Trusted Agent profile
★★★★★
674 reviews across 3 offices and 2 platforms
Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.
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Sandersons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI highly recommend their full management letting department. Good people. Straight forward and competitive pricing. Strongly recommend to work with the Sandersons, in particular with Amy And Anna they are both amazing and exceptional communicators with professional approach. found me a great place in my ideal location!
Thank you for your kind words and 5 star review!
1/5
GoogleFound them to be dishonest and highly unprofessional . The positive reviews are written by themselves. Best keep away.
Dear Rodrigo, we take customer feedback very seriously and would like to address your frustrations and hopefully find a positive resolution. Unfortunately, we can’t currently find a record of a transaction with us. In order to help you further, we’d appreciate it if you could contact us with your full name and email so that we could go forward with a resolution. Thank you
5/5
GoogleStrongly recommend to work with the Sandersons, in particular with Amy Underwood. She is exceptional communicator with professional approach and has fingers on the pulse at all times!
Hi Andriy, thank you so much for taking the time to write such a lovely review, it is very much appreciated.
1/5
GoogleAVOID SANDERSONS AT ALL COSTS! See bullet points below as I’ve wasted so much of my time with this company already … Damp flat, blamed on condensation when in fact it was rising damp we even had slugs coming through the timber floor boards during winter months / minor works were carried out by their odd job man who arrived on numerous occasions without sufficient equipment and were left with exposed plaster walls for month, not painted. Landlord finally agreed to carry out necessary work by injecting the walls with DPC injection treatment towards the end of our tenancy which is a 5 min’ job, why this couldn’t have been addressed at the start of our tenancy is beyond me / attempted revenge eviction, I had to engage a solicitor which cost over £1,000 which was ignored by agent completely, my solicitor even called the office to follow up. I had to physically go into the estate agents for an update / unhelpful and illiterate emails by Louise / falsely charged for call out fee for a fridge repair within weeks of moving in, said they would take amount from my deposit which didn’t actually transpire in all fairness they probably forgot with their lack of organisation / funnily enough bumped into the owner at a local pub with his dog. I knew who he was but he didn’t know who I was, told me he had a new child and wasn’t getting any sleep which explains a lot / Worse ran estate agents I have ever come across in the UK. Rent was paid on time, we looked after the property yet received nothing but a nightmare in return, AVOID SANDERSONS AT ALL COSTS.
5/5
GoogleJust want to say how amazing my experience with Sandersons was! especially Anna and Amy in the lettings very friendly and super educated Quick to respond, efficient, pro-active and above all nice to deal with. I highly recommend their full management letting department. Good people and amazing places to rent helped me get into London and find my ideal place in Notting Hill 🙌🏻
5/5
GoogleJulie was amazing, helped me with everything and made the whole process comforting and reassuring. I'm glad Julie was the one helping me thank you 😊 …
Hi Carl. Thank you for the great review. It is so nice to read how happy you are with the help provided. You have chosen a great home for you and your family, I am sure you will all be very happy living there. Best Wishes Julie
5/5
GoogleGreat service! thank you so much Charlotte for your support 🙏🏻 …
Dear Shady and Moe, thank you for your wonderful feedback; it's our pleasure!
5/5
GoogleThe Cleaning Cupboard have worked with Charlotte this past year since she started at Sandersons and last year in her previous role at Mountgrange Heritage - Charlotte has her finger on the pulse at all times! She is an exceptional communicator, organiser and problem solver, if ever there is an issue, Charlotte is on the case immediately and never fails to find a solution - our clients who have Charlotte as their property manager all have the same feedback. Charlotte is a pleasure to do business with and one of a kind, I could not recommend her more highly.
Thank you for taking the time to write such a wonderful review Alexander, your feedback is much appreciated! We are so thrilled to hear you have had such a positive experience working with Charlotte!
1/5
GoogleI am highly disappointed in this company. They are quick to collect deposit to secure rent. However, when it comes to them refunding you back your money, it all turns to stories and lies. One staff will be telling you one thing, the other staff will be saying something different. Highly unprofessional and bad practices.
Dear Dewumi Babs, Thank you for taking the time to leave us a review. We continuously work to create good customer experiences, and we’re sorry to hear that you feel we did not achieve it on this occasion. Would you please consider contacting me at 01227 784784 or j.haskins@sandersonsuk.com to discuss your comments so that we better understand where it went wrong and use this to improve our service in the future. Kind regards, Jess Haskins
1/5
GoogleTerrible service, dishonest agents on all grounds.
