Sandersons Lettings reviews in Ashford

★★★★★ 5/5

Trustpilot

Sale of my rental property in…

Sale of my rental property in Canterbury. This has been a long process but not due to the Sales Team. There were a couple of buyers, who pulled out at the last minute. Antonia in the Sales Team was excellent, as was Kerry, Senior Sales Progressor. I was always kept informed of progress and supported through my journey. I would highly recommend Sandersons as an Estate Agent.

Fiona · 10 October 2026

★★★★★ 5/5

Google

I recently purchased a property through Sandersons, and I honestly can't rate them highly enough. Everyone I have spoken to, from the sales team through to progression, were really friendly and so knowledgeable. Linda was an absolute gem, guiding us through the process and keeping us informed every step of the way. The communication throughout was fantastic, and it always felt like I could ask any question, no matter how small, without an issue. If I ever have need of an estate agent in the area again, I'd use Sandersons without hesitation.

Dave · 16 March 2026

★★★★★ 5/5

Google

I want to say a huge thank you to Joe, Charlotte, Antonia and Chris for helping me sell my home. From the first conversation to completion, the whole experience was fantastic. They guided me through every step with genuine care, constant communication and real expertise. Their hard work meant we secured a brilliant offer over the asking price and I honestly could not have done it without them. I am incredibly grateful for everything they did and would recommend them to anyone looking to sell. Will certainly be selling with them again in the future!

Ashley · 20 December 2025

★★★★★ 5/5

Google

We recently purchased our dream home through Sandersons and the whole process was seamless! Linda was phenomenal, we couldn't have asked for a better service, she was on hand every step of the way, replying to emails super quickly, always at the end of the phone for queries and she genuinely cared. Linda helped to make what could have been a very stressful process feel exciting and manageable. We are very grateful for the fantastic service we received, our move went through in 10 weeks and that is thanks to Linda nudging things along nicely, we don't believe it would have processed so quickly if it wasn't for her efforts. She's a superstar! We fully recommend Sandersons to anyone looking for a new home!

Bonnie · 18 December 2025

★★★★★ 1/5

Trustpilot

How Can a Leaseholder Be Left Without Any Way to Communicate?

My experience with Sandersons UK has been extremely disappointing. Over a prolonged period, I have found it increasingly difficult to communicate with the company. In my experience, emails have not received substantive responses, issues raised through the property portal have not been properly addressed, and correspondence sent by Special Delivery has resulted only in acknowledgements or no meaningful response. Attempts to resolve matters by telephone have also failed to provide any effective resolution. As a leaseholder, I find it deeply concerning that I have been left without what I consider to be any effective means of communicating with my managing agent, particularly when matters affecting the management of my home and the governance of the residents' management company remain ongoing, including proposals to amend the Articles of Association. This is particularly worrying because, if an emergency or urgent maintenance issue affecting my property or the communal areas were to arise, especially outside normal office hours, I do not know how I would be able to report it or obtain assistance. That is not a position that any leaseholder should reasonably find themselves in. I referred my complaint to The Property Ombudsman (TPO). However, my understanding is that TPO did not investigate the merits of my complaint and made no findings on the issues I raised because it considered that they fell outside its remit. I remain in correspondence regarding that decision, as I struggle to understand how concerns about being left without any effective means of communicating with a managing agent fall outside the scope of an ombudsman scheme for property management. I also have an ongoing complaint before The Property Institute (TPI) concerning professional conduct, and I await the outcome of that review. Good property management depends on openness, transparency and effective communication with leaseholders. Unfortunately, that has not been my experience.

Mark · 28 July 2026

★★★★★ 5/5

Trustpilot

Excellent from the start

Sandersons were excellent from the beginning. Property particulars were accurate with superb photos. As I was selling an age restricted flat it was not the easiest property to market. However, they went the extra mile and I had several viewings, which resulted in a sale at a very acceptable price😊 Would particularly like to thank Antonia and Louise who both kept in contact regularly and updated me as things progressed. Moving is always stressful but Sandersons certainly did their best to try to make the process as smooth as possible, many thanks. Have already recommended them to neighbour.

