Trusted Agent profile
★★★★★
747 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 747 reviews on two platforms, rated 3.4 out of 5 overall.
746
Reviews on Google
All 3 offices
1
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleQuestions have been answered fully, and the team have been helpful when I have spoken to them. Thanks especially to Ellen and Gonca for helping me so much.
Ellen and Gonca will be very grateful to hear of your 5 star experience Iris. Thank you for taking the time to leave the review - all the best in your new flat.
5/5
GoogleThey are awesome!! Sympathetic and efficient!!
4/5
GoogleReally helpful in answering all of our questions and efficient in making sure our application was processed in time. Thanks :))
5/5
GoogleVery responsive during the application process.
Thank you conor, great to hear of your 5 star experience. All the best.
5/5
GoogleThey were very helpful and patient
5/5
GoogleRating only, no written review.
Thank you for the review Maisy
4/5
GoogleRating only, no written review.
5/5
GoogleFantastic service, Johann was brilliant throughout the whole process
Thank you very much for the 5 star review - we will pass your comments on to Johann! all the best!
5/5
GoogleWhatsApp group chat makes the process so much more efficient and easy, with great quick responses.
Amazing to hear Emma thank you for your review and thank you for using Sandstone!
5/5
GoogleCraig and Gonca have been amazing with helping us secure a property, gave so much help when we needed it and made the situation go seamlessly.
Thank you very much Constance!
2/5
GoogleWhilst I initially rated Sandstone higher my experience with them has gotten worse. Whilst I have had a good experience with Richard who promptly resolved issues we had around the flat, I have had an especially bad experience with Berta. First off, we are not informed when the manager for our property changes meaning we have no idea who to contact and end up contacting the previous manager. Secondly, there are certain issues that we have continuously raised that have still yet to be resolved for over a year into our tenancy. Third and most importantly is the issue with our rent. Whilst the rent has increased with the new tax year, we got a rent officer to come in who reduced the rent for the property by £25. This does not seem like much but to students like us this adds up. We were automatically charged more than we should have been, and after contacting Sandstone Berta said she was unaware of this reduction in rent despite the rent officer email suggesting Sandstone would be directly contacted without any action from our side. We are only getting refunded for one month and Sandstone are using a change in tenancy to increase the rent to their original amount. I would not recommend renting a flat from Sandstone.
1/5
GoogleAs the owner of a property in a tenement, who has no contact details for the owner of a flat in the stair managed by your company. I am becoming really frustrated at the property manager. Emails unanswered, calls not answered or returned, voicemails ignored, no help from staff for a call back. Absolute joke! Residents have paid for stair repairs and cannot get this share from this owner!
1/5
GoogleAwful company - previously name grant property but changed their name I believe to try and avoid the mountain of negative reviews. Me and my friends thought we’d chance it with them, worst mistake we ever made. We dealt with water damage, black mould and a leaking roof all of which was present when we moved in and was unresolved when we left 8 months later. Then had the nerve to charge us £600 out of our deposit despite the fact we cleaned the flat with fabricated charges. This is just a few of the headaches we had with sandstone, if I listed it all out this review would be 2000 words long. You’re essentially gambling if you go with this agent because if you have even one problem sandstone doesn’t have the structure or capacity to rectify your issue. Do yourself a favour and avoid them like the plague. Especially if you’re a student and don’t have the time to chase sandstone down for months
5/5
GoogleThroughout our entire application process for our new flat Gonca and Max were incredibly kind and helpful! Whenever we had a question or something else came up they always responded to us within minutes and gave us a hand with whatever we needed help with!
Thank you very much for your review - we are delighted to hear of your positive experience and will pass on your lovely comments to Max and Gonca
1/5
Googlestay well away from this company. ignored me and my friends for months when we needed many things repaired. they clearly take advantage of students as you can tell by their overpriced properties that are awfully kept and are disgusting to be honest. feel like we have been blatantly ignored as they don’t want to deal with the issues at hand. this made our living circumstances poor. the flat was covered in mould after being told numerous times it will be sorted, as well as many other issues. if you are a student or a parent of a student please do your research on this company! previously known as Grant Properties i believe.
5/5
GoogleRating only, no written review.
Thank you for the 5 star review Isadora!
5/5
GoogleRating only, no written review.
Thank you, all the best!
4/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleRating only, no written review.
Thank you! we are delighted you had a 5 star experience thank you for using Sandstone!
3/5
GoogleRating only, no written review.
Hi Josh, Please can you let me know more about your experience with Sandstone by contacting me direct - natalie.singers@sandstoneuk.com I would love to hear how we can help and improve our services.
5/5
GoogleGonca and Craig were both extremely helpful and informative
Thank you - we will pass this on to Craig and Gonca who will be delighted you rated their service 5 stars! All the best
5/5
GoogleQuick, efficient, and helpful. Both my letting agent, Craig Lyons and Gonca Kavsara from the move in team were particularly professional and friendly.
Thank you so much for the 5 star feedback Jacob! great to hear that Craig and Gonca made your experience seamless!
5/5
GoogleVery good recommend for if looking for property in Edinburgh
Thank you, it's great to hear about your 5 star experience! Wishing you all the best
5/5
GoogleStaff very helpful with applications and getting references etc made the process a whole lot easier.
We are delighted to hear about your 5 star experience Liam, thank you. We wish you all the best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
Tell us what you need and up to 3 trusted local agents will be in touch.
