4/5
TrustpilotThe staff were very friendly and helpful
Rating only, no written review.
Agent replied · 16 June 2024
Hi MoiraThank you very much for your review and 4 stars. it is much appreciated.Regards.Simon Wright.Director.
Trusted Agent profile
Verified
Robinsons estate agents in Chester Le Street, Dunstable and Reigate
★★★★★
2,199 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,199 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers27 reviews
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
Buyers16 reviews
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
Landlords36 reviews
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
Tenants19 reviews
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Our offices
Robinsons's three offices, most reviewed first. Each has its own page.
- Robinsons Chester Le Street45 Front Street, DH3 3BH1,811 reviews · 39 on Google (3.9)20 in the last 90 days
- Robinsons Dunstable20 West Street, LU6 1SX384 reviews · 251 on Google (4.4)9 in the last 90 days
- Robinsons Reigate1 Bancroft Road, Reigate, RH2 7RP4 reviews · 4 on Google (5.0)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinsons is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 3 awards EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales and Lettings, North East
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales and Lettings, East of England
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Lettings, South East
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, North East
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every Robinsons office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotStaff were incredibly helpful. (Purchase)
Staff were incredibly helpful in my property purchase, they really went out of their way to give me a good service and helped me along the whole process.
Agent replied · 16 June 2024
Hi Mr KippinThank you so much fro your positive comments with ref to our Durham branch. It is much appreciated.Regards.Simon Wright.Director.
3/5
TrustpilotOk but not communicative enough
Fine but not very communicative. Didn't really hear from them at all throughout the almost year long process of buying this house unless we called them. After a few months of nothing we had called and asked to be updated every couple of weeks, at least once a month, on the vendors progress as we were waiting for them to find something. We were promised this would happen and it would be flagged up to do so, after this didn't happen a few months later we asked again and the lady said she would keep it on her desk so she would remember, not sure it was the best system as we were updated a total of zero times. When I did call and speak to them they were very friendly people but not very knowledgeable of the situation and got a couple of different stories each time that contradicted what the vendors told us. Now we've moved in we've found that along with all the extensive work to do many items are broken that we didn't know about - the hobs, cooker hood, taps, sink, plumbing issues and etc we just wish we were told in advance so we had the money set aside for these things especially since we overpaid for the overvalued property because we liked the site and there was nothing else for sale for the whole time that suited but the broken stuff is probably more the previous owners keeping it from us than Robinson's, I'd hope. Needless to say we would have negotiated a cost for these things considering the other issues.Expected better service all round but got there in the end and staff are friendly enough.
Agent replied · 16 June 2024
Hi Freen11Thank you for your review. We do take very seriously the reviews that people make on our Trustpilot account. We use these to measure our overall service and where we can improve our service we would always want to. Thank you for your comments which we have taken on board.Regards.Simon Wright.Director.
5/5
TrustpilotFast sale
Very attentive, and always there to help! Fast sale!
Agent replied · 16 June 2024
Hi JackThank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotNo issues
No issues. Easy house purchase.
Agent replied · 16 June 2024
Hi Mr and Mrs BarrThank you for your review and 4 stars. It is appreciated.Regards.Simon Wright.
4/5
TrustpilotQuality house to rent
Sadly the quality house I had available took longer to rent than we all anticipated however once a suitable tenant was identified Jaynie & Claire in the Stockton office worked efficiently dealing with the application. Hopefully looking forward to a stress free tenancy.
Agent replied · 16 June 2024
Hi Janet.Thank you so much for your positive comments ref our Stockton branch. it is much appreciated.Regards.Simon Wright.Director.
1/5
GoogleAbsolute shambles, account is a throw away of course so don't be "suspicious activity blah blah". Staff handle all requests poorly, rude as heck and stop caring once you hand money over... talking about money... THEY WANT ALL YOUR MONEY... they charge through the nose for EVERYTHING! Absolute joke and when the new laws come in regarding charges this place should not survive! I would rather have a cactus suppository and snort a kilo of ground asbestos than use these clowns again.
Agent replied
"Fake Review" I have reported this to Google on so many occasions as offensive and hope its removed (the review and the cactus)
1/5
GoogleHi, Just be aware if you have any issues with the property don’t expect any help from Robinsons, I have very bad experience and needed external help to get out of the unsafe property. Never in my 10 years of renting i seen such an attitude towards costumer. but oh well good luck in future
Agent replied
Sorry Ivo that you were unhappy and wished you had of given us the opportunity to put things right. We believed that you were really happy with our service, appreciate that the big storm hit the block hard and had slight delays with repairs to the building but that was in the hands if insurers and the maintenance company. I know we were able to release you earlier from you tenancy as you had relocated for a new job. Hope all is good with the new job and your new property Ivo.
5/5
TrustpilotThe girls were lovley friendly and…
The girls were lovley friendly and helpful
Agent replied · 16 June 2024
Hi KarenThank you so much for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Excellent, speedy, friendly & helpful service from the team from start to finish. I called in for advice about renting a property out on Thursday and a new tenant was found and had moved in by the following Friday - totally hassle free!
Agent replied · 16 June 2024
Hi PaulaThank you very much indeed for your review and 5 stars. The team at Ingleby will be delighted. it is great to hear such a speedy result for you.Thanks again.Regards.Simon Wright.Director.
4/5
The Trusted AgentThorough and careful throughout. Would have appreciated more proactive response when things were quiet.
5/5
TrustpilotCouldn’t thank and recommend the team…
Couldn’t thank and recommend the team at Robinsons enough for all their help and hard work! Dealt with Sam, Natalie and Allyson and couldn’t fault any of them! Will definitely recommend Robinson’s Bishop Auckland to friends and family!
