Trusted Agent profile

Sandersons estate agents in London, Ashford and Maidstone

4.7

★★★★★ Excellent

674 reviews across 3 offices and 2 platforms

Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

578

Reviews on Google

All 3 offices

Trustpilot logo

96

Reviews on Trustpilot

All 3 offices

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Our offices

Sandersons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Sandersons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I recently had the pleasure of working with Sandersons as I was looking for short let accommodation and I have to say, my experience was fantastic. From start to finish, they went above and beyond to ensure that everything was taken care of, and that the process was as smooth and stress-free as possible. Throughout the entire process, Sandersons was incredibly professional, knowledgeable, and responsive. They were always available to answer my questions, and they were very patient with me as I worked through my decision-making process. I couldn't be happier with my experience, and I would absolutely recommend them to anyone!PositiveResponsiveness, Quality, Professionalism, Value

Artur · 17 June 2023 · Sandersons London

Agent replied · 16 June 2024

Thank you so much for the excellent review Artur! We really appreciate your positive feedback and look forward to working with you again in the future.

5/5

Google

Having been let down by a couple of other agents in the area, we recently contacted Sandersons to help us find the perfect home four our family in Notting Hill. I’m delighted that Anna and her team pulled out all the stops to help and I wanted to commend them for the superb service I received from start to finish. From the moment they picked up the phone they made us feel like our property search was their priority! Within hours they had set up 4 fantastic options for us to see, two of which was absolutely perfect! Upon making an offer we were guided through the process as to how best to secure the property we wanted in a fast moving market Andy- we couldn’t be happier with the service. Needless to say the move went smoothly, we are so grateful for what can only be described as first class service from a fantastic agency!

James · 17 June 2023 · Sandersons London

Agent replied · 16 June 2024

Dear James, Thank you so much for the fantastic review! We are glad you had such a positive experience, and really appreciate your kind words.

4/5

Google

2 years ago when we were struggling to find a place to move in, Sanderson was there. Although it was our landlady who managed the property, we're still thankful for the accommodation provided to us for the last 2 years. Thank you Sanderson for the help.

Roel · 17 June 2023 · Sandersons London

Agent replied · 16 June 2024

Thank you for the positive feedback Roel!

5/5

Google

Rating only, no written review.

N · 16 June 2023 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for leaving us a 5 star review. Best Wishes

1/5

Google

I am highly disappointed in this company. They are quick to collect deposit to secure rent. However, when it comes to them refunding you back your money, it all turns to stories and lies. One staff will be telling you one thing, the other staff will be saying something different. Highly unprofessional and bad practices.

Dewumi · 16 June 2023 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Dewumi Babs, Thank you for taking the time to leave us a review. We continuously work to create good customer experiences, and we’re sorry to hear that you feel we did not achieve it on this occasion. Would you please consider contacting me at 01227 784784 or j.haskins@sandersonsuk.com to discuss your comments so that we better understand where it went wrong and use this to improve our service in the future. Kind regards, Jess Haskins

5/5

Google

What a wonderful experience! The team at Sandersons not only found me the loveliest property, but they helped me with every step. In particular, I'd like to thank Emily and Jess at the Maidstone branch for being so accommodating and helpful. Couldn't have done it without them!

Fran · 16 June 2023 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much for the review! It was no trouble at all and a pleasure to assist you through this process. Thank you for being so kind Best Wishes Emily

1/5

Google

Terrible service, dishonest agents on all grounds.

Lola · 15 June 2023 · Sandersons Lettings

5/5

Google

Very good firm and helpful and friendly.

Sk · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Surinder Thank you for your kind words, we hope to be able to assist you again soon All the very best Cherie and the Ashford team

5/5

Google

Helpful and sympathetic staff got us through a difficult sale due to the financial climate. Thank you.

Christine · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Christine Thank you for your kind review, we are so pleased to have finally exchanged on your sale and would like to wish you all the very best in your future endeavours. Cherie & Ashford Team

5/5

Google

Excellent. Harry from letting team was amazing and very helpful and professional.

Mustafa · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for your 5 star review. It has been a pleasure managing your property and working with you. Your kind words are much appreciated, and I wish you all the best of luck with the future.

5/5

Google

Excellent service by Sandersons. Passionate genuine staff seeing you from beginning to end.

Claire · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Claire Thank you for the lovely 5 star review. We look forward to working with you closely through to completion. Best Wishes

5/5

Google

Jane and her team are conscientious and on the ball at all stages. Excellent organisation to deal with. First viewing and the house was sold. Cannot recommend them enough.

Joanna · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Joanna Thank you for your kind words. It has been a pleasure working with you on the sale of your property. We wish you well with your move. Best Wishes Charlotte

5/5

Google

Very friendly, approachable and professional Estate Agents. We sold our property through them, and although their commission is slightly higher than others in the area, you get what you pay for! Would definitely recommend.

Nick · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for your kind review Nick. It was an absolute pleasure assisting you with the progression of your sale and hope you think of us again in the future. Best wishes, Linda

5/5

Google

From start to end Sandersons have been professional, easy to talk to and very informative - special thanks to Jane for the listing and Charlotte for all the hard work bringing everything to a close And got over the asking price! Thank you so much

Tim · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Tim It has been a pleasure working with you and getting to know you over these past weeks. I'm missing our chats already. I'm so glad that everything worked out for you. Best wishes Charlotte

5/5

Google

Very helpful and patient when it comes to letting a property and responding to any query. Sandersons has the access to firms to get maintenance done quickly to keep the clients happy and safe.