5/5
GoogleVery dedicated and honest team. Thanks very much
Thank you so much for the review, we really appreciate your feedback. It was a long journey, but I knew we would get there in the end! I would like to wish you the best of luck in this new chapter. Best Wishes, Chloe
5/5
GoogleA big thank you to Jay for a first class service.
Thank you so much for your 5 star review Russell. The sales team and I are so pleased for your dad and hope he will be very happy in his new home. Best Wishes Jay
5/5
GoogleThe best experience, Emily Wills helped me instantly and she was so lovely. Im so grateful for her.
I appreciate the positive feedback and aim to always help my tenants the best I can. Best Wishes Emily
5/5
GoogleBought our first home through Sandersons and Kerry was our estate agent. Kerry was very professional, clear with communication and active during the purchase process. Kerry always ensured I was well informed the the process and always answered any questions I had. Would 100% reccommend Thank you very much!
1/5
GoogleSales side very good. Once passed over to the Progression Team it all ends rather messy I am afraid. Had a cash buyer who had been checked to be so. Turned out they wasn't. Waited far too long for information, feedback, phone calls. I did ask for the property to be re-marketed when I smelt a fish a month ago but nobody helped me out. For £5000 I would drive from Southampton to Glasgow in a day and sleep in my car if I had to. Sadly, Sandersons Progression Team do not have the same work ethic. Get rid of everyone in the renamed Regression Team, there is NO point in having them. As much use as a Chocolate Fireman. Edit after response 18.58 - My initials are SB. It should not be too hard work out as you don't have that many to sell. Speak to Linda Stevens, Charlotte Dury. Edit 17.54 - Thank you for your reply but I did not send direct as you'd cover it up. In the original memorandum of sale from Sandersons 28/10/22 it does say Is this a cash sale? - Answer Yes. Travel of 80 mile round trip for a £5000 deal is nothing. Undue pressure, 4 months for a cash sale? Being asked personally if a red biro line that represents a pipe on a plan from 1967 when I was born in 1969 may or may not clip a tiny corner of my house is ridiculous. How would I know? Being asked about what the next door neighbours do in their garden? Nothing to do with a sale, nor is being asked for a electrical cert or gas cert. Good luck with running your business. Terrible.
Having had the chance to consult with the entire team, I can confirm that we are not and have not progressed a sale for anyone in the name of Dave Johnson. If you'd like to get in touch then please do so directly. Edit - We would hope that if you have a genuine complaint you would come to us directly rather than using this forum under a pseudonym. Having said that and investigating this further, I would like to add that we are really disappointed you reviewed us, as you have, without giving us any ability to respond to the points you have made in person. As our many 5 Star reviews will testify to, we take enormous pride in what we do and work tirelessly on behalf of our clients. Your prospective purchasers were not cash buyers and we never claimed they were. I would refer you back to when the offer was accepted. They had a flexible mortgage secured on another property which enabled them to draw down the funds to buy yours. We qualified this and you agreed to proceed with them on this basis. The reason they pulled out of the sale was the defects found in the property, which came to light as a result of a survey, coupled with what they considered to be an unreasonable level of pressure you applied to get them to exchange. We did everything in our power to keep this sale on track including liaising with all parties involved and organising an additional viewing which resulted in one of our managers driving an 80-mile round trip. We wish you the best of luck with your sale going forward.
5/5
GoogleWe can't thank you Lisa and Roger enough for what they did and the service we received. Selling a property can be a very stressful process but this wasn't the case for us due to the hard work, diligence, patience, kindness and professionalism of both Lisa, Roger and the team. The communication was excellent and they kept us informed on all steps and throughout the process. The team made sure we were aware of what was happening, how long it was estimated to take and managed out expectations from the start. This meant we were reassured on what was happening and kept up to date regularly so there was no chasing up or asking what was happening after viewings had taken place and we knew who was coming into our house and when. Roger and Lisa were always communicating with us , did all the viewings and gave us feedback in realtime. We found this level of service was priceless when considering all the uncertainty that goes with the buying and selling process. Its also worth mentioned the quality of the photos, I was shocked at the equipment used and how advanced and professional it was. The photographers did a great job presenting my house, when I saw the photos I almost didn't want to sell, I liked it so much. I can't rate the service highly enough and the best part is they sold the house so quickly and negotiated a fantastic price for us. We will alway be grateful to Roger and Lisa not only for the professional service but for never making us feel like a nuisance. We never felt like just another case but, instead they made us feel like our new home mattered to them. Its this level of professionalism combined with a personal touch that sets them apart from other firms. Thank you to all the team for all you have done.
