Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotFirst class
I would not hesitate to use the services of Alastair , the financial advisor, should I need them. He is excellent. Everything is explained ( including the charges) and if it not for his sound advice we would have withdrawn from and very lengthy and unnecessarily complicated purchase . It’s rare to find such a transparent service in this field and we thank him for his expertise and support
Sally · 25 January 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Good afternoon Sally, thank you for taking the time to write a lovely and detailed 5* review for our FS advisor Alistair. It was a pleasure to read and I'm sure Alistair felt the same. We are so happy that he was able to support you in order to get the property purchase over the line. Many thanks for your custom!
★★★★★ 5/5
TrustpilotVery professional service
RMS helped me to sell my GP surgery. They were prompt, professional and kept me informed at all times. There were some tricky moments during the sale but they handled these very professionally, and I was grateful for their expertise.Special thanks to Michael for his patience early on and then Gordon for his tact and diplomacy in concluding the deal.
Stephen · 14 January 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Stephen, thank you for instructing our commercial team to sell your property, as well as leaving the branch a lovely review. We're so glad they were able to provide you with 5* professional and prompt service. Thanks again
★★★★★ 4/5
TrustpilotExcellent service
Excellent service. Alistair Bowman went above and beyond even throughout the pandemic to ensure we were happy and had little stress as possible. Would recommend Alistair to anyone, very reliable and is always at the end of the phone if needed- even out of office hours!
Victoria · 11 January 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Victoria, thank you for leaving a very kind review for Alistair. We're very glad he was able to help get the purchase of your property over the finish line. Thanks again and wishing you luck in the future!
★★★★★ 5/5
TrustpilotThank you to Alistair Bowman
Big thank you to Alistair Bowman for his help with my recent house purchase. Alistair has always been available and helpful throughout the whole process and made the experience a lot less stressful! Thanks again
Becky · 10 January 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Becky, thank you for leaving Alistair 5 stars and a lovely review. Wishing you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotTo thank Blyth rook Matthews sayer
On behalf of myself and family I would like to say a massive thank you to dawn and all staff at Blyth rook matthews sayer. For helping us step by step and their care, loyalty and support, through these really hard times for everyone during the pandemic. For the sale going through for our adopted late Aunty Margaret and uncle bills home. Everything has been finalised and gone through smoothly. The staff are always there to answer any worries concerns and nothing and I mean nothing is a bother to them. You are all an amazing team and a very friendly branch. I would definitely recommend Blyth to anyone wanting to sell their or a family member’s property. Stay safe and happier times ahead for everyone. Tracie Jansen xx
Mrs · 7 January 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Tracie, thank you very much for taking the time to leave a kind and thoughtful review for Dawn and the rest our Blyth team. We're so glad they were able to assist you so well during such a hard time for your & your family. Amazing to read that everything went through smoothly and the sale of the property completed. Thank you again Tracie and wishing you luck in the future.
★★★★★ 5/5
TrustpilotHighly recommend Alistair Bowman
Alistair was so helpful throughout, as first time buyers he explained everything thoroughly and helped make it so much easier to understand. He was always available for any questions and helped the whole thing remain stress free.
Anthony · 22 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Anothony, thank you for taking the time to leave a lovely 5* review for Alistair. We're so glad he was able to provide you with a stress free service right up until completion. Thanks again
★★★★★ 5/5
TrustpilotExceptional service by Rook Matthews Sayer
The RMS team are exceptional in what they do, extremely friendly, helpful and knowledgeable when it comes to selling properties. We sold our house in 4 days and this was down to the advice and hard work by RMS.I would recommend Rook Matthews Sayer team at the Fenham branch to anyone who is selling or buying a property, I must say very professional and organised. We would like to thank the whole team for managing and selling our property and achieving more than the asking price.A special thank you to Steven, Stacey and Emma for all there hard work and constant communication throughout the whole process, which we are extremely grateful for.Best Regards John & Ali Connor
John · 21 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear John & Ali, thank you for leaving such a lovely review for our wonderful Fenham team. We're so glad the team of 3 were able to get your property sale over the finish line. Wishing you the best of luck in the future! Thanks again
★★★★★ 5/5
TrustpilotAlistair Bowman
We'd like to recommend Alistair Bowman as a mortgage advisor. He's helped us with (re)mortgages for a few years now and recently he helped us with the finances around selling and buying. Alistair is an extremely professional and hardworking advisor. Not only is he approachable and always there when you need him, he's also following up with you on a regular basis to see how things are progressing. You do feel that he cares for his clients and you're not only a pay check at the end of the process. When we needed to renew our mortgage offer due to overly long waiting times in the buying process he had it extended in minutes. He had the ball rolling for the fund transfer at the end of the purchase before we were even advised to start the transfer by the solicitors. He seems always on top of the game, which is superb. We would like to thank Alistair and do recommend him without any doubt.
