Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotSale of my rental property in…
Sale of my rental property in Canterbury. This has been a long process but not due to the Sales Team. There were a couple of buyers, who pulled out at the last minute.
Antonia in the Sales Team was excellent, as was Kerry, Senior Sales Progressor. I was always kept informed of progress and supported through my journey. I would highly recommend Sandersons as an Estate Agent.
Fiona · 10 October 2026 · Sandersons Lettings
Agent replied · 12 October 2026
Dear Fiona, thank you for the lovely review. It was a pleasure to work with you in what was a very stressful and long process. I am so pleased we are now over the line. We wish you all the very best for the future.
Kindest regards
Kerry & Canterbury Team.
★★★★★ 4/5
TrustpilotMy rental property was being marketed…
My rental property was being marketed following the departure of the previous tenants. I have been letting my property out for over 20 years. The whole team were very helpful but James Marshall Loughran in particular provided a really good service. He was very conscientious and thorough and made sure to keep me updated throughout. I felt that he went over and above to ensure that matters were progressed and dealt with in a timely manner.
Fiona · 7 October 2026 · Sandersons Lettings
★★★★★ 5/5
TrustpilotA great experience with James
We met James Marshall-Loughran from the Ashford branch while viewing a couple of properties and had a really positive experience with him. He was so personable and easy to deal with, but also really honest and upfront with us, which we genuinely appreciated. He gave us clear, realistic advice and we always felt we could have a straightforward conversation with him without any pressure.
We’ve ended up finding a property elsewhere, but we both came away from our dealings with James thinking what a genuinely nice guy he was. We’d absolutely recommend him to anyone looking in the area.
Kellie · 6 October 2026 · Sandersons Lettings
★★★★★ 1/5
TrustpilotA disappointing experience
Unfortunately, my experience left me feeling that I was not valued as a customer by the Wells branch. Throughout my dealings with Sandersons, there appeared to be a lack of proactive sales strategy and a limited ability to adapt when the property failed to generate an offer. More disappointingly, however, was the apparent lack of willingness to understand and take accountability for my concerns. I was ultimately left with the impression that protecting the company’s position was given greater priority than delivering a high standard of service and maintaining a positive customer relationship. I would not recommend.
Miss · 25 September 2026 · Sandersons Lettings
Agent replied · 10 October 2026
We are sorry that you remain disappointed that your property did not sell. Our marketing strategy generated 18 viewing appointments, which our team accompanied and we secured an offer from an interested purchaser, although unfortunately they were not in a proceedable position.
Feedback from viewers was consistent, particularly around the busy road and comparisons with other properties available within the same price bracket. We discussed the road with prospective purchasers before arranging viewings, but for some it ultimately remained a deciding factor once they had viewed the property and considered the alternatives available to them.
We therefore do not agree that there was a lack of sales activity or willingness to adapt. Your concerns were considered in detail through our formal complaints process, including a final review by our Leadership Team. While we appreciate you remain unhappy with the outcome, that review did not identify a service failing.
Sandersons UK
★★★★★ 1/5
GoogleAbsolute disaster this agency is. Very sneaky will try all the tricks they know to get money out of you. I had the worst experience dealing with Chris. My genuine advice is stay away as far as you can!
Anna · 21 September 2026 · Sandersons Maidstone
★★★★★ 5/5
TrustpilotI have been a rental customer with…
I have been a rental customer with Sandersons Canterbury, for over six years now. I can honestly say that during this time, they have offered first class property management and letting agent service. Donna and the team are extremely approachable and professional. Any query, or request has always been dealt with super quickly.
N.A · 19 August 2026 · Sandersons Maidstone
★★★★★ 5/5
TrustpilotRegi
Regi, Val and Ines have been really helpful from start to finish. They were responsive on the email or phone, polite and professional at all times. I have found the stay at this property (renting) easy because of their great service. Thank you!
