Sandstone UK Property Management Solutions Ltd Edinburgh reviews

★★★★★ 1/5

Google

I wish I could give 0 stars. We moved into our flat at the end of August and immediately had problems. For starters, the oven has never worked, we arrived to two chairs with only two legs, and various other cosmetic problems. Two months on, and all of our chairs are completely broken, the oven STILL has not been fixed despite putting in repair requests, and our boiler has been broken for the whole of October, meaning we have been without hot water and heating for over a month. We have tried again and again and again to get in touch with the office to sort it out and each time there is an excuse or "it will get sorted in a few days", only for there to be some mysterious reason why it can't be done yet. STAY AWAY FROM THIS COMPANY. We have decided after 2 months to terminate our contract, so if you see 59 MONTROSE TERRACE listed in the next month, AVOID AT ALL COSTS (which is what Grant/Sandstone does regarding any repairs).NegativeResponsiveness, Quality, Professionalism, Value

Richard · 12 June 2022

★★★★★ 1/5

Google

Grant have an email on the lease that doesn't exist. No one answers their emails and you cannot get through on the phone unless you say you are interested in viewing a property! We reported our hob not working and it took them 3 weeks to respond. It took us 7 weeks of constant phone calls for them to process our deposit return and they will charge a cleaning fee no matter how clean you leave the property. Do not rent from Grant property!NegativeResponsiveness, Quality, Professionalism

Lyndsay · 12 June 2022

★★★★★ 1/5

Google

Grant property are absolutely horrendous . They don’t care about any of your problems and never reply at all. They are the absolute worse company ever and don’t fix anything would never ever recommend them to anyone at all. I saw a review saying that Rachel says it’s nothing to do with her and that James never does anything and it’s absolutely bang on !! She couldn’t care less and shows attitude when we complain to her . I’ve emailed several people in this company and they’re all lazy. If the problem isn’t fixed soon Il get my own contractors and deduct the money from the rentNegativeResponsiveness, Quality, Professionalism, Value

Muhammed · 12 June 2022

★★★★★ 1/5

Google

AVOID LIKE THE PLAGUE - the company lacks any meaningful communication, makes promises which they do not keep, and preys on students who need housing. We were promised a fully refurbished flat with new furniture, carpets, etc. we had this in writing. The flat we moved into had shoddily repainted walls and carpets put in, but none of the furniture has been replaced despite us sending requests time and again, always either ignored or dismissed. It has been 5 months now. The furniture we have is falling apart. We have no direct line of communication with a landlord, only a hellscape of automated emails, no-reply messaging, and forms to fill in whenever we require anything.NegativeResponsiveness

Joanna · 12 June 2022

★★★★★ 1/5

Google

Absolutely horrendous to deal with. Always have been, clearly always will. Grant *cough* sorry, 'Sandstone' (yet another rebrand attempt to try and shed their horrific reputation in Edinburgh) do not reply to emails unless they're fobbing you off, habitually gaslight both tenants and neighbors instead of fixing things, only act (if at all) after months of weekly chasers and escalations and threats. Slamming doors waking neighbors up all night and never fixed. They never pay for communal repairs. The council really should intervene but they're clearly chummy cause Grant get to act however they please and escalating does little. Have even contacted the local councillor. Every person in Edinburgh we've ever known who has ever rented from or been in a block with a Grant flat have complained. Tenants, STAY AWAY. Property owners, AVOID. Manage your own properties or at the very least find a responsible agency. This is people's lives and wellbeing at stake here.

Elina · 12 June 2022

★★★★★ 1/5

Google

As students, we felt grant/sandstone completely took advantage of us. We moved into a flat full of mould, broken chairs and dirty walls. We had to contact the company several times to fix the mould issue and in the end had to threaten legal consequences to get them to listen. The rent was extortionate for the size and quality of the property. They also refused to give us a full deposit back because the flat needed "cleaning" and due to marks on the walls that were already there when we moved in. We also left the flat cleaner than when we moved in. All in all, I would advise anyone, especially students, to avoid this profit focused company and look for a property management company that cares about its tenants.NegativeResponsiveness

Mollie · 12 June 2022

★★★★★ 1/5

Google

I've had a rather terrible experience with Grant Property, now Sandstone. They do not pay their share for communal repairs, do not fix slamming doors in their property, do not address issues with rude tenants and have been rather rude in emails when I have asked them to contribute towards essential maintenance which I am coordinating. I have asked for contact details for an agent managing one of their properties numerous times and get no response. I wish someone else was managing the properties in the stairwell who had a sense of responsibility.NegativeResponsiveness, Quality, Professionalism, Value