Nick · 21 July 2026

★★★★★ 5/5

Google

We had the absolute pleasure of working with Kerry throughout the sale of our home, and she has been nothing short of amazing. From start to finish, Kerry was professional, approachable, and always ready to help with any questions we had along the way. Her communication was excellent, clear, timely, and reassuring, which made the whole process feel so much smoother and less stressful. Kerry genuinely cared about us and our situation, and it really showed in the way she went above and beyond to support us. We are so grateful for her hard work and dedication, and we couldn’t recommend her highly enough. Thank you, Kerry, for making such a big difference during such an important chapter in our lives! And thank you to all the Sandersons team for the support and help throughout. Shane & Danielle x

Car · 23 September 2025

★★★★★ 1/5

Trustpilot

A disappointing experience

Unfortunately, my experience left me feeling that I was not valued as a customer by the Wells branch. Throughout my dealings with Sandersons, there appeared to be a lack of proactive sales strategy and a limited ability to adapt when the property failed to generate an offer. More disappointingly, however, was the apparent lack of willingness to understand and take accountability for my concerns. I was ultimately left with the impression that protecting the company’s position was given greater priority than delivering a high standard of service and maintaining a positive customer relationship. I would not recommend.

Miss · 25 September 2026

★★★★★ 5/5

Google

Recently purchased a property with Sandersons as first time buyers, I have to say - Kerry Blue kept me updated thru out the process and has been a diamond. We completed fairly quickly both being chain free. Even after completion - Kerry is still on the end of the phone / email for my questions!! Nothing is too much for her. Thanks for making this transaction run as smoothly as possible.

Roxanne · 2 October 2025

★★★★★ 5/5

Google

I would highly recommend Anthony Ludkins at Sandersons. He was so accommodating and kept going that extra mile for us beyond he’s job discription which I rarely find. In all one of the best estate agents I’ve met so far. Lee up the good work Anthony. 😃 …

Nichola · 26 March 2026

★★★★★ 5/5

Google

Exceptional Service from Start to Finish We recently completed the sale of our home through Sandersons Ashford, and the experience was nothing short of outstanding. From the outset, Joe Galton and Kerry Blue provided an exceptional level of service, demonstrating professionalism, attentiveness, and a genuine commitment to seeing the process through smoothly. What truly sets Sandersons apart is their accessibility and responsiveness. Unlike many other agencies, there were no lengthy hold times or being passed from department to department. Every time we called, we were put straight through to someone who could help, most often Joe or Kerry themselves. Emails and telephone enquiries were answered promptly, showing a dedication rarely seen in the industry. Throughout the entire process, both Joe and Kerry were consistently polite, courteous, and highly attentive. Every query was met with clear and helpful responses, and at no point did we feel overlooked or like just another transaction. Their approach is a prime example of what customer service in this sector should look like. In a market where personal service often feels like a thing of the past, Sandersons Ashford stands out as a benchmark for excellence. We wouldn’t hesitate to recommend them to anyone looking to sell or purchase a property. A truly professional team offering a seamless, human-focused experience.

DJ · 5 April 2025

★★★★★ 5/5

Trustpilot

I have been a rental customer with…

I have been a rental customer with Sandersons Canterbury, for over six years now. I can honestly say that during this time, they have offered first class property management and letting agent service. Donna and the team are extremely approachable and professional. Any query, or request has always been dealt with super quickly.

N.A · 19 August 2026

★★★★★ 5/5

Google

I had a fantastic experience with Sandersons and particularly Joe. It’s clear why they stand out from the rest. From start to finish, they were professional, approachable, and genuinely supportive. Their knowledge, attention to detail, and communication made the whole process so much smoother. I couldn’t recommend them more.

