Sandstone UK Property Management Solutions Ltd Edinburgh reviews

★★★★★ 5/5

Google

This is my second year renting through Grant Property and honestly can say the service provided has been excellent. Through the whole process of getting a flat/ during tenancy they have been efficient, professional and supportive. I would whole heartedly recommended Grant Property.

Stuart · 13 June 2018

★★★★★ 5/5

Google

I have just moved into a new flat and the people at Grant Property could not have been more helpful. Everything was professionally presented and they were happy to accommodate all of my requests. When I asked for something to be repaired it was completed promptly and efficiently. I know this sounds too good to be true but their efforts made the moving much easier and less stressful and that is what really matters.

T · 13 June 2018

★★★★★ 5/5

Google

Very very satisfied and impressed during the time of search. Mathew Brien was exceptional

Nneoma · 16 August 2023

★★★★★ 5/5

Google

So far, we have had a great experience with Grant Property. We're students and were able to arrange a viewing via Facetime and everything was arranged perfectly via phone and mail. Our flat in Edinburgh is lovely, at a great location and well equipped. Grant Property replies very fast and when there are issues/repairs to be undertaken, the service is really fast and reliable. Couldn't imagine any better company!

Linh · 12 June 2020

★★★★★ 5/5

Google

Such a great guy helped us out in our desperate stage thank you Mathew and craig

Arjun · 12 June 2023

★★★★★ 5/5

Google

I would really recommend Grant Property. They were responsive to issues or questions, sending out professional contractors to deal with anything quickly but didn’t come off as over-involved which was great. It felt like we were looked after without being helicoptered which is ideal. The flat was nice, our letting agent, Lily, was really kind and responsive and helped us feel at home. I’d really recommend Grant Property.

Jessica · 12 June 2020

★★★★★ 5/5

Google

Gonca was really helpful and was very patient with us and answered all our questions

L · 12 June 2023

★★★★★ 1/5

Google

Grant's strategy is to trick unassuming students, almost all of whom are first-time renters, by locking them into contracts that oblige them to live in uninhabitable properties. Grant does whatever it can to extract maximum profit from its renters, pushing the boundaries of legality. And when the students complain, Grant snubs them. If you’re looking to rent somewhere, STAY AWAY from Grant Property Management. They will use and abuse you.NegativeResponsiveness, Quality, Professionalism, Value

Tom · 12 June 2022

★★★★★ 1/5

Google

Do not use this letting agency, they are scammers. I didn't check the reviews before applying for their properties. I do not know how a letting company like this can legally exist. They asked me for a 200 pound "deposit money to apply" for a viewing and they told me that the property would get taken off the market and we would be able get a viewing the day of the payment. They did not take down the property off the market and in the online viewing they did, it was just virtual google maps kind of viewing and not showing the actual property itself. The rooms looked different from the listing on the website. Thankfully, we realized that this was a scam situation and chose not to apply. Afterwards when I asked for my deposit money back, they were very non-responsive and I had to call reception a lot of times to be able to get the money.

Eda · 10 May 2024

★★★★★ 5/5

Google

was looking for a second year uni house with my friends and sandstone provided amazing services, the paperwork was all done on email so was so easy and streamlined, and there was a whatsapp group with one of the sandstone agents for any questions and updates on the house. would definitely recommend!!

Olivia · 12 February 2024

★★★★★ 1/5

Google

Shocking. Rental tenants in Nottingham have no manners. No gas safe. Electrics unchecked and the rubbish left do not even get me started on the complete anti social behaviour of the students and even the landlord would not bring their bin in after a fortnight...still on the pavement. Avoid.

Katrina · 12 April 2024

★★★★★ 5/5

Google

Soooo helpful made it all so easy, thank you Julie and Lorraine x

Lauren · 12 June 2023

★★★★★ 4/5

Google

The move in process was so smooth.. Thanks Julie Aikman and Craig Lyons

Fahad · 12 June 2023

★★★★★ 5/5

Google

Gonca and Ellen were really lovely and very helpful throughout the whole process!!

Faith · 12 June 2023

★★★★★ 1/5

Google

Terrible company avoid at all costs. Don't deal with complaints about there tenants. Or complaints from tenants. Been trying to resolve various issues for 4 years without any progress. Nothing would surprise me when it comes to the depths this company would stoop to avoid any action to help the people they supposedly serve or the neighbours effected by there negligence.

Thomas · 12 June 2023

★★★★★ 5/5

Google

Thanks Julie and lorraine. Very helpful and gave easy to follow instructions.

Patrick · 12 June 2023

★★★★★ 1/5

Google

Would give 0 if I could, avoid at all costs! Took advantage of the fact we're students and made us pay a holding deposit which we later found out is illegal. Estate agents did not apologise and took 6 days to return money. Further estate agents continue to message wrong numbers and not leave you alone. Avoid avoid avoid !

Katie · 12 June 2023

★★★★★ 4/5

Google

My flat mates and I are coming to the end of our lease with Grant Property and have found our experience overall to be very good. We had some minor issues at the beginning of our tenancy but Grant were very quick at responding to our emails and having the problems fixed. All in all, we are pleased with the service and support provided to us by Grant Property :)

Alana · 13 June 2016

★★★★★ 3/5

Google

Stayed in a Grant property flat for 2 years they where nice people, easy enough to contact, but they where not the best at getting things fixed we had a broken buzzer for the flat for over a year and it was still broken when we left, they claimed because it was not inside the flat it did not need to be fixed. But we did get the deposit back in full and I did enjoy the flat. Have had friends of mine also struggle to get Grant to fix things quickly.