E · 17 August 2026 · Sandersons London
★★★★★ 5/5
TrustpilotThank you Anthony
Big thank you to Anthony for going above and beyond his duty to secure a property for my son and daughter in law.
Really appreciate his patience and kindness for making this happen
Would recommend Sandersons Estate Agents for anyone who wants that extra personal service .
Colette · 13 August 2026 · Sandersons Maidstone
★★★★★ 5/5
TrustpilotA rare balance of professionalism, whilst feeling as though your best mate is taking care of your sale
So refreshing to find such a professional, considerate and caring estate agent.
From the very first phone call, with John at the Wells branch, through the whole process so far, majority of the time with Kirsten, has felt very comfortable and that we’ve been in extremely safe hands. It seems there is a real skill at Sandersons in matching potential buyers to our home that we’ve cherished for 10 years.
Jacqui · 2 August 2026 · Sandersons Maidstone
★★★★★ 1/5
TrustpilotHow Can a Leaseholder Be Left Without Any Way to Communicate?
My experience with Sandersons UK has been extremely disappointing.
Over a prolonged period, I have found it increasingly difficult to communicate with the company. In my experience, emails have not received substantive responses, issues raised through the property portal have not been properly addressed, and correspondence sent by Special Delivery has resulted only in acknowledgements or no meaningful response. Attempts to resolve matters by telephone have also failed to provide any effective resolution.
As a leaseholder, I find it deeply concerning that I have been left without what I consider to be any effective means of communicating with my managing agent, particularly when matters affecting the management of my home and the governance of the residents' management company remain ongoing, including proposals to amend the Articles of Association.
This is particularly worrying because, if an emergency or urgent maintenance issue affecting my property or the communal areas were to arise, especially outside normal office hours, I do not know how I would be able to report it or obtain assistance. That is not a position that any leaseholder should reasonably find themselves in.
I referred my complaint to The Property Ombudsman (TPO). However, my understanding is that TPO did not investigate the merits of my complaint and made no findings on the issues I raised because it considered that they fell outside its remit. I remain in correspondence regarding that decision, as I struggle to understand how concerns about being left without any effective means of communicating with a managing agent fall outside the scope of an ombudsman scheme for property management.
I also have an ongoing complaint before The Property Institute (TPI) concerning professional conduct, and I await the outcome of that review.
Good property management depends on openness, transparency and effective communication with leaseholders. Unfortunately, that has not been my experience.
Mark · 28 July 2026 · Sandersons Maidstone
★★★★★ 5/5
TrustpilotFantastic Estate Agent
Sandersons managed to sell my house quickly and for a great price. The marketing was very high-end and once we had accepted the offer the sales progression team were also very good. Would highly recommend if anyone is considering which local agent to use to sell their home.
Cat · 23 July 2026 · Sandersons Maidstone
★★★★★ 5/5
TrustpilotExcellent from the start
Sandersons were excellent from the beginning.
Property particulars were accurate with superb photos.
As I was selling an age restricted flat it was not the easiest property to market.
However, they went the extra mile and I had several viewings, which resulted in a sale at a very acceptable price😊
Would particularly like to thank Antonia and Louise who both kept in contact regularly and updated me as things progressed.
Moving is always stressful but Sandersons certainly did their best to try to make the process as smooth as possible, many thanks.
Have already recommended them to neighbour.
Nick · 21 July 2026 · Sandersons Maidstone
★★★★★ 5/5
TrustpilotStephanie went above and beyond in…
Stephanie went above and beyond in helping sorting out our key fob problem for the gated carpark. Whenever we have any questions regarding the flat she is always helpful
Thank you so much Stephanie x
Gill · 16 July 2026 · Sandersons Maidstone
★★★★★ 5/5
TrustpilotExcellent service
We have been with them for quite some time, and we are very happy with their service. We especially appreciate how quickly and efficiently they handle any issues, whether it’s a plumbing problem or any other type of repair. They always respond promptly, coordinate the necessary work effectively, and make sure everything is resolved as quickly as possible.
