Trusted Agent profile
Verified
★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCouldn’t fault them 🙌
Very helpful with everything to do with my sale from the start to completion, lovely people 👍👍
Hi Mr Rudd.Thank you for your positive comments and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGreat marketing package
Great marketing package, friendly staff providing comprehensive updates.
HI Mr GraingerThank you very much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons very professional customer service
Robinsons have been so helpful and have kept me up dated through out the process of my buying my new house.. Excellent customer service and friendly staff. Can’t wait to move into my new house in December, ready for Christmas.I Would definitely recommend Robinsons to my family and friends.
Hi NatalieWhat a great review!!Thank you so much for your positive comments with ref to our Ingleby Barwick office. I will pass on your good wishes to the team who will be thrilled.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotGreat service at a great price
I continue to use Robinsons for both sales and lettings. Great service at a great price. Excellent value for money.
Hi WillThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotUnquestionable professional service
Rating only, no written review.
Hi Mr Bleakley.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons are my First Choice Go To Estate Agent every time
I have used Robinson Estate Agents Ingleby Barwick in the past for rented properties to live in, or to put up for let properties that i have owned. Spanning 15 years.The manager Richard and his staff have always been professional and have gone that extra mile. In fact i had in the past been contacted by the team once they cross referenced my requirements leading to the home i now live in for the past 10 years.It has been very nice to revist the team just recently to secure a rental for my Daughter and again every "Stop" was pulled out!!To call Richard and the team a "family feel" would not be going to far.Thank you allCarol Cardwell
Hi Mrs Caldwell.This is a lovely review so thank you so much for your positive comments. The team at Ingleby Barwick will be so chuffed and i will personally pass on your good wishes to them. They are all a credit to Robinsons and we are Pround of the service they deliver.Thanks again.Regards.Simon Wright.Director.
3/5
TrustpilotVery poor service
Very poor service, not recommended
Hi Mr SlaterThank you for your comments. I am sorry that in this case you felt the service was not up to our usual standards. We pride ourselves on delivering quality service to our clients and can use the comments clients make to improve where things “went wrong”Thanks again for posting your review.Regards.Simon Wright.Director.
5/5
TrustpilotOutstanding service
Outstanding service on both the sale of our home and the purchase of our forever home. I wouldn’t hesitate to recommend Robinson’s to anyone.
Hi EmmaThank you so much for your review and 5 stars. The team at Hartlepool will be delighted with your comments.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotLovely friendly service
Lovely friendly service . Would definitely recommend. Thank you so much
Hi SandraThank you for your comments and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExtremely efficient
Extremely efficient, responds quickly to any query and very helpful on every occasion.
Hi Mrs RThank you for your review and 5 stars. The team at Chester le Street will be thrilled.Cheers.Simon Wright.Director.
5/5
TrustpilotVery personal service
Very personal service. Valuation and photos were made as stress free as possible. Good communication when booking viewings etc. A buyer was found quickly and I was updated with progress regularly. I felt well supported by the team and would use their service again.
Hi JaneThis is a great review so thank you very much for posting such positive comments.The staff at Stockton will be chuffed. i will personally pass on your good wishes to them. Thanks for posting your review.RegardsSimon Wright.Director.
5/5
TrustpilotFantastic service!
Fantastic service!All the people that I dealt with at Robinsons were professional, friendly and genuinely felt like the cared for me and my circumstances on an individual basis. Would definitely recommend them.
Hi DawnThank you very much for your review and 5 stars!I am delighted that you have had a fantastic service from our Stockton office. The team there will be thrilled with your positive comments.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotI would definitely recommend Robinson’s…
I would definitely recommend Robinson’s if you are selling your property. The service was great, they always keep you informed of how things are going, and advise you on what to do next if you are unsure. Very friendly and helpful. 5 star service.
Hi StaceyThis is a great review!!Thank you so much for your positive comments.I will pass on your good wishes to the Spennymoor office.Thanks again for posting your review and giving us 5 stars.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service once again
Excellent service once again. They helped me find a tenant for a property and provided a great service from start to finish. Becky in particular was my main contact and she was excellent throughout. Have used twice before and shall use again without a doubt.
5/5
TrustpilotFrom start to finish the customer…
From start to finish the customer service was excellent. My house SOLD within 2 days for full asking price. I put this down to the attention to detail from Michael when photographing and marketing showcasing my property at its very best.This was done impeccably in comparison to my experience with another estate agent, where I was dissapointed. Karen and of the office team are friendly, helpful and efficient with all updates and follow ups keeping you informed at every stage of your sale.Also thank you to Terry Hogg for recommending Robinsons. I would now highly recommend Robinsons Estate Agent to anyone. I have tried the cheap deals and found very poor corresponance and proffesionalism. Dont fall for it and waste time, go straight to Robinsons for a superb job . Thank you so much guys!! 😘
Hi AnnWhat a brilliant review!!!.Thank you so much for your very positive comments.As a Director of Robinsons it makes me feel so proud of our staff who do offer a great service.i will personally pass on your good wishes to Michael and his team who will be absolutely delighted with what you have said about them.Thank you for posting your review and giving us 5 stars.Kind Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service , friendly efficient staff. I would definitely recommend them .
Hi BarbaraThank you for your review and 5 stars. It is appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotStaff very friendly and helped me sell…
Staff very friendly and helped me sell my property and buy my new property at the same time. Would use Robinsons again.
Hi Mrs HepperleThank you very much for your positive comments in relation to our Darlington office. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent in all respects
Rating only, no written review.
Hi Garythanks for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons helped sell
Robinsons helped sell my property and made the process very easy. Would definitely recommend to use Robinsons in Spennymoor again. All the staff very helpful.
Hi Mr HopperThank you so much for your positive comments ref our Spennymoor office. The staff will be thrilled.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons helped sell my property and…
Robinsons helped sell my property and made the process very easy. Would definitely recommend to use Robinsons in Darlington again. Joy very helpful.
HI Mr and Mrs CarterThank you so much for your positive comments in relation to our Darlington office. I will pass on your good wishes to Joy and to the team.Thanks again.Regards.Simon Wright.Director.
4/5
TrustpilotVery professional and friendly service
Rating only, no written review.
Hi Ms HallThank you for your review and 4 stars. It is appreciated.RegardsSimon Wright.Director
5/5
TrustpilotExcellent the best estate agent
Rating only, no written review.
Hi CarolLovely review. Thank you so much.Regards.Simon Wright.Director.
3/5
TrustpilotFine but wouldn't rate too highly
I didn't have much to do with the estate agents, as my solicitors handled everything, until the exchange date but they weren't too helpful in giving me details about collecting my keys, and they didn't attempt to contact me to update me at all so I was left to call them and find out why I still couldn't get my keys at 4pm on my exchange date.
Hi Miss PalethorpeThank you for your review and comments. We use Trustpilot to try and get clients to give us feedback about their dealings with us and where we can improve the service we will always try to do so.I am sorry that in your case things did not go as smoothly as we would have hoped but hopefully it hasnt put you off using us in the future.Thanks again for posting your review.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service from beginning to end…
Excellent service from beginning to end despite several ups and downs with our sale. Very satisfied. All staff friendly and very helpful.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
