Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow

★★★★★ 5/5

Google

The team at Sandstone, Lorna Lawrie in particular, have been helping to resolve a number of small niggles/problems at the flat we rent from them. Lorna was quick to take ownership, get a plan in place to have matter resolved, kept us well informed on the progress and Sandstone were pragmatic and very reasonable on the overall agreement. Thank you Lorna. You have been great !!

Jason · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

AVOID. After my bedroom was flooded with water damage and all my bedding ruined, they didn't repair the damaged ceiling for over 6 months despite mould and repeated emails expressing concern as to whether my room was safe to live in. They also claimed about 100 pounds of our deposit for 2 (two) toaster crumbs on the worktop. Poor communication all-round and almost impossible to get ahold of. Have since also just withdrawn almost 600 pounds in rent money from a friend's bank account without their consent. They don't even live at the property, never signed a tenancy agreement for it, and haven't rented with them since 2021. Sandstone/Grant Property are now "having issues" returning it. Have a bad reputation for a reason. Rent elsewhere.

Nikolai · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

232 Hubert rd Edgbaston. Don’t be fooled by this agency. Terrible service, they took a £100 deposit and delayed applications, kept postponing the move in date and made it so difficult for us to move in. I asked for a refund and they refused even though they had delayed and postponed for over two weeks. I honestly feel like they scammed me and will do it to other people especially students. I payed the deposit on the 31st of October being told on my online viewing that they were moving in everyone realistically got the 4th, what a joke. I spent the whole month without moving in. They didn’t tell us we had a joint lease, they advertised it as if you pay for your room and later on found out the lease is joint and they refuse to move in anyone into the house unless the tenants are enough to fill the rooms even though the bills would all be on the tenants. So many excuses and no progress, they’ll frustrate you enough for you to pull out and make money off of all the deposits.

Tanya · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

My daughter and her flatmates have had nothing but problems with Sandstone/Grant/whatever they’ll be next. Sandstone did not ask for important information until the last minute and then claimed that forms had not been completed properly - they had been. They have been almost impossible to contact by phone; one of the flatmates has had to go into the Stirling office just to speak to someone. All the paperwork etc is complete yet they still say it is not and refuse to hand over the keys. This girl will be homeless 2 days!! This is a terrible company but they are the letting agent for so many student properties in Stirling that it is impossible not to use them. This is the second flat the girls have rented and had problems first time as well. They are genuinely awful. Avoid if at all possible

Peter · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I am currently having an excellent experience with Sandstone UK Property Management Team, notably with Mr. Craig Lynch. He's been providing me with kind and efficient assistance throughout the process of moving in to the flat. He is also concerned to quickly solve any issues or problems that may arise within the flat. He is very proactive and efficient! During the searching for a flat in Dundee, I had a great support from Ellen Dunne and Hannah Gilmour, of Sandstone UK team. They both were very thoughtful and efficient and clarified all my enquiries during the whole process! I highly recommend them for all those in need of assistance for finding and renting a flat in Dundee/UK.

Gabriela · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Awful, could not have a worst experience. We lived in a property managed by sandstone for one year and it was like being in a constant fight. They would never reply to our emails and try to find any possible way to avoid doing what needed to be done. At the beginning of our tenancy half of the forniture were damaged and we had to ask a lawyer to write an email for us in order to get them replaced, as the letting agency would ignore all our requests. This sort of behavior kept going for the entire year, until we checked out and, of course, they also charged us several hundreds of pounds for "cleaning fees". We sent several emails to try get an explanation and never even heard back. Simply terrible and unprofessional. Their prices are also among the highest on the market.

Iacopo · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Matthew has been very helpful throughout our time of finding a flat. Matthew kept us up to date with what is required and always ensured that we were up to date with documents etc, making renting our first flat a very easy process!

Olivia · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Absolutely incompetent. Near impossible to contact, moved from person to person. Upon moving out they tried to deduct a charge relating to the previous occupant and a necessary repair callout from my deposit, they claimed they couldn't change the repayment proposal with SafeDepositScotland because, again, people in the office supposedly responsible for that aren't there. Plenty of time to change things but they refused / didn't respond. Unnecessarily had to go through the arbitration process to get my full deposit back, almost 4 months, and there's no penalty for them to put people through that, acting in poor faith. Fortunately I could wait for my full deposit, but I know many people can't and would be forced to take the false proposal forced on them by Sandstone/Grant. Good luck changing names to avoid an awful reputation. Additionally, after I left they raised the rent by over 20%, and the property listing (which goes live often since they can't seem to keep a tenant) continues to contain false information about appliances and utilities/energy (important info in the current economic climate), and uses very aged photos. Please do your best to avoid this company.

E · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Terrible experience! After we submitted all our applications and signed the contract, we were suddenly informed our move in date was delayed by one month! We have paid the deposit and rent for one month. The delay was so terrible that we even didn’t received any official email from the company. We are student and our courses started in the end of September and it’s horrible for this long time delay! They even did not provide an excuse and a sincere apology. Also we tried to contact them in any ways but we failed. No answers at all. So terrible.

Ruoming · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Julie and Ellen were absolutely fantastic with helping us to get set up with our flat. Any questions we had they answered them. I would definitely recommend Sandstone to anyone looking to rent a flat.

Aoife · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Please do not make the same mistake as me and take the negative reviews here very seriously. I made a terrible mistake of committing to a long term lease as I thought I was getting a deal by staying in a “freshly renovated” flat. Issues started from day one, we moved into a flat to soon find out that the gas meter was missing resulting in no heating or hot water. We were advised to boil the kettle for all of our hot water needs as a temporary solution however we did not expect this to last 5 weeks. Shortly after, a severe leakage took place from the flat above also belonging to sandstone. It has now been over 12 weeks and the ceiling and walls of our flat are all covered in cracks, holes and mould as nobody from the agency feels accountable for the damages. There is absolutely zero contact with the staff working at sandstone. Please spare yourself the stress and anxiety, its really not worth it.

Andrzej · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

I rented a house with sandstone and its not bad but its not the best. I wouldve give it 2 star. After we move, the old manager promised me a dining table (never comes), my first 3 months the stove didnt work and after a few months it doesnt work again and the manager ghosted us many times. We cantacted Manni Sohal but she didnt reply most of the times during our complaint. We couldnt cook normally for around 6 months of our stay(out of 1 year). However thanks to Ellie Hamson it was solved 2 days after she finally get the gist of whats happening around our home. I want to give a huge credit fo her and give it 4 stars instead. Big thanks to her. Shes an angel. Bless her.

Diah · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Avoid if you are a student. Incompetent Property Managers - although our tenancy was supposed to start August 8th, we didn’t receive any news about a key collection until 2 weeks after and did not get any refund or apology. Reported issues using the portal and by phone multiple times but instead my number was blocked, now left living in a dark house where the lights don’t work. Clearly don’t think very much of their tenants and are only interested in protecting the landlord.

Jibi · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

Jak has been great as a property manager making our renting experience as smooth as possible. We had a few problems with the flat but he was quick to resolve them with minimal hassle. He has been easy to contact, always willing to help and ensures jobs are carried out correctly. Hopefully this top service continues!

Luc · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 4/5

Google

Sandstone UK have managed my flat in Glasgow since I bought it in 2006. In general I have been pleased with the service I have received though if I had one niggle it would be that my point of contact has changed more times than I can remember! I have been particularly impressed with the help I received recently in selling my property - I cannot fault that process at all.

Jane · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

If I could give them a 0 I would. As a flat filled with students, not only did we have to deal with our workload and managing all our assignments, but we had to deal with not having heat for majority of December, all of January, and still don't have heat in February. No matter how often I contacted them, no one was eager to help which negatively affected my workload and mental health. Grant/sandstone completely took advantage of us and took over a month to fix our boiler, but still the heat does not work. In addition its been almost 10 months of me trying to get my money back from this agency. Avoid at all cost!

Michelle · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I can’t recommend Lauren or the team at Sandstone highly enough. Having been through the end-to-end process of purchasing, management and selling of a small portfolio of properties over the past 6 or so years, I’ve found them to be nothing but proactive and helpful at every stage. I work with a number of management companies across the UK and abroad and Sandstone stand out positively in comparison to most. The level of service and knowledge they offer in an asset-class that’s ever-changing is reassuring, comforting and - most importantly - excellent value in comparison to cost. Big thanks once again to Lauren and everyone and I look forward to our paths crossing again in the future.

