Trusted Agent profile

Sandersons estate agents in London, Ashford and Maidstone

4.7

★★★★★ Excellent

674 reviews across 3 offices and 2 platforms

Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

578

Reviews on Google

All 3 offices

Trustpilot logo

96

Reviews on Trustpilot

All 3 offices

Our offices

Sandersons's three offices, most reviewed first. Each has its own page.

Latest reviews from every Sandersons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Exceptional Service. Cherie Galley went above and beyond to make the process go as smoothly as possible. Would I engage the services of Cherie and Sandersons again, definitely. Many thanks again for all your help. Best regards, RayPositiveResponsiveness, Quality, Professionalism, Value

Ray · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Ray Thank you for you kind review. At Sandersons we pride ourselves on customer service so are very pleased to hear that you were happy with the service provided and would use us again. I would like to wish you all the very best in your new home. Best wishes Cherie

5/5

Google

Victoria at Sandersons helped me to rent out a new build property in Maidstone Kent. Compared to other agents I have used historically Victoria is on another level, goes out of her way to help & is very knowledgably . I will use any other agents going forward

GrAham · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you Graham, for your review. It was indeed a pleasure to work with you on your new let and I hope this continues with future projects. Best Wishes Victoria

4/5

Google

I have received a good and prompt service since Victoria Whitlock has been managing my rental. My new tenants were found and moved in quickly. I am hoping for a long term letting this time.PositiveResponsiveness

Janet · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Janet Thank you for taking the time to write this review. I'm pleased we were able to find you the right tenants so quickly. Best Wishes

5/5

Google

Oh my goodness. What would I have done without Cherie from Sandersons during this sale. She was responsive, patient and informative. She kept me sane when I thought the solicitors were going to drive me off the edge and she was kind and caring with it. Thank youPositiveResponsiveness, Professionalism

Timi · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Ramtimi Thank you for your lovely review and kind words. We understand how stressful the selling process is so I am pleased to hear that we made it that little bit easier for you. I would like to wish you all the very best in your future endeavours. Cherie

5/5

Google

Julie showed me and my family a couple of flats on a new development. She had great knowledge of the new development and was able to answer any of the many questions we had! As a first time buyer she made me feel at ease. Thank you Julie!

LISAMARIIEE · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for taking the time to send this review in, it means a great deal to me. It was lovely meeting you and your family and I look forward to seeing you again when you are ready to reserve a plot. Best Wishes Julie

1/5

Google

Incredibly rude lady in the lettings department. I rang to enquire about a property they have advertised to rent. The lady I spoke to was very negative, unpleasant to talk to and her manner was unprofessional. Even though I liked the property, this has put me off any potential viewing. I have spoken to other letting agents in the area and they have all been helpful, polite and friendly - Sandersons was not.NegativeProfessionalism

Yasmin · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

We are committed to delivering the highest levels of customer service and we know our business has grown through the recommendations we receive. We are disappointed to receive this 1 star review. We can't find any record of your details in any of our systems and therefore can't see any details or enquiries from you. Please contact the Lettings Director, Jess Haskins at j.haskins@sandersonsuk.com so that we can investigate this further for you.

1/5

Google

Was going to be moving into a property that was advertised by Sandersons. After incorrect reference checks were carried out by a third party, they have kept the holding fee stating we gave incorrect information. Considering my partner is self employed and they asked for 3 months bank accounts (a minimum of 2 years should be looked into!) we have since gone through another reference check for another similar rented property, giving exactly the same information, and we passed! They are refusing to personally see the error of the reference checks, and I am now contacting the company that did the reference checks to see the error which will then prompt this estate agent to give me back my saving I scrapped together, because of their mistakes and NOT incorrect information we provided!

Steph · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Steph, Every reference provider has different minimum requirements so the outcome with one is likely to be different to another. We have quite stringent requirements as it is in our landlord’s best interests that any prospective tenant is thoroughly vetted on affordability and suitability. Before we start the referencing process, we give you advice as part of the initial application on what can be expected and what the requirements are. When you submitted your reference application to the referencing agency, the requirements would have been highlighted and again you could have checked directly with them what the criteria are. If you did not feel the application would be successful, we could have withdrawn the application, so as no costs were incurred by you and the property could have been put back on the market. The property was held off the market exclusively for you while references were processed. In accordance with our terms and conditions, the holding charge is non-refundable if your reference check is unsuccessful, or you withdraw. Historically you would have also had to pay for the reference checks, but that cost has now been incurred by the landlord. We are sorry that your application with Sandersons was unsuccessful and wish you all the best in your new property.

