Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow

★★★★★ 1/5

Google

Complete joke of a company - both of renters AND landlords. Rented with them for less than a year, where we end up filling a complaint with the Scottish Tribunal for their unfair deposit practices (requiring additional deposits - google Martin Asenov Ivayla Ivanova Scottish Tribunal). Hopefully this serves as a good reference for any current tenant, that was also made to pay an additional deposit (or "advance rent" as former Grant Property, now Sandstone tries to call it) - you can file your own complaint and reference our case as a precedent.

Martin · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

I wish I could give 0 stars. We moved into our flat at the end of August and immediately had problems. For starters, the oven has never worked, we arrived to two chairs with only two legs, and various other cosmetic problems. Two months on, and all of our chairs are completely broken, the oven STILL has not been fixed despite putting in repair requests, and our boiler has been broken for the whole of October, meaning we have been without hot water and heating for over a month. We have tried again and again and again to get in touch with the office to sort it out and each time there is an excuse or "it will get sorted in a few days", only for there to be some mysterious reason why it can't be done yet. STAY AWAY FROM THIS COMPANY. We have decided after 2 months to terminate our contract, so if you see 59 MONTROSE TERRACE listed in the next month, AVOID AT ALL COSTS (which is what Grant/Sandstone does regarding any repairs).NegativeResponsiveness, Quality, Professionalism, Value

Richard · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Grant have an email on the lease that doesn't exist. No one answers their emails and you cannot get through on the phone unless you say you are interested in viewing a property! We reported our hob not working and it took them 3 weeks to respond. It took us 7 weeks of constant phone calls for them to process our deposit return and they will charge a cleaning fee no matter how clean you leave the property. Do not rent from Grant property!NegativeResponsiveness, Quality, Professionalism

Lyndsay · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

We have moved in & the freezer has frozen all the food which we’ve spent £40 + on. I’m contacted the company, no one answers, Rachel’s tell me it’s nothing to do with her, JAMES is on annual leave, the emergency ‘contact’ doesn’t reply to you with 5 working days!. We only want a fridge to store food as we are nurses. However it seems no I don’t cares to fix the issue or even ask if we are okay WITH NO FOOD. We have no lock on the back door that leads to an alley way which we asked for and the room which is street level, we were promised net curtains which weren’t delivered, the house is EXTREMELY over priced for what it is, personally there are better companies out there to rent from.NegativeQuality

Hannah · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Grant property are absolutely horrendous . They don’t care about any of your problems and never reply at all. They are the absolute worse company ever and don’t fix anything would never ever recommend them to anyone at all. I saw a review saying that Rachel says it’s nothing to do with her and that James never does anything and it’s absolutely bang on !! She couldn’t care less and shows attitude when we complain to her . I’ve emailed several people in this company and they’re all lazy. If the problem isn’t fixed soon Il get my own contractors and deduct the money from the rentNegativeResponsiveness, Quality, Professionalism, Value

Muhammed · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

AVOID LIKE THE PLAGUE - the company lacks any meaningful communication, makes promises which they do not keep, and preys on students who need housing. We were promised a fully refurbished flat with new furniture, carpets, etc. we had this in writing. The flat we moved into had shoddily repainted walls and carpets put in, but none of the furniture has been replaced despite us sending requests time and again, always either ignored or dismissed. It has been 5 months now. The furniture we have is falling apart. We have no direct line of communication with a landlord, only a hellscape of automated emails, no-reply messaging, and forms to fill in whenever we require anything.NegativeResponsiveness

Joanna · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

0 stars from me! Horrific experience with Grant/Sandstone. Flat was uninhabitable when I moved in and very little help from the agents to get anything sorted. Tried to keep me from getting my full deposit back including paying to fix issues which they had listed on inventory report moving in. Luckily I know my rights but younger students or international students may not! Avoid.NegativeResponsiveness, Quality, Professionalism

Claire · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Shocking at dealing with noisy tenants and following up on communal repairs needed to flats. They have stopped even responding to emails from other owners/agents despite serious ongoing security and maintenance issues and won't share owner details as required so the maintenance can get done and their share paid. Just happy to collect their money without doing half of their job.

