Sandstone UK Property Management Solutions Ltd Edinburgh reviews

★★★★★ 5/5

Google

Gonca and Craig were both extremely helpful and informative

Emma · 11 October 2024

★★★★★ 5/5

Google

Fantastic service, Johann was brilliant throughout the whole process

Thomas · 11 October 2024

★★★★★ 1/5

Google

Having used the services of the agency in question was unfortunately an unforgettable experience. The photos of the apartment uploaded to the site by the then "Sandstones Property" represent a clear example of deceptive advertising due to the fact that the rooms inside the apartment and the entrance to the building appeared dignified, whereas instead the rooms, the services and the fixtures were in decidedly indecent conditions and below habitability standards. The entrance to the building is located in a dark alley which serves as an "open air" latrine for the patrons of the Pub located on the street level. The apartment was also infested with mice and wasps.

Emilia · 12 June 2023

★★★★★ 1/5

Google

AVOID. After my bedroom was flooded with water damage and all my bedding ruined, they didn't repair the damaged ceiling for over 6 months despite mould and repeated emails expressing concern as to whether my room was safe to live in. They also claimed about 100 pounds of our deposit for 2 (two) toaster crumbs on the worktop. Poor communication all-round and almost impossible to get ahold of. Have since also just withdrawn almost 600 pounds in rent money from a friend's bank account without their consent. They don't even live at the property, never signed a tenancy agreement for it, and haven't rented with them since 2021. Sandstone/Grant Property are now "having issues" returning it. Have a bad reputation for a reason. Rent elsewhere.

Nikolai · 12 June 2023

★★★★★ 1/5

Google

My daughter and her flatmates have had nothing but problems with Sandstone/Grant/whatever they’ll be next. Sandstone did not ask for important information until the last minute and then claimed that forms had not been completed properly - they had been. They have been almost impossible to contact by phone; one of the flatmates has had to go into the Stirling office just to speak to someone. All the paperwork etc is complete yet they still say it is not and refuse to hand over the keys. This girl will be homeless 2 days!! This is a terrible company but they are the letting agent for so many student properties in Stirling that it is impossible not to use them. This is the second flat the girls have rented and had problems first time as well. They are genuinely awful. Avoid if at all possible

Peter · 12 June 2023

★★★★★ 1/5

Google

Absolutely incompetent. Near impossible to contact, moved from person to person. Upon moving out they tried to deduct a charge relating to the previous occupant and a necessary repair callout from my deposit, they claimed they couldn't change the repayment proposal with SafeDepositScotland because, again, people in the office supposedly responsible for that aren't there. Plenty of time to change things but they refused / didn't respond. Unnecessarily had to go through the arbitration process to get my full deposit back, almost 4 months, and there's no penalty for them to put people through that, acting in poor faith. Fortunately I could wait for my full deposit, but I know many people can't and would be forced to take the false proposal forced on them by Sandstone/Grant. Good luck changing names to avoid an awful reputation. Additionally, after I left they raised the rent by over 20%, and the property listing (which goes live often since they can't seem to keep a tenant) continues to contain false information about appliances and utilities/energy (important info in the current economic climate), and uses very aged photos. Please do your best to avoid this company.

E · 12 June 2023

★★★★★ 1/5

Google

Awful, could not have a worst experience. We lived in a property managed by sandstone for one year and it was like being in a constant fight. They would never reply to our emails and try to find any possible way to avoid doing what needed to be done. At the beginning of our tenancy half of the forniture were damaged and we had to ask a lawyer to write an email for us in order to get them replaced, as the letting agency would ignore all our requests. This sort of behavior kept going for the entire year, until we checked out and, of course, they also charged us several hundreds of pounds for "cleaning fees". We sent several emails to try get an explanation and never even heard back. Simply terrible and unprofessional. Their prices are also among the highest on the market.

Iacopo · 12 June 2023

★★★★★ 1/5

Google

Terrible experience! After we submitted all our applications and signed the contract, we were suddenly informed our move in date was delayed by one month! We have paid the deposit and rent for one month. The delay was so terrible that we even didn’t received any official email from the company. We are student and our courses started in the end of September and it’s horrible for this long time delay! They even did not provide an excuse and a sincere apology. Also we tried to contact them in any ways but we failed. No answers at all. So terrible.

Ruoming · 12 June 2023

★★★★★ 1/5

Google

Avoid if you are a student. Incompetent Property Managers - although our tenancy was supposed to start August 8th, we didn’t receive any news about a key collection until 2 weeks after and did not get any refund or apology. Reported issues using the portal and by phone multiple times but instead my number was blocked, now left living in a dark house where the lights don’t work. Clearly don’t think very much of their tenants and are only interested in protecting the landlord.

