Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleIf I could give 10 stars for Neil Walton I would he is the best mortgage broker. Great service and he took care of everything. Whole process has been stress free thanks to Neil's kind attitude and patience as well as his years of experience and knowledge. Neil is a credit to the company
Christina · 16 April 2022 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 16 April 2026
Dear Christina, that was a lovely review to read and I'm sure our friendly mortgage advisor Neil enjoyed reading it too. Thank you very much for taking the time to write such kind words. Wishing you luck in the future!
★★★★★ 3/5
GoogleSell very expensive houses no good for poor people like me
Scott · 16 April 2022 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 15 June 2024
Please be assured Rook Matthews Sayer's property valuations are undertaken by our experienced valuers, who also use comparables and further evidence to support the property price, and all our vendors have the final decision on the property price when presented with these figures. We’re sorry you feel as though our Jesmond properties do not fit your requirements. However, please be assured we have properties of all shapes and sizes and varying prices, I’m sure we will have something that ticks your boxes.
Please check out our current listings here, www.rookmatthewssayer.co.uk/buy-property or call our head office to discuss your requirements further - 0191 286 9231.
We hope to be of assistance in finding your next home.
★★★★★ 5/5
GoogleThe team in Jesmond are amazing to deal with. Always super friendly and nothing is too much of an ask! Thank you so much.
Sarah · 16 April 2022 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 15 June 2024
Dear Sarah, thank you for writing lovely words about our Jesmond team. We're so glad they conitnue to provide you with 5* service. Many thanks!
★★★★★ 5/5
GoogleI used RMS Jesmond to sell my flat in 2021. Marie, Kevin and the team were great throughout, giving helpful advice and always responded quickly to any queries. The whole process was very easy.
Daniel · 16 April 2022 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 15 June 2024
Dear Daniel, thank you for taking the time to leave Marie, Kevin and the rest of the team a great review. We're so glad the team were able to provide you with 5 star service and hope we can be of assistance to you again in the future, should you require it. Thanks again
★★★★★ 5/5
GoogleThe team at Rook Matthews Sayer were a brilliant support throughout the purchase of my first home. Marie and Kevin were a huge help - always responding to my emails quickly, and making the process easy for me to navigate. Thank you team!
Kelly · 16 April 2022 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 15 June 2024
Dear Kelly, thank you for leaving such a lovely review for our Jesmond team, specifically Marie & Kevin. We're very glad they were able to provide you will such brilliant support and assistance throughout the purchase of your first home. We hope if you're ever looking to sell you'll consider instructing RMS. Thank you again and we hope you're very happy in your new home!
★★★★★ 5/5
GoogleI used RMS when purchasing my first home. I mainly spoke to one of the team, Neil was fantastic. Very helpful, friendly and personable. Brilliant from a professional standpoint. Quick to reply to emails and easy to have a chat over the phone.
Liam · 16 April 2022 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 15 June 2024
Dear Liam, thank you for leaving our Jesmond team and specifically Neil 5 stars. We really appreciate you taking the time to leave a review and are very glad that he was able to provide you with a fantastic quality of service. Thank you again!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Would highly recommend.
Tim · 16 April 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Hi Tim, thank you for the review and 5 stars!
★★★★★ 5/5
GoogleIf I could give 10 stars for Neil Walton I would he is the best mortgage broker. Great service and he took care of everything. Whole process has been stress free thanks to Neil's kind attitude and patience as well as his years of experience and knowledge. Neil is a credit to the companyPositiveProfessionalism, Value
Christina · 13 April 2022 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 15 June 2024
Dear Christina, that was a lovely review to read and I'm sure our friendly mortgage advisor Neil enjoyed reading it too. Thank you very much for taking the time to write such kind words. Wishing you luck in the future!
★★★★★ 5/5
TrustpilotEasy to deal with
Chris at Rook Matthews Sayer helped us with the sale of some land. He was on the case straight away and the land was sold promptly and without issue. Would use again in the future.
Peter · 12 April 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Hi Peter, Very kind of you to recognise Chris and his hard work. We look forward to welcoming you back in the future!
★★★★★ 5/5
TrustpilotI can recommend RMS to get the job done…
I can recommend RMS to get the job done professionally and efficiently. Thanks to all.
Philip · 12 April 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Hi Phillip, thank you for your lovely review, 5 stars and recommendation!
★★★★★ 5/5
TrustpilotAbsolutely amazing service from…
Absolutely amazing service from everyone at the office...nothing was a problem and every query was dealt with promptly and professionally.Thank you for everything especially Dawn who is a credit to the company.
Mrs · 10 April 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Heather, that's brilliant! We're very glad to hear the Blyth team and specifically Dawn provided 5 star, amazing service. Many thanks for leaving a review.
★★★★★ 5/5
TrustpilotGreat service
I've correspondended recently with Cristy at the Jesmond branch. She has been very knowledgeable, courteous, and prompt with any queries
Kevin · 7 April 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Kevin, thank you for leaving a lovely review for Cristy, great to hear that she was very proactive!
★★★★★ 5/5
TrustpilotAlistair Bowman great Mortgage Advisor!!
We can’t thank Alistair Bowman enough for all the help he has given us throughout the process of buying our new home! His advice was second to none and he made sure we understood everything throughout the process of buying! Highly recommend as a Mortgage Advisor for anyone looking!! Ryton Branch also very helpful after difficult start with solicitors they made sure they helped chase up new solicitors along the way to speed up the process and we’re always pleasant to deal with!
Faye · 4 April 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Hi Faye, thank you for leaving our FS advisor and the Ryton team 5 stars and a lovely review. We're glad he was able to guide you through the mortgage process and the Ryton team helped speed up the purchase process. Wishing you luck in your new home. Thanks again!
