Robinsons estate agents in Chester Le Street, Dunstable and Reigate

★★★★★ 4/5

Trustpilot

The transaction from the estate agent…

The transaction from the estate agent point of view was fairly smooth and trouble free. However, we had booked a second viewing once our offer was accepted. The lady showing us around was late and had to dash off for her next appointment so in the end we only had around 10 minutes to measure up. She suggested we book a double viewing for the next appointment so we could get an hour. We did this, but again when she arrived we had 15/20 minutes before we were hurried out of the door so she could make her next appointment in time, and we were told we had only been booked in for a single slot. Other than that, however, the Robinsons were great through the actual transaction and acted as middleman between us and our vendor brilliantly to appease concerns on both sides.

Kirsty · 7 November 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

We chose Robinson’s after using another…

We chose Robinson’s after using another estate agents and they did a fantastic job helping us sell our house. They listened and acted well on our behalf. I would recommend using them. Professional but able to have a good sense of humour too.

Mrs · 7 November 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Very good

Very good - kept up to date, polite and helpful staff & would definitely recommend.

Dear · 6 November 2018 · Robinsons Chester Le Street

★★★★★ 1/5

Trustpilot

Unprofessional, wrong information given

Robinson’s estates agents in the area of Crook, allowing the landlord to branch the agreement on many occasions, allowing them to intimidate the tenants in the house, being verbally attacked on all social media platforms, incited into ending the agreement on wrong information which will end with a 7 and a half month pregnant woman out of the house and on the streets, promising one thing and doing another, told wrong information after wrong information which then got lost in miscommunication and this can be backed up especially on recent emails from the company, they now tell us that we are leaving on our own accord, which is wrong information , we were incited to agreed otherwise my wife would have to suffer more of the abuse from the landlords. everytime we ring an advisor, they tell us not to believe staff that we had spoke to before as they were only part time staff and don’t know what they are talking about, very unprofessional company who don’t protect the tenants, then I find out the manager is the landlords best friend, disgraceful*** EDIT**I apologise for the misinformation regarding a friendship between the manager and the landlord, but on signing the tenancy, the landlord's husband said Robinsons in the area of Crook were the choice of agent, because he was friends with the manager at the branch in the area of Crook, through a Basketball connection.I will not, however, apologise for pointing out that we have been given wrong information. My wife was given wrong information to, and then so was I. Your office are now in possession of the email from my wife pointing out that the the wrong information which was deliberate and with the intention of inducing us into ending the agreement early. I sat next to my wife, heard the conversation and the mutual, verbal agreement that was made. To then renege on this and state that the contents of Monday's conversation did not take place, I have already stated that I would amend the review as necessary if anything I said was not the case.But I will not amend the portion about the wrong information , incitement and inducement to end the agreement as that is exactly what happened.

Stewart · 5 November 2018 · Robinsons Chester Le Street

★★★★★ 4/5

Trustpilot

We've used a few estate agents in…

We've used a few estate agents in Durham to manage our rented house over the years, but Robinsons definitely stand out. Day to day running of the property is pretty seamless, they report issues and get them rectified quickly after asking what we'd like to do. Sure, they still make the occasional mistake from time to time but they are willing to put it right rather than digging their heels in or going quiet. If you're looking for a managing agent in Durham I'd recommend trying Robinsons first.

Dan · 5 November 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Took all the stress out of selling my…

Took all the stress out of selling my home

IW · 2 November 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Very helpful Nice people highly…

Very helpful Nice people highly recommend

Laura · 1 November 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Google

Thank you Mark and Michael at Robinsons. I have rented through Robinsons for years and have found the service to be excellent, they have also gone out of their way to help me find accommodation quickly and efficiently when desperately needed and now helped with the buying of my first time home. Once again thank you for all you help, advise and understanding.

Jonathan · 31 October 2018 · Robinsons Dunstable

★★★★★ 5/5

Google

I rented my property through Robinsons and had no issues. They found a good, reliable tenant quickly and with no hassle it’s been let for well over a year now. Mark and the team were very helpful with any quiries or questions I had. Excellent value for money and Would highly recommend.

Jack · 31 October 2018 · Robinsons Dunstable

★★★★★ 5/5

Google

I don’t have a bad word to say about Robinson’s. My husband and I have rented with Mark at Robinsons on and off for a Long time. We have never had any problems what so ever being a tenant in any of their properties. Any issues we had over the years although very minor were resolved quickly. We have grown to know Michael quite well over the years. Him and Mark have always gone out of their way to find us the perfect property. After a few years in one of their lovely rentals, we were in a position to buy. They went above and beyond for us in every way. I was registered with all local agents, who hadn’t came up with anything, and on quite a few occasions didn’t even bother to call back. Robinson’s came up trumps again, found us our perfect forever home, and the whole process from their end went very smoothly! I would highly recommend them, from rentals to buying- and if the time ever came where we did want to sell (doubtful) we would be straight on the phone to them.

Rebecca · 31 October 2018 · Robinsons Dunstable

★★★★★ 1/5

Google

Absolutely shocking customer service. Rude, arrogant staff and a "manager" who is worse than all of the other rude, incompetent staff!!!!

Peter · 31 October 2018 · Robinsons Dunstable

★★★★★ 5/5

Trustpilot

We would have no hesitation in…

We would have no hesitation in recommending Robinsons for their brilliant customer service and continual support through a very stressful time! Julie at Spennymoor branch was particularly helpful and became a regular contact that we could rely on at all times. We thank them for their assistance and professionalism.

Mr · 28 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Fantastic customer service

Fantastic customer service. The photographs of our house were really professional. We sold our house in one week.

Linda · 28 October 2018 · Robinsons Chester Le Street

★★★★★ 4/5

Trustpilot

Robinsons Estate Agents in Spennymoor…

Robinsons Estate Agents in Spennymoor have been very good to work with during letting properties and selling a property. We shall continue to use Robinsons for letting of a property and possible future purchasing of a property. We would definitely recommend this estate agent for this local area.

Mr · 26 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

I’ve used Robinsons for many years now

I’ve used Robinsons for many years now. Ive found them to be a very friendly efficient service who take pride and care in their customers

Jay · 26 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Robinsons' staff are friendly and very…

Robinsons' staff are friendly and very helpful. They are a joy to work with and we would highly recommend them to anyone moving to the Ingleby Barwick area.

Jen · 25 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

First class service from start to…

First class service from start to finish all the staff Are very helpful and friendly they keep you informed at every stage . Thank you to all the staff for taking the stress out of selling my parents bungalow

Dear · 23 October 2018 · Robinsons Chester Le Street

★★★★★ 3/5

Trustpilot

Mixed Experience

I used Robinsons Spennymoor to move into my first house, move out of this house and to select a rented property. I have no problems with them when we moved into our first house.However, when we decided to move things went a little bit downhill. The lady who came to take the pictures was lovely, courteous and did a good job. We heard when people tried to book viewings, they tried numerous times to contact the office with no answer or no response. This seemed to happen a few times. I told them numerous times when viewings would be best for me and my husband but they always seemed to come back and say "can you do a viewing at 2pm tomorrow" at 4pm the day before. As if I can just drop everything at work to take the time off. Hardly heard from them as the sales process was going through as well.With regards to the rented accommodation, again, it seemed I was doing all the legwork. Mis-communication the day before we were moving in led to a little bit of a mishap but it got sorted. If we were to move again, I don't think I'd use Robinsons would be my first choice of estate agent.

Steffi · 23 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Recommended

Excellent service provided by staff in Crook Office in helping me find my new home and supporting through process of purchase.

Carol · 19 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Google

Rating only, no written review.

Michael · 18 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Google

Rating only, no written review.

Shane · 18 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Google

Rating only, no written review.

Paul · 18 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Google

Mr Hughes was very polite and efficient as were all of his office staff. Thank you once again.

Shane · 18 October 2018 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Outstanding service

Mark Smith was incredible helpful and provided an outstanding service.

Mr · 18 October 2018 · Robinsons Chester Le Street