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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,198 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

293

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,772

Reviews on Trustpilot

All 3 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

I had my rental property on the market…

I had my rental property on the market with another "reputable and well known" agent and was getting absolutely nowhere with getting the house rented out. I comissioned Robinsons and within two weeks they had found a great tennant for the house. Absolutely delighted with this.Seamless and stress free process from start to finish.Would definitely use them again.

Mr · 11 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi TonyWhat a brilliant review!!Thank you so much, and delighted the Durham office were able to help.I will pass on your good wishes to Keith and the Durham team who will be over the moon with your comments.Thanks again for your 5 stars.RegardsSimon Wright.Director.

5/5

Trustpilot

robinsons are a friendly company who do their very best for you

Robinsons are a friendly company who try very hard to achieve the best price for your property. Very pleased with the sale and the dedicated team ..

Colin · 10 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi ColinThank you very much for your review and 5 stars.The team at Hartlepool will be delighted with your comments.Thanks again.RegardsSimon Wright.Director.

1/5

Trustpilot

I see most of the good reviews are from…

I see most of the good reviews are from people making Robinson's money. As an ex Tennant, I will happily tell you that I was treated appallingly by the Spennymoor staff.

David · 9 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi DavidThank you for your comments in relation to your recent dealings with Robinsons and in particular your bond dispute.I am sorry you feel that you were not treated in the correct manner.We take very seriously every review which we receive whether a 1 or a 5 star rating..This helps us to improve our service which is normally of a very high standard.Thanks again.Regards.Simon Wright.Director

5/5

Trustpilot

Great service

The staff of Robinsons, Hartlepool have been very helpful and professional throughout the process of selling my house, keeping me well informed from the initial valuation to completion. Many thanks

Mr · 9 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Walsh.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

4/5

Trustpilot

Sale of 23 viador cls

Pleased with service as all staff delivered a professional and timely service

Mr · 9 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi PaulThank you for your review and 4 stars. It is much appreciated.RegardsSimon Wright.Director.

5/5

Trustpilot

Robinson’s give continuity!

With Robinson’s there was a continuity of potential buyers and due to this it was only a short time before the sale went through.

Mark · 8 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi MarkThank you for your review and 5 stars. It is much appreciated.Regards.Simon

5/5

Trustpilot

Excellent service we sold our property…

Excellent service we sold our property through Robinsons Durham and purchased our new property through Robinsons crook and have to say both teams were extremely helpful, especially Angela and Barbara from the crook office they have been outstanding and would highly recommend.

David · 5 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi David and MelanieWhat a great review!!Thank you so much. Both the Crook and Durham teams will be delighted with your comments. Thank you for taking the time to post your review and giving us 5 stars. It is very much appreciated.RegardsSimon Wright.Director.

5/5

Trustpilot

Great

Really helpful staff nothing is to much for them. Everything has gone smoothly.

Ashleigh · 5 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi AshleighThank you for your review and 5 starsRegardsSimon

5/5

Trustpilot

Excellent service found me a new tenant…

Excellent service found me a new tenant in days and always kept me informed and updated, thanks.

Mr · 4 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr HanleyThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Company of excellence

I have recently listed my property with robinsons bishop and at the point of valuation sam was very help and professional and understanding. since I have been on the market Natalie, Allyson and Jaye have all been fantastic with the Communication and have kept me full informed all the way through, fingers crossed we get the sold soon, but 13 viewings in the first week of marketing it brilliant keep it up!

Samuel · 4 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi SamuelThank you very much for your positive comments. The Bishop office will be thrilled.Thanks again.RegardsSimon WrightDirector.

5/5

Trustpilot

House Sale Via Bishop Robinsons

House Sale Via Bishop RobinsonsI have recently sold my property using Robinsons Bishop Auckland, Sam came around to Value the property and was very true and honest with his valuation. Hes a very knowledgeable young man with a lovely nature. It was a fantastic service all round from the Valuation to the Sale. Nat, Allyson and the apprentice Jaye were also very precise through every step of the Sale. Top Marks guys, Thanks Again

Garry · 4 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi GarryThese are great comments and so delighted that everything went well for you. I will personally pass on your good wishes to Sam and the Bishop team who will be chuffed.Thanks again.RegardsSimon Wright.Director.

5/5

Trustpilot

Highly recommended

Highly recommended. Friendly, helpful and knowledgeable staff gave clear guidance and information each step of the process.

Ms · 4 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Ms DowingThank you very much indeed for your kind words and 5 stars.It is much appreciated.Regards.Simon Wright.Director.

4/5

Trustpilot

Professional service with great customer care

Have recently just sold our house using Robinsons in Spennymoor.Would highly recommend. Easy to contact and always willing to listen.Thank you.

