Trusted Agent profile
★★★★★
2,478 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,478 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,998
Reviews on Trustpilot
All 4 offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSuperb space to work
Superb space to work, helpful and inciteful front of house, top facilities and stunningly designed designated areas.Excellent value for money and proved to be one of the best decisions we have made as a business to relocated to the Ealing Spaces.
5/5
TrustpilotPerfect place to work
Perfect place to work. The guys in the reception are very kind. Clean and very quiet.
5/5
TrustpilotI love Spaces
I love Spaces. I am a member of the Fitzrovia location and Radka does a great job of keeping the center in tip top shape and making us all feel welcome. Having Spaces this past year, and the friendly staff at Fitzrovia, have kept me sane!
5/5
TrustpilotAlways helpful staff
Always helpful staff, very attentive, great locations and service
1/5
TrustpilotThis company is a total scam
This company is a total scam! I terminated my agreement with them and after that they sent me bills for the phone calls I have never made from my virtual number. I didn’t even download the app, where on the earth I could make the calls from my @virtual number? Spaces must be drunk!!!
Hi,We would love the opportunity to address your issues and concerns, but we are unable to locate your account. Can you please email me at sandra.melody@spacesworks.com and provide me with your company name and account number?I look forward to speaking with you.Sandra MelodyHead of Customer Services
1/5
TrustpilotI am a just college student who got a…
I am a just college student who got a Spaces membership to study and made sure to confirm with employees in-person and over the phone that I can cancel anytime. Employees told me that I can cancel anytime, and that the last payment will be billed to me for the next month.THIS IS ridiculous. I have called Spaces advisors over 3 times to confirm my membership termination - which they confirmed the termination and told me I will not be charged again. I never received an email confirming my terminationI get an email after I have to go on my account AGAIN and terminate myself, that I will be getting charged until 2025???I am OUTRAGED and will be contacting Regus and Spaces until this is resolved.
Hi Leona,Ending your contract is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email. I apologize if you weren’t aware of this.We'd like the opportunity to reach out to you to assist in terminating your agreement but we're unable to locate your account. Can you please email me at sandra.melody@spacesworks.com with your account number and the name of your company?Regards, Sandra Melody Head of Customer Services
5/5
Trustpilotperfect and vikk provided service
perfect and vikki provided outstanding service
1/5
TrustpilotVirtually all positive reviews are…
Virtually all positive reviews are invited and even they appear in batches, funny that. All reviews put up by real people running real companies who have genuinely experienced IWG, Regus and Spaces and felt that they had to warn others are virtually all 1 star. We await our £14,000 deposit 5 months after walking out when Regus refused to honour their own senior staff members written contract term to us. Take note of the people who wish they had read and heeded the reviews, it’s your business and livelihoods at stake! If you are prepared to put a review here make sure that you also warn people in your business community.UpdateUsual Load of rubbish in the reply below. The written confirmed terms from their own senior employee was a proper legal commitment! No discounted rate, they offered us space at a rate we agree and it appears we should be grateful! No proper help provided at all only contract lengthening. As per pretty much every genuine review here it’s clear they are a massive risk to your business. Their customer service is non existent and the rather pathetic ill informed responses fool nobody. It’s a totally untrustworthy business and 1000’s of negative reviews web sites and in press articles absolutely support that view.
Hi again Gary,It is unfortunate that you keep escalating online although we’ve already assisted you.Your agreement will expire on 31 December 2021. Your contract details would have been confirmed in your last notice from us and represent a formal, business commitment.On 9 April, we helped you by applying one of our special offers designed to support you financially through this difficult period.If you wish to discuss this appropriately, you have my direct contact details. Best,Sandra MelodyHead of Customer Services
5/5
TrustpilotThey've been absolutely spot on in…
They've been absolutely spot on in Leeds. Never any trouble, moved us into larger offices without fuss. The people running the show (Sharon, Emily, Hannah & Georgia) are lovely and very friendly. I genuinely cant find fault with them which is weird because I'm a grumpy old b------d ordinarily Keep up the good work
5/5
TrustpilotNew to Spaces
We joined Spaces a few months ago and have been impressed with the work areas available, the designated desks and above all, the team in the Deansgate office. They are kind and personable and are always happy to help with any queries or questions we have. It's a professional workspace that feels fresh and inviting but maintains the corporate feel for when we bring clients into the building.Thank you.
5/5
TrustpilotFriendly and carrying customer service onsite
We've experienced a great and friendly service of the onsite team (reception). They are always supportive, have a very well response time and fulfill our customer expectations.Only in regards to the IT network, we have faced issues in the past which needed some improvement. Staff onsite managed contact with IT support well and followed up. We hope with the latest update, we won't face any further issues.
5/5
TrustpilotGreat place to work
SPACES La Défense, Paris FRANCE, is a great place to work. Staff is very helpful, efficient and cherry on the cake really friendly. It’s a pleasure to interact with it in a daily basis.
5/5
TrustpilotGreat Space(s), great team
Apart from the fact, that SPACES Kallmorgen Tower offers superb meeting rooms with breathtaking views, the reception team was extremely supportive and engaged to get our meeting going.
5/5
TrustpilotEXCELLENT customer service
EXCELLENT customer service. The team at the front desk does a great job. Covid aware, always aware of customer needs, ALWAYS available.
