Trusted Agent profile
★★★★★
747 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 747 reviews on two platforms, rated 3.4 out of 5 overall.
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Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGonca and Ellen were really lovely and very helpful throughout the whole process!!
Hi Faith, Thank you for taking the time to leave us a review, and we are thrilled you have had a positive experience with us! Your compliments have been passed on to Gonca and Ellen. Thanks again!
5/5
GoogleTop service from Nadine and Jonny at Sandstone. Whole process is enabled digitally end to end. Would recommend to others.
Hi Cormac, thanks so much for taking the time to leave us a positive review. We are so pleased to hear of your experience with us, especially with Jonny and Nadine, and we will make sure this is passed onto them! We strive to deliver top service to all our clients and tenants, and hope we can continue to serve you with this top level of service throughout your investment journey, for years to come.
5/5
GoogleExcellent; very happy with our portfolio performance and the service received from Nadine and Sandstone. Thank you,
Hi Bruce, thanks so much for taking to the time to leave us a positive review! It's great to hear of your experience with us and we will make sure this gets passed onto Nadine who will be recognised for all her efforts! We hope you'll continue to have a great experience with us throughout your investment journey.
4/5
GoogleThey were very nice friendly and efficient and answered our questions directly and properly would definitely recommend them
Hi Rishabh, Thanks so much for taking the time to leave us this great review! We are so pleased to hear of your positive experience with us, and that you will recommend us in future. Thanks again!
5/5
Googlegonca was very helpful and made sure she answered everything we needed to know and updated it us on the process consistently😊 …
Hi Saoirse, Thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK, and have passed on your compliments to Gonca! We look forward to continuing to serve you in the months and years to come! Thanks again
1/5
GoogleAgreed for viewing a property today, but got text that it has been taken. Being Offered another viewing instead but no one was there even I wait for more than 30mnts. Very disappointing 😞 …
Hi Aun, Thank you for taking the time to leave us a review. We can ensure you that this is not the experience we wish to leave our tenants with. I have passed your message on to our Lettings team for them to investigate further. Best, Sandstone UK
4/5
GoogleSome issue with my daughters student let in Nottingham dealt with professionally and quickly with good communication. Many thanks.
1/5
GoogleThey are the worst in market, it’s been over 2 months our roof is leaking and still no response from their side. They just care about rent nothing else.
Hi Dhruv, Thank you for bringing this issue to my attention. Please can you email me at hannah.gilmour@sandstoneuk.com outlining your address and I will be sure to pass this onto the relevant teams. Kind regards, Sandstone UK
5/5
GoogleSandstone UK were very helpful and straightforward in helping me to recently purchase a flat. Would recommend.
5/5
GoogleVery lovely experience with sandstone property. Lesley helps us a lot by replying emails quickly and offering proper advice. Thank you.
Hi Leah, Many thanks for taking the time to leave a review for Lesley! We hope you continue to have a lovely experience with us and any issues Lesley will continue to promptly resolve them for you. Kind regards, Sandstone UK
1/5
GoogleA factory of exploitation, serving property owners and those with access to capital to bleed students and young professionals alike. Join Scotland’s tenant union (Living Rent) and resist their exploitation.
Hi Ali, We are extremely disappointed to hear this review. Please can you email me with a note of you address on hannah.gilmour@sandstoneuk.com. I will then be happy to look into any concerns you have had during your time with us and investigate this further. Kind regards, Sandstone UK
1/5
GoogleThey take a long time to reply to emails and their office number is just a machine. It's been a week since our agreed move in date and I still haven't got my keys.
Hi there, I'm sorry to hear about your experience and situation. I am unable to locate you on the system, please can you email me so that I can look into this for you. My email is hannah.gilmour@sandstoneuk.com Kind regards, Sandstone UK
5/5
GoogleRobbie, max and all the team were really helpful sorting a flat in Edinburgh, top team!
Hi Simon, Thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK. I have passed on your compliments to Robbie, Max and the Lettings Team! We look forward to continuing to serve you in the months and years to come!
5/5
GoogleHad the pleasure of being in touch with Julie whilst securing a property. Lovely lady and always had quick answers to questions. Thanks again :)
Hi Mia, Thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK, and have passed on your compliments to Julie. We look forward to continuing to serve you in the months and years to come! Thanks again!
5/5
GoogleLove working with the Sandstone team - super professional, always available to help and helped us immensly in our investments. Could not recommend Sandstone and Nadine highly enough!
Hi Yair, thanks so much for taking the time to leave us a positive review. We are so grateful to hear of your experience, especially with Nadine who we will make sure this review is passed onto. We hope you'll continue to love working with us for years to come!
5/5
GoogleThe members of staff assigned to us were friendly, responsive and understanding, even when there were delays on our end that caused deadlines to be missed. Very much appreciated!
Hi Molly, Thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK. We look forward to continuing to serve you in the months and years to come!
1/5
GoogleAVOID THIS COMPANY AT ALL COSTS!!!! We have had countless issues with our flat since move in, and have had to fight to have them addressed. It is the middle of winter and our heat has been out for over a week. Do NOT use them!!!
1/5
GoogleI have a property that’s being renovated and then will be rented - I have tried to contact sandstone by phone, e mail and web form for over a week but never had any response! Doesn’t bode well for any post sales response.
Hi Susan, Thank you for bringing this to our attention. Please can you email me at hannah.gilmour@sandstoneuk.com and hopefully have your issue resolved as soon as possible. Kind regards, Sandstone UK
5/5
GoogleMatthew and Lorraine were extremely helpful and patient. Made the process simple for a first time renter
5/5
GoogleAnna, Helena and the rest of the team have be fantastic, great communication and incredibly useful throughout. Thoroughly recommend Sandstone if you are looking at investing in property.
Hi there, thanks so much for taking the time to leave us a positive review. We are so pleased to hear of your experience with Sandstone, especially with Anna and Helena. We hope you'll continue to have a great experience with us throughout your investment journey.
5/5
GoogleI have got tremendous support from Jonny all the way long. I really appreciated his dedication, tactical and timely support to close my deal. It has been pleasant to work with Jonny. Thanks 😊 …
Hi Emily, Thank you so much for taking the time to leave a great review for Jonny. This will be sure to be passed onto him and we are so glad to hear you are enjoying our VIP service. Kind regards, Sandstone UK
5/5
GoogleFew issues upon arrival at the flat, but everything was quickly sorted out for us. Lorraine in particular was a star in this process, very attentive and eager to help us.
Hi Matthew, thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK, and will make sure the praise is passed onto Lorraine! We look forward to continuing to serve you in the months and years to come!
4/5
GoogleDespite some initial teething problems and ongoing issues within this rental it was eventually resolved by Hannah Gilmore who worked very hard to help us arrive at a happy conclusion. Thank you Hannah.
Hi Aysha, Thank you so much for this amended review. I am really glad we were able to resolve this and apologies again for the initial issues. Kind regards, Sandstone UK
5/5
GoogleThe Sandstone team, specifically Matthew Brien and Craig Lyons, provide an exceptional service. The process of securing the place was smooth and without stress.
Hi Callum, Thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK. We look forward to continuing to serve you in the months and years to come! I have passed on your compliments to Matthew and Craig!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
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