Sandstone UK Property Management Solutions Ltd reviews

★★★★★ 1/5

Google

I currently live in a house of four girls(!!!) with only one toilet which hasn’t been flushing properly for five days now. This happened a couple of weeks ago and they left us for three days with a toilet that wouldn’t flush without blocking up before they sent someone. We’ve reported it and called numerous people and they still have not sent anyone out to help us even though we were told someone would be with us four days ago. It’s not very fair when we pay the amount we do to live there and we are having to go elsewhere during the day just so we have a toilet that actually works instead of using ours incase it blocks too much.

Terri-Mae · 14 November 2023

★★★★★ 1/5

Google

Absolutly awful experience, left four students in a mold infested flat and refused to decrease rent regardless of the inexplicable living conditions. A shameful company and one I would never ever recommend. We were constantly ignored or told that it was our responsibility to sort the mold amongst other countless issues that were disregarded. We could never get incontact with someone as we were always told they were on anual leave.The only sollution has been to move out of the current flat and rent with southside which have already been so much more helpful. I would strongly advise AGAINST renting through sandstone and I will make sure that message is spread.

Francesca · 14 November 2023

★★★★★ 1/5

Google

AVOID SANDSTONE/GRANT AT ALL COSTS. What George said was correct absolutely terrible response from the guys that work there and the whole company. they are either away on “annual leave” or don’t respond my experience has been the same. Maintenance repairs and other serious incidents are never really logged they only really contact you when it’s about the money. And expect you to sort things out between the other tenants. Rachel is slightly helpful but same issue automated telephone line doesn’t connect you to anything and you have to email random people to ensure your issue is resolved. They don’t care about you or your well-being and the rent is overpriced find somewhere better on Spareroom or something else. Furthermore if you’d like to replace yourself they may tell you it’s not part of your agreement and spaces are full that month so you can’t do it. Your best bet is spareroom or airbnb etc

Hamzah · 12 June 2022

★★★★★ 4/5

Google

We've been with Grant Property for nearly a year and we'd definitely recommend them. The staff (especially Kim and Ben) have all been lovely and really helpful. They're always quick to respond to emails if we have any problems with the flat and they do their best to get it sorted as soon as possible. We'd happily use them again in the future!

Catherine · 13 June 2017

★★★★★ 1/5

Google

Our student kids x4 should have moved into a property this week which we rented through Sandstone. As parents we visited the property in Filton Bristol and were absolutely horrified as to what we found. An absolute dump of a house, damp, mould, in poor condition and we are refusing to let our kids move in because the property is unfit for habitation. Although the lease has started and we have stated our kids are not moving in we are still waiting for a response from Sandstone. We can not get any response at all and have no intentions of letting our kids move into such a filthy property. Now speaking to Trading Standards about the way forward but be nice if someone from Sandstone would talk to the four parents. What an horrific experience this is.Shameful.

Jaz · 17 April 2025

★★★★★ 1/5

Google

Where’s my sons hmo license ?? ,Salford council are interested . your companies house on Peter grant is interesting reading to say least , 11 appts! , liquidation , resignations , charges inc high street banks , you can change your company files , names but it lingers , you can challenge poor unexpecting students ( shame on you all ), but you can’t avoid councils and parents whom have knowledge , I will not rest until my son is complete !, please don’t bother with a response to email someone , as I’m past that, you had your chance, ali ! , you can change company names/ directors all you like but at some point it’ll catch up , if dirty is game … touché !

Lisa · 15 October 2023

★★★★★ 1/5

Google

The WORST company I have ever experienced! BEWARE PEOPLE! They do not know how to communicate at all and completely ignore their tenants. When we moved in we had no gas or electricity for a month and still had to pay rent. They don’t respond to any calls or emails and don’t even expect your deposit back as they pretend you don’t exist. After being ignored for over 3 months we have managed to get our full deposit back through TDS directly as you stand no chance through sandstone. AVOID

Christina · 15 October 2023

★★★★★ 1/5

Google

Honestly the worst ever company ever I literally meant that with my whole heart and soul. Didn’t answer a single call during our tenancy then charged us over £1500 after for things such as “stains on the basement floor” just for context - this was the basement that had overflowed during the rain period and had mould growing down there which gave us chest infections. I will honestly save all of you and say DO NOT use this company . “Ali” the property manager and the rest of his team are honestly bad people . Very bad company if not the worst I’ve ever come across

Comfy · 15 October 2023

★★★★★ 1/5

Google

I have been trying to contact sandstone property ppl but there is literally no response when it was time to book the house they were behind me and now when it’s time to return the deposit they are not even responding to the emails. Please don’t book house with these agents you will be trapped and they will put u in joint contract even after finding ppl by themselves and then tell the other tenants to pay for the person who left. Pleas Don’t fall under their scam . I didn’t check their reviews and got fooled .