5/5

Google

I cannot concisely explain the difficulties that I have had with selling my house but from the time when I was given a valuation to completion I felt that all Sandersons' staff were on my side. Communication throughout has been impeccable, which is, I feel the major hurdle with the other agencies. I would not hesitate to buy or sell from this agentsPositiveResponsiveness, Quality, Professionalism, Value

Jaime · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Jaime, thank you for the lovely review, it was an absolute pleasure to work with you and on behalf of myself and Sandersons we would like to wish you all the best for future. Good luck with your onward purchase. Kindest regards Kerry

5/5

Google

Cherie has been brilliant during the elongated house purchase process. Always eager to help and very friendly on the phone to alleviate worries and issues. Roger was world class in helping us find our dream property and just an amazing soul. I would highly recommend Sandersons. Many thanks team

Simon · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Simon Thank you for you kind review, we all wish you the very best in your new home! Cherie

5/5

Google

From start to finish everyone at Sandersons have been very friendly, demonstrated their professionalism and positivity throughout what turned out to be a very long and complex sale. Linda in the Development Team has been amazing and a real credit to everyone there. She went above and beyond expectation on many occasions and has kept us informed throughout our journey and ensured a positive outcome, and kept us going. Another area of great quality was the photography and video which was at a level way above other agencies we have seen. Thank you Sandersons and we highly recommend you to others. Nick and Alison JaggersAPositiveResponsiveness, Quality, Professionalism, Value

Nick · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much for your lovely review Nick and Alison. I am so pleased that you have completed on your sale now and are starting your new chapter in your new home. It has been a pleasure helping you on your journey and I hope that you think of us should you need any assistance in the future. Best wishes, Linda

5/5

Google

This review is for Cherie Galley who is part of the Development Team at Sandersons UK Maidstone. Cherie is actually our sellers representative at Sanderson but of course we communicated on a daily basis. Cherie was always on the ball, and very proactive in her dealings with us and our solicitors. I often wished she was my representative. She was definitiely instrumental in ensuring we did not miss the stamp duty holiday deadline. I highly recommend her. She is a great asset to Sandersons UK Maidstone. Kenny & GracePositiveResponsiveness, Quality, Professionalism, Value

Grace · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Grace Thank you for your kind words, I am so pleased that we managed to reach the exchange of contracts before the end of the stamp duty holiday and would like to wish you both all the very best in your new home. Best Wishes Cherie

5/5

Google

I would highly recommend Sandersons. From the start of my mortgage application to end, I had no problems at all. Sandersons staff were so helpful with any questions I had and on hand whenever needed. I would like to say a big thank you to all the staff that dealt with my mortgage, I was made to feel so comfortable about everything which made this whole process run very smootly. Thank you once again.PositiveQuality, Professionalism, Value

Jason · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Jason Thank you for your recommendation for Sandersons. We are so pleased you have found the perfect home and from what I can see you have really settled in quickly. I look forward to seeing you around Cable Wharf. Julie

5/5

Google

A huge thank you to everyone at Sandersons involved in the recent successful sale of my property. The relationship got off to a great start with the production of superior, attractive marketing material, which was utilised effectively by a great responsive sales team - with particular thanks to both Lisa and Houston for their efforts. On acceptance of the offer, matters were then managed by the extremely competent and proactive Kerry, who showed a fantastic “calm professionalism” during some fairly testing moments. Overall, a team and a service I would have no hesitation in recommending to others.

Anne · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Anne Thank you so much for your lovely review, it has been an absolute pleasure to work with you in what has certainly been challenging times. I would like to take this opportunity on behalf of myself and Sandersons to wish you all the very best in your new home in Pembury. Best Wishes Kerry

5/5

Google

We were buying a house through Sandersons, and i've never really understood what the need for an estate agent was now that there are websites that show you what you need instantly, until I worked with Sandersons. Their development team were constantly on the cases seeing where the chain was, coordinating the communication and ensuring everyone knew what was going on. We had the pleasure of working with a number of them, but Karen was our main point of contact and she was friendly and helpful, and i do believed helped us to complete the chain with a difficult seller at the top of the chain. The team are a real asset to Sandersons and are to me the main selling point of Sandersons. Excellent after sales service and was a pleasure to go through such a stressful time with them being there to assist and help push it throughPositiveResponsiveness, Quality, Professionalism

