Trusted Agent profile
★★★★★
2,479 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,479 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,999
Reviews on Trustpilot
All 4 offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReally helpful in difficult times!
Really helpful in the most difficult circumstances. Pandemic has been very difficult, but the team at Spaces Liverpool Street have been amazingly helpful and considerate. Special thanks to Jada, Ben and especially to Natalia who have all gone above and beyond.
1/5
TrustpilotAbsolutely terrible
EDIT - it was one month that I asked to be deducted as the pandemic hit, its a shared workspace and a locker that I was unable to access due to covid. You even charged me for the locker... don't tell me you have a business to run. Regus is a specialist in taking money, deposits, and hiding charges. To be clear it wasn't even an office space - I was just using the shared desk area. The impact to Regus would have been nothing, the impact to my business was huge. Ruthless and uncaring. Never use them if you can avoid it. Or at least go in knowing they will 100% try t rip you off at every opportunity. Absolutely terrible. Took me for as much cash as possible during Covid when I explained that I was a struggling small business and needed to cancel. I think they may be linked to Regus which would explain. OK office - horrific customer service and billing. Don't use them
Hello,We are deeply sorry to hear about your loss of revenue however, your offices have remained available and Regus cannot take responsibility for any business decisions you have had to take as a result.Please understand that we also have a business to run, with our own costs, and it’s not unreasonable to ask our customers to pay for services that we provide.Should you wish to discuss further, please contact me at sandra.melody@regus.com with your company reference number and review ID, BCN018T. Together we can look at the alternatives we have to help your business. Thank you, Sandra Melody Head of Customer Services
5/5
TrustpilotThe team at Spaces Rialto have been…
The team at Spaces Rialto have been amazing through what was a very difficult 2020, they went out of their way to be flexible and accommodating and no ask was to hard. I really enjoyed liaising with the team and would not hesitate to recommend Spaces.
1/5
TrustpilotAbsolutely horrendous
Absolutely horrendous. I hope they go bust.Sign a contract for a certain amount, start receiving invoices for thousands more than you agreed! Raise this with their billing team, receive non-sensical responses. I then broke down everything I should have paid to them under the contract, and receive no explanation as to where the extra amount has come from. Office now being cut-off for non payment. An absolute scam. FIND SOMEWHERE ELSE!
Hello,I am sorry for the experience that you have had.Please be reassured that we should never charge more than what it detailed within your agreement; transparency is fundamental to us and we always ensure that any concerns have been clarified before the signing of your agreement. You can also review your agreement, invoices, check and amend your services at any time using your online account by logging on to www.myregus.com. If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at sandra.melody@regus.com with your company name and details and be sure to include your personal review reference, BCN01J so I can identify you.Thank you again for taking the time to provide feedback. Best wishes, Sandra Melody Head of Customer Services
2/5
TrustpilotI would not recommend Spaces to any…
I would not recommend Spaces to any business owner small, medium, or large. The customer service is well below standard. You contract will be automatically renewed and you will not be notified. They will send correspondence to your account on Regus not to your email and when you call them on it they will say its your responsibility to cancel. Although this is partly true we are all going through challenging time during this pandemic and lose track of such policies. They would not even credit the late fees back to my account. I will be moving to a WeWorks office ASAP.
Hello,We're sorry to hear that our renewal process was not explained to you. We send out an email (sometimes more than one based on the type of agreement) to our customer's email address on file letting our customers know ahead of time about the renewal. We're unable to locate your account based on the information here but would like the opportunity to review your account with you. Can you please email me at sandra.melody@spacesworks.com and provide me with your account number and company name?I look forward to speaking with you. Sandra MelodyHead of Customer Services
1/5
TrustpilotAvoid Spaces
I used Spaces in Athens Greece (Solonos office). It was a very bad experience from customer service point! Charges not mentioned at the beginning, paying everything up front but I am still waiting the refund of €200 prepayment. Over a month has passed from the cancellation of the contract and the payment of all obligation but nothing from Spaces. This is an unofficial interest free borrowing. Basic building in Solonos with the separate office in an open space without any dividers like the photo on their site. Please avoid Spaces.
Hello Garyfallia,I am sorry if some of your charges came as a surprise. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. You would have also had a welcome meeting with your local team who will provide more information on the centre and the available services and costs for you. I can see that your agreement ended on 30 November 2020 but your retainer is not yet refunded. It appears that we have received incomplete details to be able to process it for you.We have contacted you now to get the final details so we can complete this for you.Thank you for sharing your comments, it’s thanks to feedback such as yours that we can improve the services we provide to our customers. Best wishes, Sandra Melody Head of Customer Services
4/5
TrustpilotGreat experience
Great experience, friendly and helpful staff! Might need to use them in future again. Nice and quiet place, just what i needed.
5/5
TrustpilotExceptional onsite management
This work environment has been an absolute God send during the current covid restrictions. Having a highly professionally managed facility and onsite team to make getting on with the business at hand safe and easy has been terrific (Teddington office). The willingness of the onsite team particularly the manager to go above and beyond to ensure clients are happy and have confidence in the facility is second to none and I hope is recognised by his management.
1/5
TrustpilotThey are thieves
They are thieves! I’ve canceled my subscription 3 months ago and they not only still charge me, but arent responding to my calls or emails. Do not fall for their attractive first month offers! Don’t join a club that doesn’t know how to treat their customers!FYI I have called my bank and am taking legal action.
