Trusted Agent profile
★★★★★
674 reviews across 3 offices and 2 platforms
Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.
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Sandersons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sandersons is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Sandersons and its branches was Highly Commended at The Negotiator Awards 2022.
Highly Commended at The Negotiator Awards in one year: 2022.
2022 1 Highly Commended The Negotiator Awards 2022 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Sandersons and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
2025 1 Gold The British Property Awards 2025 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleQuick to respond, efficient, pro-active and above all nice to deal with. I highly recommend their full management letting department. Good people. Straight forward and competitive pricing.
Many thanks for the 5 star review Phillipa. We are glad you had such a positive experience with Sandersons.
5/5
GoogleSanderson's were extremely helpful with helping me find a flat in Ladbroke Grove, and made the move in process very smooth
Thank you so much for the 5 star review John, we appreciate it.
5/5
GoogleSandersons helped me to find a property in Notting Hill. They made a process very smooth. I highly recomend this estate agent to all landlords and tenants
Thank you for the positive feedback Stefania, it is much appreciated.
5/5
GoogleI had a great experience of finalising my flat after viewing several options, the referencing process and signing was smooth and Anna helped me throughout the process by responding on time and helping me clear my doubts :)
Thank you so much for your 5 star review Siya!
5/5
GoogleAnna has been absolutely wonderful at looking after my property, she always keeps me updated and is gloriously pleasant to deal with. Highly recommend.
Dear Stuart, We are thrilled to hear that you have had such a positive experience with Anna. We really appreciate you taking the time to leave feedback.
5/5
GoogleCharlotte has been an amazing point of contact for me and my tenancy. She is a problem solver and really goes above and beyond to help you when needed! Thank you so much for all the help ❤️
Thank you for taking the time out to write such an excellent review Vanessa. We are pleased to hear that you had such a positive experience with Charlotte!
5/5
GoogleMy flatmate and I worked with Anna Batista to find our dream flat in Notting Hill. She was incredibly responsive, helpful, and friendly throughout our search. Would highly recommend her!
Dear Paige, We are so thrilled to hear you had such a positive experience with Sandersons. Thank you for your fantastic review!
5/5
GoogleBig fan of the Anna Batista and all the Holland Park team. Fantastic examples of solid human beings. Were incredibly helpful and patient in my meandering search for a casa in the parish that is west London. Thanks again, Anna.
Thank you for the great review Phil, we really appreciate your positive feedback!
5/5
GoogleExceptional estate agents that stand out from others in the area, going the extra mile to find me the perfect property. Anna in particular was personable and professional and would highly recommend using her in your next property search
Thank you so much for the glowing review Amy, it really is appreciated.
5/5
GoogleWe have worked with Sanderons for some time now and the team are wonderful to work with! Professional, kind and a real pleasure to deal with. Certainly one of the top agents in London!
Thank you for the positive feedback Karen, its much appreciated!
1/5
GoogleNot the most helpful agency I've dealt with. They won't hesitate to nickel and dime you for every last cent of your deposit. Not the most consistent with property management either. I would suggest going with one of the larger agents - at least you know what you're getting there.
5/5
GoogleGreat experience! I’m so glad and fortunately to reach out Sandersons during the highest demand as ever of Short letting, specifically meeting Anna - she is very friendly, responsive and professional. Just wanna say thanks here. 😊 …
Dear Brigitte, Thank you for sharing your experience with us, we appreciate your kind words.
5/5
GoogleI had just arrived in London and had luck to meet Miss Anna Batista who works at Sandersons. She helped me find a beautiful apartment and during the rental process, anna was very professional and ensured good communication between me and the owner which led to the completion of the rental agreement. It was a very satisfying rental experience.
Thank you for your feedback Mandy, we are so thrilled you had such a positive rental experience with Sandersons!
5/5
GoogleMy family and I have been very lucky to have Charlotte Heaton to turn to when things are less than straightforward. In high pressure situations she has remained exceptionally calm, and always stays in contact - which is difficult these days when we're being bombarded by emails. I hope that she stays with Sandersons, because we don't want to lose her!
Dear Sawad, Thank you for your kind words and taking the time to leave us such a wonderful review. We are thrilled to hear you had such a positive experience with Sandersons! It really means a lot to us.
5/5
GoogleFirst in class service from Sandersons. Particularly Anna Batista who was attentive to my requirements, helping me source and ultimately secure a place that ticked all the boxes. The professionalism sets Sandersons apart from competitors (who tend to feel very transactional). I have recommended their services to friends and colleagues.