Agent replied · 16 June 2024
Hi LukeThank you so much for your review and 5 stars. it is much appreciated. The team at Bishop will be delighted.I will pass on your good wishes to everyone.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotBrilliant from start to finish
Brilliant from start to finish. Accepted an offer after two days of being on the market. Huge help from the staff, special thanks to Sam and Allyson. Highly recommend.
Agent replied · 16 June 2024
Hi Mr DobsonThank you very much for your positive comments in relation to our Bishop office.The team there will be thrilled with your review.Thank you again.Regards.Simon Wright.Director
5/5
TrustpilotCannot have expected more.
I chose Robinsons Estate Agents to manage two rental properties in Hartlepool following issues I had with a previous agent. Debbie, Vicky and the team at Robinsons could not have been more helpful guiding me through the transfer process and ensuring the properties were fit for rental. Robinsons rented a property within a week of instruction, something the old agent hadn't been able to do for 5 months !
Agent replied · 16 June 2024
Hi Mr Burroughs.Thank you very much indeed for your review and 5 stars. The team at Hartlepool will be over the moon with your comments and i will pass on your good wishes to them.Thanks for posting your review.Regards.Simon Wright.Director.
5/5
TrustpilotWe recently sold a property using…
We recently sold a property using Robinsons, Bishop Auckland after looking around at other potential estate agents. From start to finish the whole process was smooth, and made what can be a stressful process anything but. Our property sold within 4 weeks of being listed and the sale went through with total success shortly afterwards. We would definitely recommend them to anyone wishing to sell their property with ease.
Agent replied · 16 June 2024
HI AshleyThis is a great review so thank you for taking time to post your comments.The team at Bishop will be delighted and i will pass on your good wishes to them. We do take pride in providing our customers with high quality service and i am pleased you found this to be the case at Bishop Auckland.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotA friendly and professional service
A friendly and professional service. Thank you so much.
Agent replied · 16 June 2024
Hi Joshua.Thank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotROBINSONS were very efficient for us…
ROBINSONS were very efficient for us during the course of our sale. Altogether it was a very posits experience and I would have no hesitation in recommending them.
Agent replied · 16 June 2024
Hi Mr and Mrs TobinThank you so much for your positive comments in relation to our Hartlepool office. The team will be delighted with your review and 5 stars.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotThey did everything they could
The team in the Stockton branch did everything they could and a bit more to sell my property!!!The overall service by the team was excellent, friendly, and always carried out with a smile! So much so, they have and will continue to get my repeat business.
Agent replied · 16 June 2024
Hi GordonThank you so much for your positive review in relation to our Stockton office. The team there will be thrilled with your comments. I will pass on your good wishes to them.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotOver a decade of excellent service
I used Robinsons for over a decade to manage my student let in Durham City, only moving on following the sale of the property. They were excellent throughout my time as a landlord. They know their market inside out, achieved good value for repairs and maintenance and did exactly what they were supposed to - i.e. took the pressure away from being a landlord. On more than one occasion, we had to deal with difficult tenants. Robinsons always responded with speed, professionalism and equanimity, frequently going above and beyond to ensure a smooth tenancy. I wouldn't hesitate to recommend them to anybody and I thank them for the terrific service that they provided me over such a long period!
Agent replied · 16 June 2024
Hi SophieThis is a brilliant review!! Thank you so much for taking the time to let us know how pleased you have been with the service from our Durham Lettings branch. All the staff there will be thrilled with your comments and i am sure it will drive them on further to continue the excellent service they provide.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful and nice staff
Very helpful and nice staff. Cannot fault them at all. Did everything to help us with our move to the perfect property
Agent replied · 16 June 2024
Hi KarlThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotNo issues at all great from start to…
No issues at all great from start to finish
Agent replied · 16 June 2024
Hi Mr ConwayThank you so much for your review and 5 stars. It is much appreciated.Kind regards.Simon Wright.Director.
5/5
TrustpilotGreat team all friendly and eager to…
Great team all friendly and eager to help , knowledgeable and easy to talk to
Agent replied · 16 June 2024
Hi. Mr and Mrs McConnellThank you very much for your review and 5 stars. it is much appreciated and the team at Hartlepool will be delighted.Regards.Simon Wright.Director.
1/5
TrustpilotNot good
Terrible. Staffs attitude is not good.
Agent replied · 16 June 2024
Hi OliWe have tried to reach you to discuss your review, We are unable to identify you from our database.We take very seriously the service we deliver and when a client appears to be unhappy we always try to investigate the situation and apologise where necessary.Kind Regards.Simon Wright.Director.
5/5
TrustpilotCatherine at Robinsons Hartlepool has…
Catherine at Robinsons Hartlepool has been exceptional during my purchase-can't thank her enough
Agent replied · 16 June 2024
Hi SamanthaThank you so much for your review and 5 stars. It is much appreciated and the staff at Hartlepool will be delighted with your comments.Thanks again.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Robinsons
Which Robinsons office has the most reviews?
Chester Le Street has the most, with 1,811 reviews rated 4.8 out of 5, followed by Dunstable with 384.
Where are the Robinsons offices?
The three Robinsons offices, by town:
- Chester Le Street: 45 Front Street, Chester Le Street, DH3 3BH
- Dunstable: 20 West Street, Dunstable, LU6 1SX
- Reigate: 1 Bancroft Road, Reigate, RH2 7RP
What do sellers say about Robinsons?
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
What do buyers say about Robinsons?
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
What do landlords say about Robinsons?
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
What do tenants say about Robinsons?
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Has Robinsons won any awards?
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
