5/5
Trustpilotvery good atmosphere for working
Rating only, no written review.
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,475 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,475 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,995
Reviews on Trustpilot
All 4 offices
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Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,154 reviews · 233 on Google (3.7)72 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Latest reviews from every SAB Saint Andrews Bureau Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotHelpful staff - good location
The support staff here Kat and Chelsea go above and beyond to help out with our business. They are an asset to the spaces business and a pleasure to work with.
5/5
TrustpilotLovely offices with contemporary vibe…
Lovely offices with contemporary vibe in a good central Bristol location. The onsite Spaces team are excellent and have looked after us since we moved in a year ago. Would highly recommend!
1/5
GoogleZero stars if I could. Horrible service and billing issues. They are impossible to reach by phone or email. I’m being charged for services I never signed up for, and they’ve ignored my cancellation requests for 3 months. Despite having a confirmation email that my contract would NOT be renewed, they went ahead and renewed it anyway after the expiration date. They just take your money and disappear. Stay away!
Agent replied · 14 January 2026
Hi Jeeny, thank you for sharing your feedback. We’re really sorry to hear about the billing and renewal issues you’ve experienced. Please raise a ticket through the Help section of your online account so our team can review this and assist you directly.
1/5
GoogleNo heating in these offices so ridiculously cold everywhere, even in the small office I am in the radiator is waiting to be fixed and having to wear gloves, scarf and beanie, they do not seem to take seriously that heating should be a basic
Agent replied · 14 January 2026
Hi R.E.A London, thank you for your feedback. We’re so sorry to hear about the heating issues and the discomfort it caused. Please raise a ticket through the Help section of your online account so our team can review this and assist you directly.
5/5
TrustpilotExcellent service for over 20 years, Highly recommended
I have been a client of SAB for over 20 years as a landlord in Cambridge, and their service has been consistently excellent throughout that time. As legislation in the rental sector has become increasingly complex, SAB has been invaluable in keeping me fully compliant. Their team is incredibly thorough and proactive, ensuring that nothing slips through the cracks. What stands out most: Expert Guidance: They navigate ever-changing regulations with ease, giving me total peace of mind. Reliability: Rental payments are always timely; in two decades, I have never encountered a single issue. Communication: Their updates are always clear, concise, and professional. Outstanding Staff: The team is friendly, approachable, and goes above and beyond to be helpful. It is rare to find a business that maintains such high standards over such a long period. I cannot recommend SAB highly enough to any landlord looking for a professional and stress-free management service.
4/5
TrustpilotGood space
Good space, Good price. Tea ,coffee not so great
1/5
TrustpilotBilling is awful, co-working membership is not worth it
I have the co-working membership. The billing experience is awful and they nickel and dime you every chance they get.
Agent replied · 25 December 2025
Hi Daniel, I’m very sorry to hear of your disappointing experience. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Spaces. My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority. Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Spaces
1/5
TrustpilotTHEY HIDE FROM CUSTOMERS. Zero transparency, zero support.
Company Name: Spaces / IWG plc (Spacesworks) Nature of Complaint: Billing/Collection Issues Total Disputed Amount: $401.70
Agent replied · 25 December 2025
Hi Victoria, I am sorry to hear of your dissatisfaction. We understand how important it is for you to receive your retainer refund promptly, and we sincerely apologise for the delay. Your refund is showing as processed on our systems and sent to the bank details you provided. A dedicated member of my team is in direct contact with you and is coordinating with the accounts team so that the payment can be located as quickly as possible. Best, Lorraine Brule Global Customer Service at Spaces
5/5
TrustpilotCooler Kiez, cooler Workspace
Cooler, inspirierender Workspaces mit zuvorkommendem Team!
5/5
TrustpilotEverything is good thank you
5/5
TrustpilotSpaces are efficient and professional
Spaces have an excellent location, lots of space and the flexibility to cater for all kinds of business. We have been very pleased with our office space, and the extremely attentive management led by Radka, who leads by example.
5/5
TrustpilotFantastic workplace and very welcoming…
Fantastic workplace and very welcoming and supporting staff.
1/5
TrustpilotCharged retroactively for fees we never agreed to
Unfortunately, our experience with Spaceworks has been very disappointing.
Agent replied · 25 December 2025
Hi Anna, We’re sorry to hear of your dissatisfaction. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. According to our history, you received these emails on 15 July 2025 and 9 September 2025 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (i.e., myspacesworks.com). Once your agreement with us has been renewed, we confirm it via email (we confirmed your renewal on 15 September). You can check these emails in the My Account > Documents section of your online account. A member of our team will get back to you as soon as we have further details. Thanks again for your comments, which help us improve. We appreciate your business. Best regards, Lorraine Brule Global Customer Service at Spaces
5/5
TrustpilotReception toujours au top
Rating only, no written review.
1/5
TrustpilotNo sound proof next to my office 224 as…
No sound proof next to my office 224 as I aways I hear security guards talking loudly next door office
Agent replied · 25 December 2025
Hello Mbu Sithole, Thank you for taking the time to share your feedback.We have reviewed the concerns raised and have reached out to discuss the matter and provide clarification. We appreciate you bringing this to our attention, as your comments help us improve. Best regards, Lorraine Brule Global Customer Service at Spaces
5/5
GoogleI have been renting with Sab for the last 5 years and I am very happy with their service. They are quick to reply and act whenever I needed help. My property manager Keisha was always friendly and helpful,and I would definitely recommend them to a friend.