Hi Dan It was a pleasure working with you on your sale. We are so pleased we managed to get you completed within your required time frame and we wish you the happiest of times in your new home. Best Wishes
5/5
GoogleSandersons have been brilliant from start to finish. Despite two purchasers falling through Lisa and Roger sold the property again within 5 days. Chloe was professional and kept us informed throughout the whole process. I would definitely recommend them to anyone.
Thank you so much for your kind words, it has been an absolute pleasure working with yourself and Vince on the journey of your house sale and I had every confidence we would get there in the end. Best wishes for moving into your new forever home. Chloe
5/5
GoogleWe are about to leave a property managed by Sandersons that we have rented for the last 6.5 years, so I wanted to take the opportunity to say what excellent service we, as tenants, have received from them. So often, letting agents seem mainly to have the landlord's interests at heart, but with Sandersons we have always felt that they have been equally concerned that our experience should be as good as possible - whether maintenance or periodic inspections or anything else. And this has never been more true than now, where Harry Brewer has been our point of contact. Harry has seemed to go out of his way to make sure that the conclusion of the tenancy has been handled with care, sensitivity and consideration. In this way, he has helped make sure that we have had a fitting end to a very happy time. We are very grateful to him and to every member of the Sandersons team we've come into contact with throughout.
Hi Martin, thank you for giving 5 stars and such a fantastic review. You have been great tenants and I am so pleased that you are leaving with such high opinions of Sandersons and myself. I wish you both all the best of luck with the future! Thanks again. Harry
2/5
TrustpilotWe ordered electric blinds for our Living Rooms/French windows and bay window
We ordered electric blinds for our reception rooms which included large French Windows. We were not aware at the time of ordering that the UK company had been taken over by Hilary Blinds. The Fitter eventually came (he was excellent - hence the two stars) but one blind for the large French window had left the factory having been strung incorrectly and this meant that we would have to leave it down on the window until the replacement. We were told by the Fitter that this is a regular issue.These blinds are expensive and I really was aggravated that a faulty blind could pass through their factory quality control. It was difficult to find a number to call them on, but eventually, the Fitter gave me one and I got through to a lady who told me that I would get a replacement in due course. I asked for some compensation for the inconvenience and was told that replacing the blind was compensation! She had no training to deal with a complaint and was very defensive. I then asked to be put forward to customer service (as she was from another department) and she then told me she was also customer service! I was so disappointed by her behavior and the inconvenience, I emailed Sandersons with my complaint and have never had even an acknowledgement! To me, this is the worst example possible for customer service.Basically, there is NO customer service at Sandersons and I would certainly never use this company again.
5/5
GoogleRating only, no written review.
Thank you for the 5 star review Alessandra, it is greatly appreciated.
5/5
GoogleRating only, no written review.
5/5
GoogleIt was a pleasant experience of finding a new place with Sandersons. Thanks to Amy and Aleesha.
Many thanks for the 5 star review Emircan. We are glad you had such a positive experience with Sandersons!
5/5
GoogleWe do some work with Sanderson’s on a B2B bases. I would strongly recommend them for all aspects of property. Their staff are so friendly and it’s a fantastic experience all round!
Thank you for the 5 star review Elliot it is very much appreciated. We strive for customer satisfaction at Sandersons and are always pleased when our clients repeatedly choose to use our services!
5/5
GoogleMy wife and me got our new flat through Sandersons at Holland Park. We had a lovely first visit of the flat with Amy and did the rest with the help of Anna and Aleesha. Everything went very easy and professional. Thank you very much again.
Hi Julius, thank you for taking the time to write us such a positive review. We are so glad that the team at Sandersons were able to assist you with your flat search!
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London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.
Yes. In The Trusted Agent 2026 awards, Ashford won Gold.
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