Trusted Agent profile
★★★★★
747 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 747 reviews on two platforms, rated 3.4 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat services from Lorraine and Julie I’m getting a flat secured and helping with the application and moving in process! A credit to their jobs:)
Hi Conor, Thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK, and have passed on your compliments to Lorraine and Julie! We look forward to continuing to support you throughout your time with us!
5/5
GoogleI have found Sandstone a very professional, reliable, aspirational and forward thinking company to be associated with. They have advised and enabled me to invest in property in a proficient manner and I will continue to do so through their specialist guidance My personal contact, Nadine Robb, has always acted in a pleasant,considerate and adept business like fashion such that all transactions are accomplished on budget, on time and, most importantly, as advertised.
Hi Paul, thank you so much for taking the time to leave us a positive review. We are so pleased to hear your comments about the company and will make sure this gets passed onto Nadine for all her efforts! We hope you'll continue to have a great experience with us throughout your investment journey.
5/5
GoogleScarlett from Sandstone UK Property Management was an absolute pleasure to work with. She was very helpful and professional. Highly recommend!
Hi Megan, Thanks so much for the excellent star rating and for recommending us! This is the service we work hard to deliver to all our clients. Your compliments will be passed onto Scarlett. Thanks so much again!
1/5
GoogleFalse photos: the house/apartment will never be as it is shown!!!! I rented an apartment last semester with other two girls: mold, rats, broken and precarious windows, and wasps. If you love animals and insects you can rent an apartment by Sandstone UK Property! Furthermore, no help or empathy was ever provided by the agency staff, and that matters a lot when it comes to being foreigners.
Hi Silvia, thank you for taking the time to leave us a review. We can ensure you that this is not the experience we wish to leave our tenants with, nor do we wish for you to have such issues with your accommodation. Please can you email me at hannah.gilmour@sandstoneuk.com and I can look into this for you. We hope to hear from you soon.
1/5
GoogleAvoid it, Sandstone charges us for 200 pounds when we moved out, we just lived there fore 7 months. 100 pounds for cleaning which we have cleaned it completely before we moved out. No move-in document nor move-out document provided and they blamed you for ripping the cushion which is inverted (upside down) from the sofa and charged us for 100 pounds. AVOID SANDSTONE/GRANT, they are not communicative, no-reply and attitude is bad.
Hi Howard, thank you for taking the time to leave us a review. We can ensure you that this is not the level of service we strive to achieve and we are keen to resolve this with you and leave you with a better experience. Please can you email me at hannah.gilmour@sandstoneuk.com so that I can try and resolve this for you. We hope to hear from you soon!
5/5
GoogleAnna and Nadine have delivered outstanding service in helping us set up a property portfolio. They have an excellent market knowledge and are very proactive in managing the entire process from buying and financing through to letting and management.
Hi Stephen, thanks so much for taking the time to leave us a positive review. We are so pleased to hear of your experience, especially with Anna and Nadine. We hope your positive experience with Sandstone will continue throughout your investment journey and we strive to deliver 'outstanding service' to all clients and tenants.
5/5
GoogleGreat experience working with Helena, Scarlett and Jonny to secure another property. They handled most of the administrative process on my behalf providing advice and guidance along the way. All in all, a painless experience in comparison to what it would have been doing it by myself. Highly recommend utilising Sandstone’s VIP service.
Hi Mark, Thank you so much for taking the time to leave us a positive review! It is greatly appreciate and we will make sure your comments are relayed to our VIP team. We hope you continue to utilise our services and have a great experience. Kind regards, Sandstone UK
5/5
GoogleSandatone has been great with finding and helping with the moving process. Especially Gonca Kavsara and Ellen Dunne, they have been brilliant with helping and very friendly with any questions and support we have needed! Thank you very much.
Hi Jessica, Thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK. We look forward to continuing to serve you in the months and years to come!
1/5
GoogleThey are total FRAUDS. They took holding fees and deposit from us and promised a refund incase we cannot go agead with the property before signing any agreement. Now, they donot pick our calls or replu to any emails. They Havent refunded a single penny or given any update to us, its been over a month now. Exploitation at its best at the hands of sandstone UK
Hi Surbhi, thank you for taking the time to leave us a review. I am sorry to hear of your issue regarding your refund. Please can you email me at hannah.gilmour@sandstoneuk.com with a note of the property address and I would love to get this resolved for you.
1/5
GoogleHad one of their managed flats leak water into mine on 3 separate occasions but they refuse to repaint my ceilings that their leaks damaged! Now they appear to have shut down their Facebook page too after I left comments stating this?