Susanne · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for your kind words and 5 star review. We take great pride in being able to assist you with your queries. I look forward to continuing to work with you. Best Wishes Harry

5/5

Google

Jackie Alexander at Sandersons is easily the best estate agent out of the many we have experienced whilst searching for a property in Kent. She is friendly and accessible; very knowledgable about both the properties she is marketing and the local areas; proficient, organised and professional. Highly recommended.

Richard · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Richard It was my absolute pleasure working with you. I hope you find the house of your dreams whether it be through us or elsewhere. Best Wishes Jackie

5/5

Google

Both Cherie and Kerry were invaluable with their support and help during our recent house sale. Their professionalism and expertise helped us navigate an extremely stressful move and I only wish that their other agents in the chain were as proactive and caring. Thanks again Sandersons for delivering the best service - marketing, sales team and progression all spot on which is way we trust you again and again when it comes to selling our houses.

Alexandra · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Alex and Toby Thank you for your kind words and for choosing Sandersons UK again to sell your property, we are delighted that we continue to offer a five star service across all aspects of the business. All the very best in your future endeavours and we hope to work with you again soon. Cherie, Kerry and the Ashford team

5/5

Google

I am very pleased by the excellent support I received by Cherie from the development team at Sandersons. She was excellent in following through the whole process and informing us about every detail through the process of our house buying. I was impressed by her professional support in ensuring we were updated at every step and also advising us to catchup on anything we were lagging at. Thank you Loads Cherie!

Lutufullah · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Lutuf Thank you so much for your kind words, from myself and all the team at Sandersons we would like to wish you all the very best in your new home

5/5

Google

I have been supported by Linda at Sandersons UK (Ashford) for the last couple of months and I cannot thank her enough for the hard work she has put in to make this process easier for us. Buying a property can sometimes be complicated and easily delayed, but with Linda's support who was on top of chasing documents, solicitors and answering all my questions, the process went so much smoother. I would also like to thank Shayna who has also supported me at the beginning of the process with all house viewings and answering questions. Excellent service and a super friendly team!

Agata · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you so much for your kind words Agata. It was my pleasure to help you throughout your purchase. I wish you lots of happiness in your new home and hope that we can help you again in the future. Best wishes, Linda, Shayna and the Ashford Team

5/5

Google

We bought our new house using Sandersons and we extremely pleased with the service they provided. There were a number of issues that could have resulted in the purchase falling through and without their help sorting them out that would have happened. They were always contactable and responded quickly. When necessary they were proactive keeping everything moving, Our particular thanks to Cherie who went way beyond what I would have expected. She always replied rapidly, even on Sundays.

David · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Dear David Thank you for your kind words, we are delighted that you were pleased with the service provided. I hope you are settling nicely into your new home in a village I know you will be happy to call home! Best wishes Cherie & Ashford Team

5/5

Google

Sandersons were professional and friendly throughout the whole process. From valuation to sale negotiation right through to completion we were kept informed and cared for throughout. This is a 'people first' company, you are not just a number. Special shout outs to: Jackie for her continuous client care, checking in and keeping us informed and always with a friendly voice, Joe for his efficiency and information sharing, he is super on the ball, Cherie for her kindness and care; she kept us informed and contacted as and when action was needed, she was 100% in control of our sale and finally to Charlotte who in the last few days went over and above to get us to an exchange place. What a team! I 100% recommend Sandersons - huge thanks, you've made a stressful time as good as it could be.

Nicholas · 15 June 2023 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you so much for your wonderful review. It means a lot to us to receive such lovely words as we pride ourselves on managing to get the job done along with putting our people first. I know I speak for the rest of the team when I say that it has been a pleasure working with you on getting your house sold. We wish you and the family all the very best with your next chapter. The best of new year wishes to you! Charlotte

5/5

Google

What a wonderful experience! The team at Sandersons not only found me the loveliest property, but they helped me with every step. In particular, I'd like to thank Emily and Jess at the Maidstone branch for being so accommodating and helpful. Couldn't have done it without them!

Fran · 16 April 2023 · Sandersons Maidstone

Agent replied · 24 August 2024

Thank you so much for the review! It was no trouble at all and a pleasure to assist you through this process. Thank you for being so kind Best Wishes Emily

5/5

Google

Beautiful landmark with fantastic surroundings

Anthony · 16 April 2023 · Sandersons Maidstone

1/5

Trustpilot

Sales side very good

Sales side very good. Once passed over to the Progression Team it all ends rather messy I am afraid. Had a cash buyer who had been checked to be so. Turned out they wasn't. Waited far too long for information, feedback, phone calls. I did ask for the property to be re-marketed when I smelt a fish a month ago but nobody helped me out. For £5000 I would drive from Southampton to Glasgow in a day and sleep in my car if I had to. Sadly, Sandersons Progression Team do not have the same work ethic. Get rid of everyone in the renamed Regression Team, there is NO point in having them. As much use as a Chocolate Fireman.

S · 28 February 2023 · Sandersons Lettings

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sandersons

Which Sandersons office has the most reviews?

London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.

Where are the Sandersons offices?

The three Sandersons offices, by town:

  • Ashford: Ashford, TN24 8JR
  • London: 108, Holland Park Avenue, London, W11 4UA
  • Maidstone: Covering Maidstone, ME15 6LP
Has Sandersons won any awards?

Yes. In The Trusted Agent 2026 awards, Ashford won Gold.

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What do you need help with?

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