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Safestore Limited estate agents in Colchester, Bournemouth, Swanley and 3 more

4.8

★★★★★ Excellent

1,847 reviews across 6 offices and 2 platforms

Safestore Limited has six offices, in Colchester, Bournemouth, Swanley, Edinburgh, Bolton and Hapton. Together they have 1,847 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,846

Reviews on Google

All 6 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 6 offices

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Our offices

Safestore Limited's six offices, most reviewed first. Each has its own page.

Latest reviews from every Safestore Limited office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Easy enough to get too, staff quite friendly, very happy to help with any enquiries, I was just a bit shocked at the rise in price after my initial loan period.

Gavin · 10 June 2022 · Safestore Limited Bolton

Agent replied · 11 June 2024

Hi Gavin, thank you for your rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the location of the facility and also the customer service from the store team. Depending on your length of stay, please feel free to check with our store team to see what offers are available to you after your initial loan period has ended. We appreciate you taking the time to rate us, thanks, Laura, Safestore.

5/5

Google

Fantastic staff. Have dealt with Cecelia (hope that's spelt correctly) and Chloe. Both have brilliant customer service skills. Very friendly.

Woody · 10 June 2022 · Safestore Limited Bolton

Agent replied · 11 June 2024

Hi Woody, thank you for your 5 star rating for our Safestore at Bolton North. I am pleased you had a positive experience with us and that both Cecelia and Chloe were both friendly and helpful in assisting you with your storage requirements. We appreciate you taking the time to rate us, thanks, Laura, Safestore.

5/5

Google

Really nice people on reception, always helpful and knowledgeable. Easy to arrange and always clean and tidy. I would definitely recommend this business.

Veronica · 10 June 2022 · Safestore Limited Bolton

Agent replied · 11 June 2024

Hi Veronica, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and that you were happy with the customer service you received from the store team, who you found helpful and also with the cleanliness of the facility. We appreciate you taking the time to rate us and thank you for recommending Safestore, thanks, Laura.

5/5

Google

I dealt with a young lady Cecellia, she was most helpful new the job and systems perfectly, I have been a client of Safestore for many years but the service I received from them this time was second to none. Thank you.

James · 10 June 2022 · Safestore Limited Bolton

Agent replied · 11 June 2024

Hi James, thank you for your 5 star rating and rating for our Safestore at Bolton North. I am pleased you had a positive experience with us and that you were happy with the customer service you received from Cecilia who you found most helpful. We appreciate you taking the time to rate us and thank you for your business over the many years of storing with us, thanks, Laura, Safestore.

5/5

Google

Very impressed. Great staff very efficient and friendly. The facility itself is first class, easy but secure access, really clean and tidy.

Mick · 10 June 2022 · Safestore Limited Bolton

Agent replied · 11 June 2024

Hi Mick, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and that you were happy with the customer service you received from the store team and also with the facility access and security. We appreciate you taking the time to rate us, thanks, Laura, Safestore.

5/5

Google

We needed a small unit for an extended period to help with declitter as we decorate and make some home improvements. The staff have been extremely helpful and polite. The unit we chose with their help is sufficient for our needs. It’s clean and dry and we are so far happy with it and the security and access to it.

L · 10 June 2022 · Safestore Limited Bolton

Agent replied · 11 June 2024

Hi L A, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received from the store team in helping you find the right room size for your storage needs whilst you are making some home improvements. We appreciate you taking the time to rate us, thanks, Laura, Safestore.

5/5

Google

Only had a storage unit here for a couple of weeks, but so far, everything is great! Prices are fair and in line with other facilities in the area, staff are really, really helpful and knowledgeable, and the facility in the whole is really good. Plenty of loading bays to choose from, loads of moving trollies and pallet trucks to help you move your items to your unit and a large lift helps get you to any floor. Really convenient access times to this facility as well, so if you work most days of the week, you can always come here before or after standard working times and have access to your unit. If you’re looking for short or long term storage, I’d highly recommend this place.

Lee · 10 June 2022 · Safestore Limited Bolton

Agent replied · 11 June 2024

Hi Lee, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received and also the great value for money. We appreciate you taking the time to rate us, thank you for recommending Safestore, Laura.

5/5

Google

Great and convenient service, friendly and helpful staff.

Waseem · 23 October 2021 · Safestore Limited Bolton

5/5

Google

Rating only, no written review.

Wayne · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thanks for the top marks for our Safestore Centre in Swanley. We appreciate you taking the time to rate us. Thanks, Chris, Region 5 Customer Feedback Manager.

5/5

Google

Cheep storage

Ellie · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thank you for your feedback for our Safestore Centre in Swanley & for awarding them Top Marks. I am pleased to hear that you found the room price to be great value. Thanks for taking the time to provide feedback, Kind regards, Chris, Region 5 Customer Feedback Manager

5/5

Google

Welcoming staff

Teresa · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thanks for the top marks for our Safestore Centre in Swanley. We appreciate you taking the time to rate us. Thanks, Chris, Region 5 Customer Feedback Manager.

5/5

Google

very helpful people

Colin · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thanks for the top marks for our Safestore Centre in Swanley. We appreciate you taking the time to rate us. Thanks, Chris, Region 5 Customer Feedback Manager.

