5/5
excellent service, with a smile, very efficient, especially, commendation for staff, namely Lisa
Trusted Agent profile
★★★★★
1,847 reviews across 6 offices and 2 platforms
Safestore Limited has six offices, in Colchester, Bournemouth, Swanley, Edinburgh, Bolton and Hapton. Together they have 1,847 reviews on two platforms, rated 4.8 out of 5 overall.
1,846
Reviews on Google
All 6 offices
1
Reviews on Yell
All 6 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Safestore Limited's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
excellent service, with a smile, very efficient, especially, commendation for staff, namely Lisa
5/5
Wonderful service, couldn't have been more helpful, highly recommend
5/5
Phil Ecolab - Staff are always friendly and ready to help out. GREAT Service all round.
5/5
Very efficient and helpful. great value for money. Tracey is an absolute star, above and beyond helpful.
5/5
Fantastic customer service from Tracey and Lisa ,didn't relies there was so much to packing up a house and put my mind at ease as to letting me know everything I would need will be back for more soon and will be telling everyone to use safe store, thanks a lot girl
5/5
I have been using Selfstore in Swanley for some time. I must say that the assistant manager Trasey is beyond extremely helpful. Very polite and always attentive to customer needs. No problem is to big or to small. I would highly recomend storage at this facility.
5/5
The customer service was brilliant. An Agent called Visa was extremely polite, very helpful and very professional. He assisted with technical ideas on how to safe store a large fragile electronic and even went over and beyond in packaging it. He is an asset to your business. Thanks.
5/5
We have received GREAT service at Safestore Burnley. Special mention to James the manager who helped with the bookings/questions etc.
1/5
This was a waste of time and money renting out office space, it would have been more useful putting the money in a blender and drinking it. They say you can cancel after 3 months, this is not the case. Neither is the 30 day notice when your leaving because they take the payments every 28 days so you still lose money, however the worst thing that this company has done is take the money from me and have the audasity to turn round and say I havent so they must take it from my deposit. Last time I use this company or any company like it and I urge other people who want storage to ask a friend or family member who has an extra room at their disposal
5/5
Friendly staff, great value all the information I needed without any hastle. I would fully recommend
5/5
easy to set up the storage impressed with the service received and how everything was explained. Facility exceptionally clean far better than I expected Well done Alligator
5/5
I found the whole experience very easy from start to finish. I was sceptical about prices etc but found there were no hidden charges at all. The chap i dealt with was called Jason and he was very helpful, explained everything very clearly and ran me through the security and rules. He noticed we could take up a better option for us and discussed it with us before we made any mistakes. I found the whole place was very modern, clean and accessible and as the also sell moving boxes and parcel tape etc it was so easy to move our items. I was impressed by the level of security and im now considering moving my business workshop into their bespoke workshop premises they rent out. Cath W
5/5
From the moment I walked in to Alligator Storage Bolton, I was at ease, and felt welcomed by the Friendly staff, Stephen and Karishma. The storage and office space we have here is in excellent condition, and the staff are always there to help. I can't recommend them enough. Well done guys, keep up the good work!
5/5
Jason from Alligator responded very quickly to my initial e mail query. I must admit I felt much more comfortable dealing with a local company than the London based call centre which other storage company's seem to use. The quote was competitive, and the sign up process was quick and trouble free with everything clearly explained.We were able to look at different sized units to decide what best suited our needs. Security looks excellent.
5/5
From the time I walked into the office of Alligator in Bolton, the warm and friendly atmosphere, the office Manager Steve's straight forward and pleasant attitude immediately put me at ease. Options were discussed, plans made very clear, contracts explained, termination of contract was also made very very clear, area and storage rooms were shown. Accessibility, out of hrs access, everything about Alligator was pleasant. Well done keep up the good work. Bertie
5/5
Alligator Storage at Bolton was a great help. the prices are good would recommend for sure to others.
Thank you very much!
5/5
Moving house at any time is always a stressful time. But when one is downsizing from a large five bedroomed house, full of all sorts of items gathered over a decade, to a two bedroomed apartment, stress takes on a whole new dimension! Such was my case. But when I walked into the office of Alligator in Bolton I knew instantly that many of my problems were about to be solved. The warm and friendly atmosphere, the office Manager Steve's willingness to listen to my problems and help me with simple and workable solutions, immediately put me at ease. Nothing was too much for Alligator. he walked us through a number of options and helped us settle on one that was most suitable to US in the first instance, and flexible to suit any changes in our plans. Now, with a major problem sorted we can focus on other issues in a much less stressful manner. I highly recommend Alligator for all Self Storage needs and commend them for their warm, personalised approach, and in particular for their willingness to listen and help with my problems, above their desire to 'sell' their services. Harry Conroy
5/5
Excellent service from start to finish. An initial e mail enquiry followed by a swift response from Alligator at Bolton. Everything including facts & figures expalined over the phone, followd up by an invite to visit and pick our storage area size/ Returned on the day we wanted to take up the storage and it was a simply sorted there and then. Value for money and excellent service, well worth it for out house move!
5/5
I rang round a few storage places to check prices and so on, but found Alligator to be the most economic and flexible in terms of the space I needed and the period of space hire. I would thoroughly recommend them for their friendly and helpful service.
5/5
The service from the Bolton centre was fantastic. A very easy process which was explained very well by Karishma whose customer service was exemplary. I made a quick email enquiry the night before after being quoted a higher price elsewhere and received a phone call first thing the next day. A very good service and one I shall be recommending to friends.
5/5
We turned up at the Alligator Mill and were warmly welcomed by Stephen , who explained in full, the way the self storage worked and advised us as to which storage space size would be best for our needs. It was good to look around and to see the "demo" space to give an idea of the size of the Units. It all seemed very clean, tidy, efficient and we came away confident that the contents of our home would be safe and secure within storage --- for as long as we needed. We were very impressed with the Mill and the customer service that we received was exemplary.
5/5
After going first to Alligator’s competitors across town who we thought were a little expensive & not very straight forward with what we required, we turned up at Alligator Mill Bolton & were very pleased with the uncomplicated & very welcoming manor of Steve on reception, who then visually showed us what we might need so that we could choose for ourselves, then showed us the actual unit. After giving us all the info we reserved the unit straight away. Much more competitive & such a good deal. Perfect. We would recommend them to friends & family
4/5
Alligator Storage at Bolton was a great help. The storage process was very easy and the prices are good! i found it online and i would recomended for sure to others.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 501 reviews rated 4.9 out of 5, followed by Bournemouth with 326.
The six Safestore Limited offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.