Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow

★★★★★ 5/5

Google

Rating only, no written review.

Sophia · 12 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

Rating only, no written review.

Samuel · 12 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Ye · 12 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Rating only, no written review.

Kate · 12 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Abdulrahman · 12 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

It’s been a great experience and they guided keenly through all procedure.

Sakshi · 12 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

I would not recommend here to any of you if you don’t want to take responsibility for garbage from THE FORMER RENTER or damage DUE TO AGING, or if you want someone to consult with when things like these happen.

Meng · 12 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

never really solve problems. never deposit refund on time. never reply to my messages.

Xinyi · 12 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

was looking for a second year uni house with my friends and sandstone provided amazing services, the paperwork was all done on email so was so easy and streamlined, and there was a whatsapp group with one of the sandstone agents for any questions and updates on the house. would definitely recommend!!

Olivia · 12 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 3/5

Google

Looking for a student house on its own was difficult enough, however my property manager Ellie did not make it any easier. When me and my housemates first moved in, the house seemed as though it had not been touched in months, overgrown garden, broken sealing in the bathroom, dirty walls and mattresses and so on. Yet contacting my property manager was impossible, i would call, text, email and receive nothing, for weeks and even months. And with this being my first rented property and sorting all the admin on my own, this definitely did not feel comfortable or exciting by any means. However, after reaching out to the company via phone multiple times, i managed to speak to Mark, based in Edinburgh (I rent in Nottingham). Since not being able to contact Ellie, i have spoken to Mark most days of the week about anything and everything to do with the house. He has totally changed this house around, with no hassle or stress. Mark is the only person at this company who i have received genuine help from, he is always happy to help and will happily reach out to me if there are any updates or issues. I also just read a similar review to mine about Mark and i simply cannot thank him enough. After reading this review i have realised the amount of work he does and the sheer love he seems to have for his job and the company itself. Thank you Mark!

Grace · 10 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I was very satisfied with my tenancy. The part that is making write this review is the customer service. It is so easy to get through to them and the staff is Very Empathetic and Very Helpful. I interacted with Ryan and Berta the most, and they are soo good! Ryan even went out of the way to call the deposit scheme partners on my behalf because I couldn't. If someone from the management is reading this, they deserve extra perks this summer! Really! Thanks!! :)

Sanvari · 10 February 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Olaide · 13 January 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

There service is very good and co ordinated

Ikechukwu · 13 January 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I received very profesional and friendly advice by Craig and Gonca throughout the process.

Uri · 13 January 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

AVOID AVOID AVOID!! SCAMMERS!! Long story short I know of someone who has been battling sandstone to get their deposit back. After 5 MONTHS of attempting to get through to them they finally gave her a response. They decided after 5 months that they had everything together and said they have £600 in deductions from a £905 deposit. Having seen the evidence and the property myself, as this was my friend who I visited on the last day before she moved out. They have claimed multiple in-accurate charges. If you have a look online about this company you can see they’re very profit driven and aim to target students as it’s recession proof. When you’re scammers everything is recession proof! They also are very proud of their 28% returns every year. I am not surprised their returns are so high when they SCAM STUDENTS. Disgusting company and Peter Grant should be ashamed of himself for owning such a company that treats people this way. If it was up to me, I’d have these guys in court. The property itself when she first moved in it also had a broken fire hose, a broken oven and a broken bathroom door lock. The back of the house in the garden had a bin full of glass. Clearly the property hasn’t been maintained by them and they pass all the maintenance fees onto their tenants. They are trying to pass these charges onto my friend for the issues stated above. She took photos of the property when she first moved in and I’m urging her to take this to court! AVOID AND STAY AWAY. SCAMMERS. YOUD THINK PEOPLE WOULD HAVE REMORSE FOR STUDENTS. WE ARE STRUGGLING ENOUGH AS IT IS. I REPEAT AGAIN!!! AVOID!!!

