Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotWe had used Robinsons
We had used Robinsons, Durham City for many years as our management letting agency for a house rental. We decided to sell the rental property and our own home together as a pair and we could not have placed that responsibility in better hands. It is not an easy task to sell 2 houses as a pair together. All of the staff are 5 star people who understand the needs and problems of vendors. Robinson's have a vast array of experience, understanding and empathy which, we had to call on during our selling process. Their representative (Keith) who initially visited us and advised us regarding their marketing and advertising was extremely good, very experienced, helpful and polite. The office staff including, Joanne, Anne and Stacey could not have done enough for us throughout the process. Their Customer Service was second to none, even when we had a few problems they were all there to advise and lend a helping hand. I would recommend Robinson's to anybody and would like convey our thanks to all of their staff. Thank you.
Paul · 30 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Paul and Wendy.This is a brilliant review!!Thank you so much for taking the time to say such positive words about our Durham Office. The Durham team under the leadership of Keith are consistently providing a great service so to hear your experience of them is no surprise. I will personally thank them and thanks again for posting your review.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFantastic estate agents
Fantastic estate agents, would highly recommend.
Laura · 28 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi LauraThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotWe would highly recommend the team at…outstanding
We would highly recommend the Crook team.They went above and beyond to make our house sale and purchase go smoothly. Angela kept the communication open and clear through every step of our sale and purchase. What can be a stress full time was made as stress free as possible by the friendly, polite, and professionalism of the team.
The · 27 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi The MartinsThank you so much for your positive comments ref our Crook Office. All the team at Crook work hard to deliver a great service so to hear your experience is brilliant.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFriendly and efficient team
Friendly and efficient team, always willing to help.
Mr · 24 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Mr and Mrs GThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons handled our sale brilliantly…
Robinsons handled our sale brilliantly from start to finish, we cannot recommend them highly enough. Especially Joy, who in our opinion, went above and beyond.
Mr · 23 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
HI. Mr and Mrs JThank you so much for your positive comments ref our Darlington Office. The team including Joy will be delighted. We are always striving to deliver a great service so to hear your experience is brilliant. Thanks again.regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service with helpful.staff.
Rating only, no written review.
Mrs · 23 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi HazelThank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotVery friendly and professional staff
Very friendly and professional staff. Our sale and purchase took longer than anticipated but we were informed every step of the way.
Karen · 23 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Karen,Thank you for your review and 5 stars. It is much appreciated.regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotWell done Robinson’s
Well done Robinson’s , arranging a viewing and communication first class.On viewing all questions answered and left the property suitably impressed.Would recommend this estate agent to anyone who is looking for a property
Marlon · 20 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi MarlonThank you very much for your positive comments. They are much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
Trustpilotall the staff at Robinsons gave gone…out of their way to be helpfu;
all the staff at Robinsons gave gone over and above what I envisage their job description to be,In particular I would like to mention Joy, who has gentle pushed ther sale through to completion.
Mrs · 18 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi JoanThank you so much for your positive comments ref our Darlington Office. All the staff including Joy will be delighted with your review and 5 stars.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExperienced and very helpful
Experienced and very helpful. Always kept in touch with us. Rang every week to Inform us of progress with sale.
James · 17 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi JamesThank you so much for your positive comments ref our Hartlepool Office.It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons have a professional service
Robinsons offered a very professional and friendly service while we sold our house and kept us informed throughout. I would definitely recommend them.
Customer · 17 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi CustomerThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
Trustpilotpolite and friendly staff.
We found the staff very polite, especially Alex, Angela, Barbara and Sam as we dealt with them mostly. They were very accommodating when we had queries and got back to us in a timely manner.
Customer · 16 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Karen,Thank you very much indeed for your great comments ref our Crook office. Alex and his team will be thrilled.Regards.Simon Wright.Director
★★★★★ 5/5
TrustpilotThe estate agent was very helpful all…
The estate agent was very helpful all through the process.
Mrs · 16 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mrs Lane,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons -Bishop Auckland
Sam at the Bishop Auckland branch was brilliant and so professional. The pictures he had taken of our property were second to none. Nothing was a problem to him and gave me lots of advice on best ways to sell my property. I would definitely recommend Robinson’s to my friends and family 😀
Mrs · 16 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mrs Parkinson,Thank you very much for writing such a positive review. All the team at Bishop Auckland will be delighted with your comments.Regards,Simon Wright.Director.
★★★★★ 5/5
TrustpilotBeen excellent from start to finish of…
Been excellent from start to finish of my house sale.
Sally · 16 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Sally,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat Estate Agents
Had a really good experience with Robinsons Estate Agents. Staff were always polite and willing to help.
Ella · 15 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mrs Larkin,Thank you for your review and 5 stars. It is much appreciated.Regards,Simon WrightDirector.
★★★★★ 5/5
TrustpilotJade and the ladies were amazing!
Dealing with the ladies at the Sedgefield office was great from start to finish. Anita gave up her time after work to show me around some houses and when I finally decided on one, Jade went above and beyond to make sure the process was as stress-free as possible for me. She kept me up to date with progress and chased up solicitors on both sides to make sure everything was on track. As a First Time Buyer, that sort of customer service was amazing.I’d highly recommend using this estate agency and I’d like to thank Jade and the girls for all their hard work.