Ruth · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Absolutely horrendous to deal with. Always have been, clearly always will. Grant *cough* sorry, 'Sandstone' (yet another rebrand attempt to try and shed their horrific reputation in Edinburgh) do not reply to emails unless they're fobbing you off, habitually gaslight both tenants and neighbors instead of fixing things, only act (if at all) after months of weekly chasers and escalations and threats. Slamming doors waking neighbors up all night and never fixed. They never pay for communal repairs. The council really should intervene but they're clearly chummy cause Grant get to act however they please and escalating does little. Have even contacted the local councillor. Every person in Edinburgh we've ever known who has ever rented from or been in a block with a Grant flat have complained. Tenants, STAY AWAY. Property owners, AVOID. Manage your own properties or at the very least find a responsible agency. This is people's lives and wellbeing at stake here.

Elina · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

As students, we felt grant/sandstone completely took advantage of us. We moved into a flat full of mould, broken chairs and dirty walls. We had to contact the company several times to fix the mould issue and in the end had to threaten legal consequences to get them to listen. The rent was extortionate for the size and quality of the property. They also refused to give us a full deposit back because the flat needed "cleaning" and due to marks on the walls that were already there when we moved in. We also left the flat cleaner than when we moved in. All in all, I would advise anyone, especially students, to avoid this profit focused company and look for a property management company that cares about its tenants.NegativeResponsiveness

Mollie · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

AVOID SANDSTONE/GRANT AT ALL COSTS. What George said was correct absolutely terrible response from the guys that work there and the whole company. they are either away on “annual leave” or don’t respond my experience has been the same. Maintenance repairs and other serious incidents are never really logged they only really contact you when it’s about the money. And expect you to sort things out between the other tenants. Rachel is slightly helpful but same issue automated telephone line doesn’t connect you to anything and you have to email random people to ensure your issue is resolved. They don’t care about you or your well-being and the rent is overpriced find somewhere better on Spareroom or something else. Furthermore if you’d like to replace yourself they may tell you it’s not part of your agreement and spaces are full that month so you can’t do it. Your best bet is spareroom or airbnb etc

Hamzah · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

I've had a rather terrible experience with Grant Property, now Sandstone. They do not pay their share for communal repairs, do not fix slamming doors in their property, do not address issues with rude tenants and have been rather rude in emails when I have asked them to contribute towards essential maintenance which I am coordinating. I have asked for contact details for an agent managing one of their properties numerous times and get no response. I wish someone else was managing the properties in the stairwell who had a sense of responsibility.NegativeResponsiveness, Quality, Professionalism, Value

Cameron · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

If you are a student (or anyone for that matter) avoid this company at all costs. Never have I had the displeasure of dealing with such an incompetent housing agency. Only 1 person, Rachel, has been helpful the whole time I've been living in this property. Everyone else has done borderline nothing since moving. The only way things have been done is after me trying to contact them for days on end. Communication is extremely poor. Unless it comes to money. How scummy. The minute it comes down to payments they will make contact instantly, even though I always pay my rent on time. I lived in this place out of a suitcase for 4 months because they flat-out didn't want to do anything about the mould that was in my bedroom. The pillows on the sofa were also mouldy, the house was disgusting moving in. It took the combined effort of 3 people to clean this place to a habitable level. Even though I was told that cleaners had come to the property before we moved in. A completely blatant lie. Or very poor cleaners. Furthermore, the were gunky, rusty old over trays above the washing machine. Absolutely disgusting. The back, outdoors area of the house was a tip, the outside drain was clogged, poor ventilation. I could go on for ages. The decided to contact me about an emergency call I made regarding the mould (as it is illegal to have something classified as a biohazard in the property) telling me that I need to pay £62 for the call as it was deemed "non urgent". While that may be fair enough, that phone call was made in November of 2021, and I was contacted in February of 2022. I didn't get this problem sorted until December of 2021. So not only did it take them over 3 months to help me with this issue, they also decide to contact me 3 months after I made the call regarding a ridiculous fee. Sandstone, or Grant Property, you are wholeheartedly pathetic. You take advantage of students such as myself and exploit us in order to make the most out of us. So once more, do not rent from these clowns if you you value your money and sanity.

George · 12 June 2022 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 3/5

Google

Rating only, no written review.

Moeed · 25 October 2021 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 1/5

Google

Rating only, no written review.

June · 25 October 2021 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 1/5

Google

Rating only, no written review.

