Sandstone UK Property Management Solutions Ltd Edinburgh reviews

★★★★★ 1/5

Google

Personally had a very poor experience with Grant Property. As students we were paying quite high rent for a flat that was outdated and damaged. The sofa broke significantly within weeks and when we tried to get it replaced they did nothing. The blinds had mold on them and had to be replaced with what looked like sheets of paper. They were so thin and did not keep out much light. Our boiler was broken when we moved in but it was summer so we didn't need it. When it came to winter, it started leaking gas, putting all our lives at risk. They sent out a repair man, and when we switched it on afterwards it was leaking gas AGAIN. We had to use electric heaters and were promised that Grant Properties would cover our electricity bill. However this never came to fruition and to this day they are still due us £100. We had 2 different contacts, both who were friendly but extremely slow to get anything done and often refusing to reply to emails and only responding when phoned. Overall my experience has meant I will never be using Grant Properties again. It felt like the company was cutting corners at every opportunity, probably because we are students so they felt they could treat us worse.NegativeResponsiveness, Quality, Professionalism, Value

George · 25 August 2021

★★★★★ 5/5

Google

I was looking into renting a property from Grant and they made the whole process incredibly efficient and easy for me. The staff were very friendly and communicative, and also sympathetic and understanding when I was forced to cancel on the deadline day. I couldn't be more happy with the service that I received from the staff.

Matt · 13 June 2018

★★★★★ 1/5

Google

Impossible to get hold of until they want to take your money. We had a nice property but was terribly managed. Not landlord that is contactable, repairs doable but a massive faf.

Lindsayperezphotography · 12 June 2023

★★★★★ 1/5

Google

Lived in a property in Nottingham since August 2019. In September 2019, we reported a leak in the roof which was leaking down through the ceiling in to one of the upstairs room. We sent pictures; reported exactly as we were supposed to do and responded to any emails they sent. We made our availability known and were very flexible in terms of when we could be in.We would regularly be told that 'someone was coming round for a quote' or some other delaying excuse; I think someone did come round once for a quote- I guess it was too expensive! We are over a year down the line and our roof is still leaking and no repairs have been carried out. Heading in to winter again facing a cold and damp house and increased energy bills because there's a hole in the roof. I would avoid.NegativeResponsiveness, Quality, Value

Kieren · 12 June 2021

★★★★★ 1/5

Google

As a neighbour to one of GP's properties, and with others locally, I have found my experience to be one other local residents share. The renovation of the flat was done with no considerations to neighbour, including loud work before 8am on a Sunday, use of local community bins rather than removing debris, and damage to communal hallways. Although the consultant I have spoken to at GP responds regarding problems with tenants there has been no improvement and the majority show little consideration to their neighbours, including large groups of students congregating in the communal hallways at 3am and other unsocial hours. The icing on the cake has to be their lack of interest or ownership when the current tenants are flaunting Covid regulations and continue to have a large number of visitors on a regular basis. Their advice was to report it to the police, which I have, but its perhaps indicative of GP standards that the behaviour continues. Obviously prioritising making money over community wellbeing. Shame on them.

T · 12 June 2021

★★★★★ 1/5

Google

Initially applied to rent a flat, put down a £200 initial deposit. We were then told that we would need a guarantor or, because we earned enough as a household, we could use the non-guarantor option which was to pay the deposit and THREE months rent up front, nearly £4000. Seems like a completely ridiculous demand to make of professionals with good jobs in their 30s. We were told would it help if we didn't have to pay the money for a few weeks? No, of course not. Then we were told this might be waived, but it would be up to the landlord at the end of the process, which wasn't a chance we were willing to take. None of these rules or charges were made clear before we put down a deposit, just sprung on us afterwards. Still waiting for our £200 to be refunded. Seems like we dodged a bullet though.

Amy · 12 June 2021

★★★★★ 1/5

Google

Overall Grant Property just seems nice until they get your money. Im still waiting to get my deposit back, it is ridiculous as i moved out three months ago. Such a joke. Would not recommend to anyone ever. I highly unrecommend Grant Property. Avoid them like the plague. Couse they are fraudsters, prevaricators and thieves in general.

Arcz · 13 June 2017

★★★★★ 5/5

Google

Few issues upon arrival at the flat, but everything was quickly sorted out for us. Lorraine in particular was a star in this process, very attentive and eager to help us.

Mathew · 12 June 2023

★★★★★ 5/5

Google

Just leased a property for my student daughter. Very thorough process. Lovely flat. Easy to communicate with. Minor issues sorted out fast. Good correspondence. Staff helpful.

Kevin · 15 October 2023

★★★★★ 1/5

Google

A factory of exploitation, serving property owners and those with access to capital to bleed students and young professionals alike. Join Scotland’s tenant union (Living Rent) and resist their exploitation.