Hazel · 12 June 2020

★★★★★ 5/5

Google

Rachel was great and helped us find a property quickly

High · 12 June 2023

★★★★★ 5/5

Google

I have rented flats with Grant twice now. Both times, they were quick to respond to emails and arrange viewings. Their system for 'reserving' a flat while you fill out the necessary paperwork is efficient and does not leave you nervously wondering whether you still have a chance at the flat you want, unlike every other agency I came across - with Grant, you either have it or you don't. They're honest and upfront with you. When I moved out of the first flat I rented with them, I was worried about the deposit, because I'd heard rumors that agencies tend to take a lot of money out of people's deposits. This was not the case at all with Grant. They barely took anything out, and what they did take, they explained to us. Honestly, this is a reliable and trustworthy agency. I'm glad to be renting another Grant Property flat, because I know from experience that they're kind people. If you're a student like me, consider renting from Grant.

Isa · 13 June 2019

★★★★★ 1/5

Google

AVOID AVOID AVOID!! SCAMMERS!! Long story short I know of someone who has been battling sandstone to get their deposit back. After 5 MONTHS of attempting to get through to them they finally gave her a response. They decided after 5 months that they had everything together and said they have £600 in deductions from a £905 deposit. Having seen the evidence and the property myself, as this was my friend who I visited on the last day before she moved out. They have claimed multiple in-accurate charges. If you have a look online about this company you can see they’re very profit driven and aim to target students as it’s recession proof. When you’re scammers everything is recession proof! They also are very proud of their 28% returns every year. I am not surprised their returns are so high when they SCAM STUDENTS. Disgusting company and Peter Grant should be ashamed of himself for owning such a company that treats people this way. If it was up to me, I’d have these guys in court. The property itself when she first moved in it also had a broken fire hose, a broken oven and a broken bathroom door lock. The back of the house in the garden had a bin full of glass. Clearly the property hasn’t been maintained by them and they pass all the maintenance fees onto their tenants. They are trying to pass these charges onto my friend for the issues stated above. She took photos of the property when she first moved in and I’m urging her to take this to court! AVOID AND STAY AWAY. SCAMMERS. YOUD THINK PEOPLE WOULD HAVE REMORSE FOR STUDENTS. WE ARE STRUGGLING ENOUGH AS IT IS. I REPEAT AGAIN!!! AVOID!!!

Jordan · 13 January 2024

★★★★★ 1/5

Google

THIS POST IS TO WARN YOU TO NEVER DEAL WITH A COMPANY CALLED “Sandstone UK Property Management “ I’ll tell you how it went, My friends and I were searching for a house to share for the academic year. we found a 4 bedroom house in filton area that we found suitable back then, we called the company which is sandstone and they sent us a video tour of the house(which is totally different from how the house looks like in real life), but they didn’t arrange for a viewing, so I asked them to set a viewing for us, they set one where the tenants where in the house and the tenants where the ones showing us the house and not one of the company members . The viewing wasn’t professional as the tenants were actually sleeping so we didn’t get to see much at all.However ,this is not the case, we agreed to take the house and thought that ofcourse they would fix some stuff before us moving. Our contract started on the 21/8/2023, we moved in on the 22/9/2023 and informed them of our arrival date. So they had an extra whole month to sort everything for us BUT THEY DIDN’T. When we first moved in, all the walls were not painted with cracks and stains all over them, the furniture was and still is extremely dirty with stains on it, the toilet seat was broken, the shower head was broken, the sofa leg was broken, the oven was dirty, the kitchen tap was leaking, the freezer had 2 broken drawers and 2 missing ones and the doorbell was not working too. We also never received our room keys . It felt that the house has not been touched after the previous tenants. Our property manager was the worst, he never responded to our emails and messages and when he did respond , he never gave a solution or actually did anything that would satisfy us. But to be completely honest, when i reported some of the above issues on the website, someone came to fix a few of the items within a week. That’s not even the big problem. The bigger problem is that house had traces of mold when we first moved in but we didn’t realize that until the mold literally spread everywhere. I called the agency and tried to reach our property manager to let someone come and treat the mold since the mold was literally spreading even behind our heaters and the toilet. They actually told us that it’s not a big deal and that we have to clean the mold ourselves although I mentioned to them that I have a breathing difficulty where this would affect my breathing and health but they SAW IT AS NOT A BIG OF A DEAL.so my housemates and I had to clean it ourselves although we couldn’t even reach the ones behind the heaters. The mold started appearing on our PERSONAL STUFF . So i sent them , they also thought that its not a big deal. In my friend’s room, the heater is always on even though it’s switched off , so when we told our property manager to let someone come and fix this cuz the room is always too warm, her response was ”just move your bed away from the heater “ We’ve been trying to reach them for almost 2 months about the walls and the mold, no action was taken. When we reported the mold issue on the website, A guy came and did make an inspection mentioning that some sort of equipment should be applied to thw windows to prevent the condensation causing the mold but sandstone seems to neglect that. When I told my property manager about that , her response was like “ we all have mold in our houses and your house is really old”. I BELIEVE YOU SHOULD RENOVATE IT SINCE ITS RENTED OUT FOR THE WHOLE YEAR. By the way, our property manager was changed last week , So, she told me to send her all those issues as she’ll try and fix them , so i sent her and she didn’t respond for almost a week , so I called her and she was like “ I don’t use my whatsapp alot”?! She promised that all of this would be sorted out, which didn’t happen. And we agreed that she would come to inspect on Thursday, she came on Wednesday without informing us! They just keep making promises and never do anything, Plus they are the worst to reach. Here are the pictures , there are more of course.

Farah · 13 January 2024

★★★★★ 5/5

Google

Have been using Grant Property for 8 months or so. A couple of issues but nothing horrifying or major. Ben is great, always deals with any issues or problems with the property straight away.

Paul · 13 June 2017