Trusted Agent profile
★★★★★
1,363 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,363 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat team at Whitley Bay Branch - Alison kept us informed at all stages - House sold immediately and the whole process was smooth and painless - would not hesitate to recommend Thank you everyone Rachel Hales
Dear Felicity/Rachel, thank you so much for the kind words and recommending RMS Whitley Bay with a five star review, we really appreciate it!
5/5
GoogleAlison, Jan and Nicola at the Whitley Bay branch made selling our house a breeze. Not only were they extremely professional but they went out of their way to make sure that things happened quickly. What is traditionally a stressful process was made so much easier by these ladies, 5 star service from start to finish.
This is so lovely to hear and I know our team at Rook Matthews Sayer Whitley Bay branch will be delighted to read your comments. Thank you so much for the kind words and taking the time to leave us a wonderful 5* review.
5/5
GoogleRook Matthews Sayer of Whitley Bay provided my family with great service in selling a family home. they were always helpful and responded quickly to any queries. i would have no hesitation in using Rook Matthews Sayer of Whitley Bay any time in the future.
Hi Gary, Thank you so much for this lovely review for Rook Matthews Sayer Whitley Bay branch. It's great to read your kind words. Thank you for the recommendation.
5/5
GoogleI cannot remcommend Alison and her team high enough. From beginning to end they were all so professional, friendly and on the ball. There was no pushy sales, in fact the exact opposite and I really felt they had my best interests at heart. Thanks so much for all your help!
Dear Kay, thank you so much for taking the time to leave our Whitley Bay branch this lovely review and the shiny 5 stars, it really means so much to us.
5/5
GoogleOutstanding service from the Whitley Bay team when selling our property. Friendly, responsive and proactive communication throughout the sales process made it all very easy. Would highly recommend.
Dear Ray, thank you so much for taking the time to leave this wonderful review for RMS Whitley Bay, we really appreciate it!
5/5
GoogleI found the whole process of selling a property through the Whitley Bay branch of RMS Estate Agents a thoroughly straightforward experience. The staff were courteous and knowledgeable of my requirements for a timely sale. The legal services provided for the completion were enhanced by the use of their EWAY Portal, which enabled prompt actions required by myself and also enabled me to observe email traffic between the buyers and my own designated solicitor. Thanks again for an excellent service.
Thank you Michael for giving five stars to RMS Whitley Bay. We really appreciate you taking the time to leave this review and for choosing us as your selling agent.
5/5
GoogleAlison and the team at Rook Matthew’s Sayer, Whitley Bay, were outstanding from my first encounter with them in the office through to completion on our purchase and sale, and beyond. Their knowledge of the local market, and drive to find the right buyer and get the best price for each property, is exceptional. Alison worked tirelessly to negotiate on our behalf. Once the sale and purchase was agreed their hard work continued. It’s rare to find an agent who can be impressive in both the sale negotiation and holding the sale together through to completion without bump or incident. I’d go as far as to say this was the perfect agent experience and I wouldn’t hesitate to recommend them.
Wow Emma! Thank you so much for taking the time to give such a heart warming review for RMS Whitley Bay and for the shiny 5 stars. Receiving comments like yours reminds us why we do what we do.
5/5
GoogleIn the last year, I have sold 2 houses and purchased 1 using this company. From start to finish, I have been impressed with the service and value for money offered by them. In particular, I would like to praise the staff in the Whitley Bay office. They really put themselves out to provide a personal service. They were always quick to respond to my enquiries and when I visited their office I was always warmly welcomed.
Wow Chris, we are thrilled to read this fantastic feedback. Thank you so much for taking the time to leave this review for RMS Whitley Bay and thank you for continuing to choose RMS to sell your properties, we really appreciate it.
5/5
GoogleAlison, Jan and the rest of the team at the Whitley Bay branch were very helpful, knowledgeable and nothing was too much trouble when dealing with me. My property sold within days of being put on the market by Alison and the whole sales experience was relatively painless. I would recommend the team at the Whitley Bay branch.
Thank you for the sterling review for our branch in Whitley Bay Christopher! We really appreciate you taking the time to leave us five stars and for choosing us as your selling agent.
5/5
GoogleRook Matthews Sayer Whitley Bay was absolutely fantastic at progressing our recent sale and purchase. It turned out to be a really difficult chain transaction and the team went above and beyond to get everything sorted. Thank you Susanne, Jan, Alison and all the team for your very professional and helpful service. Ruth&Andri
Thank you so much for this lovely review of RMS Whitley Bay, we really appreciate it! Congratulations on your sale and purchase.
4/5
TrustpilotFantastic, Friendly Service
Going through the Forrest Hall branch, Alistair Bowman was absolutely fantastic with helping me remortgage. It was especially stressful as I needed to be secured on a new deal before rate hikes took effect and Alistair managed everything so efficiently for me. He squeezed me in for appointments at short notice, clearly explained all aspects of the process and was very understanding about fitting things in around my working hours. Ultimately he secured me a great deal in very little time. 5 stars for the service Alistair provided.I would've given 5 stars for the review except that the reason I had very little time to remortgage was because the person I was initially emailing to arrange an appointment didnt respond to my messages in a timely manner and had to be chased, then when they did respond they booked me in for an appointment with Alistair when he already had an appointment booked with someone else. Other than that I am very satisfied with the service I received from RMS!