★★★★★ 5/5
Trustpilot1st Class Service & Staff
I have used Rooks Matthews Sayer for 5 property sales over the last 2 years and the service has been outstanding from beginning to end, despite challenges thrown at us through covid! All the staff I have dealt with; Alison, Michelle, Dawn, Kate and Jack have been wonderful and I cannot recommend them highly enough. I would certainly use them again for both purchases and sales as you are in safe hands with their professional and friendly staff.
Delyth · 25 March 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Delyth, thank very very much for your repeated custom and loyalty, we really do appreciate it. We're so glad that the whole team have continuously provided you with marvellous service and ensured success with all your purchases and sales. We look forward to working for you again in the future. Many thanks again!
★★★★★ 1/5
GoogleRating only, no written review.
Marina · 23 March 2022 · Rook Matthews Sayer Hexham
Agent replied · 25 October 2024
Dear Marina,
We are disappointed to receive your 1* review. I have checked with our Hexham Branch Manager and the team and we are unable to find you on our system, could you possibly confirm the name you would have registered under? Could you also let us know which property it concerned please? I assure you we take our customer service seriously and would like to investigate the matter further. Please feel free to email marketing@rmsestateagents.co.uk and our marketing team will be able to assist you.
★★★★★ 5/5
TrustpilotGreat staff
Very difficult house sale due to issues with solicitors but rook matthews Morpeth were excellent. Do not use premier property lawyers via them but the staff at the branch I can highly recommend.
Laura · 18 March 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Laura, we really appreciate your lovely comments regarding the team at the branch and very much appreciate the future recommendations. We're sorry about your experience with Premier Property Lawyers and understand that due to an unavoidable problem which was out of their control delays were caused on your behalf. For which we do apologise for. Wishing you happiness in your new home. Many thanks
★★★★★ 5/5
TrustpilotExcellent service since day 1
Excellent service since day 1. Very pleasant staff. We were in communication with Ellie since the beginning and she has been very helpful and easy to contact too. Overall, we’ve had no problems and are very happy. Thank you!
Joanne · 13 March 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Joanne, thank you for the 5 shiny stars and lovely words regarding the team, specifically Ellie. We hope to assist you again in the future. Many thanks
★★★★★ 5/5
TrustpilotExcellent Sales Experience
Excellent sales experience in 2021/22 with The Blyth Branch from start to conclusion with successful sale of our property. Great marketing advice, related legal and conveyancing support. They were able to assist with all viewings and kept us in the loop at all times. I have used them before for sale of our main property in 2019 and would definitely recommend to others.
AL · 10 March 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Good morning, thank you for leaving our Blyth team 5 shiny stars and a lovely review. We're so glad the team were able to provide you with such good service in 2019 that you chose to instruct us again. We hope to work with you again in the future, many thanks for the recommendation to others.
★★★★★ 5/5
TrustpilotI recently sold my house through the…
I recently sold my house through the Gosforth branch and have also dealt with the Morpeth branch relating to a purchase. Both teams are absolutely fantastic, very professional, but also very friendly and helpful. Anyone who says online estate agents are better either sells houses frequently, or hasn't done it for years because the assistance you get from a good real world agency is worth it's weight in gold during the many, many stressful points of house selling. Thank you :-)
Zak · 17 February 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Zak, thank you for taking the time to write a lovely detailed review for both our Gosforth and Morpeth branches. We're so glad both of the teams were able to assist you Gosforth with a sale and Morpeth with a purchase. We really appreciate the 5 stars and hope to help you again in the future!
★★★★★ 5/5
TrustpilotBlyth Branch - Brilliant!
The Blyth branch have recently assisted with my purchase and have been brilliant. I had a mix up from my solicitors side and they immediately solved the problem for me. I highly recommend the company, especially this branch and would absolutely work with them again in the future.
Emma · 10 February 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Emma, we are so glad that our Blyth team were able to help get your property purchase over the line! We hope you're very happy in your new home, thanks again!
★★★★★ 5/5
TrustpilotRyton Branch
Ryton Branch. A very friendly and helpful crew. They gave a good competitive price for the property and within days had several viewings. the property was under offer within 2 weeks. Very impressed, well done Ryton Branch and many thanks for your help
Mal · 31 January 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Mal, we're so glad the team were able to find you a suitable buyer and a price you were happy with so swiftly. Thank you very much for your instruction!
★★★★★ 5/5
TrustpilotTenant Finding
I required a new tenant,contacted Katie st RMS who found a suitable one in a couple of days. The whole process moved ahead very quickly.Whilst there was some confusion (not Katie) regarding the previous tenant checkout the service i recieved was great.
Raymond · 31 January 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Raymond, thank you for choosing our tenant find service. I'm glad we were able to find you a suitable tenant so swiftly. We really appreciate you taking the time to leave Katie and the rest of the Blyth team 5 shiny stars! Thanks again.
★★★★★ 5/5
TrustpilotSold my house with rook Matthew sayer…
Sold my house with rook Matthew sayer in blyth from start to finish very professional service, friendly and I would highly recommend them
Erin · 28 January 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Hi Erin, we really appreciate the 5 shiny stars and the recommendation! Many thanks
★★★★★ 5/5
TrustpilotFantastic
Absolutely cannot fault Julie and all the team at RMS in Ryton. They kept us updated at every step and really helped us when it came to chasing down solicitors on both sides. So friendly and professional, really put us at ease when we felt like the whole thing was falling apart at times.Thankyou so much
James · 27 January 2022 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear James, thank you for writing lovely words regarding Julie and the rest of the Ryton team. We're glad they were there to support you and help get the sale over the finish line. Thank you again!
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