Trusted Agent profile
★★★★★
747 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 747 reviews on two platforms, rated 3.4 out of 5 overall.
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Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleRating only, no written review.
Hi Anne, Thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK. We look forward to continuing to serve you in the months and years to come! Thanks again!
1/5
GoogleTerrible experience from start to finish. Staff are rude and unhelpful. We were left in a flat with no heating or hot water for over a week and this wasn’t seen as an issue… the list could go on. Do not rent from this company!
Hi Emma, Thank you for taking the time to leave us a review. We are so disappointed to see this feedback, and that your experience with us has not been the high level of service we seek to achieve. I would love to investigate this further; can you please email me at stephanie.barrie@sandstoneuk.com so that this can be investigated for you? Thank you
1/5
GoogleBe very very careful with this company. They do not return deposits or only partially return for almost no reason. The property was barely holding together so how they expected it to be pristine on exit is frankly unexplainable. To treat reasonable tenants like this is just money grabbing. So if renting and you see SANDSTONE as an option Dont! They are a poor option.
Hi Alastair, Thank you for taking the time to leave us a review. We are disappointed to see this feedback, and that your experience with us has not been the high level of service we seek to achieve. Your feedback has been passed on to the Dundee team so that it can be investigated further. Thanks
1/5
GoogleRented with Sandstone (Grant property) back in 2021. On my move in day, no one was in the office in Dundee to provide me with keys to the flat. I called and waited for hours and still no keys to the flat. It took me 2-3 days to receive keys to the flat, and if I didn't find my to be flat mate on Facebook I would have been stranded in Dundee with all my stuff and no where to go. On top of this, once I had told them I was planning to leave the property with 28 days notice they then told me I was directly responsible for finding a new Tennant and if I couldn't then I would need to continue paying rent there until I could. It was then up to me to conduct viewings and find a replacement tennant. Only pros i experienced were that the property was in excellent condition and well furnished, and I was successfull in getting my deposit back.
5/5
GoogleSANDSTONE! Absolutely amazing tenant service really! Their properties are clean and very modern, checks are quite swift and straightforward and their customer service is great too. Mr Stuart and Matthew have been great speaking to me whenever I need something sorted. Moved from one of their properties to another and got my deposit processed in 2 days. Sandstone is great and I hope to stay with them until I can buy my own property. 🙂
Hi Ayemere, Thanks so much for taking the time to leave us a positive review. It's great to hear of your experience with us and we will make sure this gets passed onto the team. We hope you'll continue to have a great experience with us throughout your tenancy!
5/5
GoogleRating only, no written review.
Thanks for the 5* review Toby!
5/5
GoogleRating only, no written review.
Thanks for the 5* review Ben!
5/5
GoogleRating only, no written review.
Thanks for the 5* review Stephen! Take care.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you very much for the 5 star feedback
5/5
GoogleVery good, very helpful. Would recommend
Thanks for the 5* review Nirvan!
1/5
GoogleShocking. Rental tenants in Nottingham have no manners. No gas safe. Electrics unchecked and the rubbish left do not even get me started on the complete anti social behaviour of the students and even the landlord would not bring their bin in after a fortnight...still on the pavement. Avoid.
Hi Katrina, I am incredibly sorry to hear about this. Can you please email us at rachael.middleton@sandstoneuk.com so I can look into this further for you. Thank you
2/5
GoogleIt has been almost 2 months since my contract ended and I haven't been paid my deposit back or had a reply from anyone whenever I try and contact them, even with an open Tenancy Deposit Scheme dispute. Update: After reaching out to the regional manager my deposit was switfly returned to me. Unfortunate that I had to jump through so many hoops but they have righted the problem.
Hi Thomas, we are sorry to hear about the delay with the return of your deposit and the inconvenience this has caused. We are glad to hear that after contacting the regional manager, the issue was swiftly resolved, and your deposit was returned to you. Please rest assured that we are taking steps to improve our communication channels and ensure that such situations do not recur in the future. Your feedback is invaluable to us, and we appreciate your patience and understanding throughout this process. Thanks
5/5
GoogleAs a tenant I found myself in a situation where I was locked out the flat. Sharon Murray not only assisted me over the phone, but took time out of her bank holiday weekend to travel to help me with the situation. Many thanks to Sharon and an excellent example of going the extra mile for a tenant.
2/5
GoogleI was booked in for a flat viewing in Glasgow (which was online only) only to have it cancelled on me via email 24 minutes before I was meant to view it. I was suspicious it wasn't going to be good anyway, with online viewing as the only option.
Hi Oliver, I am sorry to hear about your poor experience. I've had a look and unfortunately the property was taken by another group prior to your viewing and we had no suitable alternative to offer you. … More
5/5
GoogleSandstone Glasgow have been great tenant managers to us while living in Glasgow. I would certainly recommend them to any students looking to live in the west end! Special shout out to Ashley, shes been very helpful throughout!
Hi Vinnie, thank you for taking the time to leave us a review. Ashley is delighted with your kind words! Take care.
1/5
GoogleRating only, no written review.
Hi S, I am sorry to hear about this. Can you please email me at rachael.middleton@Sandstoneuk.com with further information on the matter so I can look into this immediately for you? I look forward to hearing from you.
5/5
GoogleRating only, no written review.
Thanks for the review Olivia!
5/5
GoogleRating only, no written review.
Thanks for taking the time to leave us a review Ewan! Thanks
5/5
GoogleThanks for Ellen and Julie’s help making the rental application so quickly and smoothly
Hi Ning, thanks for taking the time to leave us a 5* review! All the best with your property.
5/5
GoogleMy process was made so easy by Craig Lyon and Gonca Kavsara. Their assistance was so impressive during my renting experience. Thank you so much for a great customer service.
Thanks for the 5* review Constance! Delighted to hear about your experience with Craig and Gonca. All the best with your new property!
4/5
GoogleThe customer service from Ellen and Julie was great! Very prompt with responses and clear within them, with straightforward instructions regarding the whole leasing process. The only small tiff was that we couldn't ammend the inventory list but I'm sure we'll find a use for the extra plates :)
Hi Anthony, it's wonderful to hear that you had a positive experience with Ellen and Julie's customer service! As for the small issue with the inventory list, it's great that you have a positive attitude about it and can find a practical use for the extra plates - not a bad problem to have at all!
3/5
GoogleLooking for a student house on its own was difficult enough, however my property manager Ellie did not make it any easier. When me and my housemates first moved in, the house seemed as though it had not been touched in months, overgrown garden, broken sealing in the bathroom, dirty walls and mattresses and so on. Yet contacting my property manager was impossible, i would call, text, email and receive nothing, for weeks and even months. And with this being my first rented property and sorting all the admin on my own, this definitely did not feel comfortable or exciting by any means. However, after reaching out to the company via phone multiple times, i managed to speak to Mark, based in Edinburgh (I rent in Nottingham). Since not being able to contact Ellie, i have spoken to Mark most days of the week about anything and everything to do with the house. He has totally changed this house around, with no hassle or stress. Mark is the only person at this company who i have received genuine help from, he is always happy to help and will happily reach out to me if there are any updates or issues. I also just read a similar review to mine about Mark and i simply cannot thank him enough. After reading this review i have realised the amount of work he does and the sheer love he seems to have for his job and the company itself. Thank you Mark!
Hi Grace, we are really sorry to hear about your initially poor experience with us but we are delighted Mark has resolved the situation for you and restored your faith in us. Thank you very much for taking the time to leave us a review!
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5* review Mariel!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
