Sandstone UK Property Management Solutions Ltd Edinburgh reviews

★★★★★ 5/5

Google

Fantastic service, Johann was brilliant throughout the whole process

Thomas · 25 June 2024

★★★★★ 5/5

Google

Sandstone and Lesley, our property manager, were really good for us, the apartment was so clean and in good repair when we arrived and throughout they were very responsive and kind when we came across problems, this was our first time out of the house and they helped us through draining the washing machine and kick starting the boiler!

Grace · 12 May 2024

★★★★★ 5/5

Google

I have found Sandstone a very professional, reliable, aspirational and forward thinking company to be associated with. They have advised and enabled me to invest in property in a proficient manner and I will continue to do so through their specialist guidance My personal contact, Nadine Robb, has always acted in a pleasant,considerate and adept business like fashion such that all transactions are accomplished on budget, on time and, most importantly, as advertised.

Paul · 12 June 2023

★★★★★ 1/5

Google

Avoid it, Sandstone charges us for 200 pounds when we moved out, we just lived there fore 7 months. 100 pounds for cleaning which we have cleaned it completely before we moved out. No move-in document nor move-out document provided and they blamed you for ripping the cushion which is inverted (upside down) from the sofa and charged us for 100 pounds. AVOID SANDSTONE/GRANT, they are not communicative, no-reply and attitude is bad.

Howard · 12 June 2023

★★★★★ 5/5

Google

I had a great 4 year experience with Grant Property Management as a Tenant. The staffs are very friendly and understanding. The services are very quick and prompt. I would definitely recommend Grant Property to all my friends. It was a very pleasant experience overall as a Tenant.

Maheswaran · 13 June 2019

★★★★★ 5/5

Google

I received excellent service from Grant Property Management. Lily, who helped me navigate the sometimes complex world or renting, was always there to help. Lily and the team were only ever an e-mail away and were always prompt to respond, often within the day, which helped put my mind at ease on more than one occasion. I would thoroughly recommend their services. They treat every question with respect, however silly you may think it to be and are incredibly polite. Great service all round.

George · 13 June 2019

★★★★★ 1/5

Google

0 stars from me! Horrific experience with Grant/Sandstone. Flat was uninhabitable when I moved in and very little help from the agents to get anything sorted. Tried to keep me from getting my full deposit back including paying to fix issues which they had listed on inventory report moving in. Luckily I know my rights but younger students or international students may not! Avoid.NegativeResponsiveness, Quality, Professionalism

Claire · 12 June 2022

★★★★★ 1/5

Google

Took weeks to respond to us about our deposit and are now trying to charge us for things that we should not be charged for. After sending them the evidence as to why we should not be charged they have completely ignored us and are yet to respond despite messaging and ringing several times. We would like our deposit back asap or we will have to take legal action.

Liv · 25 August 2023

★★★★★ 5/5

Google

Everyone I've met from Grant has been of great help so far. When I started my tenancy a couple of years ago I was a bit skeptical because of all the negative reviews and warnings I received from my friends, some of which I've witnessed directly through my girlfriend's letting (as they tend to be very strict about the cleaning of the flat once the letting is over, picking on things like crumbs in the toaster and other often overlooked minor things), however, from what I've personally experienced so far, everyone I met has been really helpful and the overall service has been far superior than my previous agency. I would recommend talking to Lily from the Edinburgh office, as she's been of great help in my lease renewal process and very efficient in getting everything sorted.

Ferdinando · 13 June 2018

★★★★★ 4/5

Google

Sandstone UK have managed my flat in Glasgow since I bought it in 2006. In general I have been pleased with the service I have received though if I had one niggle it would be that my point of contact has changed more times than I can remember! I have been particularly impressed with the help I received recently in selling my property - I cannot fault that process at all.

Jane · 12 June 2023

★★★★★ 1/5

Google

The worst agency I ever experienced. Gave us a flat where the couch and carpets were soaked in cat urine, they said they would deal with it before we moved and did not. We had other issues with the flat including windows, washing machine - they rarely answer emails let alone answer their phone so those were not fixed. Now with a different agency but in the same flat, landlord probably changed agency due to how incompetent sandstone are. The new agents have already dealt with half of the problems 3 days into the tenancy. PLEASE NOTE: they ask to give a google review right after signing the contract (???). I am mentioning this in case people gave a 5 star review too early on before actually experiencing their services. STAY AWAY

Philippe · 28 September 2024

★★★★★ 1/5

Google

If you see a property ran by Sandstone, don’t even consider it! Had so many issues, with changes of property managers to being rushed into signing the tenancy without getting full clarity and problems in the flat not getting sorted out. I even got left with the previous tenants energy bill as they did not process a change of tenancy and I almost got sent to debt collectors. The first property manager was so hard to get a hold off and would not reply to our messages after seeing them as well. The flat is highly overpriced and definitely it worth it and instantly regretted moving in because there was definitely other places cheaper and nicer than then this. Furthermore, there was a leak in the bathroom and it was leaking through my flatmate’s room and it was causing her room to mould. The smell of mould was rampant through the house but even for a month we kept reporting this issue and they would send someone out but sometimes wouldn’t turn up as they said they’d ‘knock’ and didn’t get response whilst being in the house on that designated day waiting for them to repair the leak and the walls as they mouldy and falling apart. My flatmate had to sleep in that room for more than two months! Even on the last day of our tenancy the issue still hadn’t been fixed! The lack of communication and care for tenants is appalling and I would definitely recommend staying away from this agency!