Ali · 12 June 2023

★★★★★ 4/5

Google

Ellie Hamson from the Nottingham branch has been incredibly helpful, especially when helping us resolve issues with the property. I really appreciate all her help and kindness.

Amaya · 16 August 2023

★★★★★ 5/5

Google

Craig offered us a lot of advice and assistance in finding a property. He was always available to talk to and we had an overall great experience.

Vibha · 16 August 2023

★★★★★ 5/5

Google

Very responsive during the application process.

Conor · 11 October 2024

★★★★★ 1/5

Google

They are the worst in market, it’s been over 2 months our roof is leaking and still no response from their side. They just care about rent nothing else.

Dhruv · 12 June 2023

★★★★★ 5/5

Google

The members of staff assigned to us were friendly, responsive and understanding, even when there were delays on our end that caused deadlines to be missed. Very much appreciated!

Molly · 12 June 2023

★★★★★ 1/5

Trustpilot

Sandstone are Terrible letting agents!

Terrible agents! Greedy, they will not give back your deposit. They do not address issues logged, we went 3 days without a toilet because it was broken and had to travel to our nearest gym just to relieve ourselves. This was at the vey beginning of our tenancy, within the first few days of moving in.

Aaliya · 18 October 2023

★★★★★ 4/5

Google

For the most part extremely efficient and helpful, however did lack some communication in regards to when report checks were done, apart from this service was excellent

Kiera · 17 July 2023

★★★★★ 5/5

Google

Love working with the Sandstone team - super professional, always available to help and helped us immensly in our investments. Could not recommend Sandstone and Nadine highly enough!

Yair · 12 June 2023

★★★★★ 5/5

Google

Anna, Helena and the rest of the team have be fantastic, great communication and incredibly useful throughout. Thoroughly recommend Sandstone if you are looking at investing in property.

T · 12 June 2023

★★★★★ 5/5

Google

Easy and fast to communicate with, made it really easy and straight forward to move into a new flat as 2 students. Would recommend!

Mark · 15 September 2023

★★★★★ 1/5

Google

When we moved in to our property, the place was in an appalling condition (much worse than how we had viewed in 2 months previous). The Property Managers rarely return calls or respond to emails and take weeks to organise minor (AND MAJOR) repairs. For instance when we moved in the bathroom light didn't work, and it took them 4 weeks of using it in the dark until they organised an electriction to come round! Basically avoid this company at all costs. Also the rents are significantly higher than average

Adam · 12 June 2020

★★★★★ 1/5

Google

There are so many reasons grant properties were so hard to deal with. + Before we moved in, we arranged to move in at 9am. The day before we were told it would be 4pm. We were staying at an airbnb which we had to leave at 10am. + The place was filthy when we moved in. Thick layer of dirt over skirting boards and dust everywhere. + Old sock in a bedroom + Took 2 weeks for them to fix the oven + My flatmate had a broken wardrobe for 3 months, when it first happened she was informed that they would need to order a part, then she was ignored by them. When we handed in our notice, this was fixed immediately. The contractor had never seen the wardrobe before. He did not need to order any parts. + We had a leak in the bathroom for the entire time we were there. They refused to fix it. + The walls had hundreds of black marks over them. We were told they would get painted in the new year. When the new year came it transpired they had no intention of asking the landlord about this. So they lied to us in the beginning about asking the landlord. + The sofas had dusty black covers with holes in on them. + The sofas under the covers were covered in brown stains + Broken desk + Broken blinds in bedrooms, took 3 months to fix. When the new blinds were installed, we couldn't open the windows. + When we moved out we left it cleaner than we found it. They still had the audacity to ask us for cleaning fees. We disputed this and obviously won + They said we had left items in the property. Everything left in the property was there when we moved in. These are just a few of the issues we had. The communication was horrendous. We wouldn't get a response from our emails for days, if at all. The internal communication was atrocious as well. A couple of people left and then our issues would be at square one again. I have never dealt with such an incompetent estate agents.

Iysha · 12 June 2020

★★★★★ 5/5

Google

It's my first time moving into a flat and they couldn't have been more helpful! Any and all of my queries were answered either that same day or the next working day, and they always responded politely, even when I was asking them multiple questions and just double checking things. Very impressed!

Alexandra · 13 June 2018

★★★★★ 1/5

Google

Absolute nightmare of a letting agency! After heavy rain we had a wet patch on the living room wall wich no one did anything about (even though we got in contact with them multiple times). It stayed there for SEVEN MONTHS and got super mouldy in that time. Eventually moved out of the flat - I hope they fixed the issue and didn’t just paint over it! UNDER ALL COSTS STAY AWAY FROM THIS AGENCY!

Paula · 12 June 2021