Agent replied · 16 April 2026
Thank you so much for your kind words, Anna! We're thrilled to hear that you've had such a positive experience with us over the past five years. Keisha and the team strive to provide excellent service, and it's wonderful to know that we met your expectations. We appreciate your recommendation and look forward to continuing to assist you!
5/5
GoogleGood communication and helpful staff.
Agent replied · 16 April 2026
Thank you, Eleana Ray! We're thrilled to hear you had a great experience with our communication and staff. Your satisfaction is our top priority!
2/5
GoogleTHIEVES. We rented with them once and some friends of ours thrice, every time they kept half of the deposit for the most absurd reasons. For us, we were told the dish washer was dirty (which is funny because we never used it, not even once!) and there were cardboard boxes in the paper bin (if waste sorting day wasn't before our departure what were we supposed to do?). Not honest. The only good thing is that if there is an issue, they have the form online and they are very efficient in calling fast a plumber or others (there is also to consider that the rent is skyrocket high also because part of the maintenance). However, the owners and them don't do any maintenance themselves at all. When we arrived, there wasn't even the fridge, the bathroom has always been full of mould and the washing machine was clogged and with a disgusting smell.
Agent replied · 16 April 2026
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience. All tenant deposits are protected in a government-approved scheme, and any deductions must be agreed with the tenant; it is not possible for a landlord or agent to simply retain part of a deposit. Tenants also have access to an independent dispute resolution service if required. We do appreciate your positive comments regarding our prompt response to maintenance issues. Rental prices are set in line with market conditions, and unfortunately rents have risen significantly in recent years. If you wish to discuss any specific concerns further, please feel free to contact us directly.
1/5
TrustpilotAwful experience
As a tenant, I expect a basic level of support and professionalism, but unfortunately this agency has not met that standard. I’ve left feeling frustrated and extremely stressed rather than reassured. I wouldn’t recommend them to anyone looking for a responsive or reliable service. Barely anything was fixed while in tenancy while rent kept increasing. I paid for regular window cleaning and bin cleaning for the entire tenancy and yet they had the audacity to deny this and take my deposit for this. Upon moving into the property I had asked about maintaining a hedge on the side of the house and was informed it was maintained by the council. Yet when I left, I have been informed another chunk of my deposit will be taken for not trimming the hedge. When a storm damaged the garden fence, they kept saying they would get the landlord to fix it. Yet when we left, sab told me that I was to be charged to fix the fence as we had broken it! They would waste my time by coming for regular inspections but never dealing with any issues. I could go on and on with how poorly sab have treated us as tenants. I would not recommend this agency to any tenant. Please don’t waste your money and find another letting agency.
Agent replied · 23 December 2025
We are always saddened to read a review where a tenant is not satisfied. This is not an appropriate platform to respond to the details but we are waiting for a reply following the checkout so the deposit can be resolved, as thus far no deductions have been made. The landlord has stipulated a list of deductions they wish to make but nothing has concluded as we have not yet received a reply from the tenants. As the managing agent we are reliant upon information given to us by a landlord which we then supply to tenants, and we require the landlord’s instructions to proceed with repairs. We appreciate there can be frustrations at times, as landlords and tenants do not always agree. We tried to assist as much as we have been able to in our position and this has included numerous calls made by us to provide necessary information and assistance and staff taking time out outside office hours to assist more than once recently. We would deal with any complaint about SAB seriously should we receive one.
5/5
GoogleWe had an excellent experience with Sab. Conor and Abbie, our letting agents, were especially helpful throughout our tenancy, always responsive, professional, and friendly. They made the process smooth and straightforward, promptly addressing any questions or issues.
Agent replied · 16 April 2026
Thank you so much for your kind words, Shahar! We're thrilled to hear that you had an excellent experience with Conor and Abbie. They truly go above and beyond to ensure a smooth process for our clients. We appreciate your feedback and hope to assist you again in the future!
1/5
GoogleTerrible agency. Loves to make everything harder than it should right from letting to move out and everything in between. Henchmen for landlords but don’t really care about the upkeep of the property and try hard to shift the blame to tenants and steal deposit. Overall very inefficient and unpleasant to deal with.
5/5
GoogleAs a tenant of SAB over the past 10 years, I have found them to be prompt in attending to repairs, clear and efficient in communication and very reasonable and fair in regard to any issues that have arisen. The teams they have sent in to do painting, repairs and garden work have always been polite, friendly and professional. I really appreciate the enduring quality of the professional relationship we have with their property managers. This continuity has assisted us greatly in achieving our own goals over time; I recommend the company to any prospective tenant.
Agent replied · 16 April 2026
Thank you, Amy, for your wonderful review! We're thrilled to hear about your positive experiences with our team over the past 10 years. Providing prompt service and maintaining clear communication is our priority. We appreciate your trust in us and are delighted that our efforts have helped you achieve your goals. Your recommendation means a lot to us! If you ever need anything, we're just a call away.
5/5
GoogleA cozy place to work, easy to locate. The cafe inside serves a lot of options for beverages and food and they always have a smile on their faces and are always willing to help everyone :) recommended
Agent replied · 16 April 2026
Hi Ana Rita, thank you for your lovely review! We’re so glad to hear you enjoy the cozy atmosphere . We’re delighted you’ve had such a great experience and hope to welcome you again soon!
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Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,154 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
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