Sandstone UK Property Management Solutions Ltd reviews

★★★★★ 5/5

Google

I am on the process of renting a room with Grant Property and so far my experience has been really good. The house is very nice and tidy and totally equipped. As for the staff, they are very kind and friendly and always available for any doubts I have had (which have been quite a few ;). They also give you lots of confirmations of your payments and give you all kind of details so you always know what you are paying for. Thanks Joshua for helping us out with everything!

Celia · 13 June 2018

★★★★★ 5/5

Google

My feeling after a four-year tenancy with Grant Property in Edinburgh is that they’re trying very hard to destroy otherwise valid cliches about letting agents. I had an excellent experience. My property manager was fantastic - super responsive and understanding. Any issues I had in the flat, small or medium, were dealt with more or less immediately through associated contractor Overall the service was just first rate, and there was none of the petty difficulties one generally expects to have with a letting agent.

J · 13 June 2018

★★★★★ 5/5

Google

My experience with Grant Property has been very good. On initial hesitation of the company just due to their reputation amongst other students, I have been very pleasantly surprised. From the ease of securing and organising our flat, to moving into a completely refurbished place that is so much nicer than other Edinburgh apartments. Our property manager Ben has been great, any issue or request was dealt with swiftly and professionally, so much so that we have rented another apartment with Grant Property. Our deposit was returned in full which was a major point with this lease, as moving into a newly refurbished place, I was adamant they would find fault with something! I'm very much hopeful of this positive experience to continue to our new refurbished flat and therefor would have no qualms recommending this company to others.

Ryan · 13 June 2018

★★★★★ 4/5

Google

I have read through a few of the reviews left for Grant Property and find them to be rather harsh. The agency is not perfect (but who is) and for the slight need of improvement I have given it 4 stars. I found the application process to be rather complicated. There should be set up a document uploader on the website, whereby the documents for each forthcoming tenant that have been uploaded can be checked off , once received and reviewed, and those will required to be sent can clearly be seen. That should also be the case for the money that is initially required to be sent before moving in. My only other quarrel is with flat maintenance. A few things we requested to be fixed have either been fixed to an average standard or fixed temporarily i.e. the repairs have not sustained themselves. Additionally, upon moving in, I did not find the flat to be cleaned to a professional standard. The deeper, darker places of the flat were not worked on and even kitchen appliances and equipment was left in a poor state. To bring some light to this review, however, is the certainty of friendly and polite service. Katie, our property manager, has been more than helpful every step of the way. Samantha and Nicola have also been a great help, particularly in allowing the process of a tenancy change to go as smoothly as possible. Despite the standard of repairs, it cannot entirely be blamed on GP, and when repairs were needed they came swiftly and with no complaint. Every phone call and email conversation has been a treat. Any circumstances where we had to go into the offices was a welcomed visit and a swift one too. Greeted by friendly faces, treated with informal conversation yet business is handled professionally. The process of paying rent is simple and when rent is not paid by the deadline, the agency is very calm and courteous in asking for the rent to be paid. I would fully recommend Grant Property to house hunters, particularly those who are able to keep their new homes clean and tidy, as I've heard claiming deposits can be a bother in some cases. We, however, will be staying on for another year as we feel GP have provided us with a great home and great service. Thanks GP:)

Ryan · 13 June 2017

★★★★★ 5/5

Google

I've had the pleasure of working with Grant Property for just over a year now. The standard of properties and finish are beautiful and of high quality - as a lettings manager they're a dream to view on, potential tenants love them as the product is of a much higher standard than some of the student properties on the market. We've found over the year we've been able to fine tune our processes and communication to ensure a swift and pleasant let for new tenants. A special shout out to Paul Sinclair who not only has a cool accent but is prompt and professional and nothing is too much of a task! Another shout out to Marianne who is always bubbly and a delight to talk to over the phone and by email. Great company to work with :)

Gemma · 13 June 2017

★★★★★ 5/5

Google

I highly recommend Grant Property. They have been very helpful and a joy to deal with as I organise an Edinburgh rental whilst in a (very) different timezone. Their communications have been prompt, efficient and friendly - a winning combination. A special shout out to Peter Gregory who has gone above and beyond in helping make things easy and practical. Much gratitude - Peter is a real asset to the company.

