SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more

Hi Guillaume, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-886377-M6C9. Thanks.

Hi FMurray, I’m sorry if you felt the need to escalate this.Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.Per checking on our systems all your queries have been responded. It might happen, depending on the level of queries we do receive, that from time to time it takes longer to get a reply from our Helpdesk department. However, you can be reassured that you will always get a reply from us and we will always try to respond as fast as possible.Your satisfaction is very important. Please email me lorraine.brule@regus.com if you have any other concern not resolved that I can help you with.Thanks again for constructive feedback, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at RegusNB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (myregus.com).

Hi Muhammad, thanks for letting us know about this.We’re sorry you had this experience, and we would love to help but posting repeated online reviews without identifying yourself is dramatic and unfair.We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms, and the option of ending the agreement if you no longer require our services.Please email me lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.Many thanks,Lorraine BruleGlobal Customer Service at RegusNB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (myregus.com).

Hi Dave, thanks for letting us know about this.We’re sorry you had this experience, and we would love to help but posting repeated online reviews without identifying yourself is dramatic and unfair.We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms, and the option of ending the agreement if you no longer require our services.Please email me lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.Many thanks,Lorraine BruleGlobal Customer Service at RegusNB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (myregus.com).

Hi Abubakar, thanks for letting us know about this. We’re sorry you had this experience, and we would love to help but posting repeated online reviews without identifying yourself is dramatic and unfair.We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms, and the option of ending the agreement if you no longer require our services. Please email me lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist. Many thanks, Lorraine Brule Global Customer Service at Regus NB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (myregus.com).

Hi Nadif, thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers. I sincerely apologise for any inconvenience caused and have asked the line manager of your Spaces location to investigate this as a priority. At Spaces, are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated. Please email me lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist. Many thanks, Lorraine Brule Global Customer Service at Spaces NB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (myregus.com).