Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotI had my rental property on the market…
I had my rental property on the market with another "reputable and well known" agent and was getting absolutely nowhere with getting the house rented out. I comissioned Robinsons and within two weeks they had found a great tennant for the house. Absolutely delighted with this.Seamless and stress free process from start to finish.Would definitely use them again.
Mr · 11 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi TonyWhat a brilliant review!!Thank you so much, and delighted the Durham office were able to help.I will pass on your good wishes to Keith and the Durham team who will be over the moon with your comments.Thanks again for your 5 stars.RegardsSimon Wright.Director.
★★★★★ 5/5
Trustpilotrobinsons are a friendly company who do their very best for you
Robinsons are a friendly company who try very hard to achieve the best price for your property. Very pleased with the sale and the dedicated team ..
Colin · 10 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi ColinThank you very much for your review and 5 stars.The team at Hartlepool will be delighted with your comments.Thanks again.RegardsSimon Wright.Director.
★★★★★ 1/5
TrustpilotI see most of the good reviews are from…
I see most of the good reviews are from people making Robinson's money. As an ex Tennant, I will happily tell you that I was treated appallingly by the Spennymoor staff.
David · 9 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi DavidThank you for your comments in relation to your recent dealings with Robinsons and in particular your bond dispute.I am sorry you feel that you were not treated in the correct manner.We take very seriously every review which we receive whether a 1 or a 5 star rating..This helps us to improve our service which is normally of a very high standard.Thanks again.Regards.Simon Wright.Director
★★★★★ 5/5
TrustpilotGreat service
The staff of Robinsons, Hartlepool have been very helpful and professional throughout the process of selling my house, keeping me well informed from the initial valuation to completion. Many thanks
Mr · 9 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mr Walsh.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotSale of 23 viador cls
Pleased with service as all staff delivered a professional and timely service
Mr · 9 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi PaulThank you for your review and 4 stars. It is much appreciated.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotRobinson’s give continuity!
With Robinson’s there was a continuity of potential buyers and due to this it was only a short time before the sale went through.
Mark · 8 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi MarkThank you for your review and 5 stars. It is much appreciated.Regards.Simon
★★★★★ 5/5
TrustpilotExcellent service we sold our property…
Excellent service we sold our property through Robinsons Durham and purchased our new property through Robinsons crook and have to say both teams were extremely helpful, especially Angela and Barbara from the crook office they have been outstanding and would highly recommend.
David · 5 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi David and MelanieWhat a great review!!Thank you so much. Both the Crook and Durham teams will be delighted with your comments. Thank you for taking the time to post your review and giving us 5 stars. It is very much appreciated.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotGreat
Really helpful staff nothing is to much for them. Everything has gone smoothly.
Ashleigh · 5 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi AshleighThank you for your review and 5 starsRegardsSimon
★★★★★ 5/5
TrustpilotExcellent service found me a new tenant…
Excellent service found me a new tenant in days and always kept me informed and updated, thanks.
Mr · 4 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mr HanleyThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotCompany of excellence
I have recently listed my property with robinsons bishop and at the point of valuation sam was very help and professional and understanding. since I have been on the market Natalie, Allyson and Jaye have all been fantastic with the Communication and have kept me full informed all the way through, fingers crossed we get the sold soon, but 13 viewings in the first week of marketing it brilliant keep it up!
Samuel · 4 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi SamuelThank you very much for your positive comments. The Bishop office will be thrilled.Thanks again.RegardsSimon WrightDirector.
★★★★★ 5/5
TrustpilotHouse Sale Via Bishop Robinsons
House Sale Via Bishop RobinsonsI have recently sold my property using Robinsons Bishop Auckland, Sam came around to Value the property and was very true and honest with his valuation. Hes a very knowledgeable young man with a lovely nature. It was a fantastic service all round from the Valuation to the Sale. Nat, Allyson and the apprentice Jaye were also very precise through every step of the Sale. Top Marks guys, Thanks Again
Garry · 4 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi GarryThese are great comments and so delighted that everything went well for you. I will personally pass on your good wishes to Sam and the Bishop team who will be chuffed.Thanks again.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended. Friendly, helpful and knowledgeable staff gave clear guidance and information each step of the process.
Ms · 4 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Ms DowingThank you very much indeed for your kind words and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotProfessional service with great customer care
Have recently just sold our house using Robinsons in Spennymoor.Would highly recommend. Easy to contact and always willing to listen.Thank you.
Mr · 4 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mr CoatsworthThank you very much for your positive comments.The team at Spennymoor will be delighted.Regards.Simon Wright.Director.
★★★★★ 5/5
GoogleI don’t have a bad word to say about Robinson’s.
My husband and I have rented with Mark at Robinsons on and off for a Long time. We have never had any problems what so ever being a tenant in any of their properties. Any issues we had over the years although very minor were resolved quickly. We have grown to know Michael quite well over the years. Him and Mark have always gone out of their way to find us the perfect property. After a few years in one of their lovely rentals, we were in a position to buy.
They went above and beyond for us in every way. I was registered with all local agents, who hadn’t came up with anything, and on quite a few occasions didn’t even bother to call back. Robinson’s came up trumps again, found us our perfect forever home, and the whole process from their end went very smoothly!
I would highly recommend them, from rentals to buying- and if the time ever came where we did want to sell (doubtful) we would be straight on the phone to them.
A · 4 October 2018 · Robinsons Dunstable
Agent replied
Rebecca thank you so much for the very kind review, it means a great deal to us and even more chuffed that we got it right. Best of luck with the new home and please keep in touch.
★★★★★ 1/5
TrustpilotTerrible service from Robinsons Estate Agents
Looked at selling our house with Robinsons. Contracted them twice, once in person two days after valuation. Then again two days later. Never heard back from them until I rang to ask a third time, if they wanted to sell my house. Sounded uninterested, told me the valuers were busy out the office. Said forget it then! Amazingly not 10 minutes later I get a phonecall from Robinsons. Too late by then, I'd gone with another agent.Terrible service, obviously think they can treat customers with contempt.
Customer · 3 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Thank you for your comments in relation to your recent dealings with Robinsons.May i first say how sorry we are that the service that we would expect you to have been given fell short on this occasion. We are always trying very hard to offer clients a high level of service and in the majority of cases we do deliver this.It is only with your comments that we can continue this improvement.May i take the opportunity to wish you success in selling your home and hope that this incident does not prevent you from considering Robinsons in the future.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotGood agents showed us lots of houses
Good agents showed us lots of houses. Kept us informed through buying progress.
Mr · 2 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mr and Mrs XThank you for your comments and 5 stars.It is much appreciated.Regards.Simon Wright. Director.
★★★★★ 5/5
TrustpilotDiligent and professional staff
Rating only, no written review.
Mrs · 2 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mrs CaseyThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotWould Recommend
On the whole a trouble free, smooth experience with this Estate Agent. Would recommend.
K · 1 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mr BleasbyThank you so much for your review and 5 stars.It is much appreciated.RegardsSimon Wright.Director
★★★★★ 5/5
TrustpilotBecky was fab
Becky was fab! She answered all of our queries and made us feel less anxious about moving. Would definitely use robinsons again.
Katie · 1 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi KatieThanks for your comments ref Becky at Middlesbrough. She will be thrilled!!I will personally pass on your good wishes.Kind regardsSimon Wright.Director.
★★★★★ 4/5
TrustpilotAll very positive throughout
All very positive throughout. I was slightly put off on first contact by a slight mix up with dates/ times at the very outset of the process when arranging to have the property valuation done. It seems the office had made a diary error - but phoned phoned to correct it - so no harm done.After that all was very smooth and Anita ( Sedgefield office) was extremely professional. Thanks.
Mr · 1 October 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mr HarteThank you so much for your positive comments.We are always striving to improve our service and with comments like these we know we are going in the right direction. I will pass on your good wishes to Anita at Sedgefield.Thanks again.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat service throughout
Great service throughout. From start to finish. Thank you.
Kim · 29 September 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi KimThank you for your review and 5 stars.It is appreciated.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotHave to say that I have been kept…
Have to say that I have been kept informed at all times by Elaine and the rest of the staff at Robinsons. nothing is too much trouble.Paul
Paul · 28 September 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi PaulGreat comments! Thank you so much. I will pass on your good wishes to Elaine at Middlesbrough.Thanks again.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotI cannot recommend Robinson's highly…
I cannot recommend Robinson's highly enough, Elaine at the Middlesbrough branch, along with all of her colleagues, was absolutely exceptional.From start to finish she provided a friendly efficient service, which made the whole process as stress free as it could be.
Matthew · 27 September 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi MatthewThank you so much for your very positive review and 5 stars. The team at Middlesbrough will be delighted. I will personally pass on your good wishes to them. Thanks again for posting your review.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotAmazing communication,very fast…
Amazing communication,very fast service. Absolutely satisfied 100%. Wouldn't use anyone else. THANK YOU
Catherine · 27 September 2018 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi CatherineThank you very much for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.
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