Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleSew, was so kind. She helped me to location the store and was very friendly
Francis Β· 11 September 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Francis, for your wonderful review! We're delighted to hear that Sew was able to assist you so kindly and make your experience a positive one. We look forward to welcoming you back in the future.
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5/5
GoogleI have units four and five and have been using this storage unit for years. I canβt speak highly enough of all staff members but mainly Danny and Mark really appreciate the help, support and continuous professionalism throughout the years.
Samuel Β· 11 September 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Samuel, for your wonderful feedback! We're delighted to hear about your positive experiences with our team, especially Danny and Mark. Your continued trust and support mean a lot to us.
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5/5
GoogleGreat. Good to store. Good customer service. Good everything. Will use again
Sophie Β· 11 September 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Sophie, for your wonderful feedback! We're delighted to hear that you had a great experience with our services and look forward to welcoming you back in the future. Your support means a lot to us!
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5/5
GoogleThe Team were really helpful and processed an urgent item to the USA in minutes! Happy to recommend.
Mr Β· 11 September 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Iain, for your wonderful feedback! We're thrilled to hear that our team was able to assist you promptly with your urgent item. Your recommendation means a lot to us.
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5/5
GoogleGreat experience. Gents were super helpful. Even spotted a potential error I made with two different parcels. 5 β!
MrNoble76 Β· 11 September 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, MrNoble76, for your wonderful feedback! We're delighted to hear that our team was able to assist you effectively and catch the potential error. We look forward to serving you again in the future.
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5/5
GoogleI took a storage unit recently at SwanleySafestore and was welcomed by Mark who sorted everything for me quickly and efficiently. The unit was spacious and clean and exactly what I needed to store household items.
Mark was very helpful and friendly and helped me to download and set up the app for entering the premises. Safe store also has items like bubble wrap packing boxes and blankets at very reasonable prices. I feel reassured that my belongings will be safe and secure as long as needed. To keep your items safe is also very reasonably priced. Would highly recommend this service.
Thank you to Mark and all the team at SwanleySafestore
Mary Β· 11 September 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Mary, for sharing your wonderful experience with us at Swanley Safestore. We're delighted to hear that Mark and the team were able to assist you efficiently and that you found our facilities and services to your satisfaction. Your recommendation means a lot to us, and we're glad to know you feel confident in the safety and security of your belongings.
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1/5
GooglePoor staff attitude, unclean units. Poor parking facilities, leading to a lot of heavy lifting. This was not good for my elderly friends. No help from either of the male staff.
Nigel Β· 11 September 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Hi Nigel,
Thank you for your review. Despite conducting a thorough check of our records, we have been unable to identify any customer account, booking, or interaction that matches the details provided.
As online reviews are intended to help consumers make informed decisions, we encourage contributors to ensure that their reviews are based on genuine customer experiences. We take all authentic feedback seriously and remain committed to maintaining a professional, respectful, and inclusive environment for both customers and staff.
Kind regards.
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5/5
GoogleBig thanks to Mick and his sidekick at safestore hapton , great service , great price and he gave us a lift down to the bottom unit . Top fella
Craig Β· 13 August 2026 Β· Safestore Limited Hapton
Agent replied Β· 13 October 2026
Thank you, Craig, for your wonderful feedback! We're thrilled to hear that Mick and the team at Safestore Hapton provided you with excellent service and a great price. We appreciate your kind words and look forward to assisting you again in the future.
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5/5
Googlestaff are welcoming and helpful. ππ β¦
Beth Β· 13 August 2026 Β· Safestore Limited Hapton
Agent replied Β· 13 October 2026
Thank you, Beth, for your wonderful feedback! We're delighted to hear that our staff made you feel welcome and were able to assist you. We look forward to serving you again in the future.
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5/5
GoogleRating only, no written review.
Mike Β· 13 August 2026 Β· Safestore Limited Hapton
Agent replied Β· 13 October 2026
Hi Mike Bello, thank you for your 5 star rating for Safestore Self Storage. I am pleased that you had a positive experience with us and we appreciate you taking the time to rate us. Thanks.