Jordan · 13 January 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

THIS POST IS TO WARN YOU TO NEVER DEAL WITH A COMPANY CALLED “Sandstone UK Property Management “ I’ll tell you how it went, My friends and I were searching for a house to share for the academic year. we found a 4 bedroom house in filton area that we found suitable back then, we called the company which is sandstone and they sent us a video tour of the house(which is totally different from how the house looks like in real life), but they didn’t arrange for a viewing, so I asked them to set a viewing for us, they set one where the tenants where in the house and the tenants where the ones showing us the house and not one of the company members . The viewing wasn’t professional as the tenants were actually sleeping so we didn’t get to see much at all.However ,this is not the case, we agreed to take the house and thought that ofcourse they would fix some stuff before us moving. Our contract started on the 21/8/2023, we moved in on the 22/9/2023 and informed them of our arrival date. So they had an extra whole month to sort everything for us BUT THEY DIDN’T. When we first moved in, all the walls were not painted with cracks and stains all over them, the furniture was and still is extremely dirty with stains on it, the toilet seat was broken, the shower head was broken, the sofa leg was broken, the oven was dirty, the kitchen tap was leaking, the freezer had 2 broken drawers and 2 missing ones and the doorbell was not working too. We also never received our room keys . It felt that the house has not been touched after the previous tenants. Our property manager was the worst, he never responded to our emails and messages and when he did respond , he never gave a solution or actually did anything that would satisfy us. But to be completely honest, when i reported some of the above issues on the website, someone came to fix a few of the items within a week. That’s not even the big problem. The bigger problem is that house had traces of mold when we first moved in but we didn’t realize that until the mold literally spread everywhere. I called the agency and tried to reach our property manager to let someone come and treat the mold since the mold was literally spreading even behind our heaters and the toilet. They actually told us that it’s not a big deal and that we have to clean the mold ourselves although I mentioned to them that I have a breathing difficulty where this would affect my breathing and health but they SAW IT AS NOT A BIG OF A DEAL.so my housemates and I had to clean it ourselves although we couldn’t even reach the ones behind the heaters. The mold started appearing on our PERSONAL STUFF . So i sent them , they also thought that its not a big deal. In my friend’s room, the heater is always on even though it’s switched off , so when we told our property manager to let someone come and fix this cuz the room is always too warm, her response was ”just move your bed away from the heater “ We’ve been trying to reach them for almost 2 months about the walls and the mold, no action was taken. When we reported the mold issue on the website, A guy came and did make an inspection mentioning that some sort of equipment should be applied to thw windows to prevent the condensation causing the mold but sandstone seems to neglect that. When I told my property manager about that , her response was like “ we all have mold in our houses and your house is really old”. I BELIEVE YOU SHOULD RENOVATE IT SINCE ITS RENTED OUT FOR THE WHOLE YEAR. By the way, our property manager was changed last week , So, she told me to send her all those issues as she’ll try and fix them , so i sent her and she didn’t respond for almost a week , so I called her and she was like “ I don’t use my whatsapp alot”?! She promised that all of this would be sorted out, which didn’t happen. And we agreed that she would come to inspect on Thursday, she came on Wednesday without informing us! They just keep making promises and never do anything, Plus they are the worst to reach. Here are the pictures , there are more of course.

Farah · 13 January 2024 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Lübna · 14 December 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Avoid if at all possible. Really terrible in all aspects unfortunately. Well known to be as well

Joe · 14 December 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Brilliant service - timely, always kept us in the know with what was going on. Highly recommend to anyone, especially first time renters. Made the process quick and easy.

Mason · 14 December 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Gonca and Ellen were very helpful throughout the whole application process for our student housing. Thank you so much ☺️

Sian · 14 December 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Their repair reporting procedure is abhorrent. Our boiler wasn't working, and we contacted them to get a repair. It took then 14 days to fix during this time our flat was at 10 degrees. Their support was given through slow replies with them taking sometimes days to respond. And when they do, asking thing such as "have you tried turning it off and on again" and "Did you manage to get it working?". Then 6 days after we contacted them they agreed to send a technician, which finally turned up 14 DAYS after our initial report. During this time they had made no attempt to provide any alternative heating solutions, never apologised for renting a flat to us with a broken combi-boiler, or ever tried to compensate us in any way.

Neil · 14 December 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Aisling · 14 November 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Rating only, no written review.

Sahil · 14 November 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

I currently live in a house of four girls(!!!) with only one toilet which hasn’t been flushing properly for five days now. This happened a couple of weeks ago and they left us for three days with a toilet that wouldn’t flush without blocking up before they sent someone. We’ve reported it and called numerous people and they still have not sent anyone out to help us even though we were told someone would be with us four days ago. It’s not very fair when we pay the amount we do to live there and we are having to go elsewhere during the day just so we have a toilet that actually works instead of using ours incase it blocks too much.

Terri-Mae · 14 November 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh