Trusted Agent profile
Verified
★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThanks to all the staff at Robinsons…
Thanks to all the staff at Robinsons for excellent friendly, caring and professional service. Wouldn’t hesitate to recommend!
Hi AngelaThank you for your kind words and your 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service 5 stars
I have just sold my house through Robinsons and they were totally professional, very helpful and friendly. I have no problem in recommending this company to anyone. Excellent service.
Hi Mrs MarshallThank you so much for your positive comments and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotMy experience of selling a property was…
My experience of selling a property was made easy.I was kept informed of all developments along the way and had some honest and straightforward discussions with Richard and his team.Many Thanks to all at Robinson’s for making the process Stress Free.
Hi JonathanThank you so much for your positive comments in relation to our Middlesbrough team. I will personally pass on your good wishes to Richard and all the staff.Thank you for posting your review and giving us 5 stars.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service.
Excellent service.. thankyou so much for all your help throughout my moving process.. you alleviated a lot of my stress by always being available to answer my queries and if I had concerns... If you’re looking for a great Estate agent at Robinsons .. Sams your man!
Hi PowerThis is a great review! Thank you so much. Sam at Bishop will be delighted with your positive comments.I will pass on your good wishes to him personally.Regards.Simon Wright.Director.
5/5
TrustpilotSam from Bishop Auckland was so…
Sam from Bishop Auckland was so helpfull and although we were buying he was instramental in helping us complete the purchase. Thanks again.
Mr and Mrs Turner.Thank you so much for your positive comments and 5 stars in ref to Sam at Bishop Auckland.He will be over the moon with this review!Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent
Excellent. Whenever I had a query, they were only too happy to help. They kept me updated regularly throughout the typically stressful process of buying a first home. I would highly recommended Robinsons Estate Agents.Mr P Naden
Hi PhilThis is a great review! Thank you so much. We are always striving to offer the highest possible standard of service to our clients and it is nice to hear that in your case we achieved this.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotChose Robinsons
Chose Robinsons, Bishop Auckland to find me a tenant. Sam came to inspect and whilst he was there he rang someone he had on their data base and within 30 minutes the property was visited and a tenant found. First class service.
Hi JoyThank you so much for your positive comments ref Sam from our Bishop office.I will personally pass on your good wishes to him.Thanks again.Simon WrightDirector.
5/5
TrustpilotHelpful
Helpful, punctual, and friendly. The staff and management makes you feel at ease.
Hi NajaThank you so much for your positive comments and 5 stars. The Bishop office will be over the moon.Cheers.Simon Wright.Director
4/5
TrustpilotVery attentive to all aspects of the…
Very attentive to all aspects of the sale and purchase; we have really appreciated the regular contact to keep us updated on the process.
Hi ReaThank you very much for your positive comments ref our Stockton office. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery efficient
Very efficient, friendly and speedy
Hi GaryThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.
5/5
TrustpilotRobinsons kept me fully informed…
Robinsons kept me fully informed throughout the whole process. Thank you.
Hi Mrs HartThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent experience with Robinsons
Excellent experience with Robinsons. Wouldn't hesitate to recommend them
Hi GailSo pleased you have had such a good experience with our Durham office.A big thank you for posting your review and giving us 5 stars.Regards.Simon Wright.Director.
5/5
TrustpilotI was really happy with the service I…
I was really happy with the service I received, helpful and friendly staff I will definitely recommend
Hi Mr PateThank you so much for your review and 5 stars. It is very much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotReview
Very reliable and staff return phone calls and emails quickly.
Hi Frank and Lorraine.Thank you so much for your review and 5 stars. it is appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service, very efficient and friendly staff who deal with business in a professional manner.
Hi Mr and Mrs Longstaff.Thank you very much for your positive comments and 5 stars.The staff at Hartlepool will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotFrom start to Finnish they were on the…
From start to Finnish they were on the ball regarding the sale of my property and every member was committed to selling my property Elaine / Nicki / Becki at the marton middlesbrough great service and very professional from Elaine who closed the deal .Thanks again Kind Regards Mr J Watson.