Cameron · 12 June 2022

★★★★★ 1/5

Google

If you are a student (or anyone for that matter) avoid this company at all costs. Never have I had the displeasure of dealing with such an incompetent housing agency. Only 1 person, Rachel, has been helpful the whole time I've been living in this property. Everyone else has done borderline nothing since moving. The only way things have been done is after me trying to contact them for days on end. Communication is extremely poor. Unless it comes to money. How scummy. The minute it comes down to payments they will make contact instantly, even though I always pay my rent on time. I lived in this place out of a suitcase for 4 months because they flat-out didn't want to do anything about the mould that was in my bedroom. The pillows on the sofa were also mouldy, the house was disgusting moving in. It took the combined effort of 3 people to clean this place to a habitable level. Even though I was told that cleaners had come to the property before we moved in. A completely blatant lie. Or very poor cleaners. Furthermore, the were gunky, rusty old over trays above the washing machine. Absolutely disgusting. The back, outdoors area of the house was a tip, the outside drain was clogged, poor ventilation. I could go on for ages. The decided to contact me about an emergency call I made regarding the mould (as it is illegal to have something classified as a biohazard in the property) telling me that I need to pay £62 for the call as it was deemed "non urgent". While that may be fair enough, that phone call was made in November of 2021, and I was contacted in February of 2022. I didn't get this problem sorted until December of 2021. So not only did it take them over 3 months to help me with this issue, they also decide to contact me 3 months after I made the call regarding a ridiculous fee. Sandstone, or Grant Property, you are wholeheartedly pathetic. You take advantage of students such as myself and exploit us in order to make the most out of us. So once more, do not rent from these clowns if you you value your money and sanity.

George · 12 June 2022

★★★★★ 5/5

Google

I used Grant Properties for 1 year, and we never had any problems. The signing up process was clearly laid out and handled well especially since I'm a student and required more paperwork, and if we ever had queries then they were very helpful and quick with their replies. I would whole-heartedly recommend them if you're thinking about getting one of their flats.

Alastair · 13 June 2017

★★★★★ 5/5

Google

Very helpful and fast. After experiencing some issues with a 3rd party, our agent helped in any way possible to get the issue resolved as quick as she could to ensure everything could go ahead as planned.

Logan · 12 June 2023

★★★★★ 5/5

Google

Had a really smooth process renting a flat through Sandstone as a student with great communication and help from Will and Julie!

Felix · 12 May 2024

★★★★★ 5/5

Google

Brilliant service - timely, always kept us in the know with what was going on. Highly recommend to anyone, especially first time renters. Made the process quick and easy.

Mason · 14 December 2023

★★★★★ 5/5

Google

This was my first time with sandstone and Gonca and Ellen have been amazingly helpful throughout the whole process and now we are about to move in to our wonderful new flat thanks to them!

Kait · 17 July 2023

★★★★★ 5/5

Google

We are extremely happy with the professional and friendly service we experience from the people working for Grant Properties. The y are always available to assist, bur most of the time, they re anyway pro-active. Everything just happens.....Unfortunately, we can only give them 5 stars as a maximum, but we want to give them a "5 star +++"! They are just amazing!

Pieter · 13 June 2017

★★★★★ 5/5

Google

I work for a contracting company that services properties for a number of different agencies all over Edinburgh and neighbouring towns. Lyn at Sandstone is the most helpful and responsive accounts person ever.

Josie · 16 August 2023

★★★★★ 5/5

Google

We have been incredibly impressed with Grant Property's service from the beginning. We always receive a prompt response from our Property Manager, Scott, and nothing has been too much trouble for him to sort for us. Everyone we have spoken to with them has been very helpful and pleasant. We would definitely use them again and would recommend them to anyone.

Eilidh · 13 June 2017

★★★★★ 1/5

Google

Agreed for viewing a property today, but got text that it has been taken. Being Offered another viewing instead but no one was there even I wait for more than 30mnts. Very disappointing 😞 …

Aun · 12 June 2023

★★★★★ 5/5

Google

I have got tremendous support from Jonny all the way long. I really appreciated his dedication, tactical and timely support to close my deal. It has been pleasant to work with Jonny. Thanks 😊 …

Emily · 12 June 2023

★★★★★ 1/5

Google

They take a long time to reply to emails and their office number is just a machine. It's been a week since our agreed move in date and I still haven't got my keys.

Sbigoglys · 12 June 2023

★★★★★ 4/5

Google

have all the information, just a bit slow at replying in some cases, overall pleased with their service though.

Olivia · 21 May 2024

★★★★★ 5/5

Google

Was a really positive experience using sandstone property management the process was simple communication was brilliant would recommend

Troy · 4 June 2024

★★★★★ 5/5

Google

Matthew and Lorraine were extremely helpful and patient. Made the process simple for a first time renter

Jack · 12 June 2023

★★★★★ 4/5

Google

Sandstone have been excellent in arranging our move to a rental property in Dundee. As students, it was our first experience with the rental market and they were very communicative, prompt and helpful.

Alex · 12 June 2023

★★★★★ 5/5

Google

WhatsApp group chat makes the process so much more efficient and easy, with great quick responses.

Emma · 25 June 2024