Mr · 4 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr CoatsworthThank you very much for your positive comments.The team at Spennymoor will be delighted.Regards.Simon Wright.Director.

5/5

Google

I don’t have a bad word to say about Robinson’s. My husband and I have rented with Mark at Robinsons on and off for a Long time. We have never had any problems what so ever being a tenant in any of their properties. Any issues we had over the years although very minor were resolved quickly. We have grown to know Michael quite well over the years. Him and Mark have always gone out of their way to find us the perfect property. After a few years in one of their lovely rentals, we were in a position to buy. They went above and beyond for us in every way. I was registered with all local agents, who hadn’t came up with anything, and on quite a few occasions didn’t even bother to call back. Robinson’s came up trumps again, found us our perfect forever home, and the whole process from their end went very smoothly! I would highly recommend them, from rentals to buying- and if the time ever came where we did want to sell (doubtful) we would be straight on the phone to them.

A · 4 October 2018 · Robinsons Dunstable

Agent replied

Rebecca thank you so much for the very kind review, it means a great deal to us and even more chuffed that we got it right. Best of luck with the new home and please keep in touch.

1/5

Trustpilot

Terrible service from Robinsons Estate Agents

Looked at selling our house with Robinsons. Contracted them twice, once in person two days after valuation. Then again two days later. Never heard back from them until I rang to ask a third time, if they wanted to sell my house. Sounded uninterested, told me the valuers were busy out the office. Said forget it then! Amazingly not 10 minutes later I get a phonecall from Robinsons. Too late by then, I'd gone with another agent.Terrible service, obviously think they can treat customers with contempt.

Customer · 3 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your comments in relation to your recent dealings with Robinsons.May i first say how sorry we are that the service that we would expect you to have been given fell short on this occasion. We are always trying very hard to offer clients a high level of service and in the majority of cases we do deliver this.It is only with your comments that we can continue this improvement.May i take the opportunity to wish you success in selling your home and hope that this incident does not prevent you from considering Robinsons in the future.Regards.Simon Wright.Director.

4/5

Trustpilot

Good agents showed us lots of houses

Good agents showed us lots of houses. Kept us informed through buying progress.

Mr · 2 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs XThank you for your comments and 5 stars.It is much appreciated.Regards.Simon Wright. Director.

5/5

Trustpilot

Diligent and professional staff

Rating only, no written review.

Mrs · 2 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs CaseyThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

4/5

Trustpilot

Would Recommend

On the whole a trouble free, smooth experience with this Estate Agent. Would recommend.

K · 1 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr BleasbyThank you so much for your review and 5 stars.It is much appreciated.RegardsSimon Wright.Director

5/5

Trustpilot

Becky was fab

Becky was fab! She answered all of our queries and made us feel less anxious about moving. Would definitely use robinsons again.

Katie · 1 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi KatieThanks for your comments ref Becky at Middlesbrough. She will be thrilled!!I will personally pass on your good wishes.Kind regardsSimon Wright.Director.

4/5

Trustpilot

All very positive throughout

All very positive throughout. I was slightly put off on first contact by a slight mix up with dates/ times at the very outset of the process when arranging to have the property valuation done. It seems the office had made a diary error - but phoned phoned to correct it - so no harm done.After that all was very smooth and Anita ( Sedgefield office) was extremely professional. Thanks.

Mr · 1 October 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr HarteThank you so much for your positive comments.We are always striving to improve our service and with comments like these we know we are going in the right direction. I will pass on your good wishes to Anita at Sedgefield.Thanks again.Simon Wright.Director.

5/5

Trustpilot

Great service throughout

Great service throughout. From start to finish. Thank you.

Kim · 29 September 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi KimThank you for your review and 5 stars.It is appreciated.RegardsSimon Wright.Director.

5/5

Trustpilot

Have to say that I have been kept…

Have to say that I have been kept informed at all times by Elaine and the rest of the staff at Robinsons. nothing is too much trouble.Paul

Paul · 28 September 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi PaulGreat comments! Thank you so much. I will pass on your good wishes to Elaine at Middlesbrough.Thanks again.RegardsSimon Wright.Director.

5/5

Trustpilot

I cannot recommend Robinson's highly…

I cannot recommend Robinson's highly enough, Elaine at the Middlesbrough branch, along with all of her colleagues, was absolutely exceptional.From start to finish she provided a friendly efficient service, which made the whole process as stress free as it could be.

Matthew · 27 September 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi MatthewThank you so much for your very positive review and 5 stars. The team at Middlesbrough will be delighted. I will personally pass on your good wishes to them. Thanks again for posting your review.Regards.Simon Wright.Director.

5/5

Trustpilot

Amazing communication,very fast…

Amazing communication,very fast service. Absolutely satisfied 100%. Wouldn't use anyone else. THANK YOU

Catherine · 27 September 2018 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi CatherineThank you very much for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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