Danny · 15 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Danny,This is a great review!! Thank you so much for your positive comments in relation to our Sedgefield Office. All the staff there will be delighted.Thanks again,Regards.Simon WrightDirector.
★★★★★ 2/5
TrustpilotI wasn’t kept up to date with the sale…
I wasn’t kept up to date with the sale of my home it’s a big deal selling your house
Shaun · 12 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi ShaunThank you for posting your review on Trustpilot. I would like to apologize that on this occasion the high standard of service that we normally deliver at our Hartlepool Office was not the experience that you had received yourself. It is only by letting us know your comments that we can strive to improve going forwards. We do take very seriously all comments good or bad so thank you again for your review.Regards,Simon WrightDirector.
★★★★★ 5/5
TrustpilotExcellent service throughout the…
Excellent service throughout the purchase of my property. Help was always a phone call away and the estate agents involved in my purchase kept me up to date with everything and provided anything that I needed.
Mr · 11 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mr MaddisonThank you very much indeed for your Positive comments ref our Bishop Auckland Office. It is appreciated.Regards,Simon Wright.Director.
★★★★★ 1/5
GoogleHi,
Just be aware if you have any issues with the property don’t expect any help from Robinsons, I have very bad experience and needed external help to get out of the unsafe property. Never in my 10 years of renting i seen such an attitude towards costumer. but oh well good luck in future
Ivo · 11 May 2019 · Robinsons Dunstable
Agent replied · 7 April 2023
Sorry Ivo that you were unhappy and wished you had of given us the opportunity to put things right. We believed that you were really happy with our service, appreciate that the big storm hit the block hard and had slight delays with repairs to the building but that was in the hands if insurers and the maintenance company. I know we were able to release you earlier from you tenancy as you had relocated for a new job. Hope all is good with the new job and your new property Ivo.
★★★★★ 5/5
GoogleI rent with Robinsons from November, since then i had two minor issues with the property, I contact them and they send specialist to fix the issues.
I don't know why some tenants give them bad reviews, for me they are responsive and professional.
Romeo · 11 May 2019 · Robinsons Dunstable
Agent replied
Romeo your full 5 stars and review is very important to us and is very much appreciated. Our Lettings Department often get a hard time from tenants when items are not fixed the same day, we are very much governed by our contractors daily schedules and workload. We are very pleased we could resolve your issue and hope you don't encounter too many more.
★★★★★ 1/5
GoogleHi Mark, You are right the condition of the flat has been reviewed and analysed by different surveyors and the insurance companies who have denied to pay for the maintenance. Since we are having the reports from that you cannot justify the condition .Then i did not put review about the landlord its all about the services from the agency. When i confirm the flat the agency told that there is furniture and when we shifted the flat was empty.. Then when we started using kitchen everyday the kitchen used to get flooded and after continuous mails the landlord send the plumber .. Then the bathroom since 16 years the flat and the entire building was suffering with this toilet ..whenever we take shower the person who is staying downstairs had to keep containers to collect the water from our flat..Then that issue took more that 6 months to get sorted..Then the person is staying upstairs was constantly making issues and the landlord itself filed cases against him under so many criminal activities..Then about the agency they didn't even come to help in any of these issues. They didn't even call back..Even i wont even recommend this agency..Then if any agency want to need proof about these issues i can easily provide.. Because i have all the evidences about the issues we have face there..Even neighbours had faced so many issues due the under maintained flat. If Mr Mark need any further clearance about the condition contact the insurance company who reviewed, the surveyors and the lady who living downstairs.
Thanks
Dickson · 11 May 2019 · Robinsons Dunstable
Agent replied
Sorry Dickson you felt you had to bring this issue to a Google Review, however, you left the property returning back to India owing 3 months rent and over £1000.00 worth of damage/cleaning bills leaving the very accommodating landlord out of pocket. We tried to work with you to resolve on behalf of the landlord but you refused and wished for the full return of your monies and sadly you didn’t appreciate or take any consideration to the landlord or his finances. I would strongly urge any Letting Agent/Landlord not to rent to Dickson Mickhayel if he should return to the country.
★★★★★ 5/5
GoogleSounds like we've completed so just want to say thank you both so so much for selling our house! Amazing service as ever.
Michael, you're always so calm and professional...and patient. You really are great at what you do.
Mark, thank you for putting yourself out and taking our houses on even though they're so far away. 3 out of 3! Not bad at all!!!
Thank you!!!!!! Xxxxx
Louise · 11 May 2019 · Robinsons Dunstable
Agent replied
Our pleasure Louise... Such kind words and so pleased we got it right not once but on THREE occasions! Michael is a great asset to the team and really pleased you had the opportunity to part of our family at Robinsons.
★★★★★ 4/5
TrustpilotReally good at selling my property
Really good at selling my property Renting not so good
Dear · 9 May 2019 · Robinsons Chester Le Street
Agent replied · 16 June 2024
Hi Mrs SmithThank you for your review and 4 stars. It is much appreciated.Regards,Simon Wright.Director.
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