Jibi · 12 June 2023

★★★★★ 1/5

Google

If I could give them a 0 I would. As a flat filled with students, not only did we have to deal with our workload and managing all our assignments, but we had to deal with not having heat for majority of December, all of January, and still don't have heat in February. No matter how often I contacted them, no one was eager to help which negatively affected my workload and mental health. Grant/sandstone completely took advantage of us and took over a month to fix our boiler, but still the heat does not work. In addition its been almost 10 months of me trying to get my money back from this agency. Avoid at all cost!

Michelle · 12 June 2023

★★★★★ 5/5

Google

I have been using Sandstone to manage our property for three years and they consistently deliver a 5 star service. Everyone I have come in to contact with is friendly, helpful, responsive and efficient. We recently had the Sandstone team put in a new kitchen at the property and they did a great job, going above and beyond to ensure we were delighted with the end result. They completed the work in good time, kept me up to date and at a good price. Having spoken with our tenants they are also very happy with the service from Sandstone. They used the portal for any maintenance requests and these have always been dealt with promptly. I would thoroughly recommend Sandstone for all aspects of its property management.

Alison · 12 June 2023

★★★★★ 2/5

Google

Bottom line: if you have significant time and energy to hassle them and to stand up for your rights, you'll probably be ok. Grant is famous for exploiting students all over Edinburgh. As a young professional fully able to pay rent up front, for me the application process was pushy for money and stressful. Someone who seemed about 12, with very poor language comprehension and writing had the power to decide if I was worthy of housing. 2 months in, they are extremely unresponsive about repairs, I am trying to be firm but friendly but am still in fear of rude emails back. One guy even disrespected his colleague to me which I found bizarre and unprofessional. My overall experience of being a tenant through a corporate agency has made me feel small, unworthy, demoralised and tired.NegativeResponsiveness, Professionalism

Anna · 12 June 2021

★★★★★ 5/5

Google

I and my wife are fine with the service of Sandstone UK Property Management. I will like to say thank Matthew Brien and Matthew Baker for their prompt responses.

Ezekel · 17 July 2023

★★★★★ 4/5

Google

My experience with Grant Property has been positive. Despite some issues with the property and the landlord, Grant Property consistently adopted a professional and kind service aiming to resolve any problems in an appropriate time frame. The property manager Ben was approachable and swift to reply. I would recommend Grant Property to other students.

Niels · 13 June 2018

★★★★★ 5/5

Google

Julie was extremely helpful and communicative with providing details for my upcoming move in. Everything has gone really smoothly and fallen into place. I'm really impressed, thank you!

Chloe · 17 July 2023

★★★★★ 4/5

Google

Stayed in a flat from Grant / Sandstone in Edinburgh for 3 years while at Uni. Even despite a few flaws with the place, me and my flatmates loved staying there. Was at a great price too, especially considering how central it was. If we did ever need to get in contact about an issue or a question it was simple enough, no complaints. Going to miss that flat. We had a great time, thank you!

Colin · 17 July 2023

★★★★★ 1/5

Google

They won't answer their texts, calls or emails. Everything is done last minute and they don't care. They also don't know how to explain or help.

Claudia · 16 August 2023

★★★★★ 5/5

Google

I appreciate all the help provided. Matthew was always available to answer our questions, and very patient helping us face certain issues such as transfer payments.

David · 16 August 2023

★★★★★ 5/5

Google

After been associated with Grant Property for 1 year , I would highly recommend them. They are too much professional ,friendly and always ready to help tenants whenever required and I am saying this from my personal experience. Lily Galloway was our property manager and she always listened to any issues we faced during our stay and I too remember one day I did spoke to her on loud voice because of some external issues in the property but still she listened to be very calmly and provided me with solution. I would love to be part of Grant property family again in near future and would really encourage others to be part of them if you really want to stay in a clean, nice and homely environment. Cheers.

Arijit · 12 June 2020

★★★★★ 5/5

Google

Gonca and Ellen were very helpful throughout the whole application process for our student housing. Thank you so much ☺️

Sian · 14 December 2023

★★★★★ 5/5

Google

Great houses and great staff. Especially Julie A who helped greatly with guiding us through the process, significantly reducing the stresses which come with renting paperwork.

Magdalena · 17 July 2023

★★★★★ 1/5

Google

Proper checks and cleaning not done prior to us moving in, maintenance rarely gets seen to without having to chase up multiple times. Very disappointing company. Rent is way too high for the poor quality housing.

Khadeejat · 28 September 2024

★★★★★ 5/5

Google

Matthew was very helpful, and his communications were always very clear. Securing my new flat was a very quick and frictionless experience, thank you Sandstone!

Maarten · 17 July 2023

★★★★★ 5/5

Google

Sandstone and Lesley, our property manager, were really good for us, the apartment was so clean and in good repair when we arrived and throughout they were very responsive and kind when we came across problems, this was our first time out of the house and they helped us through draining the washing machine and kick starting the boiler!

Grace · 12 May 2024