Hughie · 11 December 2025

★★★★★ 5/5

Google

We purchased our new home from Sandersons and they took on the sale of our house. They sold out house swiftly and were good at keeping us updated throughout the process. Jackie, Antony, Kerry and their team were great. They continually chased up all of the agents in the chain, collated information for us and updated us as to progress. We encountered several issues leading up to exchange and the process at this stage was extremely stressful. Antony and Kerry were great and they were very keen to assist us to get to the finish point. We eventually exchanged and completed and moved into our beautiful home. A big thank you to Antony, Kerry, Jackie and the Sandersons team for helping us to find our perfect home.

Lou · 1 December 2024

★★★★★ 5/5

Trustpilot

Thank you Anthony

Big thank you to Anthony for going above and beyond his duty to secure a property for my son and daughter in law. Really appreciate his patience and kindness for making this happen Would recommend Sandersons Estate Agents for anyone who wants that extra personal service .

Colette · 13 August 2026

★★★★★ 5/5

Google

Massive thanks to Ant and Joe for helping me buy my home. They made everything easy from start to finish and were always there to answer questions and keep me updated. Nothing was too much trouble and I honestly can’t thank them enough for …

Ashley · 16 December 2025

★★★★★ 5/5

Google

I am very glad I have chosen Sandersons to sell my home Vicky is an outstanding estate agent. She provided honest advice, worked efficiently, and always acted in our best interests. Her attention to detail and warm approach made the whole process easy. Highly recommend!

Danielle · 16 December 2025

★★★★★ 5/5

Google

Sandersons are amazing I would definitely recommend them to sell or purchase your house Charlotte was so helpful and nothing was to much trouble, Charlotte was on the case immediately with every aspect of the purchase of our new house. What I liked most was if Charlotte said she was going to do it then I knew it was going to be done. Joe and Shayna were also so helpful and again nothing was to much trouble Everyone response to either email or phone was immediate THANK YOU ALL

Derek · 1 November 2024

★★★★★ 5/5

Google

I highly recommend Sandersons. They are very professional, friendly and give you an outstanding personal service. It was so refreshing to be able to speak to people who understand your needs and requirements, taking actions to help you move into your new home. The lady that helped me through this process, Ali, was so helpful, understanding and kind and without Ali going above and beyond I would not have got into my new home, thank you so very much Ali and Sandersons I really appreciate everything you did to make my move happen :-)

Lorraine · 19 March 2026

★★★★★ 5/5

Google

Fantastic Agent To Use I have had the pleasure of dealing with Sanderson for both buying and selling And got to say top class throughout Keeping you well informed, All the staff are amazing, I mainly dealt with Kerry this time who couldn’t have done more was lovely to deal with great at coming back to me on every point in the past I have also dealt with Jackie and Jane who also went over n above in their jobs Thanks to all the staff it was a plasure dealing with you all Kind Regards Cheryl

Cheryl · 4 October 2024

★★★★★ 5/5

Google

A big thank you to Joe and Ant for their help and guidance when selling my home. Their knowledge of the market, clear advice and support made the whole process much easier. I truly appreciated their professionalism and would highly recommend them.

Callum · 16 December 2025

★★★★★ 5/5

Google

The whole team were brilliant from start to finish. Jane when she visited and helped us get ready to sell, through to Linda who was always a call away and forever helpful. Ours was not a simple sale but the team constantly leaned in to help wherever they could.

Richard · 9 October 2025

★★★★★ 5/5

Google

Sandersons provided an exceptional service when we were purchasing our new home. Linda was absolutely fantastic and ensured the process was as smooth as possible. She provided excellent and consistent communication and ensure all parties were up to speed. Without Linda, the buying of our new home would have been even more stressful and she was key to making this a positive experience. Would highly recommend Sandersons and we would likely use them if we were to move.

Becca · 18 October 2024

★★★★★ 5/5

Google

I bought my house earlier in the year and couldn't recommend my experience with Sanderson's more highly. I would particularly like to thank Joe who did an outstanding job. His knowledge, guidance and support made the whole process smooth …

Simon · 16 December 2025