Robinsons estate agents in Chester Le Street, Dunstable and Reigate

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service, 2nd to none!Helpful, informative, certainly know their stuff!

Dear · 6 April 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Great service

Great service from start to finish. Very professional service throughout and great communication. Would certainly recommend

Ken · 6 April 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Sharon went over and above her remit…

Sharon went over and above her remit to ensure the smooth sale of our property. Her help in maintaining a good relationship and accurate regular communication with our buyer has been superb. We know that we would not be in the position we are - having exchanged contracts and having a move date of next week- without her relentless determination to see this through. We’ve only moved once before and that sale, too, was through Robinsons. Yet again, we find ourselves able to say that Robinsons have done a fantastic job on marketing and selling our house from beginning to end. Thank you to Sharon and all of the team in the Sedgefield office. They are such a personable group of people who always listen and respond promptly.

Welsh · 4 April 2019 · Robinsons Chester Le Street

★★★★★ 4/5

Google

Sale successfully completed. There were quiet times during the process when a bit more contact would have been appreciated.

Mary · 4 April 2019 · Robinsons Dunstable

★★★★★ 5/5

Trustpilot

Good

Good , helpful, easy to deal with, thanks

Robert · 31 March 2019 · Robinsons Chester Le Street

★★★★★ 4/5

Trustpilot

Joy was fantastic and helped intervene…

Joy was fantastic and helped intervene quickly when I was experiencing challenges as the buyer with solicitors on both sides.First class service

Suzanne · 25 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Great service

Friendly, approachable staff. Kept us in the loop. Would definitely use again .

Richards · 25 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Overall a very efficient services

Overall a very efficient services, with regular updates and a speedy sale. Many thanks

Denise · 22 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

House purchase

Great service, always returned calls as promised if they were unavailable at the time, they provided weekly updates via email, really impressed with service. Thank you Robinsons.

Sonia · 21 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Perfect service

Very honest and kept in contact from day one, thanks to debbie and all the girls, what a lovely bunch you are, keep doing a great job, wouldn't go elsewhere

Dear · 21 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Well done Robinsons

Despite taking a long time to sell, a buyer was found in the end ! Toni Dunn has been particularly helpful . Well done Robinsons for concluding a sale.

Mr · 21 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Had Sally Newman as sales negotiator…

Had Sally Newman as sales negotiator and Joy Cruddas to guide us through the sale agreed to close process. First class service provided by both ladies

Mr · 21 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Great experience 100% recommended

Great experience with the Crook branch of Robinsons. All the guys dealing with my house purchase were very friendly, professional and offered sound advice. The viewing was arranged promptly and the guy turned up on time (several viewings with other estate agents had been late or re-arranged). Everything was explained very clearly to me in regards to the history of the house with no hidden information, which is always nice. When offering advice regarding which solicitor to use for my purchase, no bias opinions were offered, just a really good local firm who managed to get the sale through in record time. And if they had not recommended this, I'd have gone elsewhere and possibly not gotten the same service.Picking the keys up again was a joy, rang to arrange an appointment and 10 minutes later, I had my little blue bag containing my new house keys and a little bottle of celebration plonk, happy days!All in all a very good experience with Robinsons and more than well deserved 5 star rating.

Carl · 20 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Brilliant and friendly service always…

Brilliant and friendly service always going the extra mile.

Mr · 20 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, great information given to help with making the choice, great house and enjoyed the viewing, the place was easy to find, referrals were made for me to speak to advisor who did not delay to contact me. Everything was just fabulous.

Miss · 20 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Recently relocated from Bristol to…

Recently relocated from Bristol to Trimdon. Sharon and her team kept us up to date with all aspects of our purchase. Very Helpful and informative would recommend Robinsons.

Steve · 19 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Very quick and efficient

Very quick and efficient, service with a smile. Nothing was too much, excellent services between everything I have used

Ms · 19 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Purchase of property went smoothly with…

Purchase of property went smoothly with no problems at all. Staff kept us up to date were friendly and polite. Thank you

Mrs · 19 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Fantastic Staff and Communication

After having a previously unfavourable experience with another estate agents, Robinsons were a breath of fresh air. We were kept up to date throughout the entire process and nothing was too much trouble. First class service.

Chris · 19 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Great communication and service

Great communication and service. Highly recommended.

Clare · 15 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Excellent

I am not normally a fan of estate agents ...but cannot recommend Robinsons more! They have been excellent from start to finish.They have kept me updated on every step of our sale . The staff are friendly, helpful and highly professional.Their service is first class !

Susan · 13 March 2019 · Robinsons Chester Le Street

★★★★★ 3/5

Trustpilot

Could have kept in touch a little more

Rating only, no written review.

Karyn · 12 March 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Very good professional and complete…

Very good professional and complete service.

Mr · 12 March 2019 · Robinsons Chester Le Street

★★★★★ 3/5

Trustpilot

Mostly good, but I am disappointed by the poor attention to detail.

I use the Durham branch of Robinsons Lettings to rent out property. I pay for the Full Management Service because I want peace of mind, and because I want to know that anything I forget or miss will be picked up by the agents.For the most part I am happy with the work that Robinsons staff do, everything important seems to get done okay.But my trust in Robinsons has been undermined recently by poor attention to detail and some silly, embarrassing mistakes by their staff.Eg 1) I was sent a new Agency Agreement to sign during a vacant period. Names and addresses were spelled wrong and I had to ask the young lady to correct it and send it out again.Eg 2) The name of the tenant has been wrong on the Keystone Property Inspection Reports for years, and they never corrected it after I pointed it out to them. It was just a spelling mistake with regards to the first tenant, but now I have a new tenant, the name hasn't been updated and it is now completely wrong.Eg 3) Mistakes made in the Initial Inventory including a section on a bathroom that doesn't exist in the property, duplicated photos, missing captions on photos, tenant's name wrong again.Eg 4) Yeah I know, I'm getting bored too, but the list goes on. Sometimes a Robinsons staff member will email a document to me, asking me to review it, make amendments if needed, and then return it. So I do all this and then I'm told I didn't need to because it's only for the tenant's benefit and isn't important. Oh great, thanks for wasting my time and taking my money too.If I were only paying for tenant finding or rent collection, I might overlook these silly mistakes, but because I'm paying for the full service, I expect a higher standard. Therefore I give 3 stars.A letting agency that can't get the tenant's name right. Seriously?

Geordie · 11 March 2019 · Robinsons Chester Le Street