RAYMOND · 25 October 2021 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 2/5

Google

I have been struggling since days to finalise a property, repeated calls and emails but no response and all the property are getting rented out. Even after trying so hard and spending so much of time, its impossible to book any property with such management. This is my first visit to scotland and the first impression is not good !!NegativeResponsiveness, Professionalism

Swayamsidha · 25 October 2021 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 5/5

Google

I left a two star review that focused on a lack of communication between Grant Property and myself. After this review I received an email, phone call and text message. We spoke shortly and I had all of my problems solved. I'm now more than happy with the service provided. To be clear, my initial complaint came about due to a change in procedure in the Grant Property offices. The lack of communication was due to the change over which is now complete.PositiveResponsiveness

Graeme · 25 October 2021 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 1/5

Google

Do not rent with grant properties!! Due to financial difficulties after losing my job during the pandemic I had to end the tenancy on my student flat. Grant properties are aware of this and this being the reason we ended the tenancy, so they played on my financial difficulties and deliberately waited me out taking forever to reply to emails and not answering the phone when we were trying to settle the deposit dispute. They are scamming and exploiting students into paying for cleaning fees the company would need to pay for anyway due to covid and new tenants moving in. We left the flat in a perfectly clean condition and have photo evidence of this which we sent to Grant along with discrediting the ridiculous damages they were claiming. How companies like this are still allowed to operate is shocking.

Jessica · 25 October 2021 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 1/5

Google

Grant is a fraud star and i am taking this up to the highest level. they feed on people"s innocence and they are cheats but it would definately end here. i came in with my family to dundee and what we met was contrary to what we viewed. A humongious hole in the kitchen ceiling , fridge/freezer not working, oven/gas not working, most of the heater in the apartment faulty, shower heater spraying like a garden sprayer and from day 1, we kept calling, sending mails... no communication,no replies, no emparty... nothing from Grant property and its 25 days. i have decided to take this to the authorites. HORRIBLE,CHEATS,SCAMMERS,RACIAL PROFILIST, THIEVES........ Nobody can understand the truma we have faced this past month.NegativeResponsiveness, Quality, Professionalism, Value

Taiwo · 25 October 2021 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 1/5

Google

Never been treated worse by a company. If I were to list all of the issues iv had with this company while being a tenant it would go in for pages. But to touch on our most recent experiences: Our shower has been broken and leaking water into the flat bellow for a month (despite them promising any repairs to be done within 28 days, so they are breaching their own contract). The plumber stopped responding or giving any updates and Grant made no effort to fix this. We have been unable to contact anyone from grant despite calling our flat manager, who did not return our calls, the main office (as well as going in person but nobody was there despite claiming to be open) and another office in Scotland. To list off a few more issues briefly, the flat had mould and damage when we moved in, which they have not fixed despite us living here for months, they’ve left us with our bathroom floor ripped up and the company that is meant to fix it can’t contact them and they are trying to charge us for damages that where here before we even moved in. Whatever you do, do not rent a property from this company, they have no respect for their tenants and refuse to help with issues they’ve caused themselves The image is the current state of our bathroomNegativeResponsiveness, Quality, Professionalism

Alex · 25 October 2021 · Sandstone UK Property Management Solutions Ltd Dundee

★★★★★ 2/5

Google

Look, very nice refurbished flats, they look like ones ones the pictures. Not enough storage in their flats. I live on Torness Street please know there is a pest issue in my flat, when I told them about the issue regarding the rodents, they asked to call the council, council rodents department was not working due to the COVID so a handy man came and informed me there was a huge hole under my kitchen when Grant did work, didn't close it. The issue didn't stop there the rodents came through other place, they called this Rodents company that wasn't even good, didn't have a website and their google page said they were permanently closed... despite "professionals" having come to my one bedroom flat there is still issues. They look at their pockets a lot, the flats are overpriced and try to save money as much as possible. Will definitely update this in a month when I leave regarding their approach on the deposit.

Mayline · 20 October 2021 · Sandstone UK Property Management Solutions Ltd Glasgow

★★★★★ 5/5

Google

Rating only, no written review.

M · 20 October 2021 · Sandstone UK Property Management Solutions Ltd Glasgow

★★★★★ 1/5

Google

Been left in the dark over 3 months, no one replies, no one follows up repairs, even their feedback service will ignore your pleas for help. Zero customer service, sad because they seemed like a good outfit on first impressions. Revolving door of staff appears to be the main issue, no accountability or handovers being done. Hopefully they can redeem themselves but I don't see it, especially when you look at their allagents reviews.

Gary · 20 October 2021 · Sandstone UK Property Management Solutions Ltd Glasgow