Elisa · 28 September 2024

★★★★★ 1/5

Google

We have moved in & the freezer has frozen all the food which we’ve spent £40 + on. I’m contacted the company, no one answers, Rachel’s tell me it’s nothing to do with her, JAMES is on annual leave, the emergency ‘contact’ doesn’t reply to you with 5 working days!. We only want a fridge to store food as we are nurses. However it seems no I don’t cares to fix the issue or even ask if we are okay WITH NO FOOD. We have no lock on the back door that leads to an alley way which we asked for and the room which is street level, we were promised net curtains which weren’t delivered, the house is EXTREMELY over priced for what it is, personally there are better companies out there to rent from.NegativeQuality

Hannah · 12 June 2022

★★★★★ 5/5

Google

At the start I was concerned due to a friend advising me against leasing with G.P., but I have been pleasantly surprised. They are well organised, very professional and everything has been going very smoothly. The agent Scott Nielson has been very approachable and easy to contact, helping me with issues during the application process. Thank you. It took quite a long time to have the electric shower repaired, however GP was always quite communicative, and i think they did try to arrange matters as fast as they could. After 8 months now I am in another city. After reminding them deposit came back smoothly and all through the SafeDepositScotland scheme, thus I have no issue there. Also they were readily available for a landlord reference. I leave 5 stars with pleasure. Riccardo

Riccardo · 13 June 2016

★★★★★ 4/5

Google

When we first viewed the flat we inmediately fell in love with it. It was kept in excellent conditions. Because of it being recently renewed there were a few issues at the beginning (which is normal!) and these were quickly fixed. We have had no major problems with Grant Property. I would specifically like to thank Caeleigh for being so friendly and helpful. Our deposit was returned just a couple of weeks after we left, an acceptable amount was used for cleaning reasons.

Marta · 13 June 2016

★★★★★ 1/5

Google

We have had a terrible experience with Grant Property; if I could give it zero stars I would! We put a deposit down on one flat and were in entitled to and were ensured a refund if the offer fell through. This £300 deposit was promised to be returned to us by the end of last week and has still not been refunded one week after withdrawing our offer. On phoning Grant to chase the refund, we were told there was never a request for it to be refunded sent to the finance department and therefore hasn't been actioned to be refunded to us. I would not recommend Grant Property to anyone, especially students such as ourselves as this seems to be a recurring issue of deposits not being returned.

Erin · 13 June 2016

★★★★★ 5/5

Google

Overall good service! Very caring staff and understanding. One who especially shined was Scott Neilson who made sure everything was in order, and helped us with all that was needed since we were not locals to the UK. A huge well done and thank you Scott!

Neneureb · 13 June 2018

★★★★★ 1/5

Google

I've lived and rented in Edinburgh for 7 years, and - against my better judgement - went for a flat viewing with GP this morning. People new to the rental market - do not arrange any viewings with this company! Despite the half-arsed rebrand, it's the same old problems and issues. Agent didn't know basic info about the property - like deposit and council tax band - but got really defensive when asked basic questions about rent, lease length etc. Really aggressive in trying to secure a tenant - practically forced us to call the office to put down a holding deposit (£100 per bedroom? They're having a laugh, the thieves) despite us making it clear we weren't interested. Windows were hanging out of the frames, big hole in the bathroom floor, exposed wiring, electrical appliances that were ancient and hadn't been PET tested in at least 5 years. Ridiculous amount of paperwork and money required upfront to secure a decrepit, overpriced flat. Agents will be ignorant, rude and very aggressive, especially if you're new to the market. DO NOT USE.

Rain · 14 June 2014

★★★★★ 4/5

Google

We've been with this company for a year now and have been happy with them. In general they respond quickly and professionally to any issues we may have. All staff are friendly and eager to help, especially Ben, our property manager and Kim, our letting negotiator.

Sophie · 13 June 2017

★★★★★ 5/5

Google

I've dealt with Grant property and Paul Sinclair on numerous occasion over the years with great success. Always available to help any issues I might have, quick to respond to my questions and queries. All round good agent. Would recommend to any prospective agent or landlord.

Alex · 13 June 2017

★★★★★ 2/5

Google

Used Let Alliance to do the checks - however the service does not work and took all the guarantors multiple days and complaints to get through. This then delayed our move in date - which we still have to pay rent for as we signed the lease before the checks were made. Other services like Westport Property are much faster and easier.

Ailsa · 17 April 2025

★★★★★ 1/5

Google

False photos: the house/apartment will never be as it is shown!!!! I rented an apartment last semester with other two girls: mold, rats, broken and precarious windows, and wasps. If you love animals and insects you can rent an apartment by Sandstone UK Property! Furthermore, no help or empathy was ever provided by the agency staff, and that matters a lot when it comes to being foreigners.

Silvia · 12 June 2023

★★★★★ 1/5

Google

They are total FRAUDS. They took holding fees and deposit from us and promised a refund incase we cannot go agead with the property before signing any agreement. Now, they donot pick our calls or replu to any emails. They Havent refunded a single penny or given any update to us, its been over a month now. Exploitation at its best at the hands of sandstone UK

Surbhi · 12 June 2023

★★★★★ 1/5

Google

stay well away from this company. ignored me and my friends for months when we needed many things repaired. they clearly take advantage of students as you can tell by their overpriced properties that are awfully kept and are disgusting to be honest. feel like we have been blatantly ignored as they don’t want to deal with the issues at hand. this made our living circumstances poor. the flat was covered in mould after being told numerous times it will be sorted, as well as many other issues. if you are a student or a parent of a student please do your research on this company! previously known as Grant Properties i believe.

Cass · 25 July 2024