SMGM · 17 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Good morning, thank you very much for taking the time to write such a lovely and detailed review for Alistair, our mortgage service advisor. We're so glad he has been able to secure you mortgages and re-mortgages throughout the years, as well as securing you a renewed mortgage offer quickly and without hesitation. We really hope to be able to assist you as efficiently and effectively in the future. Many thanks again and good luck!
★★★★★ 5/5
TrustpilotAlistair mortgage advisor
Alistair was so helpful when we first moved home and also again when we have recently remortgaged.Would most definitely recommend
Chris · 13 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Chris, thank you for taking the time to leave Alistair a 5 star review. We're so pleased he has provided you with both mortgage and re-mortgage rates you're happy with. We appreciate the recommendation!
★★★★★ 5/5
TrustpilotAmazing service from Alistair
Amazing service from Alistair. Very knowledgeable and very efficient. I would highly recommend.
Sara · 13 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Sara, thank you for leaving a lovely review for Alistair, we really appreciate the recommendation.
★★★★★ 5/5
TrustpilotBrilliant service from Alistair and the team at RMS
Brilliant service from RMS, especially Alistair who set up our mortgage and financial products, no pressure and fully explained at every stage. Alistair has been excellent, really friendly, always rings when he says he will and answers any questions and advises as best he can. Would definitely recommend. Thank you for getting us into our new home so quickly :)
Lucy · 13 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Lucy, thank you very much for leaving a lovely review for Alistair. We're so glad he was able to help secure you a mortgage and other financial products at rates you were happy with. We appreciate the future recommendation. Many thanks!
★★★★★ 5/5
TrustpilotFantastic service from everyone…
Fantastic service from everyone involved in our purchase. We couldn’t have done it without the knowledge and high levels of communication from Alistair regarding the mortgages. Highly recommend
MIchelle · 10 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Michelle, thank you for taking the time to leave our Ashington team and Alistair 5 shiny stars. We're so glad the team secured you your next property and a mortgage too. Good luck in your new home!
★★★★★ 5/5
TrustpilotAlistair was amazing
Alistair was amazing! He made finding the best mortgage easy and uncomplicated. He walked me through the entire process and was realistic with what I was able to attain. He was also there when I needed advice when things weren’t quite going to plan with the solicitors. Nothing was too much trouble and I would recommend him to everyone I know.
Leanne · 10 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Leanne, thank you for leaving Alistair 5 shiny stars and a lovely review. We're glad he was able to guide you through the process until completion. We appreciate the future recommendations. Thanks again!
★★★★★ 5/5
TrustpilotGreat experience!
Very professional and responsive, Alistair helped me complete on my first home and couldn't have been more helpful. Great value also considering the current challenges in the housing market. Thoroughly recommend both Alistair and the company as a whole for those looking to buy or sell.
Michael · 10 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Michael, thank you for leaving our Ashington team a lovely review and 5 stars! We're very glad our team were able to secure you a mortgage and help you complete on your first home. We hope you're happy in your home and consider using RMS if you're ever looking to sell. Many thanks again!
★★★★★ 5/5
TrustpilotMassive thank you to all the staff st…
Massive thank you to all the staff st RMS Whitley bay office , they handled the sale of my house professionally with a unique personnel service , always approachable, responsive and proactive, The staff have great customer service skills and guide you through all the steps with great care,
Syd · 9 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Syd, we're so glad our Whitley Bay team were able to help you secure you a buyer in a professional and helpful manner. We hope to be able to assist you again in the future. Thank you very much for the lovely review.
★★★★★ 5/5
TrustpilotRook Matthews Sayer - West Denton
Many thanks to the Rook Matthews Team at West Denton. You assisted me in my initial purchase in 2008, arranged rental during my tenure working overseas and most recently arranged the sale of the property. Not everything has been clean sailing, but I totally appreciate the dedication and assistance that the team have provided over the past 13 years. Special gratitude to Chloe; Ellie and Barbara in my dealings with you.
