5/5
GoogleIncredible service, such friendly people, clearly very knowledgeable and super helpful!
Agent replied · 11 October 2026
What a lovely 5 star review Zee, thank you!
Trusted Agent profile
Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow
★★★★★
747 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 747 reviews on two platforms, rated 3.4 out of 5 overall.
746
Reviews on Google
All 3 offices
1
Reviews on Trustpilot
Business-wide
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Our offices
Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
- Sandstone UK Property Management Solutions Ltd Edinburgh14 Coates Crescent, EH3 7AF545 reviews · 544 on Google (3.6)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Dundee20a Whitehall Crescent, DD1 4AU127 reviews · 127 on Google (2.5)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Glasgow685 Great Western Road, G12 8RA76 reviews · 75 on Google (3.8)0 in the last 90 days
Latest reviews from every Sandstone UK Property Management Solutions Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
Googlehave all the information, just a bit slow at replying in some cases, overall pleased with their service though.
Agent replied · 11 June 2024
Hi Olivia, many thanks for your review. I am pleased to hear you have been satisfied with the overall service. We definitely take on your feedback and look to improve response rates.
5/5
GoogleSuch good service, made the whole process a lot easier, thank you so much!
Agent replied · 11 June 2024
Hi Maisie, thank you for the 5 star review - we are delighted to hear that you have received great service and will pass this on to the team. All the best.
4/5
GoogleLong process and at some point the replies took a while but the help was good and we always went foward to the next steps
Agent replied · 24 August 2024
Thank you George - We take on your feedback and endeavour to quicken our replies. All the best.
5/5
GoogleWas a really positive experience using sandstone property management the process was simple communication was brilliant would recommend
Agent replied · 24 August 2024
Thank you Troy!
5/5
GoogleSo far so good…super cooperative and understanding. We have had no problems so far as they were quick to answer concerns and queries.
Agent replied · 24 August 2024
Thank you Anya - we love to hear that you have had a great experience!
5/5
GoogleGonca was very understanding and patient throughout the whole process and ensured we had all the help and resources we needed to move in smoothly :)
Agent replied · 24 August 2024
Amazing feedback Millie we are glad to hear of your 5 star experience. Thank you for choosing Sandstone!
1/5
GoogleThe worst agency I ever experienced. Gave us a flat where the couch and carpets were soaked in cat urine, they said they would deal with it before we moved and did not. We had other issues with the flat including windows, washing machine - they rarely answer emails let alone answer their phone so those were not fixed. Now with a different agency but in the same flat, landlord probably changed agency due to how incompetent sandstone are. The new agents have already dealt with half of the problems 3 days into the tenancy. PLEASE NOTE: they ask to give a google review right after signing the contract (???). I am mentioning this in case people gave a 5 star review too early on before actually experiencing their services. STAY AWAY
5/5
GoogleVery kind and helpful throughout the process.
4/5
GoogleEfficient, helpful, friendly and answered almost every query we had with the property
1/5
GoogleTerrible company. Booked a viewing and the estate agent dosent even bother showing up and I can’t get in touch with Sandstone. Only ever heard bad things about them, completely unprofessional and lazy.
1/5
GoogleProper checks and cleaning not done prior to us moving in, maintenance rarely gets seen to without having to chase up multiple times. Very disappointing company. Rent is way too high for the poor quality housing.
4/5
GoogleRating only, no written review.
5/5
GoogleSecured my one person property in no time. I’ve rented from them 2 years ago aswell and honestly they are the easiest agency to get a flat comfortably and correctly
1/5
GoogleIf you see a property ran by Sandstone, don’t even consider it! Had so many issues, with changes of property managers to being rushed into signing the tenancy without getting full clarity and problems in the flat not getting sorted out. I even got left with the previous tenants energy bill as they did not process a change of tenancy and I almost got sent to debt collectors. The first property manager was so hard to get a hold off and would not reply to our messages after seeing them as well. The flat is highly overpriced and definitely it worth it and instantly regretted moving in because there was definitely other places cheaper and nicer than then this. Furthermore, there was a leak in the bathroom and it was leaking through my flatmate’s room and it was causing her room to mould. The smell of mould was rampant through the house but even for a month we kept reporting this issue and they would send someone out but sometimes wouldn’t turn up as they said they’d ‘knock’ and didn’t get response whilst being in the house on that designated day waiting for them to repair the leak and the walls as they mouldy and falling apart. My flatmate had to sleep in that room for more than two months! Even on the last day of our tenancy the issue still hadn’t been fixed! The lack of communication and care for tenants is appalling and I would definitely recommend staying away from this agency!
1/5
GoogleAwful company. Won't give you an inventory list, won't fix any damages like a leaking roof and then at the end of your tenancy will charge you and hold you responsible for their shortcomings. Avoid at all costs
5/5
GoogleRating only, no written review.
1/5
GoogleReally Bad experience from Start to finish the local manager Ali was very unhelpful and wouldn't answer calls property was a awful dirty and in bad repair when my Daughter moved in I had to pay for new locks as only 2 keys for 4 people so couldn't wait any longer for Landlord to sort had to buy a mattress as she didn't have one ! they had to send in cleaners after they moved in it was that bad ,Garden was overgrown with piles of rubbish! Boiler very dodgy had to drive over a few times to sort ! kitchen falling to bits the list goes on!! now not only are they not paying back the deposit they asked for £2200 for repairs now manager has blocked all the tenants when they started asking quetions just shocking stay well away !!!
5/5
GoogleCharlie at Sandstone managed the renovation of our rental flat. As a tenant I can say that we were extremely well communicated with, the work was done swiftly and to a very high standard, as well as the team being extremely accommodating to our schedules.
1/5
GoogleScammers . Do not rent with them. They are disorganised, unfriendly, and unhelpful. They charge ludicrous prices for "cleaning". Poorly managed, awful service.
1/5
GoogleAwful company - previously name grant property but changed their name I believe to try and avoid the mountain of negative reviews. Me and my friends thought we’d chance it with them, worst mistake we ever made. We dealt with water damage, black mould and a leaking roof all of which was present when we moved in and was unresolved when we left 8 months later. Then had the nerve to charge us £600 out of our deposit despite the fact we cleaned the flat with fabricated charges. This is just a few of the headaches we had with sandstone, if I listed it all out this review would be 2000 words long. You’re essentially gambling if you go with this agent because if you have even one problem sandstone doesn’t have the structure or capacity to rectify your issue. Do yourself a favour and avoid them like the plague. Especially if you’re a student and don’t have the time to chase sandstone down for months.
5/5
GoogleEllen and Julie were extremely helpful in guiding me through the application and letting process. Their communication and patience was very much appreciated.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you, we appreciate your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Sandstone UK Property Management Solutions Ltd
Which Sandstone UK Property Management Solutions Ltd office has the most reviews?
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
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