Hi JamesThank you very much for your positive comments ref your dealings with our Middlesbrough office. I am so pleased all went well and I am sure the staff will be delighted with your review and 5 stars. I will pass on your good wishes to the team.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotWe sold and purchased through Robinsons…
We sold and purchased through Robinsons (Stockton branch) and couldn't have asked for more from them.Before selecting an estate agency to sell with, we did extensive, in depth research into every agency and their performance. Robinsons scored very highly and after speaking with Mark, we were sure that we could trust them to do the job for us.We had an offer within 22 days and put in an offer on a property Robinsons were selling. It was accepted, and the sales progression team worked hard to get us to completion as quickly as possible.Since then, we have recommended Robinsons to anyone looking to buy or sell, and we will continue to do so.
Hi Customer79This is a great review! Thank you so much for your positive comments in relation to our Stockton office.It is good to hear that everything went so well and we do appreciate your recommendations to others.Thank once again for posting your review and giving us 5 stars.Regards.Simon Wright.Director.
5/5
TrustpilotFor Sale
The pressure of being available to show potential buyers around the property was taken care of by Robinson’s - efficient and I would use again.
Hi Thanks for your review and 5 stars.RegardsSimon Wright.Director.
5/5
TrustpilotExcellent service ..
Excellent service all ways there for advice, even if it’s to reasure you. We couldn’t of got through all this with out there help and guidance, very professional at all times.regular contact so you always know what is happening. We felt very looked after and safe in there very capable hands. We highly recommend this service, they are very competitive as regards price. But no amount of money can compare to such a high standard of professional service, providerd by extremely nice people..
Hi Mr and Mrs Summers.What a great review! Thank you so much. The team at Crook have been providing a high level of service to their clients so it is nice to hear that you have also had a good experience. I will pass on your good wishes to Alex and his team.Thanks again.RegardsSimon Wright.Director.
5/5
TrustpilotExcellent Service from Hartlepool Team at Robinson's Edtate Agency
The service from the Hartlepool Team members has been and is excellent, in my experience of them. Even when there have been no immediate house viewings they have kept me regularly up-to-date with online viewing activity share of the property. As a first timer, they have guided me through the process and patiently answered all my questions, however basic. They are very personable and take time to build a good relationship. I can highly recommend Robinson's Estate Agency Hartlepool Team.
Hi JanetThank you so much for your excellent review and comments. It is very much appreciated. It is good to hear that we have helped you through what is sometimes a very stressful experience. I will pass on your positive comments to the team at Hartlepool.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons Estate Agents in Spennymoor…
Robinsons Estate Agents in Spennymoor have been fantastic during the whole process. We don’t know how we’d have got through this stressful time without them.
Hi AlisonIt is lovely to hear that you have such positive comments to make about our Spennymoor office. Thank you so much for your review and 5 stars. it is appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery professional service at all stages…
Very professional service at all stages from initial contact through to completion of sale. After using another local agent unsuccessfully prior to instructing Robinson’s was delighted that viewings arranged within days of instruction resulting in an offer. Regular updates on progress of sale were provided and ensured that transaction progressed smoothly to completion. Thank you
Hi Mr and Mrs SandersThis is a great review so thank you very much for your positive comments and 5 stars.We are always striving to improve our service so with a review like this we know we are getting there.i will personally pass on your good wishes to Debbie and her team at Hartlepool.Thanks again.RegardsSimon Wright.Director.
5/5
TrustpilotExcellent people to work with
Things could hardly have gone any more smoothly. Initial information and viewing appointment went well. Dealing with the offer and acceptance was very quick. Everyone kept me in the loop with developments. Staff were, without exception, friendly, helpful and informative.
Hi Mr HensonLovely comments! Thank you very much for posting your review and giving us 5 stars.It is very much appreciated and all the staff at Darlington will be thrilled.Thanks again.Regards.Simon Wright.Director
4/5
TrustpilotThe transaction from the estate agent…
The transaction from the estate agent point of view was fairly smooth and trouble free. However, we had booked a second viewing once our offer was accepted. The lady showing us around was late and had to dash off for her next appointment so in the end we only had around 10 minutes to measure up. She suggested we book a double viewing for the next appointment so we could get an hour. We did this, but again when she arrived we had 15/20 minutes before we were hurried out of the door so she could make her next appointment in time, and we were told we had only been booked in for a single slot. Other than that, however, the Robinsons were great through the actual transaction and acted as middleman between us and our vendor brilliantly to appease concerns on both sides.
Hi KirstyGreat review and feedback on the viewing side of our buisness. We will take on board your comments and try to improve for others. So pleased that the other side of your dealings were positive. I will pass on your comments to the Hartlepool team and i am sure they will be pleased.Thanks for posting your review.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