Rob · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

It was a pleasure to work with you on progressing your purchase and I am pleased that this was all settled in as timely fashion as possible under the circumstances. These situations are never easy and I am pleased to hear that the services provided filled you with confidence that we really do offer a five star service to all our clients. I wish you much happiness in your new home and hope that you can experience the services of Sandersons again in the future when and if needed. Best Wishes Karen

5/5

Google

Sandersons have been brilliant from the outset. Extremely professional, informative and supportive throughout the selling process. They remained extremely responsive throughout, particularly Alex & Roger who were excellent. We were really pleased with the quality of the photography & marketing and the professionalism of the photographer on the day. We cannot recommend Sandersons highly enough.PositiveResponsiveness, Professionalism

Gary · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5/5

Google

Professional approach and a good service received.PositiveResponsiveness, Professionalism

Sonja · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Sonja Thank you for your kind review, all here at Sandersons would like to wish you all the best in your new home. Cherie

5/5

Google

Thank you Cherie for a great professional and friendly servicePositiveResponsiveness, Quality, Professionalism, Value

Steve · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Steve It has been a pleasure working with you over the years. I wish you all the very best with your future endeavors. Cherie

5/5

Google

Great support through the entire process and highly recommendedPositiveResponsiveness, Quality, Professionalism, Value

Lynda · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Lynda Thank you for your high praise we are so happy that you were pleased with the service provided and wish you all the very best in your new home Cherie

5/5

Google

Excellent customer service, all ways keeping us up-to-date all the way through

Mark · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for your review Mark. We're so happy to see you settling into your new home. Best Wishes Charlotte

5/5

Google

Great service from start to finish - couldn't have asked for anything better.PositiveResponsiveness, Professionalism

Nic · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Nic, thank you for the lovely review, was a pleasure to have worked with you and on behalf of myself and Sandersons we would like to wish you all the best for the future. Best wishes Kerry.

5/5

Google

Absolutely fantastic for start to finish. Very modern approach and stress free

Hi5 · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for taking the time to leave us this 5 star review.

5/5

Google

I would highly recommend using this estate agents, they have been professional, helpful and very reliable throughout our experience of purchasing through them.

Debbie · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Debbie Thank you for your lovely review, we are so pleased that you were happy with your experience with Sandersons and would like to wish you all the very best in your new home. Cherie

5/5

Google

Buying or selling property is a strain at anytime,my transaction was further complicated by waiting for probate.I instructed Sanderson's to handle the sale and i'm pleased to say all went very well.Cherie Galley at Sandersons took care of my account and i can't sing her praises high enough,she is very knowledgeable,very helpful and very patient.Her communications are excellent,you are kept informed every step of the way.I would gladly recommend Sandersons and Cherie Galley to anybody moving housePositiveResponsiveness, Quality, Professionalism, Value

Dennis · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Dennis Thank you for your kind words and for choosing Sandersons UK. We are delighted to hear that you were pleased with the service provided and wish you all the very best in your future endeavors Cherie

5/5

Google

Cherie has been a dream throughout our whole experience we couldn’t be happier, any question we asked always answered via email or phone. Very helpful throughout and kept us in the loop at all times. Thank you for making everything a little easier. James & RhiannonPositiveResponsiveness, Professionalism

Rhiannon · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear James and Rhiannon Thank you for your lovely review and may I also extend my thanks to you both for your understanding and flexibility during what was not the most straightforward transaction I hope you are both very happy in your new home Cherie

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sandersons is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The Negotiator Awards

Sandersons and its branches was Highly Commended at The Negotiator Awards 2022.

Highly Commended at The Negotiator Awards in one year: 2022.

Negotiator Awards by year, 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

The British Property Awards

Sandersons and its branches won awards at The British Property Awards in one year, most recently 2025.

British Property Awards winners in one year, the group and its branches: 2025.

British Property Awards by year, 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Sandersons

Which Sandersons office has the most reviews?

London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.

Where are the Sandersons offices?

The three Sandersons offices, by town:

  • Ashford: Ashford, TN24 8JR
  • London: 108, Holland Park Avenue, London, W11 4UA
  • Maidstone: Covering Maidstone, ME15 6LP
Has Sandersons won any awards?

Yes. In The Trusted Agent 2026 awards, Ashford won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 6 other industry awards since 2018.

Reviews may appear on more than one platform.

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