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5/5
GoogleI canβt recommend Mike and the team at Safe Store highly enough. From start to finish, the service has been absolutely fantastic. Everyone has been friendly, professional, and incredibly helpful, making the whole process easy and stress free. Nothing was too much trouble and they went above and beyond to provide excellent customer service. Thank you, Mike and the team, for such a great experience!
Lindsay Β· 13 August 2026 Β· Safestore Limited Hapton
Agent replied Β· 13 October 2026
Thank you so much, Lindsay, for your wonderful feedback! We're thrilled to hear that Mike and the team made your experience with Safestore so positive and stress-free. Your kind words mean a lot to us, and we look forward to assisting you again in the future.
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5/5
GoogleRating only, no written review.
Charlotte Β· 13 August 2026 Β· Safestore Limited Hapton
Agent replied Β· 13 October 2026
Thanks Charlotte Stevens for taking the time to share your 5* rating for Safestore Self Storage. Please don't hesitate to contact the team in reception if there is anything else you need.
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5/5
GoogleFacility is fantastic. Mark and Danny are amazing.
Saffa Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Saffa Sue, for your wonderful review! We're thrilled to hear that you find our facility fantastic and that Mark and Danny made such a positive impression. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service.
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5/5
GoogleGreat store.
AMIT Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Amit, for your wonderful review! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you, please let us know.
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5/5
GoogleVery quick and efficient!
Michaela Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Michaela, for your wonderful feedback! We're delighted to hear that you found our service quick and efficient. We look forward to assisting you again in the future.
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5/5
GoogleGood guys down at Swanley. Very helpful
Mark Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Mark, for your kind words and fantastic rating! We're delighted to hear that our team in Swanley was able to assist you. If you need anything else, we're here to help.
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5/5
GoogleThe staff were very helpful and polite
Selena Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Selena, for your wonderful feedback! We're delighted to hear that our staff were helpful and polite during your visit. Your satisfaction is our top priority, and we look forward to serving you again in the future.
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5/5
GoogleExcellent service and super secure facility! The staff was incredibly helpful and made the move-in process smooth and hassle-free. Highly recommend Safestore!
Sana Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Sana, for your wonderful feedback! We're thrilled to hear that you found our service excellent and our facility secure. It's great to know our team made your move-in process smooth and hassle-free. We truly appreciate your recommendation!
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5/5
GoogleUse this site to drop off and collect my parts. Dan, Mark and Tracy are very nice staff members and always help me out if I have an issue.
Karol Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Karol, for your wonderful feedback! We're delighted to hear that Dan, Mark, and Tracy have been so helpful during your visits. We look forward to continuing to assist you with your storage needs.
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1/5
GoogleUsed safe store a few months ago, unfortunately we would not recommended this company. Found staff rude and incompetent.
Kerena Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Hi Kerena,
Thank you for your review. We have investigated the matters raised and have been unable to identify any customer record or interaction that matches the circumstances described.
As reviews are most valuable when they reflect genuine customer experiences, we encourage reviewers to ensure that the information provided is accurate and based on direct dealings with our business.
We remain committed to delivering a professional, respectful, and inclusive service and take all genuine customer concerns seriously.
Kind regards,
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1/5
GoogleRating only, no written review.
Helen Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you Helen for your review. After investigating, we have been unable to identify any customer record or interaction relating to the details provided. We encourage reviews to be based on genuine customer experiences.
Kind regards,
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5/5
GoogleMark is a true credit to the business, always on hand to assist with any queries that I have; assisting me and my colleague wherever possible.
Harry Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Harry, for your wonderful feedback! We're delighted to hear that Mark has been so helpful and supportive. Your kind words mean a lot to us and we'll be sure to pass them along to Mark.
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5/5
GoogleTop staff. Very accommodating. Amazing service.
Will Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Will, for your wonderful feedback! We're thrilled to hear that our team provided you with amazing service and met your needs. We look forward to assisting you again in the future.
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5/5
GoogleFirstly I would like to say how friendly and helpful the staff are. The unit has helped us tremendously with our move. Thank you Swanley branch
Vivian Β· 11 August 2026 Β· Safestore Limited Swanley
Agent replied Β· 11 October 2026
Thank you, Vivian, for your wonderful feedback! We're delighted to hear that our Swanley team could assist you during your move and that you found the unit helpful. Your kind words mean a lot to us.
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