Sandstone UK Property Management Solutions Ltd Edinburgh reviews

★★★★★ 1/5

Google

232 Hubert rd Edgbaston. Don’t be fooled by this agency. Terrible service, they took a £100 deposit and delayed applications, kept postponing the move in date and made it so difficult for us to move in. I asked for a refund and they refused even though they had delayed and postponed for over two weeks. I honestly feel like they scammed me and will do it to other people especially students. I payed the deposit on the 31st of October being told on my online viewing that they were moving in everyone realistically got the 4th, what a joke. I spent the whole month without moving in. They didn’t tell us we had a joint lease, they advertised it as if you pay for your room and later on found out the lease is joint and they refuse to move in anyone into the house unless the tenants are enough to fill the rooms even though the bills would all be on the tenants. So many excuses and no progress, they’ll frustrate you enough for you to pull out and make money off of all the deposits.

Tanya · 12 June 2023

★★★★★ 1/5

Google

rented a flat in Salford and when we moved in the property was unclean and mouldy. None of the outside area had been looked after with everything overgrown. Was told before we moved in that everything would be sorted but it looked like it had got worse. Unresponsive to any issues throughout the tenancy and when it came to giving us our deposit back it looks like everyone had left the company, no phone lines active and received emails from almost everyone saying they no longer work there anymore. Once we’d managed to get in contact with someone they tried overcharging us for a cleaning fee and in the report tried using photos from another persons tenancy! We got all of our deposit back 4 months later thanks to TDS, thankfully we took a lot of photos of the state of the flat the day we moved in. They’ve changed their name from grant properties to sandstone to avoid their bad reputation, I would never recommend!

Amy · 12 June 2023

★★★★★ 1/5

Google

I had the worst time with Grand Property. They take your money and do NOTHING for you. They charge you admin fees which are illegal in Scotland. I also had to threaten legal action and "camp" in their reception for them to give back our deposit which was already 2 months past the legal deadline. Awful company, terrible customer service and I will never go back. No matter how nice a flat is.

Joana · 13 June 2017

★★★★★ 5/5

Google

Fantastic service delivery and support by Sandstone UK Property Management team. Robyn and Lorraine have been so wonderful with supporting, during my setup process. My virtual viewing was not deceitful (pictures and videos were as uploaded). Friends and I are also pleased with the property selection

Ni · 17 July 2023

★★★★★ 5/5

Google

So far so good…super cooperative and understanding. We have had no problems so far as they were quick to answer concerns and queries.

Anya · 11 October 2024

★★★★★ 5/5

Google

Quick, efficient, and helpful. Both my letting agent, Craig Lyons and Gonca Kavsara from the move in team were particularly professional and friendly.

Jacob · 11 October 2024

★★★★★ 4/5

Google

Well-located, reasonable rent, clean and great illumination. The agency is fast resolving issues. Safe building. Near Tesco, Sainsbury's, Co-op, and an independent organic food store; lots of restaurants near-by. 15 minutes away from main university campus. The only issue is that the windows don't seal properly, so the noise from the street comes in at night (this can be fixed with some towels to seal them shut). Highly recommend.

Helena · 13 June 2019

★★★★★ 5/5

Google

We had a very good experience with sandstone properties, they have been very clear since the start and have helped us with all the process so quickly and effortlessly, within a few days we got into our new place. I would definitely recommend them!

Roshni · 12 June 2023

★★★★★ 5/5

Google

Our experience with Grant Property has been very positive and we couldn't have asked for a better service. The process was extremely straight forward and they were very quick when answering questions and helping us when we needed it. We love our flat, the decor and the condition is perfect. The staff are amazing, very friendly and have been so helpful with any issues that we have had.

Gemma · 13 June 2018

★★★★★ 1/5

Google

I have a property that’s being renovated and then will be rented - I have tried to contact sandstone by phone, e mail and web form for over a week but never had any response! Doesn’t bode well for any post sales response.

Susan · 12 June 2023

★★★★★ 4/5

Google

have all the information, just a bit slow at replying in some cases, overall pleased with their service though.

Olivia · 11 October 2024

★★★★★ 1/5

Google

Had one of their managed flats leak water into mine on 3 separate occasions but they refuse to repaint my ceilings that their leaks damaged! Now they appear to have shut down their Facebook page too after I left comments stating this?

Damien · 12 June 2023

★★★★★ 5/5

Google

I have been a client of Grant Property Group for about 15 years and have always enjoyed first class service. Personnel are always accessible and responsive to any queries. I have no hesitation in recommending Grant / Sandstone to any prospective investor.

David · 12 June 2023

★★★★★ 1/5

Google

We strongly urge anyone considering working with Sandstone and the freeholder Jacqui Swart to think twice. In 2023, they do not pay their bills! STAY CLEAR

Philip · 18 August 2025

★★★★★ 5/5

Google

My process was made so easy by Craig Lyon and Gonca Kavsara. Their assistance was so impressive during my renting experience. Thank you so much for a great customer service.

Constance · 13 March 2024

★★★★★ 5/5

Google

Was a really positive experience using sandstone property management the process was simple communication was brilliant would recommend

Troy · 11 October 2024

★★★★★ 1/5

Google

They don’t answer the phone to give deposits back. Every house you move into WILL be disgusting I can guarantee. They don’t clean any of the houses before or after you move in and out. AVOID

Beth · 15 September 2023

★★★★★ 5/5

Google

Staff very helpful with applications and getting references etc made the process a whole lot easier.

Liam · 11 October 2024

★★★★★ 5/5

Google

WhatsApp group chat makes the process so much more efficient and easy, with great quick responses.

Emma · 11 October 2024

★★★★★ 5/5

Google

We've just gone through the application process with Sandstone - we had Julie from the Move in team - she was quick and efficient and answered all our questions as we progressed through to signing the lease. A++

Zac · 17 July 2023

★★★★★ 5/5

Google

Anna and Nadine have delivered outstanding service in helping us set up a property portfolio. They have an excellent market knowledge and are very proactive in managing the entire process from buying and financing through to letting and management.

Stephen · 12 June 2023

★★★★★ 1/5

Google

The flat was disgusting when we moved in and they literally ignore enquiries into the flat. The contact number is a useless automated one that doesn't understand what your saying and still won't put you through to speak to a human, DO NOT CHOSE THIS PROPERTYNegativeResponsiveness, Quality, Professionalism, Value

Niki · 12 June 2022

★★★★★ 5/5

Google

I came here in Bristol and when i found this property the guys and of course Joshua was so kind and helpful with me that i cound not imagine it! Anytime i had questions he helped me and answered to all my emails. Thank you so much!!

ΕΙΡΗΝΗ · 13 June 2018

★★★★★ 1/5

Google

Deposit - 9 weeks after contract ended and my grandaughter is still waiting on her deposit. Absolutely NO excuses holding this money. I emailed them on Friday and waiting on a reply. Unacceptable.

JUNE · 17 April 2025