Trusted Agent profile

Sandersons estate agents in London, Ashford and Maidstone

4.7

★★★★★ Excellent

664 reviews across 3 offices and 2 platforms

Sandersons has three offices, in London, Ashford and Maidstone. Together they have 664 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

568

Reviews on Google

All 3 offices

Trustpilot logo

96

Reviews on Trustpilot

All 3 offices

Reviews may appear on more than one platform.

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Our offices

Sandersons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Sandersons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We sold our house through Sandersons. Great pictures were taken of the property. Communication throughout the sale process was very good, notifying us with constant updates and prospective viewings, the staff are professional and lovely. We are glad we chose Sandersons to market and sell our property.

Claire · 16 June 2017 · Sandersons Lettings

5/5

Trustpilot

Shutters

Very well made, really pleased I had Sanderson, the fitter was very good, first class shutters

Linda · 8 March 2017 · Sandersons Lettings

1/5

Trustpilot

Worst student agency

Beware! Stay far far away from Sandersons in Kent as a student letting a company. They will lure you in with "discounts" and then after tying you into a contract, they will bombard you with hidden payments and then punish you with late fees and fines without mercy after carefully crafted (really confusing) payment dates to make up for their "discounts" and more.

Hussain · 11 January 2017 · Sandersons Lettings

5/5

Google

I have a couple of properties being let by Sandersons at the moment and have a had a relationship with the company for several years. They have always been prompt in responding to me (or my family) with any problems or queries that have arisen and handled any situation diligently and attentively. Additionally, they have a great knowledge of Kensington and the surrounding areas and have given me some invaluable advice with regards to property investment. Very thankful and happy customer!

Sam · 18 June 2016 · Sandersons London

5/5

Google

I have been using Sanderson's to look for rentals for a few years now, and am still delighted with their excellence in knowing the area and accommodating and listening to my varied requests. I have sent many landlords there way as I regard them as one of the best in the local area. They transcend the stereotypical view of the "estate agent" unlike their rivals down the road, and bring a personal touch and reassuring factor to every experience I have had with them. My friends locally who own quite a few properties have and are still using them. Well Done Matt and team, and keep up the good work! From a very happy customer!

Vivek · 18 June 2016 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience

5/5

Google

Great experience with Sandersons and Alessandro. Really professional, everything was taken care of in a timely manner and we couldn't be happier about moving into our new rental flat this weekend. Would definitely consider using them again if we are ever re-evaluating options. Highly recommended!

Gillian · 18 June 2016 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience

5/5

Google

I have used Sandersons to let my flat on a number of occasions. In contrast to some of the better-known agents I have worked with previously, Noel and his team have been proactive, helpful, realistic and have continually kept me updated on progress. Critically, they have always tried to understand what type of tenant I was looking for rather than proposing the first applicant who walks into their office. Further to that their administrative team is excellent and quick to respond to any queries. I would definitely recommend Sandersons to other owners looking to rent their properties in West London.

Guy · 18 June 2016 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience

5/5

Google

I have recently bought a property with Sandersons and was extremely happy with the service provided. The difference between this agent and a number in the area I found, is the personal service provided. They take time to get to know you are your requirements, rather than just trying to sell you anything which I’ve experienced in the past. Also, the management of the sale after the agreement was made, was fast and efficient. I worked with Alessandro on my purchase and couldn’t fault him. Would recommend to all.

Claire · 18 June 2016 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience

5/5

Google

"Never have I dealt with an agency who is so quick to get things done and reply to emails and calls. A real pleasure to work with them, would definitely recommend, Thank you."

Nicki · 26 October 2015 · Sandersons London

Agent replied · 23 October 2024

Thank you very much for your feedback. We are very pleased about your positive experience

5/5

Google

Sandersons was filled with people who were genuine and more than happy to help, will be using their services again in the future!

Phil · 19 June 2015 · Sandersons London

1/5

Google

I tried calling several times for valuation to be done, someone with a foreign accent took my details and I still haven't heard back... My husband has also tried to book a viewing for a new apartment which came online. Always having trouble getting us in and always with a exotic excuse- I think the listing doesn't even exist! Terrible service won't bother calling them again.

Emma · 19 June 2015 · Sandersons London

Agent replied · 16 June 2024

We have tried to trace you but have no record of anyone of your name ever having had any contact with the agency and so I do not know how I can get in touch with you to discuss this. Please can you kindly contact me directly on 0207 602 6725. Kind Regards, Matthew

1/5

Google

I asked Sandersons to advise on rent for my flat, a 5 minute walk from their office, with a view to them acting as letting agent. After 6 days they had not picked up the keys which were available on the way to the flat. Two calls to the man I dealt with were disregarded, as was a call to the senior person in the office. I would not seek to use them again.

Robert · 19 June 2015 · Sandersons London

Agent replied · 16 June 2024

Dear Robert, please call me on 0207 602 6725 to discuss your negative feedback.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sandersons

Which Sandersons office has the most reviews?

London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 232.

Where are the Sandersons offices?

The three Sandersons offices, by town:

  • Ashford: Ashford, TN24 8JR
  • London: 108, Holland Park Avenue, London, W11 4UA
  • Maidstone: Covering Maidstone, ME15 6LP
Has Sandersons won any awards?

Yes. In The Trusted Agent 2026 awards: Sandersons, Ashford won Gold.

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