Thank you for the review for RMS Forest Hall Em, we really appreciate it!
5/5
TrustpilotRook Matthews Sayers Whitley Bay Branch
We used the Whitley Bay branch of Rook Matthew Sayers and what a pleasure it is to say how good they are. All the staff were very friendly and extremely helpful, what I liked most of all was how proactive they were, they acted upon things quickly and kept us informed every step of the way. Would definitely recommend them to anyone thinking of buying or selling. Well done team !
Dear Marie, thank you so much for this lovely review for RMS Whitley Bay and for the kind recommendation.
5/5
TrustpilotDon't go anywhere else, RMS are No.1
Second time we have used Rook Matthews (Blyth) for a purchase of a property and Alistair from RMS Ashington for Mortgage advice and sorting a mortgage out. Can't fault anything, literally all stress is taken out of it. Alistair on both occasions we have been paired with him has been fantastic, really helpful, communication is brilliant, always there if you need him, and offers good honest advice. We personally wouldn't ever look to use another estate agent which as such is why we've always only looked at properties by RMS as we know staff right through from general admin to the mortgage advisors are good at what they do and won't let you down. We thank you again for helping us in buying such a beautiful house.
Dear Shaun, this review warmed our hearts. Thank you for leaving such kind words and for coming back to us again to use our mortgage services. We really appreciate you taking the time to leave this wonderful five star review for RMS Blyth and our mortgage advisor, Alistair.
5/5
TrustpilotExceptional service
Exceptional service from friendly and professional staff who are always helpful
Dear Robert, thank you for such kind words and the five stars, we really appreciate it.
5/5
TrustpilotFirst time buyers experience
We had a fantastic experience with Rook Matthews Sayer when buying our first house. Alistair Bowman, a mortgage manager in the firm was brilliant. He took my partner and I through every step of the way, keeping us on the right track and rapidly answering our (many!) questions. He made the whole experience a lot less stressful. We would highly recommend his services.
Dear Faye, thank you for such a wonderful five star review for our mortgage advisor Alistair in RMS Ashington, we really appreciate it.
5/5
TrustpilotContinuous updates throughout our…
Continuous updates throughout our purchase. Assisted with any queries in an efficient manner. Smooth process from initial viewing up to the day we collected our keys.Many thanks to Sian and all of the RMS Ponteland team for your excellent service.Mr & Mrs Martin.
Thank you Mr & Mrs Martin for a sterling review of RMS Ponteland, we really appreciate your kind words and for you taking the time to do so.
5/5
TrustpilotA brilliant team at the Whitley Bay office
Suzanne and the team really made and incredibly stressful situation so much better. Suzanne was in constant communication with me throughout and guided me through the process brilliantly. She is an asset to RMS and I cannot thank her enough
Dear Joe,Thank you for such a heart warming review of RMS Whitley Bay, specifically Suzanne our Sales Progressor. We really appreciate you taking the time to leave this review and we shall pass your kind words onto Suzanne.
3/5
TrustpilotWouldn’t use them for managing a property
Dealt with the Gosforth branch. Amazing for purchasing a property. Not so great at managing it on a letting basis. Failed to have their contractors ready the apartment in a timely manner and respond to issues raised by tenants causing me 6 months of lost income and a multitude of expenses with the vacant property. I went to another estate agent and they had it readied and let within 2 weeks. Also took 4-5 days minimum to respond to my emails - had to constantly chase for updates.
Dear David,We’re really disappointed to receive this review and would like to point out that we spent a lot of time trying to fix the issues with this particular property and we can see from our system that the contractors actioned them promptly. One issue specifically raised by the tenants was the severe condensation on most of the walls and ceilings throughout the property and this was ultimately the main cause of them ending their tenancy. Our contractors did deal with the problems swiftly, however we believe the issue you are referring to regarding the timing, is the length of time it took for the property to dry out before being able to re-decorate, not the length of time it took for us to get a contractor to attend the property. Although whilst the property was not tenanted and not under our management, our lettings team and the Gosforth branch did everything they could in this instance to assist you in getting the property back to a habitable standard. Thank you for your feedback and for your kind words regarding your purchase through the Gosforth branch, we do take it all on board.
5/5
TrustpilotAlistair is an asset to the business
Alistair is an asset to the business. His approach has always been nothing is too much. He really does go the extra mile and explains everything clearly Thank you so far and appreciate all of your support.
Thank you Louise for such a lovely review for Alistair our mortgage advisor.
5/5
TrustpilotHighly recommend using Alastair bowman…
Highly recommend using Alastair bowman and this company,used them a few times with the same level of service 5star
Dear Gary, thank you for the kind words - especially for Alistair our Mortgage Advisor. We really appreciate you taking the time to leave this review.