Janet · 12 June 2020

★★★★★ 4/5

Google

Everything from viewing the property to moving in was simple. Have had a lot of problems with things breaking in the flat but our agent Ben was quick to get it fixed as soon as possible for us and always easy to get a hold of. Would recommend the agency but the flat definitely needs an upgrade or should have been properly checked before we moved in which could have saved all the problems we had.

Nicole · 26 August 2017

★★★★★ 4/5

Google

Everything from viewing the property to moving in was simple. Have had a lot of problems with things breaking in the flat but our agent Ben was quick to get it fixed as soon as possible for us and always easy to get a hold of. Would recommend the agency but the flat definitely needs an upgrade or should have been properly checked before we moved in which could have saved all the problems we had.

Nicole · 13 June 2017

★★★★★ 5/5

Google

Had a great experience securing a rental with Sandstone. Our viewing agent Natalie was great and very helpful- answering all our enquiries very promptly. Our applications manager Fanny was also very helpful and quick to respond to all questions. Overall we had a smooth experience!

Skye · 17 April 2025

★★★★★ 5/5

Google

I can’t recommend Lauren or the team at Sandstone highly enough. Having been through the end-to-end process of purchasing, management and selling of a small portfolio of properties over the past 6 or so years, I’ve found them to be nothing but proactive and helpful at every stage. I work with a number of management companies across the UK and abroad and Sandstone stand out positively in comparison to most. The level of service and knowledge they offer in an asset-class that’s ever-changing is reassuring, comforting and - most importantly - excellent value in comparison to cost. Big thanks once again to Lauren and everyone and I look forward to our paths crossing again in the future.

Wil · 12 June 2023

★★★★★ 1/5

Google

Sandstone are a terrible agency from the perspective of neighbouring flats, and I suspect from the owner's perspective too if they actually knew the state of disrepair their flats are in. One of their flats flooded my flat earlier this year half way through a year of truly terrible tenants they had put in place. The only good thing to come of this flood, was that thanks to my ceiling having to be replaced, I finally had proof that that there was essentially zero ash deadening layer (and thus sound proofing) left under their floorboards. See photos. Lilian, who now simply fails to respond to emails, ignores the issue, and says it is normal to be able to hear entire conversations from the flat above. No love, it's not, even in flats built in 1895. Despite the fact the flood was caused by their tenants leaving a tap on, I am left with £350 insurance excess bill as Sandstone's terrible tenants did a runner and refuse to respond (plus 2 months of having all my bedroom furniture in my small living room/office). Again, Sandstone refuse to respond to queries about this (I bet they took it out the tenants' deposit!). Now, I hear dripping noises above my other bedroom ceiling. I inform Sandstone (I have no water pipes in my ceiling). No response. Complete disregard and incompetence. The flat is somehow an HMO, even though the 2 out of 3 bedrooms are below the current minimum size standards. The window frames are rotten and wouldn't surprise me if they fall out. There is a large HOLE in the exterior wall below their window, which if water goes in...guess which flat will get damaged? Do they care? Probably not. I suspect they have not even informed the owners of these issues. I have requested owner contact details, which they are required to provide for common/shared etc. maintenance issues, and they so far refuse/ignore requests. Hopefully the Council are a bit more competent when I and at least one of my other neighbours submit a long list of issues and concerns regards this property and its HMO license.

Ruth · 12 June 2023

★★★★★ 5/5

Google

Excellent letting agent, immediate response to any concerns or queries, lovely property, extremely smooth move in and also move out process, not a bad word to say! I wanted to thank Lily in particular for her help throughout my tenancy, she answered all of my calls and emails immediately, resolved any issues that popped up and made my time renting from Grant Property both utterly stress-free and that much more enjoyable!