Their professionalism and reliability give us great peace of mind, which is why we continue to with them. We highly recommend it.
Carlos · 15 July 2026 · Sandersons London
Agent replied · 24 September 2026
Thank you very much for your lovely review.
We're pleased to hear that you've been happy with the service you've received from our team. Your feedback is greatly appreciated, and we're glad we've been able to assist you promptly whenever issues have arisen.
★★★★★ 1/5
TrustpilotWells branch
Wells branch, Pretentious, snobbish and discriminatory.
After booking a valuation the previous day, a representative called me 2 hours before the appointment time to explain that the fees would be a minimum of £4000+vat plus £300 for marketing. Clearly didn't want to sell my property as we are on the lower value side(despite selling my neighbouring property), These people have completely forgotten that we are the customers and without us they would not have a business.
Edmond · 2 June 2026 · Sandersons Maidstone
★★★★★ 5/5
TrustpilotFantastic experience with Sandersons
I had such a great experience with Sandersons, and I’d like to acknowledge Jack, Romana and Ines. They were fantastic to work with, they communicated really well during the application process, and supported when some paperwork on my end needed to be amended. They really leaned in, and were proactive on all fronts - I couldn’t be more grateful!
I’d highly recommend Sandersons and the team.
Lee · 29 May 2026 · Sandersons London
★★★★★ 5/5
TrustpilotVery thorough and professional…
Very thorough and professional throughout
Chris · 1 May 2026 · Sandersons London
★★★★★ 5/5
TrustpilotEfficient and Professional
We hadn't previously worked with Sandersons, but they recently helped us to secure a tenant for our flat in W11. Our experience was very positive - we found them to be efficient, professional and helpful in every way - would not hesitate to recommend to other landlords.
Helen · 22 April 2026 · Sandersons London
★★★★★ 5/5
GoogleVicky Pluta at Sandersons Ashford has been very helpful and communicative and I would highly recommend her services. So far in the sales process, all has been quick and easy.
Cormac · 15 April 2026 · Sandersons Lettings
★★★★★ 5/5
TrustpilotI really like Sandersons because they…
I really like Sandersons because they are so responsive, they never patronize and they are genuinely nice people. I have worked particularly with Regi who is all of the above and Charlotte. I trust them which is kind of rare these days. I live out of the UK so I am in their hands. Regi and Charlotte both go the extra mile and I very much appreciate that.
Phillipa · 14 April 2026 · Sandersons London
★★★★★ 5/5
TrustpilotRegvita was excellent
Regvita was excellent. She helped us coordinate with contractors and building management when we had an emergency in our apartment
Miguel · 30 March 2026 · Sandersons London
★★★★★ 5/5
TrustpilotToby and Romana were absolutely…
Toby and Romana were absolutely wonderful to work with. Incredibly prompt and professional and helped us secure our dream flat. They made a somewhat stressful process very easy.
Sadie · 28 March 2026 · Sandersons London
★★★★★ 5/5
GoogleI would highly recommend Anthony Ludkins at Sandersons. He was so accommodating and kept going that extra mile for us beyond he’s job discription which I rarely find. In all one of the best estate agents I’ve met so far. Lee up the good work Anthony. 😃 …
Nichola · 26 March 2026 · Sandersons Lettings
Agent replied · 16 April 2026
Thanks you so much Nichola, it’s been a pleasure working with you, Enzo and the family. Wishing all the best for your future move. Antony and the Ashford team.
★★★★★ 5/5
TrustpilotExcellent service from Sanderson
Excellent service from the lettings and management team, particularly from Ines, Romana and Thomas. They were highly efficient in organising viewings and keeping me informed during the follow-up process. All was smooth, professional, and well-managed from start to finish!
Francesca · 24 March 2026 · Sandersons London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