Dear Hend, Thank you for taking the time to write such an excellent review. We strive to offer our clients exceptional customer service, and really appreciate the recommendation!
5/5
GoogleSandersons have been extremely professional and very different to other agents I have dealt with in the past. Anna Batista in lettings was personable, super helpful and communicative throughout the process. Very refreshing having come across these agents. I would highly recommend.
Thank you very much for the fantastic review Ana!
5/5
GoogleI feel very lucky to have Charlotte as our flat’s property manager. Communicative, available, and always helpful, Charlotte has consistently managed repairs and other concerns that have arisen at our flat. I know that if ever we have an issue, she can be trusted to take care of it. I cannot recommend her highly enough!
Thank you so much for the 5 star review Sophie. Your kind words are really appreciated!
5/5
GoogleThe staffs at Sandersons are really friendly and professional. They are very patience and also providing great help to working professional like me who came to the UK on a short term and lodging can sometimes be very difficult these days. 5 stars here~~
Thank you for the 5 star review. We appreciate the positive feedback.
5/5
GoogleTo find a property manager who manages your property as if their own is indeed a blessing. After a few hits and misses, we have been very blessed to have Charlotte Heaton manage our home. She amazes me with her future planning in dealing with the stickiest of situations and with zero procrastination. Am sure as a property manager she has many balls up in the air to manage, but she is truly exceptional in putting your interests first. Her determination, tenacity and steadfastness in providing unstinting support is astounding. A rare gem we intend to hang onto. Wishing Charlotte all the best.
Dear Ambreen, Thank you ever so much for the fantastic review. Client satisfaction is our top priority and we are so glad you had such a positive experience with Charlotte! We really appreciate your feedback.
5/5
GoogleBy far the best estate agency I have ever dealt with! The team went above and beyond to make our move in process smooth and enjoyable. I would like to thank Anna for really taking proper care of us from the beginning making us feel heard in situations that were unexpected. To our surprise this level of service has kept up even after we signed the contract and would like to thank Charlotte and Aleesha for their amazing support as well.
Thank you for your kinds words Leo. We strive to provide superior client service and are glad you have had such a positive experience with Sandersons!
5/5
GoogleAnna Batista has been an absolute star in our search for a property. She has taken our requirements and found a place that is beyond our expectations. She was informative and honest, and put a lot of time and effort into making things work. We are so grateful. No one will look after you as well as Anna and her team does. A big thank you to Sandersons, your work is appreciated! We highly recommend them as an agency.
Thank you for taking the time to leave us such a fantastic review Rose, we really appreciate the positive feedback!
5/5
GoogleWe had a lovely experience with Sandersons earlier this year when the lovely Anna helped us find and sign our dream home. She was such a pleasure to work with - always finding solutions and eager to help - always with a smile. She made the entire experience of moving house as pleasant as can be. Thank you Anna, thank you Sandersons!
Dear Marie-Charlotte, We are glad you had such a pleasant experience moving properties and really appreciate the wonderful review.
5/5
GoogleCharlotte Heaton is our property manager and we couldn’t be more impressed. She is on the ball, has the best contacts in the industry to get any issue addressed no matter how large or small and is always a pleasure to work with. We feel very grateful to have such incredible support managing our property while we live overseas. Many property managers are not proactive or responsive, as we were using a different company in the area before and were unsatisfied, but Charlotte has done nothing but impress with her responsiveness, tenacity and great attitude. She is always honest and that’s a rarity in our experience. Simply put, she is irreplaceable! Thank you for all your hard work!
Thank you so much for your kind words Seher. Client satisfaction is our top priority and we are so glad you had such a positive experience with Charlotte!
5/5
GoogleI'm very happy that we now have a good local independent estate agents on Holland Park Avenue. I have dealt with Anna Batista for over a decade. She has found me some amazing tenants and has always been a pleasure to work with. I couldn't be more pleased that she has joined the team at Sandersons - their ethos reflects Anna's professional and friendly attitude. I have found Sandersons to be refreshingly efficient with their admin back up. Aleesha has been incredibly proactive in ensuring all tenancy admin is completed correctly. I look forward to a long relationship with this company.
Thank you for the excellent review Marie-Therese. We strive to provide superior client service and are so glad you have had such a positive experience with Sandersons.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.
Yes. In The Trusted Agent 2026 awards, Ashford won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 6 other industry awards since 2018.