5/5
TrustpilotVery Happy with My Office Move to SPACES
I am incredibly happy with my office move to Spaces. The team is incredibly professional and always available to help. The offices and common spaces are beautiful and perfectly maintained. It is the best and most hassle-free working environment that I've experienced. I highly recommend Spaces!
1/5
TrustpilotTHE WORST COMPANY EVER
A beautiful building but a terrible organisation. Poor customer service. No Respect to clients and all about profits. MUST AVOID
Hello Adam,I apologise that you feel disappointed.Our team is always available to support our customers with payment, billing, and account-related questions. This allows Centre Teams to focus on your well-being and ensuring you get the most of your workspace as well as your community. We are deeply sorry to learn about your current circumstances as a result of COVID-19; however, your offices have remained available and Regus cannot take responsibility for any business decisions you have to take. Please understand that we also have a business to run, with our own costs, and it’s not unreasonable to ask our customers to pay for services that we provide. Please remember that you can check your agreement, amend services, make meeting room bookings, review and pay all your invoices at any time through your online account, available at www.regus.com. We shall contact you again to clarify any pending concerns. Thank you for your understanding. All the best, Sandra Melody Head of Customer Services
4/5
TrustpilotCoworking membership - single employee
My company is renting at Spaces for the co-working membership in London. It allows me to work at different places as I can go to any of them from 9h to 5ish Monday to Friday. Staff at reception have ALL been super welcoming and friendly. As a single employee in the UK I regret not seeing any kind of event to meet other professionals (I know this is 2020 but still ...) .Coffee or Tea are not always available (depends on the sites) - Covid restrictions maybe? ... WIFI worked perfectly fine for me. I have not been to other coworking spaces so I cannot compare with other companies' services.
1/5
Trustpilotone of the biggest challenges with…customer service
one of the biggest challenges with spaces is their billing and customer service. The staff at the front desk is amazing and helpful. Once a contract gets signed and questions regarding billing or charges that are not agreed upon show up on the invoices the sales manager has no answers and tell the clients to deal with customer service. As a business owner customer service is key. Spaces has nice modern facilities and invests in creating fun creative work environments. please invest in customer service and making the your clients feel valued. At this age in technology the billing and ability to discuss contracts and questions should not be this hard.
Hi Miguel, Thanks for letting us know about this. We’re sorry you had this experience and would love to help. Please email me Sandra.melody@spacesworks.com with your company name or account reference. You can find this information on your invoices. Warmly, Sandra Melody Head of Customer Services NB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myspacesworks.com)
1/5
TrustpilotLack of Customer Service & Organization a Disappointment
Although Spaces has the potential to be a great place, there is a big miss--a lack of local support. It seems all their emails go to a helpdesk in the US and I sent 3 emails about an issue that were never replied to. They also send out very confusing automated emails saying "we've billed your card" when in fact after getting extremely upset that they had seemed to bill my card again after I had just paid - I realized they had not billed my card. So there was confusion for awhile about that and it never seemed to get resolved. Staff, while very helpful, seem to defer to the overall organization saying it's not their department. So I sadly cancelled my membership and then I joined locally-owned coworking spaces and have not been disappointed!
Hi Ali,We're sorry to hear that you canceled your membership with us and chose to go with another company.We would like the opportunity to address your concerns mentioned above. I'm going to have a senior team member reach out to you regarding your account.If you need anything in the meantime, you can reach out to me at sandra.melody@spacesworks.com.Regards,Sandra MelodyHead of Customer Services
3/5
TrustpilotPlease think twice...
Spaces used to be a 5 star organization with friendly people, top quality service and a good connection with their customers (us, the people renting units). Not because of Covid but since IWG took over it feels like money is more important than people. I think that's unfortunate and the wrong decision. If I was IWG I would immediately bring back the DNA of Spaces and invest in people again (instead of being interested in money).
Hi Henk, thanks for sharing positive feedback. At Spaces we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget. We’ll pass your feedback onto the team! Our customers’ satisfaction is our priority and comments like yours give us confidence that we’re achieving that goal. Thanks for taking the time to write to us. Wishing you a great day at work, Sandra Melody Head of Customer Services
5/5
TrustpilotSpaces Customer
My company has rented office space from Spaces for a number of years now.We are very happy with the office provided to us, it is clean, air-conditioned, comfortable at all times and suits our needs.The support for the reception staff is 99.9% at all times.Outside of Covid-19 there is lots of activity going on in Spaces provided by them to help businesses get to know one another, one can attend or not depending on your availability.It is a super place to work, I would highly recommend Spaces to any business.Well Done Spaces/Regus - you give 99.0%
4/5
TrustpilotHappy but needs improvement
In general, we are happy. A few things to improve: wifi speed, amenities such as coffee for instance are not free. Not very flexible in terms of rent pricing even with an empty building
5/5
TrustpilotBest choice co-working space
Great location, super-friendly staff, always clean and great community building activites.
4/5
TrustpilotGreat co-working alternative to being…
Great co-working alternative to being at home. Flexible payment plans, relaxed atmosphere. It's been a lifesaver in 2020.
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London has the most, with 2,157 reviews rated 3.9 out of 5, followed by Cambridge with 311.
