1/5
GoogleWe strongly urge anyone considering working with Sandstone and the freeholder Jacqui Swart to think twice. In 2023, they do not pay their bills! STAY CLEAR
Trusted Agent profile
Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow
★★★★★
747 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 747 reviews on two platforms, rated 3.4 out of 5 overall.
746
Reviews on Google
All 3 offices
1
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
- Sandstone UK Property Management Solutions Ltd Edinburgh14 Coates Crescent, EH3 7AF545 reviews · 544 on Google (3.6)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Dundee20a Whitehall Crescent, DD1 4AU127 reviews · 127 on Google (2.5)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Glasgow685 Great Western Road, G12 8RA76 reviews · 75 on Google (3.8)0 in the last 90 days
Latest reviews from every Sandstone UK Property Management Solutions Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleStaff are rude and unhelpful Stay away!!!!!!
5/5
GoogleRating only, no written review.
1/5
GoogleDeposit - 9 weeks after contract ended and my grandaughter is still waiting on her deposit. Absolutely NO excuses holding this money. I emailed them on Friday and waiting on a reply. Unacceptable.
5/5
GoogleRating only, no written review.
2/5
GoogleUsed Let Alliance to do the checks - however the service does not work and took all the guarantors multiple days and complaints to get through. This then delayed our move in date - which we still have to pay rent for as we signed the lease before the checks were made. Other services like Westport Property are much faster and easier.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleVery helpful and patient. Answered all my questions well and thoroughly
5/5
GoogleAlways nice and friendly. Even in unexpected situations very helpful and sympathetic. Thanks for the great service!
1/5
GoogleWe could not view the apartment prior to us sending the advanced deposit, and when we decided to fall through, it took us 2 weeks, countless messages and a visit to their headquarters to get our money back. They could not care less about you. Would not recommend.
5/5
GoogleHad a great experience securing a rental with Sandstone. Our viewing agent Natalie was great and very helpful- answering all our enquiries very promptly. Our applications manager Fanny was also very helpful and quick to respond to all questions. Overall we had a smooth experience!
1/5
GoogleOur student kids x4 should have moved into a property this week which we rented through Sandstone. As parents we visited the property in Filton Bristol and were absolutely horrified as to what we found. An absolute dump of a house, damp, mould, in poor condition and we are refusing to let our kids move in because the property is unfit for habitation. Although the lease has started and we have stated our kids are not moving in we are still waiting for a response from Sandstone. We can not get any response at all and have no intentions of letting our kids move into such a filthy property. Now speaking to Trading Standards about the way forward but be nice if someone from Sandstone would talk to the four parents. What an horrific experience this is.Shameful.
1/5
GoogleWords cannot express how little I would ever recommend letting a flat from Sandstone. To begin with, signing a lease without even having seen the flat in real life kept us from seeing the numerous flaws in the flat. The repairs were slow, and we often received condescending messages from our property manager. They took weeks to fix a broken window, and tried to blame us for issues we reported (broken door closes, window). The walls were covered in blu tack stains, the carpet was black in spots from how dirty it was, and the floor in the bathroom was essentially mush, presumably from mold under the sheet vinyl. All they care about is profits, and the longer you live there the more obvious this is. The flats are overpriced, badly kept, and they prey on students who aren’t as aware of their tenancy rights. I’d also like to apologize to the tenants below our flat, who had to deal with our washing machine flooding their kitchen (apparently not the first time!) and Sandstone’s absolute incompetency in dealing with this issue. We were left without a washing machine for nearly a month of our tenancy. Whilst attempting to end our tenancy, Sandstone’s only concern was ensuring we paid all our rent. Avoid at all costs!!!! Would love to add to this that they still owe my flatmate a £100 referral bonus!
Agent replied · 11 June 2024
Hi Victoria, I am sorry to hear about this. I can see you are a current tenant - can you please email me at rachael.middleton@Sandstoneuk.com with further information on the matter so I can look into this immediately for you.
1/5
GoogleAbsolutely Avoid Sandstone Property Management! If you value your time and sanity, stay far away from Sandstone. They're a disgrace to the property management industry.
1/5
GoogleHorrible experience! Sandstone in Nottingham only serves to take costs from landlords and abuses insecure tenants like international students. If there is a problem, the manager …
1/5
GoogleTerrible company to deal with ,very duplicitous, badly trained staff. They tell lies, watch out for tramped up charges at the end of the tenancy. High turnover of staff. …
1/5
GoogleHorrible letting agents, do not use their services. They are money hungry and have zero communication skills. We rented a property from them in Manchester, at first it went great but as soon as we paid the first months rent it all went …
5/5
GoogleAs a landlord I work with several letting agencies, and find Sandstone to be the most responsive and helpful. For this reason, we appointed them to manage our flat in the west end of Glasgow, just as the renovation was coming to completion. …
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
We are delighted to see that you have had a 5 star experience Rory! all the best
4/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you for your review Lin!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Sandstone UK Property Management Solutions Ltd
Which Sandstone UK Property Management Solutions Ltd office has the most reviews?
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