5/5
TrustpilotAlistair Bowman
I used Alistair as my mortgage advisor as he had been recommended to me by a family member. After recently completing the purchase of a property I could not thank Alistair enough for the fantastic, friendly and professional service he provided throughout the whole process. Alistair made this experience very simple, straight forward and unproblematic. He is very knowledgeable and always available to answer any questions/queries. Would 100% recommend to anyone and will absolutely use his services again.
Dear Mr Douglas, thank you for leaving this wonderful review for our Mortgage Advisor Alistair, we really appreciate it.
5/5
TrustpilotMichael is a star!
Michael and Gordon were fantastic throughout the sale of my commercial property. Both were very knowledgeable and always available to contact for any questions, no matter how small. Michael Fox found me a buyer within 3 hours of going on the market... an ongoing contact of his. I would not hesitate to use RMS commercial services in the future! Thanks!
Dear Kate, thank you for the kind words for our team in commercial, we really appreciate it.
5/5
TrustpilotAllister Bowman / Rooke Matthew sayer
Rooke Matthew sayer helped us by our first and second home, Allister Bowman helped us acquire our offer and he was brilliant he became like a friend to me and my partner explaining every step and checking in on us when he didn’t have to go that extra mile, we wouldn’t use anyone else.
Dear Aarron, we really appreciate you taking the time to leave this five star review for our Mortgage Advisor Alistair.
1/5
TrustpilotA very SELFISH agent you should avoid
Edited 2023 Apr with typo and grammar correction:I would strongly advise renters and landlords to steer clear of this agent. My experience with them left me extremely disappointed, as they not only cost me a lot of time and money but also demonstrated a lack of concern for their clients' interests.To begin with, their application form is excessively invasive, requiring personal information that seemed irrelevant to the rental process. My wife and I spent hours filling it out, only to be met with disappointment later on.Although our offer was accepted by the landlords, the agent later rejected our application on the grounds that we were planning to use the property as a home office, which they considered a form of commercial letting.My wife and I were surprised and thought there might be some misunderstanding because the 'home office' is just a pandemic arrangement, not an actual 'office'. We made dozens of calls and wrote several emails to explain this. But they are determined to avoid the slightest risk possible.The result is we lost several hours of time, several thousands of pounds due to re-arrangement, and have to find another property to rent. They posted the advertisement online again for another tenant with reduced rent, plus the landlord lost half a month's rental income.In my opinion, this agent is far too concerned with their own interests and is willing to sacrifice their clients' well-being to avoid the slightest risk. I would strongly advise others to think twice before dealing with them.-------------Updated 2023 Apr, addressing their response:I appreciate your response, but I feel the need to clarify a few points.1. The issue was not that we struggled with the forms, but that the amount of personal information requested was excessive and unnecessary. As someone who has worked with multiple agencies and is also a landlord, I know that not all of the information requested is mandatory. It is disappointing to shift the blame onto the legislation.2. The distinction between "working from home" and "using the property as a business office" was not properly understood or acknowledged. During the pandemic, millions of people were working from home without issue. It is difficult to understand how insurance would be voided in this scenario.3. The reason for the changing language in our communications was due to the inconsistent and illogical responses from your legal team. It was suggested by your staff to rephrase the language to avoid confusion.4. While you refunded our deposit and no contract was signed, we still lost several thousand pounds due to the disruption of our plans caused by the denial of our application. It is frustrating to hear that our experience was disregarded and dismissed in this manner.5. It is not accurate to claim that the landlord secured a rental increase. In reality, the rent was reduced by 50 pounds per month and the landlord lost at least half a month's rental income due to the delay in securing a tenant.6. It is important for businesses to exercise common sense and professionalism when dealing with clients. The distinction between "working from home" and "commercial property" should have been properly understood and acknowledged.
Hello Yang, Sorry you felt the need to leave such a disappointing review. Let us provide the full reasons here again so you and others can understand the process.Both our Gosforth and lettings teams’ would have been more than happy to assist you with the application process had we known you and your wife were struggling with the form. We are always here to help, so please let us know if you have any administrative queries and we will happily sit with you to help you complete any necessary documentation.While we understand that you feel as though all the information requested was unnecessary, we can assure you it is mandatory due to estate agency legislation and laws, which we are proud to strictly abide by. This is a legal requirement that all professional estate agents will require from you.Once our lettings team were informed that your wife would be using the property as an office, while keeping her current residential home with yourself, issues understandably arose. As explained to you, the property is insured by the landlord as a residential abode, if it is not used as such his insurance is void. Additionally, commercial units follow a completely different rental process.While we acknowledge you emailed and called numerous times, it was noted that during these communications that the reason for your rental application changed several times, which due to our strict legal processes raised concerns.We’re confused how several thousands of pounds have been lost at the fault of RMS, we FULLY REFUNDED your deposit, you live in the same development as the property you applied for and contracts were not signed.Also just to note regarding your comment, the landlord has secured a rental increase on a genuine residential letting at this property and not a reduction or loss as you have stated.We hope you find a suitable commercial property to suit your specific requirements and wish you all the best. Sorry that this property wasn’t suitable for your requirements.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Whitley Bay has the most, with 743 reviews rated 4.8 out of 5, followed by Morpeth with 737.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