Anashwara · 15 October 2023

★★★★★ 1/5

Google

Worst letting agencies I have ever had to deal with. We have had many inquiries as Uni students, that were hardly ever answered and if so they were answered months and months after. Now we have left and have waited over a month for a response about when we will be receiving our deposit back. After emailing and messaging multiple people still no response. No one response and no one gets back to you. Would not recommend to my worst enemy. Wish I could give no stars but…

Madeleine · 15 October 2023

★★★★★ 1/5

Google

Do not rent, they are money grabbers!!!!!! Poor poor service!!!!!! I am writing to express my deep dissatisfaction with the services I have received from your company. My experience has been far from satisfactory, and I feel compelled to share my concerns. First and foremost, the only time I seemed to hear from your company was when it was time to collect payments. This lack of proactive communication was quite frustrating. It left me with the impression that your company was solely interested in financial transactions and not in providing a quality service. Furthermore, I encountered a significant issue when I requested a repair for the property's boiler. Your technicians were unable to fix it properly and wanted to charge me £100 for nothing. This kind of behavior is not only unprofessional but also unethical. It left me feeling taken advantage of as a customer. Additionally, your customer service has been subpar. There have been instances where I called and sent emails seeking assistance, but I received no response whatsoever. This lack of responsiveness is highly disappointing and reflects poorly on your company's commitment to customer satisfaction. my experience with your company has been disappointing, and I believe improvements are necessary in several areas, including communication, professionalism, and customer service. I hope that you take this feedback seriously and work towards providing a better experience for your customers in the future. Last but not least, after several months I still have not received my deposit!!!!!

Mona · 15 October 2023

★★★★★ 1/5

Google

Since moving into our Nottingham property 3 weeks ago we have heard absolutely nothing from our landlord/sandstone or grant property and they have been absolutely awful. We have tried numerous times to contact them and raise serious issues we have experienced with our property (unsafe fencing outside, stains, damp, completely broken dishwasher and tap and faulty kitchen floor with gaps allowing slugs in) yet have been repeatedly ignored. We arranged with sandstone for someone to fix these issues yesterday but no one turned up. If it was possible I would give them 0 stars.

Megan · 15 October 2023

★★★★★ 2/5

Google

Initial impression of Sandstone was fairly negative, with fairly poor communication which resulted in us not being able to move in until a few days after we had started paying. Hopefully for future renters their front end staff has improved and are easier to get ahold and actually reply. Initially our property manager was fairly unresponsive, got given 1 key for a 5 room house and didn't respond to messages or calls if we had issues. However ever since Ellie become our property manager she has been good, responsive and constantly chasing things up to get works done and checking to make sure stuff has been resolved fully. Hopefully some of the other staff can put as much effort in as Ellie moving forward

Matthew · 15 October 2023

★★★★★ 5/5

Google

Absolutely fantastic service; it's me and my friend brontes first time renting this way and Joshua Brooks has been super helpful, I would definitely recommend going with grants, really kind and helpful customer service from anyone who's been in contact with me, including Josh. Whats really good also is how quick everyone is at emailing back. Many thanks grants!

Jade · 13 June 2019

★★★★★ 1/5

Google

Absolutely poor communication. Upon arrival first surprise was that the flat was completely different from the pictures. Then the next day an alarm went off and I could not get hold of anyone and then when I finally got hold of a Sandstone worker they gave me multiple pin codes for the alarm that were not working.. After paying a huge deposit of 1400 pounds and cleaning the property upon check out when moving out. We received back Only 550 pounds with reports absolutely inflating any damage and not even stating costs of the damages + wrong numbers of bedrooms. On top of that the communication through email was so poor, we sent multiple emails without answers or with irrelevant info not answering what we asked for, like an automated email reply I guess. So we moved to safe deposits for the solution which has been alright. Our experience with sandstone/grantproperty has been so dissapointing. Super overprized cheaply done properties - we got deducted money from our deposit because of a wall paper that has not been done/glued properly which is ridiculous. Poor communication, poor service and overpriced properties + taking advantage of your deposit, basically once you pay dont even expect it back. It has been almost a year since we moved out and because of all the dealings with Safe deposits we are just now about to receive it. Very happy not to be living with them anymore.