Alan · 4 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Alan, thank you for your repeat instructions, we've really appreciated working with you over the past 13 years and hope to continue to do so in the future. Many thanks for the review and 5 shiny stars!
★★★★★ 5/5
TrustpilotGreat Estate Agents!
I have been through numerous commercial estate agents and have struggled. Never had that problem with Rook Matthews Sayer. They are extremely responsive to emails, phone calls and are very meticulous with every detail to ensure that you know exactly what you are getting. Special thanks to Gordon who saw me through the whole process.
Andy · 2 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Andy, thank you for leaving our commercial team 5 stars and a lovely review. We're so glad you've received great service from the team, specifically Gordon. We hope to be able to assist you again in the future.
★★★★★ 5/5
TrustpilotDealt with commercial team very…
Dealt with commercial team very friendly and helpful rented my property with ease.
Farooq · 2 December 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Farooq, thank you for taking the time to leave 5 shiny stars and a review for our commercial team.
★★★★★ 5/5
TrustpilotRMS west denton
We have had excellent service from RMS at West Denton who have acted as the lettings agent for our property for the past ten years. Payments and safety checks have been on time and changes of tenants have been achieved promptly. Repairs have been arranged quickly and reasonably. RMS have acted as our selling agents and Bruce Walker has been very efficient when organising the sale of property to the tenants. Excellent communications . Recommend unreservedly.
M · 26 November 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Mr.Fell, thank you very much for taking the time to leave such a lovely review for our West Denton team. We're so glad they have been able to repeatedly find you suitable tenants and buyers for your properties. We really appreciate your repeat instructions and look forward to working closely with you in the future. Many thanks again!
★★★★★ 5/5
Trustpilotcommercial property
We were looking for a property to move our bakery too, and Gordon has been amazing, when he didnt know the answer to our questions he would go away and find the answers within 24 hours. couldn't ask for anything more. even after the lease on the shop was signed Gordon was still on hand to answer questions we had.will definitely deal with rook Matthew again as we are going to be looking in a years time for a second shop to open.
Craig · 23 November 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Craig, thank you for taking the time to leave our Commercial team, specifically Gordon 5 shiny stars and a lovely review! We really appreciate the review and wish you every success in the future. Thank you again
★★★★★ 5/5
TrustpilotAn excellent service from Rook Matthew…
An excellent service from Rook Matthew Sayer. Would highly recommend. I used RMS to purchase a cafe and from day one the help and guidance I received was excellent. Gordon, the estate agent, who I dealt with was professional, supportive and went over and above to help ensure we had a timely completion.
Lisa · 16 November 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Lisa, thank you very much for taking the time to write a lovely review. We're very glad Gordon was able to provide you with 5* service throughout the purchase. Wishing you all the luck with your cafe, we're sure it'll be a smashing success!
★★★★★ 5/5
TrustpilotExcellent service from both Michael Fox…
Excellent service from both Michael Fox and Gordon Bird at Rook Mathew Sayers . They obtained a swift commercial let for me at an excellent rental and had several interested tenants within one week . They were very knowledgable about the market demand . Very pleased I engaged their firm .
Maureen · 13 November 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Maureen, thank you for taking the time to write a lovely review for our commercial team, specifically Michael and Gordon. We're so glad they were able to achieve an excellent rental income for you. We hope you choose to instruct us again in the future. Thanks again!
★★★★★ 5/5
TrustpilotHigly Recommended
Higly Recommended. Selling our Cafe with RMS was a great experience, great customer service from start to finish. THANK YOU.
New · 12 November 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Good afternoon, thank you very much for taking the time to leave our commercial team 5 shiny stars. We're so glad Michael and his team were able to achieve you a selling price you were happy with. Many thanks again!
★★★★★ 1/5
GoogleVery unhelpful
Mick · 10 November 2021 · Rook Matthews Sayer Amble
Agent replied · 9 November 2024
Dear Mick, We are disappointed to receive your review and obviously wanted to look into this immediately to see what may have happened. We have checked with our Amble Branch and we are unable to find a Mick Wood on our system, could you possibly confirm the name you would have registered under? Could you also let us know further details surrounding the review by emailing marketing@rmsestateagents.co.uk? We take our customer service very seriously and investigate every low score as it is rare for Rook Matthews Sayer to receive a low review. If you would like to discuss the matter further please feel free to email marketing@rmsestateagents.co.uk and our marketing team will be able to assist you.
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