Hi Damien, Thank you for getting in touch via google. As we are already in communication via email, we will continue to do so through that channel. As mentioned, we have provided our insurance details and you are welcome to contact them directly to discuss. To confirm, our social media pages remain live and haven’t been shut down. Thanks.
1/5
GoogleImpossible to get hold of until they want to take your money. We had a nice property but was terribly managed. Not landlord that is contactable, repairs doable but a massive faf.
Good morning, Thank you for taking the time to leave us a review. We are so disappointed to see this feedback, and that your experience with us has not been the high level of service we seek to achieve. I would love to investigate this further; can you please email me at stephanie.barrie@sandstoneuk.com so that this can be investigated for you? Apologies and thanks
5/5
GoogleJulie helped me get our flat and was very quick to respond and nice. Made the whole process as the first time renting a flat easy.
Hi Emily, Thanks so much for your positive feedback. We are thrilled you rate your Sandstone experience so highly and have passed on your compliments to Julie. Thanks again!
5/5
GoogleA truly positive experience with Sandstone. They took care of everything for me, and provided a full 360 service when it came to finding the right property, investing and all of the necessary legalities that come with it. I would highly recommended Sandstone to any prospective investor. Special thanks to Nadine who made sure I was well-informed and perfectly guided / taken care of, along every step of the way!
Hi Tom, thanks so much for taking to the time to leave us this great review! We are so pleased to hear of your positive experience with us and we will make sure this gets passed onto Nadine who will be recognised for all her efforts! We hope you'll continue to have a great experience with us throughout your investment journey.
1/5
GoogleFirstly, I would give this 0 stars if I could. Avoid at all costs. Super helpful when you want to get a property but not so much when you can't go through with one. WHEN A PERSON PAYS MONEY TO TAKE SOMETHING OFF THE MARKET AND THEN DOES NOT END UP RENTING THE FLAT, THEY ARE ENTITLED TO ALL OF IT BACK BECAUSE IN SCOTLAND, IT'S ILLEGAL TO KEEP THIS. 5th May - I had an online viewing with Lorraine about a flat in Glasgow. I paid £200 to secure the flat and take it off the market. Totally happy doing this and I knew it would be taken off the first rent as it's illegal in Scotland to take fees like this unless it contributes to rent or deposit somehow. 16th May - The person I was going to be sharing with sent and email to Amie Philips, the property manager, saying that we could not go through with the flat due to some problem my flatmate had, but we did ask her before hand what would happen with the money and on 12th May, Amie stated that all fund would be refunded. 27th May - The property is back on the market and we still haven't been refunded. Nor have we been contacted by any member of the accounts team about a refund. 1st June - I contact Lorraine again and ask about this, and she said she would look into it. I gave my bank details to get the money sent over - I really thought it would happen. 13th June - I call Sandstone Property Management and Stephanie(?) picked up and I told her what my problem was and she said the FC was busy so I would get a call back *within the hour*. No call back. 14th June - I call again just in case they forgot. Stephanie(?) picked up the phone again, and said she would check. I'm on hold, then I get put through to voicemail. So I call again, and again, and again, and each of those times it just rang and kept on ringing. I wait 30 minutes then I called again, and then I pressed 0* and it rang once then went dead. And another 3 times.
HI Kennethe, thank you for taking the time to leave us a review. We are disappointed to hear of your experience with ourselves and can assure you that this is not how we aim to conduct our business, nor the high level of service we seek to achieve. Please can you email me on hannah.gilmour@sandstoneuk.com and I would love to try and resolve your complaint. I hope to hear from you soon.
5/5
GoogleSandstone has a really good team to help every customer right from the first step of day-1 till u get the property. They also help after the property is attained. Matthew Brien was very kind and guided the whole process and patiently cleared all the doubts. Lorraine Banford help in viewing the property and locking it. Both of them were available at any time messaged, which would make any customer feel good. Thank you Matthew, Lorraine and Sandstone!