Hi Nahal, thank you for getting in touch. Transparency is key to us and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. Your current agreement expired on 12/31/2020, details represent a formal, business commitment. Our team are always available to support our customers with payment, billing and account-related questions. We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team.Please feel free to contact me at sandra.melody@spacesworks.com so I can help further. Regards, Sandra Melody Head of Customer Services
1/5
TrustpilotVery bad experience using Spaces
Very bad experience using Spaces. I canceled my membership a month ago but it says I will have it until 2025. They still charge me, even though I canceled it and don't use it anymore.Update from 01/05/2020After I posted my review here, they finally terminated the membership but they terminated it from Jan 31, 2021? I canceled it on December 11th, 2020. Why do I have to pay for an additional 1.5 months if I canceled and didn't use it since December 11th, 2020??? It's 1000% Spaces/Regus fault that they couldn't terminate it on time when I canceled my membership. It was impossible to contact them, they didn't reply. When I sent them a message on Facebook, they replied that someone from the company will contact me in 3 weeks..that's crazy!!!
Hi Rick,We apologize for this error. We see that you tried to terminate your agreement on 12/11/2020, since we require a 30-day notice on a month-to-month agreement and all agreements end on the last day of the month, I have terminated your agreement as of 1/31/2021. Update 1/6/2021: This is our policy. You can find this policy stated within our terms and conditions and our house rules. If you need anything else, please reach out to me at sandra.melody@spacesworks.com.Regards,Sandra MelodyHead of Customer Services
5/5
TrustpilotAmazing work environment.
Great location. Great staff. Great work environment. This place has been really positive experience for our team. Everybody is super kind and thoughtful. It's great to interact with the other clients. The staff is by far the best thing about working here.
5/5
TrustpilotCannot speak highly enough of Spaces!
Beautiful space, great location, competitive prices, brilliant staff and fully facilitated. Cannot speak highly enough of Spaces!
4/5
TrustpilotTrendy Office Space!
I experienced the Spaces office on Post Oak in the Galleria area through their partnership with Regus. The other four offices I checked out were Regus properties and they were not as awesome as this location. Rather than your traditional office, I love the modern decor and ambiance at this location. I loved everything all-around, including my office and the common areas. There are quality restaurants within walking distance including North Italia and all of the restaurants at The Galleria. The only downside of this location is that you have to pay for parking. Nobody likes paying for parking.
5/5
TrustpilotBringing brightness to our working days...
I really enjoy working in spaces all over London. Each one I have been in, the staff have been a delight.. The book selection is out of this world and very inspiring. The interior, the playlists, everything is right - especially in these times when people need a bit of brightness in their working days. I recommend highly.
1/5
TrustpilotVery bad experience using Spaces
Very bad experience using Spaces. I canceled my membership in November! They still charge me, even though I canceled it and don't use it anymore. I tried to contact them several times replies to emails or picks up the phones when I call.
Hi Rebecca,We would love the opportunity to address your concerns and issues but we're unable to locate your account with the information provided here. Can you please email me at sandra.melody@spacesworks.com and provide me with your account number and company name so that we can assist you?Please note that ending your membership is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email. I look forward to speaking with you!Sandra MelodyHead of Customer Services
5/5
TrustpilotA perfect place for small business and…
A perfect place for small business and remote works. Great Vibe, exceptional staff, perfect environment and a convenient location.
5/5
TrustpilotPositive feedback.
Spaces has a welcoming atmosphere. Clean neat and tidy work areas. Suzanne, the receptionist is very nice and helpful. Coffee is good as well. An excellent space to meet with clients.
5/5
TrustpilotThe ones in Cape Town are the best around
I tell you, you should try Spaces, With a membership, you'll go places!A quiet place to focus and do hard work;Postal delivery collection is another perk.You may even meet a few new faces!I love my morning cappuccino,Served by my barista amigo.I use my time there to read,Or let software development take the lead.A home away from home, we know.
5/5
TrustpilotJamanah and Daryl are top notch
Jamanah and Daryl are top notch! Spaces is super duper awesome with sprinkles on top.
5/5
TrustpilotRicardo and the entire team at Spaces…
Ricardo and the entire team at Spaces have always been so helpful and welcoming.
5/5
TrustpilotI loved working at Spaces
I loved working at Spaces! It is a great atmosphere with friendly staff who are helpful and courteous. Highly recommend them.
3/5
TrustpilotOnline account access
I have not been able to access my online account, for more than a month now-I need this corrected
Hello Lerato,Thank you for sharing this with us.As confirmed on 6 January 2021, we have now amended your login email address for you. You will now be able to successfully login and manage your account online.Should there be anything further I can assist you with then please do not hesitate to contact me directly at sandra.melody@regus.com. Warm regards, Sandra Melody Head of Customer Services
5/5
TrustpilotSpaces came to my rescue during COVID
Spaces came to my rescue during COVID. Our office was closed, and my apartment is not conducive to working. Spaces was affordable, easy and made the temporary work situation so much better. Customer service is amazing, everyone who works there is SUPER prompt and responsive, it's very impressive. TOTALLY RECOMMEND!
5/5
TrustpilotSpaces is a wonderful environment.
Spaces is a wonderful environment.We've only been at Spaces for a month and the experience is really something special. The amount of attentiveness the reception staff show to our needs is truly unrivalled compared to other office offerings. The building (and offices) provides people with a view of sophistication, enhancing your business to the public. We are excited to see where our Spaces journey takes us. Thank you!
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