Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow

★★★★★ 5/5

Google

Rating only, no written review.

Ferris · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Moh · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Lawrence · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Jack · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

赵亮 · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Terry · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Good

Zeping · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Very very satisfied and impressed during the time of search. Mathew Brien was exceptional

Nneoma · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Julie has good skills and professional in doing the lettings，she is always patient to help the tenants

想容云 · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

They won't answer their texts, calls or emails. Everything is done last minute and they don't care. They also don't know how to explain or help.

Claudia · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I appreciate all the help provided. Matthew was always available to answer our questions, and very patient helping us face certain issues such as transfer payments.

David · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I work for a contracting company that services properties for a number of different agencies all over Edinburgh and neighbouring towns. Lyn at Sandstone is the most helpful and responsive accounts person ever.

Josie · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

Ellie Hamson from the Nottingham branch has been incredibly helpful, especially when helping us resolve issues with the property. I really appreciate all her help and kindness.

Amaya · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Craig offered us a lot of advice and assistance in finding a property. He was always available to talk to and we had an overall great experience.

Vibha · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Bad experience every Their communication and management is not clear Some booked for Virtual View and confirmed everything. And all on sudden they said the property has gone. How does it work? If you give appointments to view people then you should let view first all, otherwise why you giving appointment for viewing. Just said “they found suitable tannent” means without knowing others how you know, others not suitable. My question is “if you give appointments to others, you should wait until visit, then you choose someone” Poor management

Emtiyaz · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

AVOID IF AT ALL POSSIBLE. Absolutely shocking organisation. They manage a property shared with mine and others in the stairwell. The owner has been due an outstanding bill for communal repairs since early 2023. Sandstone contacted us to inform us this would be paid on June 20th after we managed to get in touch with them. This didn’t materialise, they then said end of the month, this also never happened. Then they said they’d follow it up with finance, no money was transferred and no follow up emails. I contacted the agent via email, no response, i then contacted both agents listed on the previous negative google reviews for follow ups, no response from any of them. Meanwhile myself and the other owners are out of pocket having paid the sandstone properties shares up front for works essential to the buildings structural stability (repairs to roof which was leaking a significant amount of water, amongst other works). Sandstone are unprofessional and cannot be taken at their word and will avoid contact as much as is possible. Not to be trusted. If sandstone actually intend to respond to this please explain why we have been given dates for payment twice both of which have been untrue, and also why so many staff members have avoided responding to emails about a sum of money, leaving other residents and owners out of pocket that is significantly overdue.

Roseneath · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Overall I think it is awful how we have been treated since we moved in on Friday, we have been left without any electricity which means no gas either. Our property manager Ali Hussain is a very rude man which completely shocked us as when we first spoke to him on phone he seemed nice enough. He ignored our numerous texts and calls and even when we get through to reception, although the woman was lovely, it seemed we still had absolutely no update on our situation. From reading into it, the property is actually deemed uninhabitable in eyes of the law to leave tenants without any electricity or gas and that it is a landlord’s responsibility. We have reached out for help numerous time and been completely disregarded. We have paid rent to live in this house for the past 5 days!!! It is also beyond disappointing that when we rang receptionist she blatantly said that our property manager Ali is “unpredictable” - how can staff that are so rude be even taken on to a company. Especially when we had such lovely staff at first such as Matthew and Lorraine. We want compensation at least for our troubles over the past 5 days (and still ongoing!); it’s despicable how we have been ignored and that the only people who seem to want to help are UniHomes who are aware of how our whole letting agency, landlord and property manager are completely ignoring us. UniHomes have been great but this does not mean that the landlord should not be held responsible, when we moved in there should have been a functional electricity system. Please sort this situation out as this is beyond a joke having 5 days without electricity and gas with no to minimal communication from the entire company. Even the gas was in arrears from a previous tenant something that should have been sorted on arrival and we still have had no pay back from paying that off. Angry does not even begin to describe how we feel. If could would give 0 stars!!!

Aaliyah · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

Dealt with lovely people, namely Gonca and Lorraine, who explained the process clearly to us and patiently answered our many questions! There was unfortunately a lot of inefficiency with other members of staff in arranging a viewing and were ignored completely in some instances. However they offer online viewings which is great for my situation where neither of the tenants can get to Glasgow easily.

Charlotte · 16 August 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I went in to get help with setting up my broadband, repairs, energy bills, and council tax as an inexperienced student, but a lovely lady called Sharon helped me sort out all these details in no time. She is a testament to Sandstones great customer service!

Eli · 14 August 2023 · Sandstone UK Property Management Solutions Ltd Glasgow

★★★★★ 4/5

Google

Rating only, no written review.

Ginnie · 17 July 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Chao · 17 July 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Jasper · 17 July 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

Jamie · 17 July 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Rating only, no written review.

RI · 17 July 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh