Was supposed to move in on the 16th August - but was informed 2 days before (14th) I was to fly over to move in we were told that they’d found a leak in the kitchen ceiling causing it to cave in. After being told that it wouldn’t be long or that’s we’d be in there by the 1st September. I’m still homeless and now broke still with no update on the house as the property manager Ali Hussain is down right horrible with communication with us tenets who have already been made pay a month and a half worth or rent and are still being forced to pay for utilities we haven’t gotten to use and can’t get refunded for has the company need a new lease with a new move in date

Aoibhin · 15 September 2023

★★★★★ 1/5

Google

Scammers. Rented a flat from them in Bristol. The flat had mould problems which effected my health. There was also damage when we moved in which they are blaming us for and have removed alot of money off of both our deposits, including for oven cleaning which we were specifically told in person we didn't need to do. We are going to have to take them to small claims court because they are totally ignoring any emails. DO NOT RENT WITH THESE PEOPLE

Dominic · 15 September 2023

★★★★★ 1/5

Google

Overall I think it is awful how we have been treated since we moved in on Friday, we have been left without any electricity which means no gas either. Our property manager Ali Hussain is a very rude man which completely shocked us as when we first spoke to him on phone he seemed nice enough. He ignored our numerous texts and calls and even when we get through to reception, although the woman was lovely, it seemed we still had absolutely no update on our situation. From reading into it, the property is actually deemed uninhabitable in eyes of the law to leave tenants without any electricity or gas and that it is a landlord’s responsibility. We have reached out for help numerous time and been completely disregarded. We have paid rent to live in this house for the past 5 days!!! It is also beyond disappointing that when we rang receptionist she blatantly said that our property manager Ali is “unpredictable” - how can staff that are so rude be even taken on to a company. Especially when we had such lovely staff at first such as Matthew and Lorraine. We want compensation at least for our troubles over the past 5 days (and still ongoing!); it’s despicable how we have been ignored and that the only people who seem to want to help are UniHomes who are aware of how our whole letting agency, landlord and property manager are completely ignoring us. UniHomes have been great but this does not mean that the landlord should not be held responsible, when we moved in there should have been a functional electricity system. Please sort this situation out as this is beyond a joke having 5 days without electricity and gas with no to minimal communication from the entire company. Even the gas was in arrears from a previous tenant something that should have been sorted on arrival and we still have had no pay back from paying that off. Angry does not even begin to describe how we feel. If could would give 0 stars!!!

Aaliyah · 16 August 2023

★★★★★ 1/5

Google

Please do not make the same mistake as me and take the negative reviews here very seriously. I made a terrible mistake of committing to a long term lease as I thought I was getting a deal by staying in a “freshly renovated” flat. Issues started from day one, we moved into a flat to soon find out that the gas meter was missing resulting in no heating or hot water. We were advised to boil the kettle for all of our hot water needs as a temporary solution however we did not expect this to last 5 weeks. Shortly after, a severe leakage took place from the flat above also belonging to sandstone. It has now been over 12 weeks and the ceiling and walls of our flat are all covered in cracks, holes and mould as nobody from the agency feels accountable for the damages. There is absolutely zero contact with the staff working at sandstone. Please spare yourself the stress and anxiety, its really not worth it.

Andrzej · 12 June 2023

★★★★★ 4/5

Google

I rented a house with sandstone and its not bad but its not the best. I wouldve give it 2 star. After we move, the old manager promised me a dining table (never comes), my first 3 months the stove didnt work and after a few months it doesnt work again and the manager ghosted us many times. We cantacted Manni Sohal but she didnt reply most of the times during our complaint. We couldnt cook normally for around 6 months of our stay(out of 1 year). However thanks to Ellie Hamson it was solved 2 days after she finally get the gist of whats happening around our home. I want to give a huge credit fo her and give it 4 stars instead. Big thanks to her. Shes an angel. Bless her.

Diah · 12 June 2023

★★★★★ 5/5

Google

Sandstone has a really good team to help every customer right from the first step of day-1 till u get the property. They also help after the property is attained. Matthew Brien was very kind and guided the whole process and patiently cleared all the doubts. Lorraine Banford help in viewing the property and locking it. Both of them were available at any time messaged, which would make any customer feel good. Thank you Matthew, Lorraine and Sandstone!

Aditya · 12 June 2023

★★★★★ 5/5

Google

I have found the process of letting a flat as a student in Edinburgh to be a difficult one. Many agencies dismiss applications from students immediately, however, my experience with the Sandstone team has been a brilliant one. Particularly Matthew and Craig, who have communicated with me through the whole process and made the experience as easy as possible. They ensured I have everything I need to move into my flat. Thank you!

Erin · 12 June 2023

★★★★★ 5/5

Google

A truly positive experience with Sandstone. They took care of everything for me, and provided a full 360 service when it came to finding the right property, investing and all of the necessary legalities that come with it. I would highly recommended Sandstone to any prospective investor. Special thanks to Nadine who made sure I was well-informed and perfectly guided / taken care of, along every step of the way!

Tom · 12 June 2023

★★★★★ 1/5

Google

Words cannot express how little I would ever recommend letting a flat from Sandstone. To begin with, signing a lease without even having seen the flat in real life kept us from seeing the numerous flaws in the flat. The repairs were slow, and we often received condescending messages from our property manager. They took weeks to fix a broken window, and tried to blame us for issues we reported (broken door closes, window). The walls were covered in blu tack stains, the carpet was black in spots from how dirty it was, and the floor in the bathroom was essentially mush, presumably from mold under the sheet vinyl. All they care about is profits, and the longer you live there the more obvious this is. The flats are overpriced, badly kept, and they prey on students who aren’t as aware of their tenancy rights. I’d also like to apologize to the tenants below our flat, who had to deal with our washing machine flooding their kitchen (apparently not the first time!) and Sandstone’s absolute incompetency in dealing with this issue. We were left without a washing machine for nearly a month of our tenancy. Whilst attempting to end our tenancy, Sandstone’s only concern was ensuring we paid all our rent. Avoid at all costs!!!! Would love to add to this that they still owe my flatmate a £100 referral bonus!

Victoria · 17 April 2025

★★★★★ 1/5

Google

Really Bad experience from Start to finish the local manager Ali was very unhelpful and wouldn't answer calls property was a awful dirty and in bad repair when my Daughter moved in I had to pay for new locks as only 2 keys for 4 people so couldn't wait any longer for Landlord to sort had to buy a mattress as she didn't have one ! they had to send in cleaners after they moved in it was that bad ,Garden was overgrown with piles of rubbish! Boiler very dodgy had to drive over a few times to sort ! kitchen falling to bits the list goes on!! now not only are they not paying back the deposit they asked for £2200 for repairs now manager has blocked all the tenants when they started asking quetions just shocking stay well away !!!

Ted · 21 August 2024

★★★★★ 4/5

Google

Dealt with lovely people, namely Gonca and Lorraine, who explained the process clearly to us and patiently answered our many questions! There was unfortunately a lot of inefficiency with other members of staff in arranging a viewing and were ignored completely in some instances. However they offer online viewings which is great for my situation where neither of the tenants can get to Glasgow easily.

Charlotte · 16 August 2023

★★★★★ 5/5

Google

The team at Sandstone, Lorna Lawrie in particular, have been helping to resolve a number of small niggles/problems at the flat we rent from them. Lorna was quick to take ownership, get a plan in place to have matter resolved, kept us well informed on the progress and Sandstone were pragmatic and very reasonable on the overall agreement. Thank you Lorna. You have been great !!

Jason · 12 June 2023

★★★★★ 5/5

Google

Throughout our entire application process for our new flat Gonca and Max were incredibly kind and helpful! Whenever we had a question or something else came up they always responded to us within minutes and gave us a hand with whatever we needed help with!

Lorena · 25 June 2024

★★★★★ 5/5

Google

my sincere appreciation to all the staff from sandstone that helped in different ways when I was searching for an apartment. Carly and Robyn were very wonderful. They guided me at every stage, they made my virtual viewing a very pleasant experience. They were always very eager to assist, very polite and patience with me. Of a truth, I am grateful!

Okechukwu · 12 June 2023

★★★★★ 4/5

Google

The customer service from Ellen and Julie was great! Very prompt with responses and clear within them, with straightforward instructions regarding the whole leasing process. The only small tiff was that we couldn't ammend the inventory list but I'm sure we'll find a use for the extra plates :)

Anthony · 13 March 2024

★★★★★ 1/5

Google

Absolutely shocking estate agents. Please avoid at all costs. We had no end of problems in our flat, including those which endangered both our own and the public's lives. Grant were informed of these problems multiple times via email and phone. However, absolutely nothing was done about it. We (as tenants) had to get the local council involved just so something could actually be done about the problems, since Grant themselves just ignored all our communications. My flatmate had to spend the final month of our tenancy sleeping on the sofa in the lounge, because they failed to repair a severe hole/leak in her bedroom ceiling, rendering her room unusable. We were promised compensation. However, as per usual, Grant failed to respond to any of our emails. Please avoid using them at all costs.

Oli · 12 June 2020

★★★★★ 5/5

Google

Efficient and speedy. Just moved in for a week, and so far things are being taken care of nicely. Staff are nice and the flat is lovely. Nicola and Katie have been very helpful and sweet. April, 2018 To be honest, I was sceptic at the beginning after reading many negative reviews online in the past. However, I am really glad that I rented through Grant Property finally. From the beginning till the end, the services they provided have been very professional. Nicola and Lily has been very nice, quick to response to my emails and able to answer all my enquiries. I have my full deposit back to prove that it is possible if you have done things right as responsible tenants. I am very happy with their services. June 2019

Jessica · 12 June 2020

★★★★★ 5/5

Google

I am very pleased with their responses to situations and their customer service is Amazing. I would like to appreciate Matthew and his team for easy transition when changing our apartment, their timely responses to our concerns is fast and positive always . I have recommended sandstone to colleagues and they were pleased with their services. Thank you

Folashade · 17 July 2023

★★★★★ 4/5

Google

My experience with Sandstone was great thanks to Lorraine! She was always available and approachable. She was so easy to get in contact with and was always there and eager to help with any questions or queries I had! My experience wouldn't have been the same without her as she would get things done quickly and effectively!

Kyra · 12 June 2023

★★★★★ 4/5

Google

Jak has been great as a property manager making our renting experience as smooth as possible. We had a few problems with the flat but he was quick to resolve them with minimal hassle. He has been easy to contact, always willing to help and ensures jobs are carried out correctly. Hopefully this top service continues!

Luc · 12 June 2023

★★★★★ 5/5

Google

I think people tend to say a lot of bad things about grant property but I have always had a good experience. Rented with them three times and have always got my deposit back. I also have to say Scott was a massive help with me, I ended up buying a flat early and needed help substituting in another tenant and he was very flexible with me. Also their flats are always in a good condition, not only for students but professionals.

Jess · 13 June 2018