4/5

Google

Easy access after hours

Thplumbing88 · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thanks for your feedback for our Safestore Centre in Swanley. I am pleased to hear you found our facilities easy to access out of hours as this is one of our premium features. Thank you for using Safestore. Chris, Region 5 Customer Feedback Manager.

5/5

Google

Very efficient and helpful staff,

John · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thank you for your review for our Safestore Centre in Swanley. I am pleased that you found the staff to be very helpful & efficient in your dealings with them. Thank you for awarding them top marks & for taking the time to provide feedback, Kind regards, Chris, Region 5 Customer Feedback Manager

5/5

Google

Good price, location, condition and excellent service. Recommended

Christopher · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, thank you for your recent feedback for our Safestore Centre in Swanley & for awarding us Top Marks. I am pleased to hear you are happy with the service you have received so far, I do hope this continues. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Natalie, Safestore

1/5

Google

They keep spam calling my number asking for Susan. Despite the fact I have stated to them multiple times that she dose not exist and to stop calling me!

TriggerdMelon · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thanks for your email & comments made. I've checked our Swanley Centre & they had two 'Susan's' who enquired for storage in the date range before your feedback. One number didn't work & the other one they left a few voicemails but didn't make contact with anyone. All our calls are automatically recorded & all we have recordings of are voicemails being left. If an enquiry answers & tells us the number isn't correct we delete it immediately so no further calls are made. Usually if a customer enquires with a 'fake' number with Safestore they also enquire elsewhere too so I suspect that you had calls from multiple different companies. Kind regards, Chris, Region 5 Customer Feedback Manager

5/5

Google

Visited the store a few weeks back and was greeted by Lisa. Very welcoming, polite and helpful throughout my visit. Would definitely visit again and recommend to others.

David · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Dear Mr Hall, Thank you very much for your 5* review & particularly for recognizing the great work that Lisa did in looking after you! Kind regards, David

5/5

Google

Exactly what you would expect, I wasn't the customer, I was helping a family member move their stuff, he said that the team here were friendly and flexible.

Chris · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thanks for your recent feedback for our Safestore Centre in Swanley. I am pleased to hear you are happy with the service you have received so far, I do hope this continues. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Chris, Region 5 Customer Feedback Manager.

5/5

Google

Absolutely brilliant customer service. Adam was so helpful and couldn't do enough to help. He came up with solutions for all our needs.

Jon · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, thanks for the top marks for our Safestore Centre in Swanley. We appreciate you taking the time to rate us. I will pass on your comments & thanks to Adam, Thanks, Chris, Safestore

5/5

Google

Adam helped me a great deal with my storage..... He was kind thoughtful and professional in his approach ahd did all the paperwork From the Swanley site... This greatly appreciated because I am not very good at It.... Thankyou Adam and Safe Store.....

Derek · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thank you for your review for our Safestore Centre in Swanley & for awarding them Top Marks. I am pleased that Adam helped you through the process for your storage & will pass on your thanks to him. Kind regards, Chris, Region 5 Customer Feedback Manager

5/5

Google

I had two rooms at Swanley safestore for six months. Very safe and secure. I had no issues during this time. The staff are a credit to their company. I can not thank then enough for their help and support. Frank & Linda Coughlan

Frank · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thanks for your feedback for our Safestore Centre in Swanley & for awarding them Top Marks. I'm pleased that our friendly onsite team looked after you & your items whilst there & will pass on your comments & thanks to them. Thank you for taking the time to provide feedback & for choosing Safestore as your storage provider, Kind regards, Chris, Region 5 Customer Feedback Manager

5/5

Google

It's a storage unit. Great prices, lovely staff and if it's available you can even rent 24 hour access where they give you a key fob and codes for the gate (you must remember to lock up yourself). We wanted a 24hr lockup which wasn't available for a couple of weeks, so they gave us an office hour lockup in the mean time but as soon as 24hr was available they moved us into it, also while we had the office hour one they did not charge us the extra premium which was nice! Lovely! I highly recommend this place.

Dan · 12 June 2021 · Safestore Limited Swanley

Agent replied · 11 June 2024

Hi, Thanks for your recent feedback for our Safestore Centre in Swanley & for awarding them Top Marks. I am pleased to hear you are happy with the service you have received. Please do not hesitate to contact a member of our friendly team in the store if there is anything they can help with. Chris, Region 5 Customer Feedback Manager.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Safestore Limited

Which Safestore Limited office has the most reviews?

Colchester has the most, with 501 reviews rated 4.9 out of 5, followed by Bournemouth with 326.

Where are the Safestore Limited offices?

The six Safestore Limited offices, by town:

  • Bolton: Egyptian Street Bolton, BL1 2HS
  • Bournemouth: 518 Wallisdown Road, Bournemouth, BH11 8PT
  • Colchester: 572 Ipswich Road, Colchester, CO4 9HB
  • Edinburgh: 62-66 Newcraighall Road, Edinburgh, EH15 3HS
  • Hapton: 4 Boran Court, Hapton, BB11 5TH
  • Swanley: London Road, Southern Cross, Swanley, BR8 8EE

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