Natalie · 15 September 2023

★★★★★ 3/5

Google

I’m a tenant for Sandstone, Nottingham and I must say the customer service is extremely poor. My flat mate and I have been calling the office for close to a week now and there’s been not a single answer, our contact person too has not picked any of our calls or even responded to our messages. We can’t find our meter key and are trying to get one person to give us some sort of information relating to this and after almost a week, nothing, no call backs after voicemails and I must say this is really bad.

Joana · 15 September 2023

★★★★★ 5/5

Google

Excellent service from start to finish. We asked for a really quick turnaround from the viewing to getting the keys and both Gonca and Lorraine were great! Very helpful and responsive. Would highly recommend.

CJ · 17 July 2023

★★★★★ 5/5

Google

Would like to say a massive thank you to Grant property for helping me and my 3 flat mates have a fantastic second year at university. Nothing was too much for our property manager as they dealt with any situation given in a professional yet efficient manner. Would highly recommend as we will be renewing our lease for another 12 months.

James · 13 June 2017

★★★★★ 5/5

Google

Julie and Ellen were absolutely fantastic with helping us to get set up with our flat. Any questions we had they answered them. I would definitely recommend Sandstone to anyone looking to rent a flat.

Aoife · 12 June 2023

★★★★★ 1/5

Google

Bad experience every Their communication and management is not clear Some booked for Virtual View and confirmed everything. And all on sudden they said the property has gone. How does it work? If you give appointments to view people then you should let view first all, otherwise why you giving appointment for viewing. Just said “they found suitable tannent” means without knowing others how you know, others not suitable. My question is “if you give appointments to others, you should wait until visit, then you choose someone” Poor management

Emtiyaz · 16 August 2023

★★★★★ 1/5

Google

AVOID IF AT ALL POSSIBLE. Absolutely shocking organisation. They manage a property shared with mine and others in the stairwell. The owner has been due an outstanding bill for communal repairs since early 2023. Sandstone contacted us to inform us this would be paid on June 20th after we managed to get in touch with them. This didn’t materialise, they then said end of the month, this also never happened. Then they said they’d follow it up with finance, no money was transferred and no follow up emails. I contacted the agent via email, no response, i then contacted both agents listed on the previous negative google reviews for follow ups, no response from any of them. Meanwhile myself and the other owners are out of pocket having paid the sandstone properties shares up front for works essential to the buildings structural stability (repairs to roof which was leaking a significant amount of water, amongst other works). Sandstone are unprofessional and cannot be taken at their word and will avoid contact as much as is possible. Not to be trusted. If sandstone actually intend to respond to this please explain why we have been given dates for payment twice both of which have been untrue, and also why so many staff members have avoided responding to emails about a sum of money, leaving other residents and owners out of pocket that is significantly overdue.

Roseneath · 16 August 2023

★★★★★ 5/5

Google

I would totally recommend Grant Property. Ben, our property manager, is very professional and was always there for us to deal with any issues that arose (from maintenance matters, to issues with our contract). The deposit was returned to us in full, which is always a major point and we would happily rent from Grant Property in the future.

Kyriakos · 13 June 2018

★★★★★ 2/5

Google

It has been almost 2 months since my contract ended and I haven't been paid my deposit back or had a reply from anyone whenever I try and contact them, even with an open Tenancy Deposit Scheme dispute. Update: After reaching out to the regional manager my deposit was switfly returned to me. Unfortunate that I had to jump through so many hoops but they have righted the problem.

Thomas · 12 April 2024

★★★★★ 5/5

Google

Having applied to view a property that just went off the market, Lorraine decided that she would still have a meeting with us and find us a flat, no matter what. After finding one that suited our needs, her and Gonca helped us secured the flat smoothly and successfully. The whole process was very well done and smooth, and I know that we are all grateful to Lorraine and Gonca for helping it be this way. Thank you for everything!

Caitlin · 17 July 2023