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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,199 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,199 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

294

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,772

Reviews on Trustpilot

All 3 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers27 reviews

4.9 / 5 Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...AJ, 4 January 2017Read all 27 from sellers

Buyers16 reviews

4.8 / 5 I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Julie, 3 November 2015Read all 16 from buyers

Landlords36 reviews

4.9 / 5 We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Neil, 14 September 2015Read all 36 from landlords

Tenants19 reviews

4.7 / 5 I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...David, 26 October 2015Read all 19 from tenants

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Many thanks to Louis and team for all…

Many thanks to Louis and team for all their help. Particular thanks to Joy who gave me so much support when things went wrong with people further down the chain.I used Robinson's because my daughter was very impressed with them.So, two happy customers who wouldn't hesitate to recommend you.

Brenda · 9 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi BrendaThank you so much for your positive comments ref our Darlington Office. Louis and the team will be delighted. It is always lovely to hear back from clients, This helps us keep our high standards and where we can improve we will always try to.Thanks again.RegardsSimon Wright.Director.

5/5

Trustpilot

Brilliant

Brilliant - I would definitely recommend Robinsons to anyone. Excellent customer service - they called me weekly to keep me updated on the process of my new house.

Miss · 8 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Miss Leonard and Mr Bell,Thank you very much indeed for your review and 5 stars. it is much appreciated.Your comments go a long way to show our staff they are doing a great job and to keep our service standards high.thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service

Throughout this traumatic experience at times, Rachel at Robinson's Hartlepool branch has kept us both sane. She has kept us up to date on everything on a weekly basis and has even went above and beyond, hand holding when necessary. Our house had an offer accepted within 2 days but chain problems delayed everything. Robinson's in general have been an excellent choice and would highly recommend them to any potential seller or buyer.

Mr · 7 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Johnston,This is a great review!!Thank you so much for your positive comments. They really do make a difference and the staff at Hartlepool will be thrilled. As a company we are always trying to deliver a high standard of service and the hard work is paying off.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

KEPT ME IN THE LOOP ALL THE TIME.NO…

KEPT ME IN THE LOOP ALL THE TIME.NO PROBLEM BUYING WITH THEM

Phillip · 3 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Phillip.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Couldn’t of had a better experience…

Couldn’t of had a better experience dealing with Robinson’s, No issues and went as smooth as could be! Massive thanks to Angela and Melissa in the Crook branch

Anthony · 2 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi AnthonyThank you so much for your very positive comments in relation to our Crook Office. The team there are providing an excellent service and this is one of many lovely reviews. Thank you once again.RegardsSimon Wright.Director.

5/5

Trustpilot

A huge thanks

We just wanted to say a massive thanks for all of your help in selling our home Allyson and Sam! Added bonus was the operation management etc that you helped with.Allyson you are a credit to yourself and 100% on top of all things in the chain which has not been the easiest one to manage. Wishing you and Robinson’s a very successful future, we will certainly be recommending your company to any friends who wish to move in future. You have helped make our dreams come true and have done it in a way which meant we were sheltered from some of them stress!

Mr · 1 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs Haddon,Thank you very much indeed for this great review. Sam and his team will be delighted. We are always trying to deliver a good service , so this is great to hear about your experience.Thanks for posting your review.Regards.Simon Wright.Director

5/5

Trustpilot

If you want to rent out a property…

If you want to rent out a property through an agent you could do much worse than use Robinsons. Over several years they guided me through the landlord minefield of legal issues, property management, rent collection, and repairs. Thank you Robinsons.

John · 1 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi John,Great to hear your positive experience with the Stockton Office.Thanks for your review and 5 stars.Regards.Simon Wright.Director.

5/5

Trustpilot

Helpful Service

Helpful, friendly and very efficient. Joy kept us informed of progress at all times and personally intervened with solicitors to expedite swift completion. Would recommend this company to anyone contemplating buying or selling.

Mr · 1 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Hodgson,Thank you very much for your positive review ref the Darlington Office.It is much appreciated.Regards,Simon Wright.Director.

