4/5
GoogleRating only, no written review.
Agent replied
Thank you Dounia.
Trusted Agent profile
Verified
Robinsons estate agents in Chester Le Street, Dunstable and Reigate
★★★★★
2,199 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,199 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers27 reviews
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
Buyers16 reviews
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
Landlords36 reviews
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
Tenants19 reviews
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Our offices
Robinsons's three offices, most reviewed first. Each has its own page.
- Robinsons Chester Le Street45 Front Street, DH3 3BH1,811 reviews · 39 on Google (3.9)20 in the last 90 days
- Robinsons Dunstable20 West Street, LU6 1SX384 reviews · 251 on Google (4.4)9 in the last 90 days
- Robinsons Reigate1 Bancroft Road, Reigate, RH2 7RP4 reviews · 4 on Google (5.0)0 in the last 90 days
Latest reviews from every Robinsons office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotRobinsons Spennymoor - Exemplary
Robinsons Spennymoor exceeded my expectations. They are an accomplished group of Professionals who worked assiduously to achieve the Sale of my Property. I would thoroughly recommend them as the "go-to" Estate Agent for the area.
Agent replied · 16 June 2024
Hi Mr Orr,Thank you so much for your positive comments ref our Spennymoor Office. The team there will be thrilled.Regards.Simon Wright.Director.
5/5
TrustpilotPleasure to deal with and really helped…
Pleasure to deal with and really helped two first time buyers.
Agent replied · 16 June 2024
Hi ShaneThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotWe bought your new house recently…
We bought our new house recently through Robinsons Estate Agents in Sedgefield. The staff there are extremely professional and deliver a very friendly, efficient service and they put the customer first. I would in particular like to thank Sharon and Jade for all their help throughout the buying process. I would recommend the services at Robinsons Estate Agents at Sedgefield.
Agent replied · 16 June 2024
Hi JuliaThis is a great review so thank you so much.Sharon and Jade will be thrilled with your positive comments. I will personally pass on your good wishes to them.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotA warm and friendly service
A warm and friendly service, kept me up to date on progress.
Agent replied · 16 June 2024
Hi Gill,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotINGLEBY BARWICK- Toni Dunn
INGLEBY BARWICK- Toni DunnAbsolute superstar to secure the house of my dreams. THANK YOU 🌟Highly recommended!!!!!Danny (branch manager) THANK YOU- fantastic service and photos taken of house/sold within 48 hours. BRILLIANT
Agent replied · 16 June 2024
Hi ToniThank you so much for your review and 5 stars. Toni and Danny will be well chuffed with your comments.Regards.Simon Wright.Director.
5/5
TrustpilotReally good service
Really good service. Good communication - Joanne especially was great throughout the sale.
Agent replied · 16 June 2024
Hi Mr and Mrs Anderson.Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGood for keeping you informed across…
Good for keeping you informed across all media's
Agent replied · 16 June 2024
Hi Mr Wright,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotThe team at Robinson's Stockton are top notch.
The team at Robinson's Stockton are friendly, polite and efficient - the best agency I've ever rented a property from. It's lovely to interact with an agency that treats their tenants as actual human beings.
Agent replied · 16 June 2024
Hi PatrickThank you so much for your positive comments ref our Stockton Office. The team there will be thrilled.Regards,Simon Wright.Director.
5/5
TrustpilotExcellent service
Very impressed with how Robinsons dealt with the rental and sale of my properties. The service was always very professional and I had complete confidence that they would deal with, and resolve matters promptly and fairly.
Agent replied · 16 June 2024
Hi Janette.Thank you very much indeed for your positive comments ref our Stockton Office. We are always trying to deliver a high level of service so i am delighted to hear your experience has been a good one.RegardsSimon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service. They kept us updated and were very prompt to respond to our queries. The staff is very helpful and friendly.
Agent replied · 16 June 2024
Hi Mrs Chauhan,Thank you so much for your review and 5 stars. It is very much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellant professional service
Rating only, no written review.
Agent replied · 16 June 2024
Hi Mrs Garside,Thank you so much for your review and 5 stars.it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHelpful staff and Toni was great
Rating only, no written review.
Agent replied · 16 June 2024
Hi Dawn,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGreat service
Great service. Joy is a credit to you. She was informative, reliable and helped at every stage.
Agent replied · 16 June 2024
Hi Ms Collinson,Thank you so much for your positive comments ref Joy and the Darlington Office. I will personally pass on your good wishes to her.Regards,Simon Wright.Director.
5/5
TrustpilotRobinson sold our house after a week in the market
Robinson sold our house after a week in the market, so bought a house as well through Robinson and Claire was a good negotiator . She’s the one who negotiate our sell and purchased of our house. Really pleased with their Customer Service , thanks to Mark who done the evaluation and photos to make it sure that our house is look tidy and nice and Lyndsey as well who helped me through the purchase. Definitely I will recommend Robinson for their teamwork.
Agent replied · 16 June 2024
Hi Mrs Shears,This is a great review ref our Stockton Office. I am delighted to hear about your experience. Mark and his team are providing a great service so i am not surprised you were well looked after. Thank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGreat friendly staff excellent…
Great friendly staff excellent transaction from start to finish very pleased with the way the sale went
Agent replied · 16 June 2024
Hi Stan.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotHelpful staff who kept me informed…
Helpful staff who kept me informed during the whole process of purchasing the property
Agent replied · 16 June 2024
Hi Miss Simmons,Thank you very much for your review and 4 stars. It is appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotKept up to date throughout the sale of…
Kept up to date throughout the sale of the property process and staff very helpful and informative.
Agent replied · 16 June 2024
Hi Miss D.Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service. We were really pleased with the way everything was handled. The staff were really pleasant and helpful.
Agent replied · 16 June 2024
Hi JeanThank you for your positive comments ref our Crook Office. It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotSelling my house was easy with…
Selling my house was easy with Robinsons the solicitor they recommended was easy too all in all a good experience.thank you Robinsons
Agent replied · 16 June 2024
Hi Mrs Flowers.Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHouse sale
Good estate agents always there to help.
Agent replied · 16 June 2024
Hi HazelThank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery good agent took the pressure off…
Very good agent took the pressure off and admin
Agent replied · 16 June 2024
Hi Mr McNaughton,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotSmooth sailing from beginning to end…
Smooth sailing from beginning to end thankyou we are very excited about our new home thankyou to joy who kept us informed along the way
Agent replied · 16 June 2024
Hi Louise.Thank you so much for your positive comments ref our Darlington Office. Joy and all the team will be thrilled .Regards.Simon Wright.Director.
5/5
TrustpilotPolite customer service
Polite customer service. Sale went through on time. Communication very good
Agent replied · 16 June 2024
Hi JulieThank you so much for your review and 5 stars. It is very much appreciated.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinsons is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 3 awards EA Masters 2020 winners
- Award winning agency (3)EA Masters 2020
- North East Sales and Lettings
- East of England Sales and Lettings
- South East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinsons
Which Robinsons office has the most reviews?
Chester Le Street has the most, with 1,811 reviews rated 4.8 out of 5, followed by Dunstable with 384.
Where are the Robinsons offices?
The three Robinsons offices, by town:
- Chester Le Street: 45 Front Street, Chester Le Street, DH3 3BH
- Dunstable: 20 West Street, Dunstable, LU6 1SX
- Reigate: 1 Bancroft Road, Reigate, RH2 7RP
What do sellers say about Robinsons?
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
What do buyers say about Robinsons?
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
What do landlords say about Robinsons?
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
What do tenants say about Robinsons?
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Has Robinsons won any awards?
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