Hi Aditya, Many thanks for taking the time to leave us such a lovely review. We are glad you had a smooth application process and will be sure to pass your comments onto Matthew and Lorraine, many thanks! We hope to continue to give great service, and any issues please report them to your property manager via our online portal and they will be happy to help. Kind regards, Sandstone UK
1/5
GoogleLived/existed in one of their properties for around five years. Atrocious. They represent investment firms as well as individuals, making communication with the property owner relatively impossible. Left us without a fridge for a fortnight, left us without a washing machine for over a month only to replace it with the cheapest option on the market, continually attempted (and succeeded a handful of times) to raise our rent with pathetic justifications, such as gifting us broken furniture, citing new evaluations or telling us that we should be thankful they weren't raising it as much as the rent of their other properties because we'd been such great tenants. Refused to replace rotten window frames under the pretense of the building's history, despite multiple contractors stating otherwise and temperatures plummeting in the winter months. During heavy rain, water would pour in through a crack in the wall of one of the bedrooms, when asked for assistance, they requested pictures as evidence of the leak, sent them a bunch, only to be completely ignored. In the unthinkable event that you have to try and communicate with them, try carrier pigeon, or note in bottle, or crop circle, as the member of staff they allocate to represent your property will likely dissapear like DB Cooper, along with all of your email communications, in a handful of days. The best bit about using these guys was moving out, although even then, they made the process of claiming back our deposit unfathomably difficult. Avoid them like the plague. In fact no, they make the plague seem like an alright guy.
5/5
GoogleWe had a very good experience with sandstone properties, they have been very clear since the start and have helped us with all the process so quickly and effortlessly, within a few days we got into our new place. I would definitely recommend them!
Hi Roshni, Thanks so much for your excellent feedback - this is the service we hope to provide to all our clients, and we look forward to supporting you throughout your time in our property. Thanks again!
1/5
GoogleWould give 0 if I could, avoid at all costs! Took advantage of the fact we're students and made us pay a holding deposit which we later found out is illegal. Estate agents did not apologise and took 6 days to return money. Further estate agents continue to message wrong numbers and not leave you alone. Avoid avoid avoid !
Hi Katie, Thank you for taking the time to leave us a review. We can ensure you that this is not the experience we wish to leave our clients with, and have passed on your comments to our team for follow up. Apologies, and thanks again.
1/5
GoogleTerrible company avoid at all costs. Don't deal with complaints about there tenants. Or complaints from tenants. Been trying to resolve various issues for 4 years without any progress. Nothing would surprise me when it comes to the depths this company would stoop to avoid any action to help the people they supposedly serve or the neighbours effected by there negligence.
Hi Thomas, I am sorry to hear that you are having issues with our tenants. I have been unable to locate you on the system. Please can you email senior property manager at lilian.napier@sandstoneuk.com and Lilian can investigate this further for you? Please outline your concerns and we will do our best to resolve this for you. Kind regards, Sandstone UK
5/5
GoogleI have been a client of Grant Property Group for about 15 years and have always enjoyed first class service. Personnel are always accessible and responsive to any queries. I have no hesitation in recommending Grant / Sandstone to any prospective investor.
Hi David, thanks so much for taking the time to leave us a positive review. It’s great to hear of your experience with us, and your loyalty as our client for over 15 years! We hope we can continue to serve you with the level of great service you’ve experienced so far.
1/5
GoogleDO NOT RENT FROM THIS COMPANY! Grant property/ Sandstone whatever they call themselves now. We rented in Nottingham, avoid if you can. They are quick to take your deposit and get your contract sorted and then everything goes wrong… It started with them not proving us with keys at check in, then numerous issues at the flat that weren’t repaired and then on check out they didn’t communicate with us whatsoever. I had to go through TDS to get my deposit back, they were also unresponsive to TDS (we left in September and didn’t get the deposit back until December, but only with the help of TDS!). Property managers were James & Manni both equally as useless. If you need something fixing don’t report it on their stupid online system- RING THEM. The flat was in an old Nottingham townhouse and it was poorly kept. Draughty, damp, cold, mouldy… Overall avoid avoid avoid!!!
4/5
GoogleSandstone have been excellent in arranging our move to a rental property in Dundee. As students, it was our first experience with the rental market and they were very communicative, prompt and helpful.
Hi Alex, Thank you ever so much for taking the time to leave us a review. We are so pleased to hear of your positive experience with Sandstone UK. We look forward to continuing to serve you in the months and years to come!
5/5
GoogleVery helpful and fast. After experiencing some issues with a 3rd party, our agent helped in any way possible to get the issue resolved as quick as she could to ensure everything could go ahead as planned.
Hi Logan, Thanks so much for taking the time to give us such positive feedback - it is very much appreciated and we look forward to providing this high level of service to you again in future. Thanks again!
4/5
GoogleMy experience with Sandstone was great thanks to Lorraine! She was always available and approachable. She was so easy to get in contact with and was always there and eager to help with any questions or queries I had! My experience wouldn't have been the same without her as she would get things done quickly and effectively!
Hi Kyra, thanks so much for taking to the time to leave us a positive review. It's great to hear of your experience with us and we will make sure this gets passed onto Lorraine. We hope you'll continue to have a great experience with us throughout your tenancy!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