5/5

Trustpilot

Georgia Bunce & Joy Cruddas

Both Georgia & Joy were incredibly helpful through the process of sale my property, from advertising, viewings and the smooth completion of the sale. I received regular updates via both e-mail & phone calls keeping me up to date with the progress, and weren't shy in chasing potential buyers / solicitors for me. They both went over and above where they needed to purely for my own benefit and i can't thank them enough.

Mr · 1 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Hall,This is a great review!!!Thank you so much.Joy and Georgia will be over the moon with your positive comments. We are always trying to deliver a high quality service to our clients so to hear you experience with the Darlington Offive is brilliant.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Very professional service

Very professional service would definitely recommend Robinsons to sell your house.

Yvonne · 1 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Yvonne,Thank you very much for your review and 5 stars, It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

From valuation to sale I couldn't have…

From valuation to sale I couldn't have asked for anymore, the staff are always very helpful and nothing a problem I cant praise the staff in Hartlepool highly enough

DebbieCustomer · 1 May 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Debbie,Thank you so much for such a great review!! It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Very helpful throughout the sale of my…

Very helpful throughout the sale of my property, happy to help with any query I had, always very informative and updated me throughout, thanks everyone at Robinson's!

Amber · 30 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Amber,Great review!! Thank you so much for your positive comments ref our Durham Office.Regards.Simon Wright.Director.

5/5

Trustpilot

5 star service

Very good service, kept up to date at every point.

Mrs · 30 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs Drakers,Thank you for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.

5/5

Trustpilot

Perfect

Excellent. Very friendly service, very attentive and good at keeping us up to date with all the process.

Marina · 30 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi MarinaThank you for your review and 5 stars, It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service

The agency kept us fully informed of progress with interest in and final sale of the house. Also provided professional advice throughout. Overall, excellent service.

Jim · 29 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi JimThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Outstanding service

We were really looked after from start to finish. Could not find a fault and would recommend

Chris · 28 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Chris,Thank you so much for your positive comments ref our Hartlepool Office.It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Second time we've moved with Robinsons

Second time we've moved with Robinsons. Brilliant throughout the process both times.

James · 27 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi James and Hannah.Thank you very much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Google

Honest, and know the market for sales and rental

Michael · 27 April 2019 · Robinsons Reigate

5/5

Trustpilot

The Robinsons team at the Middlesbrough…

The Robinsons team at the Middlesbrough branch were a pleasure to work with. Regular updates throughout our selling process along with advice when required.

David · 26 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi DavidThank you for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.

5/5

Trustpilot

Super

Super, Danny was great all the way through, and everyone in the team helped to make it an easy transaction.

Paul · 26 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi PaulThank you for your positive comments ref our Ingleby Barwick Office. Danny and the team there are getting some great reviews at the moment.RegardsSimon Wright.Director.

5/5

Trustpilot

Thanks to all the team

Thanks to all the team, sales and aftersales for all their help and professionalism. Have used before and will definitely use again. A pleasure to deal with.

Mr · 26 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr MonkThank you very much for you positive comments ref our Darlington Branch. It is great to hear that the service is of a high standard on a consistent basis.Thanks again.Regards.Simon Wright.Director.

4/5

Trustpilot

Good service

Joy was always very quick to respond to emails and gave good sound advice.

Caren · 25 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi CarenThank you for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons are one of the best

I’m really pleased with Robinson’s and all the staff. They were great, always polite and friendly. I was kept up to date all the way through and their prices are very reasonable. I would highly recommend them.

Customer · 25 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Customer.Thank you so much for your very positive comments with ref to our Durham Office. The team there will be delighted.Regards.Simon Wright.Director.

5/5

Trustpilot

Kept us informed all the way

Kept us informed all the way Thank you

Mr · 25 April 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Whitaker.Thank you for your review and 5 stars. It is much appreciated.Regards,Simon Wright.Director.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,811 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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