Wil · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I have been using Sandstone to manage our property for three years and they consistently deliver a 5 star service. Everyone I have come in to contact with is friendly, helpful, responsive and efficient. We recently had the Sandstone team put in a new kitchen at the property and they did a great job, going above and beyond to ensure we were delighted with the end result. They completed the work in good time, kept me up to date and at a good price. Having spoken with our tenants they are also very happy with the service from Sandstone. They used the portal for any maintenance requests and these have always been dealt with promptly. I would thoroughly recommend Sandstone for all aspects of its property management.

Alison · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

rented a flat in Salford and when we moved in the property was unclean and mouldy. None of the outside area had been looked after with everything overgrown. Was told before we moved in that everything would be sorted but it looked like it had got worse. Unresponsive to any issues throughout the tenancy and when it came to giving us our deposit back it looks like everyone had left the company, no phone lines active and received emails from almost everyone saying they no longer work there anymore. Once we’d managed to get in contact with someone they tried overcharging us for a cleaning fee and in the report tried using photos from another persons tenancy! We got all of our deposit back 4 months later thanks to TDS, thankfully we took a lot of photos of the state of the flat the day we moved in. They’ve changed their name from grant properties to sandstone to avoid their bad reputation, I would never recommend!

Amy · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

my sincere appreciation to all the staff from sandstone that helped in different ways when I was searching for an apartment. Carly and Robyn were very wonderful. They guided me at every stage, they made my virtual viewing a very pleasant experience. They were always very eager to assist, very polite and patience with me. Of a truth, I am grateful!

Okechukwu · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

Matthew Brien and Craig Lyons were very friendly and extremely helpful! They made the whole renting process go smoothly. Despite little inconveniences that we came across, they were very professional and understanding providing solutions to the matter which we are very grateful for!!! Highly recommend them :)

Alejandra · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 5/5

Google

I have found the process of letting a flat as a student in Edinburgh to be a difficult one. Many agencies dismiss applications from students immediately, however, my experience with the Sandstone team has been a brilliant one. Particularly Matthew and Craig, who have communicated with me through the whole process and made the experience as easy as possible. They ensured I have everything I need to move into my flat. Thank you!

Erin · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

Sandstone are a terrible agency from the perspective of neighbouring flats, and I suspect from the owner's perspective too if they actually knew the state of disrepair their flats are in. One of their flats flooded my flat earlier this year half way through a year of truly terrible tenants they had put in place. The only good thing to come of this flood, was that thanks to my ceiling having to be replaced, I finally had proof that that there was essentially zero ash deadening layer (and thus sound proofing) left under their floorboards. See photos. Lilian, who now simply fails to respond to emails, ignores the issue, and says it is normal to be able to hear entire conversations from the flat above. No love, it's not, even in flats built in 1895. Despite the fact the flood was caused by their tenants leaving a tap on, I am left with £350 insurance excess bill as Sandstone's terrible tenants did a runner and refuse to respond (plus 2 months of having all my bedroom furniture in my small living room/office). Again, Sandstone refuse to respond to queries about this (I bet they took it out the tenants' deposit!). Now, I hear dripping noises above my other bedroom ceiling. I inform Sandstone (I have no water pipes in my ceiling). No response. Complete disregard and incompetence. The flat is somehow an HMO, even though the 2 out of 3 bedrooms are below the current minimum size standards. The window frames are rotten and wouldn't surprise me if they fall out. There is a large HOLE in the exterior wall below their window, which if water goes in...guess which flat will get damaged? Do they care? Probably not. I suspect they have not even informed the owners of these issues. I have requested owner contact details, which they are required to provide for common/shared etc. maintenance issues, and they so far refuse/ignore requests. Hopefully the Council are a bit more competent when I and at least one of my other neighbours submit a long list of issues and concerns regards this property and its HMO license.

Ruth · 12 June 2023 · Sandstone UK Property Management Solutions Ltd Edinburgh

★★★★★ 1/5

Google

I booked viewing and no one showed up. Agent phone is switched off, I tried to call to office there is no response. I am very disappointed. Earlier this week the gentleman I spoke on phone regarding the viewing was really friendly so I had good expectation from this company.

Natalia · 26 May 2023 · Sandstone UK Property Management Solutions Ltd Dundee