Lucy · 13 June 2019

★★★★★ 5/5

Google

Ellie Hamson was a delight to work with from the Nottingham branch! She answered mine and my housemates’ queries directly and honestly, and kept us up to date on issues regarding the property. She also chased various things up for us and got them fixed efficiently.

Nuha · 17 July 2023

★★★★★ 5/5

Google

Matthew Brien and Craig Lyons were very friendly and extremely helpful! They made the whole renting process go smoothly. Despite little inconveniences that we came across, they were very professional and understanding providing solutions to the matter which we are very grateful for!!! Highly recommend them :)

Alejandra · 12 June 2023

★★★★★ 5/5

Google

Natalie was a tremendous help when fixing issues that were raised to her during my time living at a property in which she was the letting agent of. She was very knowledgeable and done her best to accommodate us. Thank you Natalie.

Jacob · 15 October 2023

★★★★★ 5/5

Google

Matthew has been very helpful throughout our time of finding a flat. Matthew kept us up to date with what is required and always ensured that we were up to date with documents etc, making renting our first flat a very easy process!

Olivia · 12 June 2023

★★★★★ 5/5

Google

I was very satisfied with my tenancy. The part that is making write this review is the customer service. It is so easy to get through to them and the staff is Very Empathetic and Very Helpful. I interacted with Ryan and Berta the most, and they are soo good! Ryan even went out of the way to call the deposit scheme partners on my behalf because I couldn't. If someone from the management is reading this, they deserve extra perks this summer! Really! Thanks!! :)

Sanvari · 10 February 2024

★★★★★ 5/5

Google

Gonca was very understanding and patient throughout the whole process and ensured we had all the help and resources we needed to move in smoothly :)

Millie · 4 June 2024

★★★★★ 5/5

Google

My property manager Ben Clark was very helpful and is prompt to answer any questions I had. Flat bell was not working at the start of the tenancy and we emailed Ben and they bought and installed a new one free of charge. I was quite paranoid because of the bad reviews on Google maps but it turns out that Grant Property was a very good agency.

Finn · 13 June 2017

★★★★★ 5/5

Google

A very smooth and practically hands-off experience making it a first class choice for your property investments from arranging financing right through to occupancy, all in a timely and efficient manner. Thanks to Steven, Craig, Robyn and the team.

David · 17 July 2023

★★★★★ 5/5

Google

I have had an excellent experience with Grant Property. There is strong communication between the tenant and GP which makes everything simple and only a click away. Not to mention the professionalism and organisation of the staff at GP, especially Jak Florence who was so helpful when moving in and still to this day is regularly checking up on us, making sure everything is going well.

Rory · 13 June 2017

★★★★★ 1/5

Google

Their repair reporting procedure is abhorrent. Our boiler wasn't working, and we contacted them to get a repair. It took then 14 days to fix during this time our flat was at 10 degrees. Their support was given through slow replies with them taking sometimes days to respond. And when they do, asking thing such as "have you tried turning it off and on again" and "Did you manage to get it working?". Then 6 days after we contacted them they agreed to send a technician, which finally turned up 14 DAYS after our initial report. During this time they had made no attempt to provide any alternative heating solutions, never apologised for renting a flat to us with a broken combi-boiler, or ever tried to compensate us in any way.

Neil · 14 December 2023

★★★★★ 5/5

Google

Sandatone has been great with finding and helping with the moving process. Especially Gonca Kavsara and Ellen Dunne, they have been brilliant with helping and very friendly with any questions and support we have needed! Thank you very much.

JessicaEmily · 12 June 2023

★★★★★ 5/5

Google

Great company, good housing and fast repairs. Forgot some inportant items at my house and an agent called Ellie made sure over multiple months that I got them back. Would give 6 stars if possible.

Ronan · 15 September 2023