Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow

★★★★★ 2/5

Google

Initial impression of Sandstone was fairly negative, with fairly poor communication which resulted in us not being able to move in until a few days after we had started paying. Hopefully for future renters their front end staff has improved and are easier to get ahold and actually reply. Initially our property manager was fairly unresponsive, got given 1 key for a 5 room house and didn't respond to messages or calls if we had issues. However ever since Ellie become our property manager she has been good, responsive and constantly chasing things up to get works done and checking to make sure stuff has been resolved fully. Hopefully some of the other staff can put as much effort in as Ellie moving forward

Matthew · 15 October 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

My son is a student renting with Sandstone in Glasgow, he has gone without lights, hot water and a shower for weeks, mice running everywhere and no-one gets back to him after numerous emails, phonecalls and messages. …

Tracey · 13 October 2023 · Sandstone UK Property Management Solutions Ltd Glasgow

★★★★★ 1/5

Google

Sandstone delayed our move-in date by 5 weeks. After the 4th week only then did they come forward with 'alternative accommodation' and suggested that would suffice and is 'all they can do' We were left without accommodation for 5 weeks. If …

Adam · 13 October 2023 · Sandstone UK Property Management Solutions Ltd Glasgow

★★★★★ 5/5

Google

Rating only, no written review.

John · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

Rating only, no written review.

Aiden · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Gio · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Aman · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

MAREDDY · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Soumya · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Jamie · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

Rating only, no written review.

Jah · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Impossible to contact.

David · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Extremely professional and friendly people, always available and ready to help. ☺️

Nikola · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Easy and fast to communicate with, made it really easy and straight forward to move into a new flat as 2 students. Would recommend!

Mark · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

They don’t answer the phone to give deposits back. Every house you move into WILL be disgusting I can guarantee. They don’t clean any of the houses before or after you move in and out. AVOID

Beth · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Was supposed to move in on the 16th August - but was informed 2 days before (14th) I was to fly over to move in we were told that they’d found a leak in the kitchen ceiling causing it to cave in. After being told that it wouldn’t be long or that’s we’d be in there by the 1st September. I’m still homeless and now broke still with no update on the house as the property manager Ali Hussain is down right horrible with communication with us tenets who have already been made pay a month and a half worth or rent and are still being forced to pay for utilities we haven’t gotten to use and can’t get refunded for has the company need a new lease with a new move in date

Aoibhin · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Great company, good housing and fast repairs. Forgot some inportant items at my house and an agent called Ellie made sure over multiple months that I got them back. Would give 6 stars if possible.

Ronan · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Scammers. Rented a flat from them in Bristol. The flat had mould problems which effected my health. There was also damage when we moved in which they are blaming us for and have removed alot of money off of both our deposits, including for oven cleaning which we were specifically told in person we didn't need to do. We are going to have to take them to small claims court because they are totally ignoring any emails. DO NOT RENT WITH THESE PEOPLE

Dominic · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 3/5

Google

I’m a tenant for Sandstone, Nottingham and I must say the customer service is extremely poor. My flat mate and I have been calling the office for close to a week now and there’s been not a single answer, our contact person too has not picked any of our calls or even responded to our messages. We can’t find our meter key and are trying to get one person to give us some sort of information relating to this and after almost a week, nothing, no call backs after voicemails and I must say this is really bad.

Joana · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Absolutely poor communication. Upon arrival first surprise was that the flat was completely different from the pictures. Then the next day an alarm went off and I could not get hold of anyone and then when I finally got hold of a Sandstone worker they gave me multiple pin codes for the alarm that were not working.. After paying a huge deposit of 1400 pounds and cleaning the property upon check out when moving out. We received back Only 550 pounds with reports absolutely inflating any damage and not even stating costs of the damages + wrong numbers of bedrooms. On top of that the communication through email was so poor, we sent multiple emails without answers or with irrelevant info not answering what we asked for, like an automated email reply I guess. So we moved to safe deposits for the solution which has been alright. Our experience with sandstone/grantproperty has been so dissapointing. Super overprized cheaply done properties - we got deducted money from our deposit because of a wall paper that has not been done/glued properly which is ridiculous. Poor communication, poor service and overpriced properties + taking advantage of your deposit, basically once you pay dont even expect it back. It has been almost a year since we moved out and because of all the dealings with Safe deposits we are just now about to receive it. Very happy not to be living with them anymore.

Natalie · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Shockingly poor service from this company. Allow me to recite the catelogue of failures I experienced from this company. Day one of moving in the bathroom leaked water into the living room and damaged electronics. This was repaired relatively quickly (about a week) but was still pretty poor, especially considering that the house was newly renovated In the first month of living there the door handles of two doors came out of the doors (just through general use, no excessive distress on them) and these took 3 months to repair, despite their promise to make repairs within one month. We also had a drain blockage that lead to the garden being flooded with sewage water (which smelled as good as you can imagine) this also wasn't addressed for at least 2 months. We had the boiler break down during winter, and not repaired for a month, they claim to make urgent repairs within a week. We had a bedroom which was letting rainwater seep into the walls causing black mould which was a hazard to health, this was never addressed the entire time I lived there. We asked for compensation for these issues, they offered £80 to me (not to any of my housemates) then when I asked them to give the same to my housemates, the property manager said they'd take it up to the relevant team and suddenly I was never able to get in contact with her again for the 5 months since, despite emails and at least a dozen attempted phone calls. This was all on top of an exorbitant rent for the very small house in question. I can confidently say that sandstone are the worst letting agency I've dealt with since moving out of my parent's house. If you can avoid them by any means, do.

Ethan · 15 September 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Holly · 25 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Took weeks to respond to us about our deposit and are now trying to charge us for things that we should not be charged for. After sending them the evidence as to why we should not be charged they have completely ignored us and are yet to respond despite messaging and ringing several times. We would like our deposit back asap or we will have to take legal action.

Liv · 25 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Syifaa · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh